Season Ticket Holder Policies and Procedures

The opportunity to purchase or renew season tickets and priority seating is not a property right, but rather a license that may be revoked by the Orlando Solar Bears at any time, at the sole discretion of the Orlando Solar Bears, and in years when the Orlando Solar Bears do not conduct a formal priority points based re-seating, renewal is generally offered to season ticket and priority seating holders for the same seating that was held the previous year.

The Orlando Solar Bears own and control all rights to season ticket locations for the Orlando Solar Bears Hockey home games. Purchasers of season tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket for that particular game. The license may be revoked by the Orlando Solar Bears at any time upon refunding the purchase price printed on the ticket. The license is granted on a game-by-game basis and is subject to all rules, regulations and policies relating to tickets as established by the Orlando Solar Bears and the Amway Center. Tickets that are not obtained through the Orlando Solar Bears or the Amway Center Box Office are purchased at your own risk. Anyone presenting a stolen or counterfeit ticket is subject to ejection from the Amway Center and arrest for possession of stolen property.

Season Ticket Holders Information

All season ticket sales are final and no refunds or exchanges will be made. Season ticket accounts cannot be split amongst more than one individual or company. The Orlando Solar Bears suggest that you detach the proper ticket for the game you are attending and leave all remaining tickets at home, and that you carefully read the disclaimer on the back of your tickets [disclaimer can be viewed below]. Tickets obtained from sources other than the Orlando Solar Bears or their authorized agents may well be tickets that have been reported lost or stolen, or have been illegally resold, and in such cases will not be honored.

Season Ticket Renewals In Future Years

Season ticket sales in future seasons are subject to any changes, limitations, and/or deadlines that The Orlando Solar Bears may adopt. The purchase of season tickets does not entitle a season ticket holder to purchase season tickets in any subsequent year. Without in any way limiting its rights, The Orlando Solar Bears expressly reserves the right to (1) change season ticket policies and prices at any time and for any reason; (2) apply changes differently to different persons or entities, including without limitation persons who are engaged in reselling tickets (whether licensed to do so or not); and (3) charge an administrative fee in connection with any approved change in season ticket holder account information; and (4) refuse to sell future season tickets to any individual or entity, including, but not limited to, individuals or entities that:

� Fail to comply with any applicable payment deadline or other condition or restriction, whether in effect at present or in the future;

� Resell tickets to third parties (whether licensed to do so or not); � Engage in a dispute relating to the identity of the season ticket

holder of record; � Engage in improper conduct, including but not limited to,

processing any of the prohibited items or engaging in any prohibited conduct OR

� Permit use of their ticket(s) by an individual who engages in improper conduct, including but not limited to, possessing any of

the prohibited items or engaging in any of the prohibited conduct described below.

Behavior Policy/Prohibited Conduct

The Orlando Solar Bears strictly prohibit and will not tolerate inappropriate behavior. The following behavior, which is cause for ejection and loss of season ticket privileges, and may be cause for arrest and prosecution; this list is not all inclusive.

� Selling or otherwise distributing alcoholic beverages or any other drug or intoxicant;

� Entering upon the playing field; � Loitering in the aisles; � Engaging in rowdy, profane, abusive, inconsiderate, drunken, or

other inappropriate behavior; � Reselling tickets to third parties; � Causing property damage.

Additional Season Tickets

If you are interested in purchasing additional season tickets, you can contact the Orlando Solar Bears Ticket Sales Office at 407-951-8200. Tickets are based on availability.

Time Changes

Dates and times of all games are subject to change. However, when changes are made, The Orlando Solar Bears will make every effort to notify all season ticket holders of these changes. It is the responsibility of the season ticket holder to notify the recipient(s) of his/her game ticket(s) of any game time or date changes.

Upgrade Policy

During the season you will receive your renewal statement, at which time you may request an upgrade or change of seat location. If there is an opportunity to offer you a seat location change, you will be contacted by the Orlando Solar Bears Ticket Sales office. No changes will be made to season ticket seat locations without authorization from the season ticket holder. All upgrades are based on availability.

