What is the Premium Portal?

o Fully branded for your look and feelo Includes the right balance of:

Local community content National content Subscriber personalization Personalized product page New product offerings MyPage Premium content

Entire. Digital. Experience.

Local Content

o “Home town” feeling from Day 1, with...✓ Local news✓ Calendar of Events✓ Classifieds✓ Photo/Video Gallery✓ Local Radio✓ Local Advertising Local Weather

o Easy and efficient for portal admin’s with...✓ One-click content approval✓ Trusted users who can instantly submit portal

content for everyone to see✓ A wide array of local content automatically

populated through live web feeds

National Content

o Your customers get...✓ Top news stories✓ Political news✓ Business/finance data✓ Technology columns✓ Sports- MLB, NFL, NHL, NBA- PGA, LPGA- NASCAR- College football and basketball✓ Entertainment News✓ Popular columns

Content Providers

Content Providers

o Subscribero Contributoro Authoro Administrator

People in your community!4

Levels

Content ProvidersSubscriber Contributor Author Administrator

News            Post comments x x x xSubmit a news story for approval xSubmit a news story directly x xApprove a news story   xEdit / delete a news story x

  Contributor Author AdministratorCalendar / Events          

Submit an event for approval xSubmit an event directly   x xApprove an event xEdit / delete an event   xAdd / modify calendar categories x

  Contributor Author Administrator

Classifieds           

Submit a classified for approval xSubmit a classified directly x xApprove a classified xEdit / delete a classified   x

Subscriber Contributor Author AdministratorPhoto / Video Gallery          

Post comments x x x xSubmit a photo for approval xSubmit a photo directly x xApprove a photo   xEdit / delete a photo xAdd / modify photo categories x

Revenue Opportunities

o Subscribers are already spending money elsewhere for products and services you can easily offer through the Premium Portal.

o Additional revenue can be generated from...✓ Google Web search✓ Advertising✓ Premium content offerings✓ Further product awareness

and education✓ Increased customer loyalty

and stickiness

What is CleverAssist?

Everyone wants to provide world class customer service and a solid remote connection tool is a great first step, but it’s not a complete solution.

What if your company had a program that incorporated all the necessary repair tools your techs needed? What if that same program even allowed the ability for your customers to perform simple repairs themselves, without even needing to call the help desk?

You can do all this and more with CleverAssist from SecurityCoverage!

Easy. Complete. Support Solution.

Overview

Internet

Administrator PC withCleverAssist Admin

Customer PC with:CleverAssist Base

CleverAssist PremiumCleverAssist Web Client

o Technical support teams can now connect to users remotely to troubleshoot and solve issues

o Premium client end-users are able to fix simple problems themselveso Customizable to suit your companies needs

Base Client Features

o Windows & Mac supporto Encryption for secure communicationo Integrated chato Automatic reconnect at rebooto Firewall friendly

Premium Client Features

Web Client Features

o Add chat to your webpageo Customers visit familiar web pages to access support

Market Overview

Studies show that 38% of subscribers would like to buy

this from their ISPs.

What are your customers doing?o 83% of consumers use a retail box or online security

product, but… 85% of computers are missing current security patches 66% of computers are missing current anti-virus editions

29% experience serious problems with their PCs 24% contacted their service providers for help!

Purchase stand-alonetechnology ($49-$149)

Fail to update/service lapses

Virus, spywareadware, malware, and

other Internet threats grow

Pay PC repair shop to temporarily

remove existing threats($100-$349)

Contact service provider for help

This is costly and frustrating!

The Self-Managed Cycle

Your customer is looking for someone to help them break

this cycle!

SecureIT Versions

Anti-virusFirewallSpywarePopUp BlockerOnline Malware Blocker

Anti-virusFirewallSpywarePopUp BlockerOnline Malware Blocker

Anti-virusFirewallSpywarePopUp BlockerOnline Malware BlockerParental ControlsContent FilteringDisk Defragmentation

Forum Only Live Support 24x7 Live Support 24x7Household license 1:3 License to computer ratio

1:1 License to computer ratio 1:1 License to computer ratio

No reporting Reporting ReportingSupported Remote InstallationFresh Start

Supported Remote InstallationFresh Start Guarantee available

Supported Remote Installation Fresh StartGuarantee available

Upgrade capability SecureIT Live SecureIT Plus

Upgrade capability SecureIT Plus

Management Consoleo Basic View

Easy, intuitive user interface Quickly displays if there is an issue with SecureIT Simple access to multiple methods of instant support

o Self-Healing Capability Product diagnostic performed with launch of console “Click to Resolve allows self-repair of issues

o Support Quickly access five different means of support Direct link to the new Online Support website E-mail support now imbedded into the product

Management Console

o Support Quickly access five different means of support Direct link to the new Online Support website E-mail support now imbedded into the product

What is OnlineBackup?

