sean new resume updated resume
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Sean New
P.O. Box 234 Koppel, PA 16136
724-630-0482
Professional Summary
Experienced in high stressful environments; Excellent in trouble shooting, decision making, and persuasion. Respectful, eager to learn, learns from mistakes, and self-motivated; Handles tasks efficiently and accurately.
Skills
Computer Experience—Troubleshooting Active Listening and Persuasion Customer and Personal Service Judgment, Decision Making, and Instructing Complex Problem Solving and Therapy
Experience
08/2016-Present PPG Industries
Technical Service Representative (Technical Advice)
Provide accurate Technical information on all PPGAC product lines including but not limited to Pittsburgh Paints, Porter, Olympic, Glidden Professional, and Flood.
Answer an average of at least 45 calls a day. Provide the sales team and end-users with recommendations for products, product
systems, and application methods. Complaint resolution and cost-effective negotiations Interact with both Internal and External PPG customers. This may include members of
field sales, store personnel, and the DIY consumer.
04/2016-08/2016 Oxford Solutions (PPG 6-month Contract)
Provide accurate Technical information on all PPGAC product lines including but not limited to Pittsburgh Paints, Porter, Olympic, Glidden Professional, and Flood.
Answer an average of at least 45 calls a day. Provide the sales team and end-users with recommendations for products, product
systems, and application methods. Complaint resolution and cost-effective negotiations Interact with both Internal and External PPG customers. This may include members of
field sales, store personnel, and the DIY consumer.
12/2015-03/2016 Cintas, Bridgeville, PA
Route Service Sales Representative
Drive a truck along an established route and service an existing customer base Grow customer base by up-selling and cross-selling additional products and services Work to build rapport with key decision makers, ensure quality standards, and pro-
actively solve customer concerns.
10/2015-12/2015 Cigna Health Insurance, Robinson, PA
Customer Service Advocate
Respond to complex inquiries regarding benefits, billing, eligibility, coverage, and other related information
Provide solutions for customers, clients, and health care professionals via phone and email.
3/2013-10/2015 Glade Run Lutheran Services St. Stephens Academy, Zelienople PA
Teaching Assistant Level 3
Help train new staff by showing them techniques learned from OTJ Experience
Run flash meetings at the end of the day with newer staff to make sure everyone is adapting well to the new environment
Educate the students, along with the teacher to ensure more one on one support for the clients.
Crisis response and prevention using TCI
8/2010-3/2013 Glade Run Lutheran Services St. Stephens Academy, Zelienople PA
Appointment Facilitator//Teaching Assistant 1-2
Schedule and make all of the appointments for the clients at the cottage
Communicate with therapists, doctor’s offices, and CYS on a daily basis
Manage long phone calls and forward messages to other people throughout campus
Administrative duties that include ordering supplies, making schedules, and preparing weekly reports
3/2009-8/2010 Glade Run Lutheran Services, Zelienople PA
Mental Health Worker Level 1-3
Worked with Male and Female Clients Ages 8-21 Involved in implementing the treatment goals set by Clinical Staff Documentation on clients through EMR Data System Crisis response and prevention using TCI
12/2006-02/2009 Al’s Pizza Shop
Daytime Manager
Responsibility for counting cash and opening/closing the shop when needed Trained new hires and helped manage them throughout the shift Tasks included cooking, prep, cleaning, budgeting, marketing, and advertising
Education
3/2016-Present Geneva College
Organizational Leadership (BS)
1/2013-8/2015 Community College of Allegheny County
Business Management/Marketing (AS)
Certifications
First Aid Certification
AED/CPR Certification DOT License Certified
Interests - Coaching, Real Estate, Stock Market
Volunteer Work
Youth Basketball Coach Youth Football Coach Holiday Work/Food Drives
References Available Upon Request