Season Ticket Account Address Changes

It is the responsibility of the season ticket holder to notify the Orlando Solar Bears ticket office with any address and/or corresponding phone number changes. These requests need to be made in writing and they must include the account holder’s signature. If the tickets are in a business name, the request should be submitted on company letterhead and signed by the appropriate official. No changes will be accepted over the telephone.

Season Ticket Holder of Record

The first name on the account signifies the owner of the tickets. Any other name on the account will not be recognized as the season ticket holder. Season ticket accounts are non-transferable, except to immediate family (proof of association may be required).

Corporate accounts are held in the name of the relevant corporation - though each account may have a listed contact person the corporation is the account holder of record. In the event a corporation wishes to transfer ownership of its account to a private individual, a senior executive must provide written approval. For all accounts, and regardless of what people or companies are named on any given account, all decisions by the Orlando Solar Bears ticket office as to the account holder of record for the account shall be final.

Season Ticket Renewal

Season tickets and their renewal privileges are extended at the discretion of the Orlando Solar Bears and are governed by the Policies and Procedures Statement. The Orlando Solar Bears reserve the right to change these policies at any time. Violation of any of the Orlando Solar Bears ticket policies may result in the cancellation of all season ticket privileges.

Resale of Tickets

Any direct or indirect sale, resale, auction, assignment or transfer (collectively, “resale”) must be done in accordance with applicable law. Any resale in violation of applicable law will constitute a material breach of this license.

Refunds or Exchanges

All payments received for season tickets are non-refundable and non-transferable.

Transfer Policy

The Orlando Solar Bears generally recognize two exceptions to the above policy. First, the Orlando Solar Bears will generally allow season tickets to be transferred to members of the season ticket holder’s immediate family upon the death of the season ticket holder. Immediate family shall be defined as a person’s spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer season ticket privileges to an immediate family member of a deceased season ticket holder must be submitted to the Orlando Solar Bears in writing by the deceased’s personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to the Orlando Solar Bears. Such documentation may include but not be limited to death certificate, probate and/or trust documents, and proof of relationship.

In order to transfer a season ticket account, please contact the Orlando Solar Bears Ticket Office and request an account transfer form. Provide the requested materials (which may include a copy of a death certificate, in the event the account holder of record is deceased) and proof of relationship (birth certificate, marriage license, adoption papers) between the existing account holder of record and the new account holder. The Orlando Solar Bears reserve the right to deny a transfer at their sole discretion.

Second, if the season ticket holder is an entity, the Orlando Solar Bears will generally allow season tickets to be transferred upon the sale or dissolution of an entity. A request to transfer season ticket privileges of an entity account must be submitted to the Orlando Solar Bears in writing by the contact person for the account, and must be supported by appropriate documentation satisfactory to the Orlando Solar Bears. Such documentation may include but not be limited to corporate resolution, asset or stock purchase agreement, and dissolution papers. The Orlando Solar Bears reserves the right to approve or reject any such requests at their sole and absolute discretion.

Purchase From Year to Year [Renewal]

Neither a Season Ticket Account, nor the opportunity to purchase a Season Ticket Account from year-to-year, constitutes any form of legal or equitable right, including without limitation an express or implied contract, lease, option, right of first refusal, implied trust, or expectancy interest. There is no automatic right to purchase a Season Ticket Account from year-to-year, nor is there any guarantee that this privilege will be offered or granted by The Orlando Solar Bears.

Amway Center Box Office Location/Hours

The Amway Center box office is located at 400 W Church St #200 Orlando, Florida 32801. Short-term (15 minutes) parking is available in front of the box office on Church Street except during events. The Amway Center box office does not take ticket orders over the phone. The office is open 9:00 a.m. - 6:00 p.m., Monday-Friday and 3 hours prior to any event.

Lost/Forgotten/Stolen tickets

Season ticket holders: In the event season tickets are lost or forgotten, the Orlando Solar Bears will make a best effort to reprint the tickets provided the following information can be confirmed: that the original tickets have not entered the facility and that it is the account holder of record initiating the request. If the tickets have been used and are already inside the facility, the customer will be required to purchase new tickets, subject to availability. Please remember that tickets are like cash and should be kept in a safe place.