Safeguard the things that matter to you and never lose an important file again.

What’s on your computer? Photos of kids, family, fond memories? Songs and music you’ve collected over the years? Work documents and important E-mail messages? Financial data for family budgets, taxes, home office use? They’re all stored on your computers hard drive. Imagine if all of these files disappeared tomorrow!

FATAL ERROR:

ALL DATA LOST

Simple. Secure. Storage

Product Features

o Compatible with Windows Vista, XP (32 & 64 bit) and Intel-based Mac’s

o Multiple PC use. Install OnlineBackup on an unlimited number of computers and share your storage quota among multiple machines This adds both value and ease of use since you can view quotas from

multiple machines at once.

o Initial 5GB, 50GB or 250GB storage includedo Safe and secure 128-bit SSL encryption

The same protection technology used by banks and online retailers today

Automatic file retention stores the five most recent versions of every file you back up

Bandwidth Throttling for maximum backup efficiency

What is OnlineBackup?

With SecurityCoverage OnlineBackup, you’ll never have to worry about data loss again. OnlineBackup provides easy, automatic and secure backup of your important data, the things that really matter to you. Your memories are kept safe in our secure data center, making it impervious to theft and hardware failure.

Have full peace of mind with our set it and forget it backup solution.

Simple. Secure. Storage

Call Center Profile

o All technical support representatives are employees and located in Cedar Rapids, Iowa

o Our call center management team has over 40 years of ISP/Telecom/Help Desk experience

o We speak English first and industry jargon second, making it easy and simple for your subscribers to interact with us

o Extensive training and certification program required before calls are taken

o Diversified experience specializing in technical support for software, virtual repair and ISP applications

o Metric driven organization with ongoing quality assurance training and coaching conducted

24/7. Internet. Support

ISP Support Overview

o Fully staffed contact center available 24/7/365o Branded call answer with dedicated call queueo Ability to provide web integrated chat supporto Experience with dial-up, DSL, cable modem, WISP, IPTV and

VoIP, dial tone, customer serviceo Enhanced one-call resolution; take things further than a

typical L1 does E-mail add/delete accounts; settings adjustments Cable modem; unit access (Prompt Link) Network access; What’s Up Gold/Nomadix

ISP Support Overview

o Daily detailed reporting on service level and call statistics o Web enabled real-time case detailso Full transfer and routing capabilities for escalationso Flexible ticket tracking system with API capabilitieso Permissions driven remote support capabilities that provide

lower call times and a better customer experience

Service is our core business!

Partner Portal Site

o Monitor escalations and assigned open caseso Full visibility to monitor open cases – view, work or assignedo Instant access to Ad-hoc reporting statistics including:

Call history Top Callers Problem Areas Total tickets (MTD or by Escalation) Daily Avaya reports

o Full support from the phone to the TV to the PC to the Internet Our support services can cover all your needs…one call, one support

team for all issues

o A proven track record of quality service and accountability Our technical support satisfaction stands at over 95%

o A service oriented organization first and technical second Our technicians are trained to speak at the customer level, not their

own

o Talented employees who are well educated, well trained and well satisfied in their jobs Our average employee holds a degree in Network Administration or a

related field, all receive a minimum of 2 weeks of training and their job satisfaction rate runs at over 85%

What We Can Offer You…

Summary

o SecurityCoverage is focused on being the best service provider to the telecom and cable market

o We pride ourselves on helping you simplify the technology experience for your subscribers and provide unmatched customer service

o Our approach allows you to grow your business while providing a single number to your subscribers for all their support needs

o With a direct relationship and expanded offerings including ISP Support, Portal, and Online Backup we can help lower your costs and drive greater subscriber measurements across the board

Summary

Questions?

Thank you

If you’re interested in learning more or would like pricing for any of these products, contact:

NewStreets866-FON-NWSTmarketing@anpisolutions.com www.anpisolutions.com

Contact NewStreets