INSTRUCTORrsquoS GUIDETO COMPREHENSIVE CUSTODIAL

TRAINING PROGRAMSbull Wm R GriffinThis complete instructorrsquos guidecontains everything needed toconduct effective custodial train-ing programs except suppliesequipment and students Maybe used as a supplement to pre-established training programsand for seminars workshops

in-service and vocational classes in schools business-es institutions and industry

Ideal for use in all types and sizes of facilitiesIncludes informative sections on orientation forinstructors equipment and supply sources training aidand display sources plus subject matter outlines forover 50 cleaning procedures such as floors carpetswindows offices and restrooms

Over 500 pages in a 3-ring binder ISBN 0-9601054-2-5 copy 1983 1992

Product Code IG bull Price $13000

CHAPTER 4 - (CCTM) SPECIAL AREASbull Wm R GriffinEach lesson in Chapter Four cov-ers a special cleaning challengeor area Contents include clean-ing metal draperies elevatorskitchens hotels and many otherareas Also includes a specialappendix of terminology anduseful information

Over 250 pagesProduct Code CCT4 bull Price $3800

COMPREHENSIVE CUSTODIAL TRAININGMANUAL - (CCTM)

bull Wm R GriffinThis manual contains over sixtyillustrated procedural lessonsdivided into four chapters eachcovering a specific area of study1 Basic Cleaning Procedures2 Floor Care3 Carpet and Rug Care4 Special Area Cleaning

The four ldquochaptersrdquo can be used individually ortogether as a complete training program

(An Instructorrsquos Guide is available for classroomand on-the-job training programs see col 3bottom )

Includes all 4 Chapters Bound separately Product Code CCTM bull Price $9800

In a 3-ring binder 4 chapters Product Code CCTB bull Price $11800

This manual may also be purchased by the chapter in quantity with a custom imprinted cover(call for pricing information) or by individual chapters as shown below

CHAPTER 3 - (CCTM)CARPET AND RUG CARE

bull Wm R Griffin Carl Williams amp Mike West

Rugs and carpets require specialcare and training for proper main-tenance and cleaning This manualincludes information on allaspects of rug and carpet care Itis the most complete referenceand training manual ever pro-

THE COMPLETE CUSTODIAL HANDBOOKbull Wm R GriffinRegardless of the cleaning taskthat lies ahead this versatilehandbook spells out the mate-rials and methods that willspeed and simplify the jobDetailed information is given infive large chapters whichinclude step-by-step cleaning

procedures for offices restrooms hard and resilientfloors rugs carpets and upholstery and such spe-cial areas as hospitals schools kitchens and com-puter rooms plus how to supervise others effec-tively With this 500-page fully illustrated manualyou can do the job right the first time and eliminatewasted motion and complaints Thousands havebeen sold throughout the world by Prentice Hall

486 pages bull ISBN 0-1316252-09

Product Code CCH bull Price $7000

CHAPTER 2 - (CCTM) HARD RESILIENTAND WOOD FLOOR CARE

bull Wm R GriffinThis chapter covers the problemsand solutions of hard resilientand wood floor care It includesdiscussions of the basic princi-ples of floor care equipment car-ing for different surfaces and useof the automatic floor machinesProcedural lessons include strip-

ping scrubbing burnishing polishing and refinishingOver 200 pages bull copy 1978 2000

Product Code CCT2 bull Price $3800

This section of the catalog contains over 100 books of interest and value to professional cleaners andthe self-employed These books have been divided into the following categories

Section Subject Page

A TechnicalHow To 1

B Management Supervision amp Marketing4

C Carpet Upholstery amp Drapery Cleaning6

D Inspections amp Claims7

1

AbullCHAPTER 1 - (CCTM) THE BASICS

bull Wm R GriffinAn introduction to professionalcleaning Chapter One orients thestudent or employee and empha-sizes the importance of the clean-ing staffrsquos contribution to thesuccess of any business ordepartment It acquaints you withthe philosophy that by working

smarter not necessarily harder quality and productioncan be increased Nineteen technical lessons coversuch subjects as goals values objectives office andrestroom cleaning window washing care of toolssupplies and motion economy 128 pages

Product Code CCT1 bull Price $2500

Product Index Page 33 bull Reports - Page 13 bull Videos - Page 19

Section Subject Page

E Self-Employment amp Small Business Management9

F HousecleaningMaid Services10

G Bidding amp Estimating 11

H Other Books of Interest12

TECHNICAL HOW TO

Copyright copy2000 Cleaning Consultants

duced on the subject Ideal as a training manual itwas originally written as a preparatory guide for certifi-cation through the Institute of Inspection Cleaning andRestoration Certification

Over 300 pages bull copy 197719841997Product Code CCT3 bull Price $4800

Housekeeping and Bidding Software ndash Page 17 bull Reports ndash Page 13

CERAMIC TILE REPAIR AND REGROUTINGTUBS SHOWER STALLS AND COUNTERS

bull Erminio De AngelisThere is a growing demand fortile restoration Based on his10 years experience the ownerof De Angelis Tile explains howto start and operate a profitableceramic tile and repair regrout-ing business examining busi-ness and office considerations

tools sales and pricing and a thorough explanationof regrouting and tile repair techniques Book andfifty minute step-by-step video set 43 pages

Product Code VTRC bull Price $13900

FOOD SERVICE HEALTH SANITATIONAND SAFETY

bull Wm R Griffin and Bruce Jackson

Sanitation and proper cleaningare necessary for the health ofcustomers and ultimately theprofitability of all food serviceestablishments The authorspresent in detail all aspects ofcleaning and maintaining food

service operations with chapters on bacteria andinfection control equipment and chemicals cleaningtechniques kitchen equipment management proce-dures and safety guidelines This book will enable youto meet or exceed all cleaning-related health depart-ment standards effectively smoothly and within bud-get This book provides detailed and illustrated clean-ing procedures for all equipment and surfaces found incommercial kitchens restaurants and food preparationfacilities

315 pages bull ISBN 0-9601054-4-1 bull copy 1998Product Code FS bull Price $7800

HOUSEKEEPING HANDBOOK FORINSTITUTIONS BUSINESS AND INDUSTRY

bull Edwin B FeldmanValuable for housekeeping man-agers and supervisors in anytype of facility The authorrsquos vastexperience ranges from industri-al and chemical engineering tomanaging the maintenance ofseveral facilities This is trulyone of the finest books available

on professional cleaning management 423 pages bull ISBN 0-8119-0072-X

Product Code HH bull Price $5900

SYSTEMATIC CLEANING MADE SIMPLEbull Allen C WegenerThis book is a simple straightfor-ward look at the day to day tasksof a cleaning professional Theauthor outlines simple proceduresand processes to keep in mindwhile cleaning specific areas Thisis a great introductory guide foranyone considering a career in the

cleaning industry 40 pages bull copy 2000

Product Code SCMS bull Price $2500

MASONRY CLEANINGAND HIGH PRESSURE WASHING

A Technical Reference Manualbull Oscar ComptonThis informative book providespractical advice and the instruc-tions you need to master mason-ry cleaning and pressure wash-ing The portable high-pressurewasher allows for more thoroughand less expensive cleaning ofsurfaces than ever before

All types of surfaces buildings mobile homesroofs sidewalks driveways trucks heavy equipmentand airplanes can be cleaned utilizing high pressureInformation is also included on the specialized tech-niques equipment procedures and chemicals needed

293 pages bull ISBN 0-944352-08-1Product Code HPW bull Price $3500

FIRErsquoS OUT NOW WHAT DISASTER RESTORATION

bull Clean Care SeminarsThis two-volume set of nearly300 pages covers everythingyou need to know about disas-ter restoration organizationmanagement marketing andsales For the professionalcleaner who wants to diversifyor as a manual for the fire

water and smoke damage restoration cleaner this cov-ers everything from hiring employees to the equipmentand chemicals needed to do the work Includes manyexamples of actual business documents reportsforms and bills

