secrets that your system reveals with process mining · 2020. 8. 7. · process visualization...

Computed Tomography

Secrets that your system reveals with process mining

Jutta Reindler, Qlik® Data Revolution Tour 201929th october 2019

Restricted © Siemens Healthineers, 2019

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Secrets that your system reveals with process mining

• About SHS Computed Tomography 3

• Introduction to Process Mining 6

• Motivation / project approach 13

• Revealed Secrets 22• Quantify performance• Measure workflow acceptance & validate

marketing claims• Compare and Benchmark

• Process Mining Dashboard 24

• Process Mining impact on BI environment 36

Jutta Reindler | SHS CT DL

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Restricted © Siemens Healthineers, 2019Click to add footnotesecond line

About SHS ComputedTomography



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Facts about SHS Computed Tomography

• >3.100 employes

• World market leader in CT with >33% market share and ~10% growth in order entry per year

• >25.000 active CT systems with>2.500 systems produced per year

• CT life expectancy 7-15 years

• 3 software platforms and 31 sellablesystems with 74 variants (~ 3000 configurable items)

• 2 Mio lines of code for scan dataacquisition


Joinville,Brazil

Bangalore,India

Shanghai,China

Uruma,Japan

Forchheim, Erlangen,Kemnath,Rudolstadt,Germany

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We are the innovation leader in CT, proven in more than four decades

1) syngo.via can be used as a standalone device or together with a variety of syngo.via-based software options, which are medical devices in their own right. 2) For research use only. Not for clinical use. 3) If system is configured appropriately by the user – the user has the full control over the automated functions as they are completely configurable.

1974SIRETOMFirst CT from a medicalmanufacturer

1987SOMATOM PlusFirst spiral CT scanner

2003Straton® X-ray tubeFirst 0 MHU X-ray tube

2009syngo.via1)

First client-server solution in multi-modality imaging

2008SOMATOM Definition FlashFirst sub mSv heart CT

2012lluminationMoodlightTM

First gantry lightingfor patient comfort

2013TwinBeamDual Energy First single source dose neutral Dual Energy

2005SOMATOM DefinitionFirst Dual Source CT

2011Stellar detector First fully-integrated detector

2013Tin FilterFirst thorax CT at plainX‐ray dose

2013VectronTM tube First > 1,000 mA tube

2013SOMATOM Force First kidney-friendly CT

2013syngo.via withRapid ResultsFirst ready‐to‐read and zero click post‐processing

2018AI-Rad Companion Chest CTFirst automated analysis of the entire chest CT scan

2015syngo.viaFrontier2)

First open platform for translationalresearch

2016GO Technologies and SOMATOM go. platformFirst mobile workflow and patient-centric CT

2010FAST CARE TechnologyFirst productivity platform

2006 Dual EnergyFirst routineDual Energy Scan

2017 FAST Integrated Workflow with FAST 3D CameraFirst automated patient positioning

1999SOMATOMVolume ZoomFirst cardiac CT scanner

2014ALPHA (Automatic Landmarking and Parsing of Human Anatomy)3)

First technology that identifies and understands human anatomy

Future

Digitalizing healthcare

Expanding precision medicine

Improving patient

experience

Transfor-ming care delivery

2010SAFIREFirst raw-databased iterativereconstruction


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Introduction toProcess Mining



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Is BPM dead?

slow disconnected expensive

Traditional Business Process Modeling: • Wallpaper models• Problematic Implementation:

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Restricted © Siemens Healthineers, 2019Restricted © Siemens Healthineers, 2019

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What is Process Mining?

Source: Wil van der Aalst – Process Mining, BPM on Stereoids

Process Mining provides a bridge between models and realityProcess Mining provides a bridge between models and reality

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What is Process Mining?

