sean p. mcbride, executive director kalamazoo metro transit … · 2016. 8. 3. · purple – ccta...
TRANSCRIPT
Sean P. McBride, Executive DirectorKalamazoo Metro Transit
Presentation to Michigan Transportation Planning AssociationJuly 13, 2016
Metro Transitin Kalamazoo County
Square Miles = 132Urbanized Population: 209,703
Bus Service to 69 Square Miles
Provide fixed-route service to:- City of Kalamazoo- City of Portage- City of Parchment- Comstock Township- Kalamazoo Township- Oshtemo Township- Pavilion Township- Texas Township
Demand response system available to all individuals countywide
Kalamazoo Regional Transit
20153 Million Rides
Metro County Connect
Community Service Van
Line-Haul Bus Service
www.kmetro.com
Serving Kalamazoo since 1967
19 routes in the Kalamazoo County Monday - Saturday service
6 am to 10:15 pm During peak periods, most
routes operate on 30-min. frequency and 60-min other times
Base Fare $1.50 $0.75 fare for seniors, and
individuals with disabilities
www.kmetro.com
2,782,638 rides in 2015 In 2015, for each bus in service, 25.19 people on average, rode that
bus every hour Data from 2012 Socio-Economic Study:
73% of riders do not have a car available
Majority of trips for school and work 56% of riders ride 6 times or more per
week 55.5% female and 45.5% male
Other Facts 4,423 trips on Metro Transit buses in
2015 were rides taken with wheelchairs
34,094 trips on buses in 2015, were rides taken using bike racks
www.kmetro.com
Demand/response service - 154,711 Rides in 2015 (7.9% increase over 2014)
Available to all individuals travelling anywhere in Kalamazoo County
Monday - Saturday service◦ 6 am to 10:15 pm
Sunday Service◦ 8 am to 5 pm◦ Began February 7, 2016
Metro County Connect Fares:◦ Fare for senior citizens or people with disabilities - $4◦ ADA Fare - $3◦ General Fare - $12
www.kmetro.com
8
Governance
Funding
Operations
www.kmetro.com
October 1, 2016 Metro Transit will be transferred from a Department of the City of Kalamazoo to the CCTA
Purple – CCTA• Funds Fixed-Route
Bus Service• Amount – 0.75 mils• Duration – 5-years
through 2020
Green – KCTA • Funds Metro County
Connect/Specialized Services
• Amount – 0.315 mils• Duration – 5-years
through 2021
Millage Structure
www.kmetro.com
www.kmetro.com
• New Staff• 2012/2013 Early Retirement Incentive by City of Kalamazoo
• 100% Executive Management, 50% Middle Management• New Executive Leadership Team and Many new staff
Added/Promoted• Management desire for an honest review
• New Governing Boards• 20 Board Members – Many New
• Enhanced Public Participation• Increased community buy-in/involvement with public transit
• NOT a Comprehensive Operational Analysis
www.kmetro.com
• Contract with SRF Consulting Group, Inc.Subcontractors:
Bourne Transit Consulting, LLC. Innis Consulting Group, LLC
• Funded with Section 5303 Planning Funds through Kalamazoo Area Transportation Study (KATS)
• May – September 2015• Cost - $75,000
Data ridership, cost effectiveness, service
efficiency GIS Mapping
Field Observation Administration, Maintenance, Operations
Financial Review
www.kmetro.com
94% of transit supportive areas in the Kalamazoo Urbanized
Area are within ¼ mile of a bus route.
www.kmetro.com
• Stakeholder Meetings Held Throughout Community
• Public Meetings• Advertise on Busses• Hold at 5:30
• Interviews with Key Community Members
• Interview of Boards and Staff• Questionnaires to Groups
Implementation of new technologyCustomer serviceContinuity of service in inclement
weatherPerception and value of transit serviceRegionally engaged management and
staff
www.kmetro.com
www.kmetro.com
Need additional frequency to attract new riders, span of service on evenings and weekendsSuburb-to-suburb transportation is lacking, result of
“hub-and-spoke” systemBus stop accessibilityLong travel timesCleanliness of sheltersService to outlying areas
(Oshtemo, Galesburg, etc.)Need to further expand engagement
effortsLow density areas with transit needs
www.kmetro.com
www.kmetro.com
Kalamazoo rates very well in most performance measuresRoom for improvement in Market Penetration -- the amount of service provided and consumed.
1-4 yearsShort-term, fiscally constrainedShort-term, additional local funding
5-10 yearsMedium-term implementation
11-20 yearsLong-term vision
Discussed in terms of control vs. influence
www.kmetro.com
www.kmetro.com
Short-TermOperations
Staff will partner with management in monitoring performance measures, linking to customer service
Address training needs Evaluate fare structure – simplify, day pass Promote activity at KTC Maintenance Study Enhanced Marketing Strategic Staffing Enhancements Enhance service hours and frequency
Infrastructure Continue implementation of
bus stop modernization and ADA compliance Transition to only marked stops
Update facility and capital improvement plans Influence regional capital improvement decisions Planning for additional transfer points
Medium-Term Planning
Enhanced bus service -- local or limited-stop bus service that incorporates fare payment technology, traffic signal prioriotization, and infrastructure that focuses on improving travel times and reliability.
Intercity transportation needs and regional connectionsUpdate Comprehensive Operations AnalysisStudy feasibility of various “enhanced” bus services
Operations Enhanced bus service, regionally oriented serviceHigh frequency network of routes
InfrastructureVehicles, satellite facilitiesFarebox upgrade
www.kmetro.com
www.kmetro.com
Long-TermFully developed transit systemDiverse portfolio of servicesEnhanced busMobility managementExcellent customer service and staffingFacility development
www.kmetro.com
www.kmetro.com
Service Enhancements• Expanded Service Hours• Increased Route Frequency on a few routes• Focus on Details – Clean Bus Initiative, KTCBus Stop Upgrades• Bus Shelter Plan• Upgrading of 32 bus stops to ADA compliance• Coordination with road agencies for future bus stop improvementsFacility Planning • 10-year facility assessment studyStaffing• Hiring of Deputy Director of Support Services• Organizational Restructuring• Enhanced Use of Metrics• Training