300 pagesProduct Code FONW bull Price $24900

2

POWER WASHERrsquoS GUIDEBOOKbull Edited by A McGrawEach chapter of this informativeand up-to-date book is written byan expert--technicians and own-ers of pressure washing compa-nies Thirty chapters coverbusiness aspects auto detailingairports awning cleaning graffitiremoval house washing marine

applications window cleaning decks roofs and muchmore 241 pages bull Recently revised

Product Code PWG bull Price $3000

FIRE RESTORATION ANDINSURANCE WORK

bull Roy Moore and F T Smith

Designed for business ownerswho operate or are consideringstarting their own damagerestoration business and needto know the basics Targeted forcommercial industrial institu-tional and residential restoration

work Features include A background on insurancework an outline of the steps to take after a loss occursand how to reach the insurance market

52 pages bull ISBN 0-96010546-8Product Code FR bull Price $2500

FOOD STORE SANITATIONbull Robert B Gravani and

Don C RishoiTodayrsquos food store has grownconsiderably from the neighbor-hood grocery store of the 1960swith innovations in food market-ing and food processing thesupermarket has also taken onthe role of caterer fast-food

restaurant food processor and Euro-style gourmetfood marketer These innovations have brought aboutnew food-safety problems and concerns

This book is meant to address the new food storeand to present up-to-date methods for assuring thequality integrity and safety of all food products soldin the supermarket

281 pages bull ISBN 0-86730-716-1 bull copy 1998Product Code FSS bull Price $6700

FIRE AND SMOKE DAMAGEREPAIR GUIDELINES

bull NIDRExamines restoration from the ini-tial damage inspection throughproject completion and billingDeveloped over two years by theNatrsquol Institute of DisasterRestoration it addresses con-tracts water damage toxicitydeodorization antique restoration

encapsulation and much more With an extensiveGlossary of terms 107 pages

Product Code NIDR bull Price $5900

AFTER THE SMOKE CLEARSA Fire and Smoke Damage Restoration Manual

bull L J and Steve S Bishop

This technical guide is packedwith information on disasterrestoration concepts defini-tions and techniques Coverssoiling associated with fire andsmoke cleaning and deodoriz-ing agents and the specifics of

both structural and contents restoration Easy to usewell illustrated with an extensive index

Over 200 pages Product Code ASC bull Price $16900

The Harder I Work

The Luckier I Get

COMPREHENSIVE DEODORIZATIONbull L J Bishop JrThis manual provides the in-depth information required tosolve odor problems Beginningwith general discussions ontypes of odors and the basicdeodorization process it con-tinues by providing step by stepdirections for deodorizing spe-

cific situations from smoke to skunk 189 pages

Product Code CD bull Price $11000

COMMERCIAL KITCHEN EXHAUSTSYSTEMS CLEANING MANUAL

bull Phil AcklandA step-by-step how-to guidefor professional cleaners pres-sure washers restaurant own-ers fire inspectors and insur-ance adjusters This illustratedmanual details how kitchenexhaust systems should beinspected cleaned and main-

tained Increases fire safety by eliminating oil greaseand cooking by-products in hoods and duct exhaustsystems Demonstrates how to safely and efficientlyclean and maintain various components

Includes the newly revised marketing supplementComplements the previous volume by expanding intothe areas of sales marketing and customer serviceThis manual shows how to establish attainable goalstelemarket price a job sell service contracts over-come common objections and develop long-termbusiness relationships with your customers

Over 500 pages bull ISBN 0-9681760-3-8 bull copy19961999Product Code CKE bull Price $22900

EUROPEAN LEGISLATION FOR THECLEANING AND MAINTENANCEINDUSTRY

bull Compiled by the SWBCA guide to European market com-pliance this unique referencebook discusses all aspects ofCleaning amp Maintenance in theEuropean Union (EU) The manu-al is an indispensable tool that canbe used as navigation through themaze of all the European rules

regulations and legislation in the various memberstates of the EU Includes a discussion of mechanicalcleaning equipment (type and use) an examination ofEuropean environmental laws resource addresses forgovernment institutions trade amp customer associa-tions standard bodies trade fairs amp expositions andall essential and relevant equipment directives to thecleaning industry

256 pages bull ISBN 90 76245 07 X bull copy 2000Product Code ELCM bull Price $8000

KNOW-HOWbull Gury Alland Miron

Waskiw and Tony HissA fix-it book covering the basicsof carpentry plumbing and elec-trical maintenance Its easy tofollow format is ideal for entrylevel training courses in residen-tial commercial and apartmentbuilding maintenance Six illus-

trated chapters provide step-by-step procedures forbasic repair and maintenance duties including toolswood-working painting plumbing and electricity Funto read and easy to follow guidelines for the aspiringdo-it-yourselfer and handyman Excellent for use in jobtraining programs in high schools colleges and publicworks projects

220 pages bull ISBN 0-316011-4-1Product Code KH bull Price $2400

HIGH RISE WINDOW CLEANINGEQUIPMENT AND TECHNIQUES

bull Craig S Caulkins PE

High rise window cleaning is aspecialty demanding complexskills extreme safety consider-ations and special tools andequipment Contents includeOSHA and ANSI standards fallprotection wind restraint tech-

niques operational procedures and maintenance of allcommon equipment Specifically written for experi-enced high rise window cleaners who are interested inaccurate technical information and increased profits

167 pages bull copy 1993Product Code HRWC bull Price $3800

3

RESTORATIVE DRYINGA Complete Technical Guide to Water Damage

Restorationbull Claude BlackburnAn excellent step-by-stephow to illustrated guide for alltypes of water damagerestoration work This bookhas the answers to solvingwater problems from sewagebackups to broken sprinklerpipes leaking water heaters or

flooded basementsThis well-written book includes an introduction to

the equipment a complete review of the restorationprocess and a section on working with insurancecompanies and customers By far the best manualavailable on the subject by a professional who hasdone the work as well as invented new processesequipment and procedures

Over 450 pages bull copy 1985 1992 1996Product Code RD bull Price $14500

THE NEW GOOD SCHOOL MAINTENANCEbull Illinois School Board

AssociationA comprehensive manual ofprograms and proceduresdeveloped for physical plantmaintenance managers andsupervisors This expandededition illustrates how to suc-ceed economically and effi-

ciently through the effective use of program planningstaff development and management controls Includesdetailed information on custodial service generalbuilding maintenance roofing and landscapingAdditional chapters cover heating ventilation and airconditioning systems sanitary fixtures sewer sys-tems sewage treatment plants electrical systems andfood service equipment The Appendix contains morethan 35 forms checklists schedules and reports

236 pages bull copy1996 Product Code GSM bull Price $4500

PROFESSIONAL CLEANINGAND BUILDING MAINTENANCE

bull Bill ClarkThis one-of-a-kind handbookprovides information on orga-nizing a cleaning department orservice Tips on time studieswork analysis and documenta-tion plus useful forms chartsand diagrams are included inthis industry classic

344 pages bull ISBN 0-944352-04-9Product Code PCBM bull Price $2500

SCHOOL CUSTODIANrsquoS HANDBOOKbull Renton School

District 403Covers such topics as safetyhealth physical plant mainte-nance and cleaning techniquesfor common areas found inschools universities and col-leges An easy to use and understand

illustrated training manual with eight sections in athree-ring binder We can customize this manual for aschool district (Call for price) 90 pages

Product Code SCH bull Price $4300

CLASSROOMS RESTROOMS ANDQUALITY CONTROLCLEAN SCHOOLS IN 2000 AND BEYOND PART 1

bull Wm R Griffin andPerry Shimanoff

This manual from our six-hourworkshop for school custodi-ans contains the proper proce-dures needed to provide qualityservice when cleaning class-rooms restrooms and other

key areas New developments in equipment chemi-cals procedures and surfaces are reviewed along withhow to get better cooperation from teachers studentsand administrators

