Seamless Cloud Recording for Unified Communications and Contact CentresMNF Cloud Recording is an advanced, cloud-based solution for capturing, managing and analysing audio calls. Flexible and scalable, Cloud Recording can be deployed in conjunction with enterprise SIP trunks or UC solutions.

Capture everywhereEliminate compliance gaps. Record calls from mobiles, desk phones, softphones and business applications like Skype for Business and Microsoft Teams.

Secure playback Listen back in near real-time. The user-friendly dashboard and app empowers your staff to playback, save and share important calls.

Store in the cloudRecordings are automatically stored and backed-up in the cloud. Files can be easily organised by user, department and custom tags.

Call intelligenceEnrich your recordings with artificial intelligence to help you save time, pinpoint priorities and identify real-time call patterns.

Contact centres Finance & Legal Government Not-for-profit

Suitable for:

CLOUD RECORDINGPRODUCT OVERVIEW

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Ready to experience Cloud Recording? Speak to a MNF Enterprise representative:

MNF Cloud Recording is available as a turnkey add-on for all your services including inbound (13/1300/1800), Cloud Connect (Skype for Business / Microsoft Teams), UC Connect (Broadsoft / Cisco) and Enterprise SIP Trunks.

No CapEx. No infrastructure. We make it easy to migrate from legacy recording software. You can optionally import your existing records for continuity.

Reimagine what’s possible with advanced Cloud Recording, storage and intelligence capabilities.

Easy to deploy

Features

Ensure service qualityMake it easy for managers to review the calls of specific staff or teams or departments. Meet compliance regulationsSupport your compliance efforts with secure, automated record-keeping in the cloud.

Go beyond basic Cloud Recording

Capture Playback Intelligence (coming soon)

Always-on recording Play / pause / resume Sentiment analysis

On-demand recording Share / delete / download Transcription

Encrypted storage Search / filter Identify key phrases

API-based recording Organise by user / dept Identify keywords

Custom tags Smart search

Tiered permissions

Streamline call reviewReplay calls from any device, anywhere. Easily tag and save recordings for later review. Gather business intelligenceIdentify patterns in customer enquiries and understand where staff training is required.

CLOUD RECORDINGPRODUCT OVERVIEW