seize the cloud - proven tactics from a successful service provider

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GN100SNTony Testa - Principal EMS Architect - CIBER

Seize the Cloud! Proven Tactics from a Successful Service Provider


Companies everywhere are feeling the pressures of today's economic demands; and IT departments are being forced to find ways to do more with less. They are taking closer looks at infrastructure and processes-comparing them to business needs and budgets. Companies are looking for practical innovation to solve their problems and many companies are turning to CIBER. In this session listen to how CIBER leverages Nimsoft IT Management as a Service to help them elegantly provide IT management for their clients.

abstract


» 12 years hands on with multiple CA product suites» 2006-Present – Leading a team of engineers

in the selection, architecture, implementation, and ongoing support for several CA products.» 2006 to present – Board Member – CA Global

Spectrum/eHealth User Community» 2000-2006 – CA Services – Architect & Senior Consultant

presenterTony TestaPrincipal Architect & Global EMS Architecture Lead


CIBER overview

A $1.1 Billion Global IT services company that builds, integrates and supports applications and infrastructures for business and government in over 90 offices and 19 countries

� More than 8,500 employees� NYSE: CBR - Headquartered in Denver� 94 Offices in 19 countries� Local Accountability with

Global Delivery

� Growth & Profitability for 36 years� Focus on Quality � Best-in-Class Client Satisfaction


awards and certificationsCIBER Ranked:� #2 among all global IT outsourcing

providers� In the top two of all IT outsourcing

providers for all nine performance criteria evaluated� In the top ten Global Top 50 Providers

for the third consecutive year


global delivery map


your monitoring toolbox� Do I have the right tools in my toolbox?� Are you equipped to monitor the entire enterprise?

» Servers» Cloud / Virtualization Platforms» Databases» Middleware» Applications» Network» Storage» Environmental / Power» End User Experience

� In the Enterprise/MSP space, you need a set of solutions, or ideally a single solution that can do it all.


CIBER’s current tool ensemble

Nimsoft MonitorCA eHealthCA DBCCCA SpectrumMS SCOMCA NSM Event ManagementOracle Enterprise MgrSAP Solution ManagerCA NetQoS ReporterAnalyzer

CA Service Desk / CMDBCA Support BridgeOpinioRight AnswersXtractionCA IT Client ManagerCA IT Asset ManagerCA IT Process AutomationCA Workload Automation AE


why I recommended nimsoft monitoring� Flexible, scalable “low impact” architecture� Communications resiliency and impact on monitored servers� Rapid time to ROI & Lowered TCO to provide monitoring services� Multi-tenant support out of the box� Customizable reports, dashboards & SLA reporting� Enables accountability & usage auditing� Ease of probe distribution and updates� Growing list of probes & features� Extensive out of box integration and API features� Ease of troubleshooting


high level product architecture


flexible, scalable “low impact” architecture� Many other EMS products

require you to turn your firewalls into Swiss cheese in order to facilitate communications.» NIMsoft Monitor requires

only ONE port for hub to hub communications, which is configurable.


communications resiliency� If there is a network outage, or the upstream hub is unreachable, the

local robot(s) will spool all information locally until the outage/server is back online. Once restored, all data will be pushed to the upstream hub.»The same applies for hub to hub communications. If

connectivity is lost, the data spools for forwarding once communications are reestablished.


robot & probe Impact on monitored servers� A robot uses roughly 5 MB of disk space, CPU

usage of less than 1%, and memory utilization of roughly 5 MB.» Probe impact on each system is also extremely

lightweight, and will vary based upon number of objects monitored and poll frequency.


multi-tenant support out of the box� No need for additional scripting to

perform “customer” level alerting.� By leveraging the customer hub

and/or hostname identifiers in the notifications, we are able to direct alerts to the appropriate resolver groups on a per customer basis.� Using this same feature allows us

to segregate use access to reports and dashboards.


customizable reports and dashboardsNimsoft allows for creation of completely branded and customized dashboards and reports as needed to meet customer requirements.


customer specific SLA alerting and reporting� The SLA engine in Nimsoft Monitor will allow us leverage the QOS data

points we gather across the entire set of probes to create the necessary calculations, and provide compliance reporting to our Service Delivery management teams and to our customers.


enables accountability & usage auditing� Nimsoft Monitor has extensive roles based user control, as well as

auditing functionality that allows us to identify who made changes to the monitoring environment.