105 pages bull ISBN 0-94352-26-x

Product Code CS001 bull Price $2500

FREE Report Offer Page 34 bull Check for More FREE Stuff on our Website

Success is Failure

Turned Inside Out

INFECTION CONTROL FOR LODGINGAND FOOD SERVICE ESTABLISHMENTS

bull John J DykstraInfectious disease is an ever pre-sent threat to the well-being andprofitability of food and lodgingbusinesses This book explainseffective sanitation and disinfec-tion procedures to keep diseasesat bay Contents provide a simple cost-

effective program of infection control for the house-keeping and hospitality industry

178 pages bull ISBN 0-471-62317-2 bull copy 1998Product Code ILF bull Price $2600

INDOOR AIR QUALITY SERVICEA MARKETING MANUAL

bull David W LowryA complete textbook on how tomarket indoor air quality improve-ment services of all kindsIncluded with text are ready-to-usegraphics in prepared sample printads to illustrate the principlesexplained in each chapter Thisbook provides a detailed program

for marketing all such procedures 50 pages bull copy 1993

Product Code IAM bull Price $8800

INTRODUCTION TO INDOOR AIR QUALITYbull US Environmental

Protection AgencyWith over 400 pages this two-book set by the EPA is your one-stop resource for scientific factsabout regulatory requirements andprocedures for dealing with indoorair contamination in commercialand residential properties

Contents include risk assessment health effects ofcontaminants control protocols measurement andremediation procedures as well as investigative tech-niques

2 book set bull Over 400 pages Product Code IIAQ bull Price $7300

THE SUPERVISORrsquoS HANDBOOKbull Edwin B Feldman

and George B Wright Sr

This book is directed to allsupervisors forepersons andleaders ndash women and men alikeTo serve a need ServiceEngineering Associates began aseries of supervisory develop-ment sessions in which one or

two of their professional staff members would conducta two-day session on the clientrsquos premises This bookis a representation of the different sessions conductedEach chapter focuses on a specific subject area suchas Improving Supervisory Skills Psychology ofSupervision Self-Improvement CommunicationMotivation and many more

400 pages bull ISBN 0-944352-42-1 bull copy 1982Product Code SH bull Price $2500

PROTECTING THE BUILT ENVIRONMENTCLEANING FOR HEALTH

bull Michael A BerryPhDThis well-researched bookdeals with the cleaning issuesof the future and is a valuableresource for all custodianscontract cleaners buildingmanagers and restoration spe-cialists who are concerned withand in a position to affect the

health and safety of indoor environments275 pages bull ISBN 0-9635715-0-8

Product Code PBE bull Price $6800

4

TOTAL QUALITY MANAGEMENTFOR CUSTODIAL OPERATIONS

bull Steve GaudreauThis book will provide you witha step-by-step plan to empoweryour custodial employees andengage your customers to workwith you to improve the qualityof your service You will savetime money and frustration byusing a proven ldquoroad maprdquo for

implementing TQM in your department or business Itspeaks to every level of skill from novice to the mostsophisticated expert on TQM

113 pagesProduct Code TQM bull Price $6900

List your product or service on our website at wwwcleaningconsultantscom

BbullMANAGEMENT SUPERVISION AND MARKETING

CUSTODIAL STAFFING GUIDELINES FOR

EDUCATIONAL FACILITIESbull APPAAPPArsquos popular guide to custo-dial staffing has been complete-ly revised and expanded Thisnew edition expands on theoriginal concepts of the five lev-els of clean and includes infor-mation on specialized areassuch as dormitories healthcare

facilities and more 33 room categories in all262 pages bull ISBN 1-890956-06-6 bull copy 1998

Product Code CSG bull Price $12500

SUPERVISORrsquoS GUIDETO SUCCESSFUL TRAINING

bull Wm R GriffinEfficient and effective trainingare essential in developing per-sonnel raising employeemorale increasing productionand preventing on-the-job acci-dents This manual takes an in-depth look at the fundamentalsof effective supervision and

training for new employees and enhancing the skills ofexisting staff with on-the-job techniques you can putto use immediately The Supervisorrsquos Guide toSuccessful Training serves as a versatile guide for any-one who works with others to get the job done proper-ly profitably and on time

220 pages bull ISBN 0-9601054-3-3Product Code SG bull Price $2300

MANAGENMENT AND SUPERVISIONCLEAN SCHOOLS IN 2000 AND BEYOND PART 4

bull Wm R GriffinThis manual from our CleanSchools in 2000 and Beyondseries discusses what everyschool custodial manager needsto know Proper managementand supervision procedures andpractices are covered

100 pages bull ISBN 0-94352-29-4 Product Code CS004 bull Price $2500

FREQUENTLY ASKED QUESTIONS IN THECLEANING INDUSTRY

bull Cor van der Velden amp Patrick Stoffer

This user-friendly reference book iswritten for all people employed inthe professional cleaning industryThe focus is on management oforganizations both European andnon-European but the answers areimportant for anyone in the clean-

ing industry The handbook summarizes one hundredof the most Frequently Asked Questions coveringWorkers Health amp Safety Regulations Environment ampwaste Certification HACCP Production standardsContracts based on Results and Marketing of Facilitiesand more

136 pages bull ISBN 90 76245 08 8 bull copy2000Product Code FAQ bull Price $2500

MANAGING HOUSEKEEPING AND CUSTODIAL OPERATIONS

bull Edwin B FeldmanEdwin B Feldman puts over 30years experience in custodial andmaintenance management at yourfingertips to assist you in produc-ing high quality results in facilitiesas diverse as hospitals schoolsfactories and office buildingsThis practical problem solving

resource helps you make sure every custodial task isdone properly efficiently and within budget

This book provides hundreds of proven proce-dures shortcuts checklists ready-to-use formsmodel reports and other working tools that can saveyou time effort and money

492 pages bull ISBN 013-378159-3 bull copy2000Product Code MHO bull Price $8000

Success is 90 Persistanceand 10 Persperation

5Product Index Page 33 bull Video Tapes Page 19 bull Software - Page 18

BUILDING SERVICES MANAGEMENTbull William K Phillips amp

Edward J Gendei A valuable reference tool for theestablished business or the begin-ning entrepreneur by a true pro-fessional in the cleaning industryThe author started his successfulcontract cleaning business in1959 and wrote this book to help

beginning enterpreneurs avoid the common hasslesproblems and errors most start-up cleaning enterpris-es encounter 147 pages

Product Code BSM bull Price $2500

IT DOESNrsquoT PAY TO WORK TOO HARDbull Frank SmithThis book explains how toachieve success without killingyourself in the process a helpfuland enlightening guide for allwho aspire to do better on thejob or in business It containsadvice on creativity problemsolving perseverance focused

work honest business practices and salesmanshipfrom seven successful and retired business owners

197 pagesProduct Code IDP bull Price $2500

SELLING PROFESSIONALLYbull Jack HardingThis book discusses everythingfrom techniques to organizationfrom sales territory to demon-strations It is helpful to anycleaning-related salespersoneven the sales manager will findit a handy source of topics fortraining and motivational meet-

ings An industry classic 129 pagesProduct Code SP bull Price $2200

BUILDING DESIGN FOR MAINTAINABILITYbull Edwin B FeldmanThis book examines effectivedesign strategies and the materi-als used in the construction ofbuilding interiors exteriors andsurrounding landscapes It exam-ines the design of such basics asfloors and walls and details safeand effective design of elevators

plumbing furniture fixtures and waste disposal Overeighty illustrations and photos

