secure communications in healthcare: do you know all your options?
TRANSCRIPT
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SECURE COMMUNICATIONS IN HEALTHCARE: DO YOU KNOW ALL YOUR OPTIONS?
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DATA SECURITY
The average cost of a data breach for a healthcare provider is around $2.2 million
Overall, healthcare data breaches have cost the industry about
$6.2 billion
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WHAT IS ENCRYPTION?
Encryption: Conversion of plaintext to ciphertext through the use of a cryptographic algorithm
Plaintext Encryption “key”
Ciphertext
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WHAT DOES IT MEAN TO BE HIPAA COMPLIANT?
HIPAA Security Rule:“Protect the privacy of individuals’ health information while allowing covered entities to adopt new technologies to improve the quality and efficiency of patient care.”
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YOUR OPTIONS FOR ENCRYPTED COMMUNICATIONS
Secure Texting Apps Secure Messaging on Wi-Fi Phones Encrypted Pagers
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SMARTPHONES
• Make clinicians more accessible• Improve many clinical workflows• Facilitate voice and
text-based communications
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SECURE TEXTING APPS
• Give staff web access to the full employee directory
• Access on-call schedules • Facilitate easy messaging to
individuals or groups
• Reach the right person with the right message, on the right device, at the right time
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PROTECTING SENSITIVE INFORMATION WITH SPOK MOBILE
• Provide security for ePHI• Meet HIPAA and HITECH Act guidelines
with a business associate agreement (BAA)
• Encryption via SSL connection – application, as well as data during transit and storage— Text, images and video files
• Remote device wipe and automated message removal
• Application screen lock and access code
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SECURE MESSAGING ON WI-FI PHONES
Device agnostic secure texting app
Seamless encrypted communications
Clinical workflow tool
Integration with hospital’s phone network
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• One-way or two-way alphanumeric paging
• Messages are encrypted and device has screen-lock to protect sensitive information
• Messages are sent through the same trusted paging network
ENCRYPTED PAGERS
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SPOK MOBILE™
• Secure receipt of page messages on smartphones
• Messages sent to WME Groups and eGroups will deliver the message to the Spok Mobile smartphone if the pager number is a follower
• Supported on Apple and Android operating systems
• Redundant pager feature allows users to receive messages on both pager and smartphone
• Included as part of your Spok bill• Hosted Solution – no hardware to install at
your site• Maintained 24/7 by Spok
Use your Spok pager number for smartphone communications
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SEND MESSAGES AS YOU ALWAYS HAVE
2. Smartphones receive the message
Desk Phone Computer
Paging Alphamate
1. Messages are sent to Spok pager numbers via normal methods
Operator Dispatch
Send a Page Spok Web Directory
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SUMMARY
• The healthcare environment is complex and constantly changing
• Specially designed apps offer secure interoperability• Encryption should be accompanied with policies and standards • Security standards around communication don’t need to
interfere with care
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