� In addition, built in functionality allows us to export probe configuration for reporting purposes.» You wouldn’t think this was a big thing, but a lot of “major” EMS

products in the industry don’t have a mechanism to allow exporting of their “agent” configs.


ease of probe distribution and updates� The built in “Archive” feature allows administrators to download the

latest BETA or GA modules from the Nimsoft distribution server via the Internet.

� By leveraging the “Archive” feature, administrators are then able to easily drag and drop probes to one or many nodes.� Once a “probe” is configured in a fashion you may want to use on other

nodes, that probe can be dragged back to the “Archive” and then pushed to other nodes as desired.


growing list of probes & features� With an already extensive list of probes and features, Nimsoft has

added several new items this year, including:» Updated Root Cause Analysis engine» Topology Mapping engine» iPad/iPhone app for mobile visibility» Updated VMware probe» Updated Oracle, DB2, and MySQL probes» Enhanced CA Service Desk gateway» New Service Now gateway» Enhanced SAN support- NetApp support- EMC clarion & celerra support

Component Major Update FrequencyCore Infrastructure Twice per yearReporting Engines QuarterlyProbes Constantly

developing/enhancing


integration points

� CA Service Desk� Nimsoft Service Desk� Remedy Service Desk� Service Now� HP Service Desk� Universal CMDB gateway

� CA Unicenter NSM� HP Openview NNM� Inbound SNMP traps� Inbound Syslog messages� Inbound e-mail gateway� Outbound GSM/SMS

As an MSP we will sometimes needs to integrate to existing customer owned ticketing or monitoring systems.This is made easy by leveraging the out of box gateways, which include:


extensive API features� How many other monitoring suites provide both a web services

integration option plus 5 different SDK’s allowing deep integration and custom monitoring agent creation??» C» MS .Net» Java» Perl» Visual Basic


ease of troubleshooting� Every probe has a logging level

“slider” that allows you to set the logging level. All you have to do then is right click the probe and restart it to get logging started.� Easy to interpret log files,

with a “View Log” right click capability for every component.


rapid time to ROI & lower monitoring TCO� Easy installation of the key Nimsoft components»We were able to get our development environment

running in under an hour.- Primary Hub

- 2 downstream hubs- DB server- Dashboard/reporting server

� Simple installation of “robots” on target servers» The standard Nimsoft install provides a web page

that you can pull the “robot” installers from.» For production we are leveraging the software

delivery engine within the CA ITCM (ITCA) suite.


robot install sources web page


rapid time to ROI & lower monitoring TCO� Labor Savings» Implementation of Nimsoft Monitor is allowing us to move

more and more responsibilities from engineering over to our L2 administrators.» The Integration gateways are also helping us reduce labor by

allowing for automated incident creation.» The ease of configuration and ease of configuring “debug”

logging is saving us labor as compared to other EMS products.» Consistent look and feel across the monitoring suite whether

your configuring a database probe, a messaging probe, etc.


how does this change the CIBER toolbox?� As I showed at the beginning of the presentation we are currently

using a laundry list of monitoring technologies to deliver comprehensive services to our customer base.� By implementing Nimsoft Monitor we will be able to significantly

reduce the number of monitoring solutions we use, and deliver a single pane of glass for our administrators, engineers, and customers world wide.


CIBER’s tool ensemble – 18-24 months outNimsoft MonitorSpectrumOracle Enterprise MgrSAP Solution ManagerCA NetQoS ReporterAnalyzer

CA Service Desk & Service CatalogCA Support BridgeObject Planet OpinioRight AnswersXtractionCA IT Client ManagerCA IT Asset ManagerCA ArcServe & XOsoftCA IT Process AutomationCA Workload Automation AEOblicore


in conclusion� The Nimsoft Monitor suite allows us to prescriptively deliver

comprehensive monitoring, historical performance reporting, and aggregated OS-App-DB-Network dashboarding in a tiered, cost effective, consistent manner.


Thank You!� Visit www.nimsoft.com/CAworld2011 for a copy of this presentation,

Nimsoft demos and more.� For any questions: [email protected]

seize the cloud - proven tactics from a successful service provider

Technology

ciberleverages nimsoft

ca products

hub tohub communications

upstream hub

robot probe impact

multiple ca product

box customizable reports

global delivery mappage