232 pages bull ISBN 0-07-020385-7Product Code BDM bull Price $3000

CUSTODIAL SKILLSFOR ADULTS WITH SPECIAL NEEDS

bull Portland Habilitation Center

A complete training manual forindividuals with severe disabili-ties Nearly 300 pages with illus-trations which cover profession-alism and ethics safety toolsand equipment and procedures Represents the culmination of

years of training by the Portland Habilitation Centerrsquosrehabilitation workshop in their efforts to help adultswith special needs become productive and self-sup-porting employees

279 pageProduct Code CSSN bull Price $3600

CUSTODIAL SUPERVISION OF ADULTS WITH SPECIAL NEEDS

bull Portland Habilitation Center

Written to help supervisors andleads learn how to becomeaccomplished supervisors ofadult employees with specialneeds This 230 plus page man-ual covers the full range of super-visory duties and techniques

Discusses training ethics organizational needsemployee discipline safety equipment and suppliesbudget issues and such up to date subjects as totalquality management philosophy and quality assuranceprinciples 279 pages

Product Code CSA bull Price $4600

EMPLOYEE HANDBOOK FORORGANIZATIONAL CHANGE

bull Price Pritchett and Ron Pound

Todayrsquos competitive environmentdemands ongoing change andimprovement for a business tosurvive and prosper The authorsprovide a no-nonsense approachfor personally managing organi-zational change in these turbulentand challenging times

In this book you will learn to strengthen produc-tivity enhance morale decrease resistance and guideemployees in dealing with the many problems andpressures encountered when change takes place in abusiness or department

40 pages bull ISBN 0-944002-07-2Product Code EHC bull Price $900

CUSTODIAL EXCELLENCEThe Progressive Method For Cost Control

and Quality Improvement bull Anne-Marie SorensenA handbook for improvingcleaning management ideal forfacilities directors custodialmanagers supervisors andconsultants Demonstrateshow to effectively manageresources and maintain thehighest standards of cleaning

safety health and sanitation The ldquoprogressivemethodrdquo enables you to compare your facility withindustry standards evaluate labor requirements anddevelop your own quality assurance program Performyour own custodial audits Great for internal and for-hire consulting 99 pages bull copy1997

Product Code CE bull Price $4800

COMPREHENSIVE CARPETAND RUG CLEANING

bull Wm R Griffin Carl Williams and Mike West

Rugs and carpets require specialcare and training for propermaintenance and cleaning Thismanual includes information onall aspects of rug and carpetcare One of the most completereference and training manuals

ever produced on this interesting and rapidly changingsubject Ideal as a training and reference manualOriginally written as a preparatory guide for certifica-tion through the Institute of Inspection Cleaning andRestoration Certification (IICRC) This book is also soldas part 3 of the CCTM on page 1 of this catalog

Over 300 pages bull copy 1997Product Code CCT3 bull Price $4800

CbullCARPET UPHOLSTERY AND DRAPERY CLEANINGBUSINESS AS UNUSUAL

bull Price Pritchett and Ron Pound

Contents deal with restructuringacquiring merging downsizingbelt-tightening streamlining andredirecting a business or depart-ment Use this book to boost pro-ductivity reduce job stressimprove operating effectiveness

and protect profits as things continue to change in thefuture 27 pages bull ISBN 0-941002-01-3

Product Code BAU bull Price $900

CLEANING MAKES CENTSbull BOMAThis detailed and authoritative book provides nationwide pricing and production informationon cleaning commercial buildings The nine chapters examine every aspect of the cleaningoperation including staffing service contracting scheduling and supplies costs manage-ment cleaning and the environment recycling and current trends in the industry The exten-sive appendix includes surveys and demographics cost indexes reference materials andsample forms 157 pages

Product Code CMC Price $14000

DRAPERY CLEANING ON-SITEbull Barry HackenUntil now home owners proper-ty managers cleaning servicesand renters desiring cleandraperies had to take them downand have them cleaned in-plantDisassembly cleaning and rein-stallation is time consumingpotentially damaging difficult

and expensiveOn-site drapery cleaning is one of the newest and

most exciting specialty services Gives you up-to-datepractical advice on using the latest equipment chemi-cals and procedures

122 pages bull ISBN 0-944352-02-2 bull copy 1995

Product Code DCO bull Price $2500

FLOOR COVERINGS THE ONLYCOMPLETE INSTALLATION GUIDE

bull Jerry E GrayKnowing how to install andrepair a variety of floor cover-ings are invaluable skills tohave when performing clean-ing inspections or the restora-

tion of flooring surfaces Previously to acquire thisinformation you had to study from a number of dif-ferent manuals one for carpet installation one forhardwood and one for resilient flooring Now thisinformation is available in one easy-to-use referencemanual

Chapters deal with installation of carpeting sheetgoods resilient tile cove base plus stairwork floorpreparation repairs and pre-finished hardwoods Thisbook offers practical how-to procedures and methodswith clear illustrations and is written in an easy tounderstand style

Over 150 pages bull ISBN 9610814-0-6Product Code FCI bull Price $3500

HOW-TO HANDBOOK O F CARPETSbull Abe GarsteinThis book provides authoritativeinformation on the installationof all types of carpetingChapters provide facts on con-struction identification mea-suring estimating and installa-tion Learn the howrsquos and whyrsquosof hundreds of recommended

procedures written in a clear step-by-step proceduralformat A valuable resource for carpet installers retail-ers buyers architects cleaning crews and inspectorsAn industry classic

Over 250 pagesProduct Code HTHC bull Price $5400

RESIDENTIAL CARPETINSTALLATION STANDARD - CRI -105

bull Carpet and Rug Institute (CRI)

The nationally accepted carpetinstallation standard for residen-tial properties this book detailstechniques principles and work-manship standards for the instal-lation of carpeting in residentiallocations Information includessuch topics as tools materials

floor preparation installation in special areas dia-grams and charts This book is of particular value tocarpet installers cleaners retailers inspectors archi-tects interior designers owners and property man-agers

56 pages bull ISBN 0-89275-030-8 bull copy 1990Product Code C105 bull Price $1500

CARE AND REPAIR OF RUGS

AND CARPETbull David BenardoutThis book shows how to repair fringesand kelim ends how to repile reweavepatch and mend tears and splits andeven how to deal with a rug that hasbeen damaged beyond normal repairA final section covers stain removalcleaning and daily maintenanceClear and concise instructions pho-

tographs and step-by-step drawings make the some-times daunting task of mending a valuable rug not onlypossible but also enjoyable

76 pages bull copy 1995

Product Code CRRC bull Price $2500

UPHOLSTERY CLEANING ON-SITEbull Roy Moore and FT

SmithThis book provides step-by-stephow-to procedures and the prac-tical information you need to takeadvantage of the many profitableopportunities available in the on-site upholstery cleaning industry

57 page bull ISBN 0-944352-00-6 bull copy 1993Product Code UCO bull Price $2500

6 Consulting Services ndash Page 29 bull Reports ndash Page 13 bull Software ndash Page 17

contains information about carpet fibers styles con-struction methods and a variety of commercial clean-ing methods used to clean carpets

200 pages bull copy ISBN 0-94352-27-8Product Code CS002 bull Price $2500

COMMERCIAL CARPETINSTALLATION STANDARD - CRI -104

bull Carpet and Rug Institute (CRI)

The nationally accepted carpetinstallation standard for com-mercial buildings this book is adetailed outline of techniquesprocedures and terminologyused in specification writingplanning layout and installa-tion Information includes topics

such as tools materials floor preparation and installa-tion procedures for use in special areas plus diagramsand charts

30 pages bull ISBN 0-89275-010-3 bull copy 1992Product Code C104 bull Price $1500

