sealed air diversey care: disruptors in luxury hospitality
TRANSCRIPT
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1
Dr. Ilham Kadri
President, Diversey Care
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2 LUXURY HOSPITALITY MARKET DISRUPTORS
As customers they
demand social media,
empathy and
customization.
As employees, they
demand a great culture and
recognition
Embracing connectivity
in Hotel operations
Internet of Clean
Need to differentiate through
added value and service
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3 HOSPITALITY MANAGEMENT CHALLENGES
Sustainability Operational
Efficiency
Food
Safety Guest Satisfaction
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4 GUEST SATISFACTION Getting the best out of your people and keeping
guests satisfied and safe is what separates the
good from the great in the service industry.
Cleanliness counts (HDH research study)
Safer, Healthier and Easier solutions to use
Improved staff satisfaction
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2
3
1%
2%
3%
3%
7%
10%
32%
41%
Hotel Brand
Pleasant atmosphere
Food and Drink
Friendliness of staff
Quality of service
Location
Value for money
Cleanliness
*Unique research conducted by Hotelschool The Hague and Diversey by almost 700 people in
five countries in Western Europe (France, Germany, Spain, Sweden and the UK) in 2011.
(*) Cleanliness is the SINGLE
most important element driving
guest recommendations
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5 OPERATIONAL
EFFICIENCY
Look at the entire cost of cleaning from labor to
supplies, quality and capital
Use less, waste less and cost less; every step of the
way, make your operations leaner, greener and
more cost efficient.
Increased productivity ... and process optimization
Ease of monitoring Tracking and calculation through e-tools
Spend Management
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2
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6 FOOD SAFETY
FOOD WASTE
Food safety incidents and Food Waste
Prevention are critical to protect brand equity
Food Safety as a reputation enabler
Food waste management to achieve savings
Corporate reputation affects brand value
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2
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7 SUSTAINABILITY
Sustainability is about the triple bottom line of
people, planet and profit. It’s about balance.
Everyday concerns such as indoor air quality, green
cleaning mandates and environmental impact are
rapidly gaining traction and influencing purchasing
decisions.
Reduced chemicals, water, energy and waste
Corporate Reputation = ECO Certification / Social Resp.
Health and Safety Training (People)
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2
3
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What is the Internet of Things?
Digital, smart systems, services
and the internet of things are
driven by a combination of…
1 SENSORS 2 CONNECTIVITY 3 PEOPLE &
PROCESSES
in its simplest form, is a concept in which inputs—
from sensors, machines, people, video streams,
maps, newsfeeds, and more— are digitized and
placed onto networks. These inputs are integrated
into systems that connect people, devices,
business processes, data and analytic tools to
enable new customer value through collective
awareness, enhanced productivity and services
“Digital, IoT and Smart Systems”
Location data using GPS sensors.
Eyes and ears using cameras and
microphones, along with sensory
organs that can measure everything
from temperature to pressure changes.
These inputs are digitized and placed
onto networks
These networked inputs can then be combined
into bi-directional systems that integrate data,
people, processes and systems for better
decision making.
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800 million workers
26 billion devices connected
Globally
Cleaning Industry
Hospitality
Housekeeping
1 million staff
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INTERNET OF CLEAN™
THE BIGGEST DISRUPTOR FOR LUXURY HOSPITALITY OPERATIONS MANAGEMENT
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24X7 MONITORING
OF EQUIPMENT,
PREVENTATIVE
MAINTENANCE
ACTIONS ON
ALERTS BASED
ON KPIs
REPORTING AND
ANALYSIS
CUSTOMER
KNOWLEDGE SOLUTIONS AR, VR, e-Learning, Remote
Guidence
Internet
of CleanTM SENSOR SENSOR SENSOR SENSOR SENSOR SENSOR SENSOR
IntelliDish IntelliTrail IntelliLinen
SmartView IntelliConsult Intellicare Intellibot eLearning
SENSOR Device
Auditing
HOTEL
3rd Party
Data
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12 Connected Hotels are the Future… Smart, Connected, Data Driven to Drive Efficiencies Throughout Operations
The Connected Hotel is a concept whereby “Internet of Clean” technology is used to remotely monitor operational performance
of our equipment installed at a customers store. This includes: Dispensing and Consumption, TASKI Machine tracking, and
Hand Hygiene Compliance monitoring, Food Safety and more…
Proactive
Fix issues over the wire
as they arise
Predictive Know when parts will fail and
send technician to fix before
there is ever any down time
Reactive SMS or email alerts to issues
that arise from monitoring
equipment and supplies
IoC Platform
Knowledge Base Hotel
IoC Dashboard
Leveraging data to move from Reactive to Proactive and Predictive operations
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IntelliCare TM
Smarter Design. Sustainable Care. Efficiency Safety Financial Customer Experience
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Robotics - Artificial Intelligence It cleans better, it cleans longer, and it cleans alone Cost Savings Great Marketing & Sustainability Reduce Labor Data
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IntelliTrail TM
Optimizing machine performance Total Visibility
Fleet Optimization
Complete Fleet Management
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IntelliConsult TM
Operations Food Safety Management Solutions Food Safety Monitoring Temperature Monitoring Auditing Operational Improvements
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IntelliDishTM
A clever way of dishwashing Business Continuity and Efficiency Manage Resources Hygiene Compliance Cost Management
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IntelliLinen
The next level of Laundry Management Robust & Reliable Dosing Equipment Control over Costs and Quality Transparent Insights Tools to Quantify
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19 SmartView
Complete visibility and control of operations to guarantee excellence in guest satisfaction Quality and Brand Compliance
Reporting Standards
Guest Satisfaction
Employee and Building Safety
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eLearning
Customised Learning Management System Compliance
Reporting
Training Management
Certifications
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“ IoT and IoC will revolutionize
luxury hospitality and seduce the
millennial digital natives, who are
the future luxury travelers” — Ilham Kadri
Think green - Think Internet of Clean
Food safety/ Food Waste are imperative
Your staff is a critical asset
Cleanliness counts
Disrupting Luxury Hospitality through Internet of Clean
TM
TM
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Recognising our
Invisible
Heroes