searching for a usable and effective intranet

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Searching for a usable and effective intranet Kristian Norling, IT Strategic Department Region Västra Götaland KristianNorling

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Presentation at the conference "Intranet julkisella sektorilla" in Helsinki, Finland on the 3rd of december 2008. Agenda: Evolution of the intranet at Region Västra Götaland: from hand crafted webpages to a portal. Organisational and technical challenges of the intranet. In search of a future intranet?

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Page 1: Searching for a Usable and Effective Intranet

Searching for a usable and effective intranet

Kristian Norling, IT Strategic DepartmentRegion Västra Götaland

KristianNorling

Page 2: Searching for a Usable and Effective Intranet
Page 3: Searching for a Usable and Effective Intranet

Kristian Norling

Page 4: Searching for a Usable and Effective Intranet

Kristian NorlingICT strategist at Region Västra Götaland

Page 5: Searching for a Usable and Effective Intranet

Kristian NorlingICT strategist at Region Västra Götaland

former Webmaster, Communications Manager, Project Manager etc

Page 6: Searching for a Usable and Effective Intranet

Kristian NorlingICT strategist at Region Västra Götaland

former Webmaster, Communications Manager, Project Manager etc

web

Page 7: Searching for a Usable and Effective Intranet

Kristian NorlingICT strategist at Region Västra Götaland

former Webmaster, Communications Manager, Project Manager etc

web

mostly focusing on

Page 8: Searching for a Usable and Effective Intranet

Kristian NorlingICT strategist at Region Västra Götaland

former Webmaster, Communications Manager, Project Manager etc

web

mostly focusing on

intranets…

Page 9: Searching for a Usable and Effective Intranet

© Västra Götalandsregionen

Page 10: Searching for a Usable and Effective Intranet

© Västra Götalandsregionen

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© Västra Götalandsregionen

Page 13: Searching for a Usable and Effective Intranet

1996

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1996First intranets

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1996First intranets

1999

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1996First intranets

1999Merger of 4 county councils to a region

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Page 19: Searching for a Usable and Effective Intranet

-2002

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-2002Hand-crafted websites

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-2002Hand-crafted websites

Rudimentary CMS

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-2002Hand-crafted websites

Rudimentary CMS

Different designs

Page 23: Searching for a Usable and Effective Intranet

-2002Hand-crafted websites

Rudimentary CMS

Different designs

Different IA

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2003-2006

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2003-2006New CMS

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2003-2006New CMS

Intranet and Internet

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2003-2006New CMS

Intranet and Internet

Consolidation

Page 30: Searching for a Usable and Effective Intranet

2003-2006New CMS

Intranet and Internet

Consolidation

50+ websites at Sahlgrenska

Page 31: Searching for a Usable and Effective Intranet

2003-2006New CMS

Intranet and Internet

Consolidation

50+ websites at Sahlgrenska

One design, many variants

Page 32: Searching for a Usable and Effective Intranet

2003-2006New CMS

Intranet and Internet

Consolidation

50+ websites at Sahlgrenska

One design, many variants

Same IA

Page 33: Searching for a Usable and Effective Intranet

2003-2006New CMS

Intranet and Internet

Consolidation

50+ websites at Sahlgrenska

One design, many variants

Same IA

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Page 35: Searching for a Usable and Effective Intranet

IT vision

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“Ett fönster mot informationen”

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“Ett fönster mot informationen”

“En patient - en journal”

Page 38: Searching for a Usable and Effective Intranet

“Bättre koll på jobbet”

“Ett fönster mot informationen”

“En patient - en journal”

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2006-2007

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2006-2007Portal framework project

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2006-2007Portal framework project

Effect management

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2006-2007Portal framework project

Effect management

Interaction design

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2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

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Page 45: Searching for a Usable and Effective Intranet

2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

Page 46: Searching for a Usable and Effective Intranet

2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

Enterprise Search Strategy

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2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

Enterprise Search Strategy

Taxonomy server and Metadata service

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2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

Enterprise Search Strategy

Taxonomy server and Metadata service

LDAP

Page 49: Searching for a Usable and Effective Intranet

2006-2007Portal framework project

Effect management

Interaction design

Prototypes ... and tests

Enterprise Search Strategy

Taxonomy server and Metadata service

LDAP

Page 50: Searching for a Usable and Effective Intranet
Page 51: Searching for a Usable and Effective Intranet

2008

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2008Technical Portal Platform

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2008Technical Portal Platform

Developing first portlets

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2008Technical Portal Platform

Developing first portlets

Reference Architecture (RA)

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2008Technical Portal Platform

Developing first portlets

Reference Architecture (RA)

Agile Methods

Page 56: Searching for a Usable and Effective Intranet

2008Technical Portal Platform

Developing first portlets

Reference Architecture (RA)

Agile Methods

Proof of Technology (POT)

Page 57: Searching for a Usable and Effective Intranet

2008Technical Portal Platform

Developing first portlets

Reference Architecture (RA)

Agile Methods

Proof of Technology (POT)

Hard certificates

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Page 59: Searching for a Usable and Effective Intranet

Portal Governance

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Portal Governance

Portal Strategy

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Portal Governance

Communication

Portal Strategy

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2009

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2009Portal Beta

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2009Portal Beta

SSO

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2009Portal Beta

SSOSocial media

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2009Portal Beta

SSOSocial media

Semantic web

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2009Portal Beta

SSOSocial media

Semantic web

Search

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2009Portal Beta

SSOSocial media

Semantic web

Search Open Source

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Questions?

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Thank you!Questions?