CARPET CLEANERS GUIDETO INCREASED SALES AND PROFIT

bull Roy Moore and F T Smith

This is an essential guide for anyprofessional carpet cleaner orservice contractor who wants togenerate more business andprofit Step-by-step instructionsare provided on pre-planningreferrals phone usage plus

options for marketing advertising brochures and fol-low-up calls Learn how to establish repeat businesshandle estimates and objections This book is full ofideas that will bring you more customers money andprofit 42 pages bull ISBN 0-944352-01-4

Product Code CCG bull Price $2500

THE US CARPET CLEANING INDUSTRYbull Marketdata

Enterprises IncWhatrsquos the short and long-termprognosis for small and mid-sizedcompanies How much do carpetcleaners gross per year What aretheir profit margins Which arethe top franchises How doesthis business hold up in reces-sions These questions and many

more are answered by this groundbreaking new studyby Marketdata It examines the nature of the carpetcleaning business national receiptsgrowth from 1986to 2003 average revenues and expenses per carpetcleaning service operating ratios factors amp consumerdemographics affecting demand franchising majortrends and more 85 pages bull copy 2000

Product Code MDCA bull Price $99500

CARPET CARE AND SPOTTINGCLEAN SCHOOLS IN 2000 AND BEYOND PART 2

bull Wm R Griffin and Perry Shimanoff

This manual from our six-hourworkshop for school custodiansreviews the key points from part1 then goes on to deal specifical-ly with the proper procedures thatshould be followed when cleaningand spotting carpets This book

ORIENTAL RUG REPAIRbull Peter F StoneThis book is a complete amplyillustrated and detailed book ofinstruction This expanded 2nd edi-tion shows you how to reknot andreconstruct foundation selvagesand ends repair kelims andsoumaks repair for non-collectablerugs such as patching and shorten-ing wash and remove stains and

estimate repair time ORIENTAL RUG REPAIR also fea-tures an extenisve glossary and supply sources foryarns and materials

184 pages bull ISBN 0940582-03-1 bull copy 2000Product Code ORR bull Price $5900

Success is Spelled

Hard Work

MALCOLM BALDRIDGE AWARDCRITERIA GUIDELINES

This FREE book from the US Department ofCommerce outlines the application and award criteriafor the Malcolm Baldridge Award for Quality Thisnational award is given to companies who lead theway in implementing Total Quality Management(TQM) concepts in their organization

Call 1-301-975-2036

MEASURING AND ESTIMATINGFLOOR COVERINGS

bull Buzz amp LorraineThayerDiscusses both carpet and vinylfloor coverings and the differ-ences between them Describesthe tools needed and the step-by -step procedures for planning andmeasuring as well as matchingpre-existing patterns Gives the

rules for figuring yardage like a true professionalIncludes illustrations charts and floor plans

74 pagesProduct Code MEFC bull Price $4800

HARD AND RESILIENT FLOOR CARECLEAN SCHOOLS IN 2000 AND BEYOND PART 3

bull Wm R GriffinThis manual from our CleanSchools in 2000 and Beyondseries covers Resilient Masonryand Stone Specialty Stone Woodand Woodlike floor coveringsGeneral maintenance proceduresfor each category and floor cover-

ing ndash including dorsquos and donrsquotrsquos ndash are discussed to pre-pare the reader in the art of floor maintenance

240 Pages bull ISBN 0-94352-28-6 Product code CS003 bull Price $2500

THE CARPET SALESMANrsquoS HANDBOOKbull RBI International

Carpet ConsultantsThis training manual goesbeyond the basics of carpetsalesmanship to discuss thestructure and construction ofcarpet including fiber facts yarnprocessing tufting dyeing fin-ishing and carpet styles Each

chapter concludes with review questions and answersfor self-testing 128 pages

Product Code CSH bull Price $5500

7Phone Orders Welcome bull One Free Report with $8500 Order

COMPREHENSIVE UPHOLSTERYAND DRAPERY CLEANING

bull Wally WeberThis detailed how-to manual willhelp you recognize different fab-rics dye systems methods ofconstruction and provide safecleaning procedures for all com-mon fabrics This is the mostcomprehensive book availableon the subject of upholstery anddrapery cleaning

350 pages Product Code PUC bull Price $14000

ON-SITE FABRIC CAREbull Mike West and

Carl WilliamsThe first comprehensive manualfor on-site dry-cleaning Definesthe laws and regulations opera-tor and consumer safety cleaningprocedures and includes a glos-sary of cleaning terminology

199 pagesProduct Code OFC bull Price $2500

CARPET CLEANING STANDARD SOO1bull IICRCThis book is the internationallyaccepted standard referenceguide for carpet cleaning in res-idential and commercial loca-tions It covers the principlestechniques and procedures fordry powder bonnet shampoodry foam and hot water extrac-tion Also included are inspec-

tion checklists temperature conversion charts and aglossary of terms 40 pages

Product Code CSO1 bull Price $1500

DIAGNOSTIC TECHNIQUES FOR THEINVESTIGATION OF CARPET COMPLAINTS

bull Eric M BrownYour income as a carpetinspector depends on yourability to investigate carpetcomplaints and determine whois at fault and if the problemcan be corrected on-site Thisbook was prepared as a fieldmanual for the investigation of

carpet complaints This book provides a series of fault-finding charts test methods and a number of samplereports

68 pages bull ISBN 0-9508446-7-5 bull copy 1992Product Code DTCF bull Price $6000

FLOORCOVERING DICTIONARYbull Mike West and

Carl WilliamsA 300 page terminology refer-ence manual for the carpetresilient and hard floor cover-ing industry Ideal for cleanersmanufacturers supervisorsinspectors and installers Thiswell-researched and docu-mented guide should be in

every cleaning professionals reference library300 pages bull copy 1998

Product Code FCD bull Price $8900

THE IDENTIFICATION OF CARPET FAULTSbull Eric M BrownA manual to help you identifycommon carpet defects relatedto soiling yellowing spillageinstallation and manufacturing A useful guide for anyoneinvolved with the investigationof carpet complaints Written byan internationally recognized

expert in carpet inspection services 78 pages bull ISBN 0-9508446-4-0 bull copy 1989

Product Code ICF bull Price $6000

CARPET INSPECTORrsquoSHANDBOOKbull Terry and Kevin

WeinheimerThis comprehensive manualcontains a lifetime of informa-tion that will provide a strongeducational foundation for anycarpet and floorcovering inspec-

tor The authors cover every aspect of professionalinspections This detailed yet easy to understand anduse handbook is ideal for inspectors manufacturersretailers dealers installers cleaners and textile labs

Some of the important topics covered include the

DbullINSPECTIONSAND CLAIMS

IICRC S300 STANDARD AND REFERENCEGUIDE FOR PROFESSIONAL UPHOLSTERYCLEANING

bull IICRCThe development of this guidehas been an industry consensuseffort utilizing the talents andabilities of leaders in the fabricand furniture manufacturingindustries leather processingindustry and the professionalupholstery cleaning industryThis the first written standard

for the safe and successful cleaning of upholstery fab-ric was developed as a result of their combined diversebackgrounds and broad range of knowledge

60 pages bull copy 2000Product Code S300 bull Price $2500

inspectorrsquos role marketing your services dealing withconsumers legal issues fibers backings constructionmethods cushion warranties installation cleaningconcrete manufacturing defects tools and testingcorrections report writing forms and resources

429 pages bull copy 1998Product Code CIH bull Price $11000

FREE

THE CLAIMS ADVISORRESILIENT FLOORS

bull The ClaimsAdvisorInc

Does for vinyl wood laminatesand tile what its companionpiece does for carpet This col-lection of real claims will edu-cate your inspectors cleanersor installers and will resolvecustomer concerns fairlyreduce claims losses andimprove sales In a three-ringbinder with claims labeled by

number and problem for easy cross reference604 pages

Product Code CAHS bull Price $29900

CARPET SPOT COLOR REPAIR MANUAL AND VIDEO

bull Prism a Von Schrader Co

A more than 200 page manualand a 30 minute video set whichexamine the potentially lucrativeniche market of carpet colorrepair Packed with illustrationsthe book discusses carpet fibersthe nature of color pH the histo-

ry of dyes marketing tips and pricing guidelines whilethe video further demonstrates the step-by-step pro-cedures 215 pages