Reselling Tickets

The unauthorized resale of tickets in, on or around the Amway Center property is not permitted under any circumstance and is prohibited by law. Any such violation will be addressed appropriately by the Orlando Solar Bears, their affiliates and the Police Department. People caught selling tickets in violation of the law may have their tickets and their right to future tickets to the Orlando Solar Bears revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized ticket outlets only.

Ticket Exchange Nights for Season Ticket Holders

Unused season tickets can be traded in for pre-selected Orlando Solar Bears games. Season ticket holders will be notified of these pre-selected games prior to the start of the season.

Ticket Requirements

All fans entering the Amway Center must have a ticket, except for those fans under 24 months of age. Any child under 24 months must sit on the lap of an accompanying adult.

Deposits for the 2014-15 SeasonDeposits received prior to August 1, 2014 are refundable and non-transferable and may be combined with another deposit. A deposit represents a commitment to purchase a full season ticket package for the 2014-15 season. Failure to purchase a 2014-15 full ticket package by October 1, 2014 will result in the deposit staying on the account and loss of your priority. Deposits are no longer refundable once seat(s) are selected. If you have questions, please call 407-951-8200.

Will Call

Will Call is located at the Amway Center box office off of Church Street. Tickets purchased on http://www.ticketmaster.com/Orlando-Solar-Bears-tickets/artist/806642?list_view=1 can be picked up at the Amway Center Box Office. The Amway Center Box Office opens approximately three hours prior to the start of each event. Fans who need to claim their tickets from will call must present valid photo I.D., and if required, the credit card used to make the original transaction. Will call tickets can only be released to the party whose name appears as part of the original ticket order/transaction. Fans who wish to leave tickets at will call for friends, family or clients may do so at their own risk. Fans will be required to fill out a third-party will call envelope and include tickets. The Orlando Solar Bears does not assume any responsibility for any unclaimed third-party will call tickets. Fans are advised to claim their will call tickets as early as possible. Will call lines can become more congested approximately 30 minutes prior to each home game.

Back of Ticket Disclaimer:

This ticket is a revocable license. The violation of any of the terms and conditions will automatically terminate this license. This ticket solely entitles the holder to the seat at the event described and is subject to all applicable requirements and conditions imposed by law and by the rules and regulations of the Orlando Solar Bears. The foregoing license granted by this ticket is further subject to the following conditions: Management reserves the right, with or without refunding the face price of the ticket and applicable fees, to revoke the license, to refuse admission or eject any person whose conduct is deemed to be disorderly, disruptive, and unruly, who uses abusive language or fails to comply with the terms and conditions hereof. No Refund, no reentry. This ticket cannot be replaced if lost, stolen, or destroyed, and is valid only for the event and seat for which it is issued. This ticket is not transferable or redeemable for cash. Reproduction of this ticket is not permitted. Unless indicated otherwise, price includes all applicable sales and use taxes and/or cash discounts (if available). Unauthorized or unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue and all applicable laws. Management reserves the right to determine where the ticket user may sit. In accordance with venue rules and regulations, umbrellas, cans, bottles, chests, containers, alcoholic beverages, and illegal drugs will not be permitted inside the premises. The ticket user consents to a reasonable search for such items. This ticket is absolutely non-refundable and non-exchangeable. Ticket user recognizes and voluntarily assumes all risk and danger of personal injury and all other hazards arising from or related in any way to the event for which this ticket is issued, whether occurring prior to, during, or subsequent to the actual event. Ticket purchaser bears all risks of inclement weather. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of the Orlando Solar Bears. Ticket user consents to his/her image or likeness incidental to any video display, transmission or recording of the event by venue or the Orlando Solar Bears. The use of camera, video or audio recording equipment is prohibited unless otherwise indicated by the venue or the Orlando Solar Bears. Avoid littering, please respect the venue and environment.