Start from RAW-Data• csv/excel file• 21.357 rows• 4.580 cases• 12 distinct events

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Focus on the Events ofTicket ID 2819

Insert TicketAssign

SeriousnessWait Wait

Take in Charge Ticket

ResolveTicket

Closed

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Different Process Variants

Insert TicketAssign

SeriousnessWait Wait


ResolveTicket

Closed

Insert Ticket Wait Take in Charge Ticket Resolve Ticket Closed

Insert Ticket WaitAssign

SeriousnessWait


ResolveTicket

Closed

Assign Seriousness Wait Take in Charge Ticket Closed

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What Process Mining delivers

Happy Path & Freq

Happy Path & Freq Deviation & Time „Spaghetti“

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Motivation / projectapproach



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Can we apply process mining to our scanner eventlogs ?


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Process Mining for IoT processes?!?

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Importance of Process Mining forthe operative practice

Author | Department

Operational Excellence

• Process automation• Process optimization

Quality SpeedExpensesSatisfaction

Changingbusiness models

• Digitalization

• Transformation

• E-commercee.g. digital order processing

• Customer service

• Cost benefits

• New customer groups/ revenue streams

Newbusiness models

• Connected Mobility

• (Uber, Flixbus, etc.)

• Power by the hour(Kaeser compressors, etc.)

• Chrono24.de

New markets

New revenue streams

Compliance / Internal Controls

Seggregation of Duties

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See more

Using Process Mining, one can

• discover real processes

• check compliance

• uncover and quantify deviations

• find root causes for process variants

• find bottlenecks

• find root causes for delays

• predict process outcomes

• foresee deviations and bottlenecks

Process Mining is GREAT

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RevealedSecrets

• Quantify performance• Measure workflow acceptance &

validate marketing claims• Compare and Benchmark


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Process Mining vizualizes workflow complexity

Process miningsupports our

efforts tostandardize CT

workflow basedon real customer

usage scenarios


#ProcessVariants

87.63k 100%Share

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Process Mining DashboardIntroduction


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Seamless integration with Qlik analytics


Pareto Analysis to define the 80/20 rule Linear regression as „trend“ defining KPI

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Future Opportunities & Use Cases Process Mining

Find deviations to system routine operations not because we know the

error pattern but because we understand deviations to Scanner

routine operations

Measure the occurrence of error messages within one workflow and

the identify similar site behavior


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Much more than only an extensionMPM | Qlik® inside

Author | Department

On-demandProcessVisualization

AssociativeAnalysis & SelfService BI

Process & Business-KPIs

Algorithm tocreate Log Events

Business Content Package

Market Leading BI platform with over 45.000 customers

Patented InMemory-Technology suited for Big Data

Smart Search: Full-text Search of all data

Integrated ETL-Functionality & Access to numerous data sources

Certified Connectors for SAP® and other systems

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Synergy Effects through theperfect Connection | PM & BI

key performance indicatorsBusiness results (e.g., incoming orders, sales, discounts)

key performance indicatorsBusiness processes(e.g. process variants, waittimes, lead time)

largely congruentdata sources

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Measure clinical workflow acceptance to support new EU Medical Device Regulation


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Process Mining DashboardCompare manual vs. automated workflow


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Process Mining Impact on BI environment


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Positive side effects for IoT data

Validate the structure and completeness of the data(esp. if R&D is spread on global scale)

Engage new departments (e.g. Physics, SW Development, Systems Engineering, Testcenter) thatare interested in the data on a deeper level of detail→even higher aggregated KPIs will profit from the gainsin data quality

Standardize logging to better fulfill process mininganalysis

Author | Department

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Positive BI platform effects

Higher user acceptance

• one BI platform for all analytical needs

Reduced training efforts

Qlik ecosystem analytical capabilities on top

Optimized licensing and maintenance cost & reduction ofdata prep effort

MPM can be used for other processes as well

• SCM controlling,

• R&D process performance …


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Thank you for your attention!

Jutta Reindler Phone: +49 173 [email protected]

Siemens HealthineersSiemens Healthcare GmbHDiagnostic ImagingComputed Tomography Digital, SHS DI CT DL Siemensstr. 3 91301 Forchheim, Germany


secrets that your system reveals with process mining · 2020. 8. 7. · process visualization...

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