Product Code VPCD bull Price $16800

CARPET REDYEING TRAINING MANUALAND COLOR GUIDE

bull Prism a Von Schrader Co

Change the look of an entire roomby changing the color of the car-pet in homes apartments con-dos hotels etc This trainingmanual shows you how to do justthat by examining terminologyand techniques including chem-

istry equipment and step-by step procedures200 plus pages

Product Code PCRT bull Price $9800

CRI MEMBERSHIP DIRECTORYbull Carpet and Rug

Institute (CRI)This directory lists each membercompany a description of itrsquosproduct line and services andtheir principal executive officerswith addresses and phone num-bers A unique resource for car-pet inspectors and others wish-

ing to contact carpet mills and fiber producersMembership includes the prominent manufactur-

ers who produce over 95 of all carpet and fibersmanufactured in the United States

64 pages bull copy 1992 Product Code CRID bull Price $1800

THE CLAIMS ADVISOR CARPETbull The Claims

Advisor IncWith 250 pages of claims andtraining references and 100large actual color photographsexamining hundreds of floorcovering problems For clean-ersinstallers retailers andinspectors who wish to increase

their knowledge of product characteristics and industrystandards improve customer satisfaction and learnproper maintenance procedures for all types of floorsComes in an easy to use three-ring binder

250 pages Product Code CAC bull Price $29900

8

WATER DAMAGE GUIDELINESbull IICRCA detailed and informative man-ual designed to assist restora-tive drying contractors in main-taining their professional com-petence Examines the scienceand principles of drying thevarious categories of waterdamage and describes the sug-

gested procedural standards for many scenariosDiscusses drying equipment and inspection proce-dures and includes an extensive glossary of terms

75 pages bull copy 1999Product Code WDG bull Price $350O

GUIDE FOR THE INSPECTION OF TEXTILE FLOOR COVERINGS

bull IICRCThis book provides certified carpetinspectors with specific guidelinesto follow when investigating com-mon types of claims Contentscover recommended report for-mats field worksheets a glossaryof terms and a description of car-pet defects that include delamina-

tion staining soiling yellowing shedding pillingwatermarking and pattern match

86 pages bull copy 1996Product Code CIG bull Price $1500

EARN $50000 A YEAR START YOUR OWN CLEANING BUSINESS

bull Gary ClippertonThis how-to manual and 5 audiocassette training program coversevery aspect of developing asuccessful cleaning businessContents deal with planningmarketing bidding administra-tion production getting startedprospecting sales literature the

bidding process time and pricing guidelines person-nel management quality control and procedures for avariety of cleaning tasks performed in most commer-cial buildings

80 page book and 5 audio cassettes in a 3-ring binder

Product Code AM50 bull Price $14900As a correspondence course with certification and up to 4

follow-up 15 minute phone consultations with Wm R GriffinProduct Code AM5P bull Price $28900FREE

at wwwiicrcorgor call 360-693-5675

IICRC REGISTRANTDIRECTORYbull IICRC

A complete listing of current registrants with theIICRC (formerly the IICUC) including certified firmsinspectors carpet dyers water odor and firerestoration technicians and others Over 2500names and addresses throughout the United StatesCanada and several foreign countries

HOW TO START AND OPERATEA SUCCESSFUL CLEANING BUSINESS

bull Wm R GriffinA guide for new or diversifyingbusinesses and a valuable refer-ence tool for managers and own-ers of established operations Theauthor gives facts examples andcurrent information on how smallservice businesses can be startedand operated in a profitable man-

ner Over twenty different cleaning related services arereviewed from office home and industrial cleaning tohigh-pressure washing and carpet cleaning This bookis packed full of practical advice and information onsuch management subjects as marketing supervisionemployee training and bidding It is the official trainingmanual for the Association of Cleaning Technicians(ACT) and the Professional Carpet and UpholsteryCleaners Association (PCUCA)

278 pages bull ISBN 0-960154-05-XProduct Code HT bull Price $2500

Ebull

SELF-EMPLOYMENT AND SMALL BUSINESS MANAGEMENT

PhoneConsultations

Seminars ndash Page 25 bull Software ndash Page 17 bull Videos - Page 19

withWm R Griffin

Call 206-682-9748($2500 per 15 minutes)

THE US COMMERCIAL amp RESIDENTIALCLEANING SERVICES INDUSTRY

bull Market Data EnterprisesInc

Lots of franchises exist but theystill capture only 7 of nationalrevenues 56000+ small localfirms still get most of the busi-ness but more of them are sellingout to consolidators This bookexamines the nature of the busi-

ness national receiptsgrowth from 1985-2003 aver-age revenues and expenses factors affecting demandkey industry trends company profiles and more

170 Pages bull copy 2000Product Code MDCL bull Price $139500

PLATEAUS OF GROWTH FOR BUILDINGSERVICE CONTRACTORS

bull The BSCAIShows you how to effectivelyachieve and move through thesix ldquoplateausrdquo of growth to suc-cess efficiency and profitabilityUses the concept of the ldquosevenhatsrdquo the business owner mustwear in dealing with manage-ment purchasing personnel

deliveries sales public relations and other diverseresponsibilities Helps to answer the question ldquoWhyisnrsquot my company growing in size and profitrdquo

64 pagesProduct Code POG bull Price $2500

HOW TO BUY A SMALL BUSINESSOR SELL ONE

bull David W LowryThis book presents a compre-hensive detailed eleven stepprocedure for buying or selling aservice business Purchaserslearn how to identify legitimateprofit-making enterprises withpotential and how to avoid beingduped by an unscrupulous oper-

atorrsquos tactics and tricks Sellers are shown how to pre-sent their business in the best possible light and sell forthe maximum value and return on their investment oftime and money 56 pages

Product Code HBS bull Price $6700

FROM THE OTHER SIDE OF THE BEDbull Katy DancoThis book is written by for andabout women in family-ownedbusinesses The author KathyDanco is the wife of Leon ADanco PhD one of the nationrsquosleading authorities on familybusiness She has drawn on con-versations with hundreds of

women over the past 25 years to provide a realisticview of this previously unexplored ldquoother halfrdquo of busi-ness ownership 180 pages bull ISBN 0-9603614-2-1

Product Code OSB bull Price $2600

INSIDE THE FAMILY BUSINESSbull Leon A DancoThis bookrsquos subject is the coreand substance of the successfulfamily business and the family inthat business far beyond ques-tions of management techniqueThis book is useful and fascinat-ing reading for members of busi-ness owning families their

employees advisors and directors A useful book foranyone who works with or within a family owned busi-ness 250 pages bull ISBN 0-9603614-1-3

Product Code IFB bull Price $3300

9

PROFITABLE BOOKKEEPINGFOR CLEANING BUSINESSES

bull Frank KovachAccurate recordkeeping is anecessity when it comes to con-trolling costs monitoring cash-flow and ensuring profitabilityMany small business ownersbecome frustrated by unfamiliarterminology complex systems

and changing tax laws This book presents a simple effective system that

allows you to easily and quickly maintain your financialrecords and produce a monthly profit and loss state-ment 167 pages bull copy 1993

Product Code PBCB bull Price $3900

PROFITABLE BOOKKEEPING FOR SMALL SERVICE SHOPS

bull Frank KovachAll small service shops includingautomobile garages beauty par-lors carpenters repair shopsnurseries and other professionalservice companies must maintaincareful control of their labor costsand other expenses if they are tosurvive and prosper

This book explains the nuts and bolts of anaccounting system specifically tailored to the needs ofsuccessful service shops

216 pages bull copy 1993Product Code PBSS bull Price $3500

HOW TO START A CORPORATIONWITHOUT A LAWYER FOR UNDER $75

bull Ted NicholasThis book shows how you canstart your own corporation in anystate without expensive legal feesor leaving your home Included are important step-by-step instructions plus all theforms needed to set up and keepthe business legal 108 pages bull ISBN 0-793-10419-X

Product Code HCL bull Price $4000

EVERYTHING YOU NEED TO KNOW TOSTART A HOUSE CLEANING SERVICE

bull Mary JohnsonA house cleaning or maid serviceis an ideal full or part time busi-ness for students single parentsthe retired and others wanting aflexible schedule and an incomeof $15 to $35 per hour AuthorMary Johnson began her busi-ness Dial-A-Mop with a thirty-

five dollar investment and built it into an operation gen-erating over $170000 a year and employing twelvepeople Johnson explains how to avoid unnecessaryhassles and setbacks on the road to profit and profes-sional service Included are sample forms for record-ing financial and employee data estimates schedulesand bids Important tips are given on advertising bid-ding accounting insurance competitors vacationssafety products supplies equipment and employees

232 pages bull ISBN 0-9601054-09 Product Code EV bull Price $3800

HOW TO START A WINDOWCLEANING BUSINESS

bull Judy SuvalOne of our most popular books isnow more useful than ever100 pages packed with new tipsand techniques solutions to diffi-cult problems and a review ofnew tools and equipmentIncludes an in-depth appendixwith updated resources soft-

ware web-sites and a 1997 price list of equipment andchemicals Has all you need to know about advertis-ing licenses taxes financing bookkeeping pricingand more

100 pages bull ISBN 0-944352-05-7 bull copy 1998 Product Code WCB bull Price $2500

HOW TO EARN $15ndash$50 AN HOURWITH A PICK UP TRUCK OR VAN

bull Don LillyIf you own a truck or van then youcan be earning money within a fewdays Essential reading for theunemployed or the under-employed who seek a fascinatingand surprisingly profitable alterna-tive method of earning a livingThis book explains the steps nec-essary for setting up a business

with no additional capital investment or experienceIncluded are rate charts sample ads practical tips andmuch sound workable advice

128 pages bull ISBN 0-910899-09-6Product Code HE bull Price $2100

Bidding Software ndash Page 17 bull Product Index Page 33

Audio Cassettes

See page 23

IS THERE LIFE AFTER HOUSEWORKbull Don AslettThis informative and entertain-ing book gives valuable tips onhouse cleaning compiled byDon Aslett during his twenty-five years of experience in thecleaning industry He began ahousecleaning service in collegeand has built his one-man show

into the multi-million dollar enterprise Varsity Cleanersin Pocatello Idaho You can save up to 75 of the timeyou spend on housework with his tried and true tips

183 pages bull ISBN 0-89879-094-8Product Code ILA bull Price $1500

NO TIME TO CLEANbull Don AslettWe want the peace and comfortof a clean neat home more thanever in these fast-paced days of9 to 5 life But the time foraccomplishing the goal of a tidyhouse seems ever elusiveWhatrsquos the answer A newapproach to cleaning

This book presents many helpful solutions to cut-ting your cleaning time through prevention hints ontime management reducing clutter speed cleaninggetting help with the housework and finding the desireto clean are just a few of the useful tips the bookbestows

Includes pull-out stain removal guide illustrationsand index

200 Pages bull ISBN 0-937750-22-0 bull copy 2000Product Code NT bull Price$1300

EVERYTHING YOU NEED TO KNOW TOSTART A HOUSE CLEANING SERVICE

bull Mary JohnsonA house cleaning or maid service isan ideal full or part time businessfor students single parents theretired and others wanting a flexi-ble schedule and an income of $15to $35 per hour Author MaryJohnson began her business Dial-A-Mop with a thirty-five dollar

investment and built it into an operation generatingover $170000 a year and employing twelve peopleJohnson shares the secrets of her success as sheexplains how to avoid unnecessary hassles and set-backs on the road to profit and professional serviceIncluded are sample forms for recording financial andemployee data estimates schedules and bidsImportant tips are given on advertising biddingaccounting insurance competitors vacations safetyproducts supplies equipment and employees

232 pages bull ISBN 0-9601054-09Product Code EV bull Price $3800

DO I DUST OR VACUUM FIRSTbull Don AslettTake it from a guy with over twen-ty-five years experience in thehouse cleaning business whoreally knows his dirt Professionaladvice is given on cleaning suchitems as light fixtures bathtubsvents screens ovens drapesstairs and walls Humorous illus-

trations and a lively writing style make this book fun toread and an excellent reference manual

83 pages bull ISBN 0-89879-094-8Product Code DID bull Price $1500

Phone Orders Welcome bull Videos ndash Page 19 bull Next Day Delivery Available

FbullHOUSECLEANINGMAID SERVICES

EVEN IF YOU THINK ITS CLEAN ITS NOTbull Belinda WojtowiczInterested in self-employment asa house cleaner As an experi-enced cleaner the author hascompiled her expertise efficien-cy and warm personal wisdominto this useful instructionalmanual Discussing water soft-ening cleaning products bath-

room cleaning efficient routines and organization car-pet problems and cleaning specialty items in the home

49 pagesProduct Code ETC bull Price $2500

SPEED CLEANING FOR HOMES AND APARTMENTS

bull Jeff CampbellThis graphic and witty bookprovides a simple system withstep-by-step procedures thatwill help you clean a houseroom or apartment fast and

effectively The authors are San Franciscorsquos preeminenthouse cleaning service and clean over 10000 homesand apartments each year

194 pages bull ISBN 0440-58015-3 bull copy 1997 Product Code SPC bull Price $1700

HOW TO CLEAN PRACTICALLY ANYTHINGbull Monte and Majorie

FlormanThis completely revised bookgives you the most efficientcost-effective and practicalways to clean all kinds ofhousehold and personal itemsIt provides practical tips foreliminating germs and grime

guidance on how to handle store and dispose of clean-ing products safely and a chart to help you identify andremove 54 common stains Contents also include howto use procedures for cleaning appliances and descrip-tions of common household cleansers

290 pages bull ISBN 0-89043-532-4 bull copy 1992Product Code HCE bull Price $1800

TOO BUSY TO CLEANbull Patti BarrettThis book contains over 500 use-ful tips and techniques to helpmake housecleaning easier andmore effective Written withhumor and understandingBarrett shows harried housekeep-ers how to evaluate and maintainrealistic standards with a mini-

mum of time and effort Along with a wealth of practi-cal advice and procedural shortcuts this book providesorganizational strategies for establishing workable rou-tines that will save time and energy

122 pages bull ISBN 0-88266-598-7 bull copy 1990Product Code TBC bull Price $1800

THE HOUSEKEEPERrsquoS BIBLE(How to Communicate With Your Spanish Speaking Help)

bull Liora M CohenThis book is a simple and effec-tive learning aid for masteringthe type of conversationalSpanishEnglish used in com-mon household and occupation-al situationsContents include the Spanishand English versions of thou-

sands of common names questions answers andphrases used in hundreds of workplace and house-hold circumstances Particular value to cleaning man-agers supervisors housekeepers doctors studentsand anyone wishing to communicate with their Spanishspeaking employees and friends

204 pages bull ISBN 0-9623559-0-9Product Code THB bull Price $1700

CLEAN IT FAST CLEAN IT RIGHTbull Edited by Jeff

GredenbergMore than 250 experts explainhow to clean 300 commonhousehold items from counter-tops to carpets -- plus toysshoes cameras paintings bicy-cles and more -- in record timeA special bonus section on buy-

ing and using 60-plus scouring tools and chemicalsadds shine to this sparkling home-cleaning resource

544 Pages bull ISBN 1-57954-019-8 bull copy 1999

Product code CFCR bull Price $2000

10

THE ldquoI HATE TO CLEANrdquo GUIDE TO HOME CARE

bull Wm R GriffinThis informative book gives tipsand suggestions for cleaningeverything found in homes andapartments A helpful referencemanual for those involved withresidential or institutional clean-ing such as hospitals hotelsresorts dormitories and condo-

miniums 243 pages Product Code IH bull Price $1800

BLUEBOOK FOR AGENTS ADJUSTORSAND CONTRACTORS

This pricing guide has been pub-lished annually for 28 years and isrecognized internationally as a costguide to evaluate claims and pre-pare bids in the insurance industryand by remodelers repairmencleaning and restoration compa-nies It contains charts graphslabor and material costs tips sug-gestions and articles of interest

The only reference book of its kind it is a MUST forall estimators and restoration contractors Includes deskand pocket editions as a two volume set

230 pagesProduct Code BBP bull Price $8700

11

BLOODBORNE PATHOGENEXPOSURE-CONTROL PLAN

This plan is provided as aguide to assist employers incomplying with OSHArsquosBloodborne Pathogen Stand-ard 29 CER 19101030 Thisstandard applies to all clean-ing staff members who haveany opportunity for contactwith vomit blood body

waste medical waste syringes sharps etc Thiscovers cleaning workers in schools hospitalsnursing homes and all public facilities

12 pages bull ISBN 0-944352-07-3

Product Code BPCP bull Price $2500

EARN $50000 A YEARSTART YOUR OWN CLEANING BUSINESS

bull Gary ClippertonThis how-to manual and 5audio cassette training pro-gram covers every aspect ofdeveloping a successful clean-ing business Contents dealwith planning marketing bid-ding administration and pro-duction The author discusses

getting started prospecting sales literature the bid-ding process time and pricing guidelines personnelmanagement quality control and procedures for a vari-ety of cleaning tasks performed in most commercialbuildings 80 pages bull copy1993

Book and 5 audio cassettes in a 3-ring binderProduct Code AM50 bull Price $14900

As a correspondence course with certificationand up to 4 follow-up 15 minute phone consulta-tions with Wm R Griffin

Product Code AM5P bull Price $28900

358 CLEANING TIMESFOR COMMON TASKS

bull ISSAEnables cleaning professionals tobetter determine the time it takesto perform various cleaningoperations By collecting data foryears from its member firms theISSA is able to provide a set ofaverage cleaning times for mosttasks Examines areas such as

classrooms offices restrooms halls and patientrooms Covers all common cleaning procedures andequipment Updated to include new technologiesUsed as the basis for most computer programs andbidding guides 40 pages

Product Code CT bull Price $2000

CLEANING BID DOCUMENTSbull Wm R GriffinRealistic competitive bidding maybe the difference between profitand loss for a cleaning contractoror whether a project stays withinbudget for a building managerThis is one area where guessworkcan be an extremely costly mis-take For success you need the

most current information available to accurately esti-mate your costs prepare your proposal and maintainyour budget or profit margin

This report contains cleaning bid documents ser-vice contracts specifications and request for proposaldocuments Ideal for all types and sizes of buildingsand facilities Includes both paper copies in a 3-ringbinder and DOSWindows 95 compatible computerdisks

Over 300 pages bull ISBN 0-944352-19-7 bull copy 1998 Product Code CBD bull Price $25000

HOW TO SELL AND PRICECONTRACT CLEANING

bull Wm R Griffin and John Davis

This 900-page reference manu-al is packed full of sound busi-ness advice to help you puttogether a winning proposaland a competitive bid for clean-ing services This book includesbid estimate sheets time andproduction standards supply

usage charts blank forms job specifications legalcontracts and markup tables for labor products andsupplies This nuts-and-bolts guide is ideal for buildingowners property managers and contract cleaners deal-ing with all types and sizes of properties

900 pages bull ISBN 0-944352-030 Product Code HTSP bull Price $8700

G BIDDING ampESTIMATING

H bull OTHER BOOKSOF INTEREST

HOW TO IMPLEMENT AN OFFICE PAPERRECYCLING PROGRAM

bull Jacqueline WiseReduce your trash collection andhauling costs by sixty percentand make money on your wastepaper Full of sample memospress releases and posters thisinformative step-by-step work-book will show you how to

increase the market value of your recyclables analyzeyour waste stream educate your employees and ten-ants and illustrate how to ask the right questions ofyour prospective recycler A supportive 15-minutevideo tape is also available (see the video section ofthis catalog for more details)

68 page bull ISBN 0-9632063-2-XProduct Code IRP bull Price $2800

Book amp VideoProduct Code VORB bull Price $7800

NOTE Available with a custom imprinted coverwhen ordered in large quantities

TRAUMA SCENE PRACTITIONER ANDBLOODBORNE PATHOGENS TRAINING

EnvironmentalManagement ampEngineering IncThis training manual covers suchtopics as an overview ofBloodborne pathogen standardssample Bloodborne pathogenexposure plans an overview oftrauma scene practitioner proce-

dures and an extensive appendix article section200 pages

Product code TSP bull Price $9900

Bidding Software ndash Page 17 bull Free Report Offer Page 34

SLIP AND FALL PREVENTION MADEEASY

bull Russel J KendziorA comprehensive guide to prevent-ing slips and falls This book aimsto increase awareness and under-standing of slip-and-fall accidentsin shops and retail storesProvides all industries with theinformation needed to prevent

injuries and lawsuits81 pages bull ISBN 0-86587-664-9 bull copy 1999

Product Code SFP bull Price $6500

CUSTODIAL SAFETY MANUALbull CCS StaffAn excellent training manual forcustodial crews and buildingmaintenance personnel thisillustrated book covers backinjury prevention chemicalsafety environmentally prefer-able chemicals slip and fall pre-vention asbestos and how to

avoid repetitive stress injuries50 pages bull ISBN 0-944352-23-5

Product Code CSM bull Price $2500

12

TICKLE YOUR DUSTER100 Cartoons For The Cleaning Professional

bull Greg DavisThe complexities of cleaningand custodial work in achanging world providemany opportunities for goof-

ups mishaps and humor This book is a collection ofhumorous and occasionally true to life situations thatwill tickle your funny bone as well as get an education-al messages across Cartoons are divided into sectionsfor janitors supervisors management customersfloor and carpet care housecleaning and windowwashing Buy this book and entertain as well as edu-cate your staff customers associates friends andfamily A great gift idea for anyone in the cleaningindustry who has a sense of humor or needs one

100 pages bull Pocket Book 31frasl2rdquox 5rdquo Product Code TYD bull Price $600

Phone Orders Welcome bull Order Form Page 35 bull Video Tapes Page 23

CUSTODIAL SAFETY CARTOON POSTERSThis set of up to 24 cartoon posters depicts safety

hazards that relate to professional cleaners in all typesof work locations Use these safety reminders to rein-force job safety and prevent unsafe acts that lead toaccidents on the job Suitable for mounting eachposter measures ldquo11 x 14rdquo and is printed in two colorson card stock

copy 1982 bull Each set contains up to 24 postersProduct Code CSP bull Price $2000 For More informat ion

Vis i t our Web-si teand Click on Consult ing

wwwcleaningconsultantscom

Seminars for Cleaning Professionalsyen How to Sell and Price Contract

Cleaningyen Cleaning Schools in 2000 and

Beyondyen Organizing Custodial Operations

for Maximum EfficiencyFor more information call 206-682-9748

or see page 25

Answers when you need themPhone Consultation

with Wm R Griffin

call206-682-9748

($2500 per 15 minutes)

or

Talk is Cheap

The Proof is in

the Performance