SDIs Governance and Process Improvement Colin MacDonald Province of Nova Scotia SDIs 2004 SDI 1.0 released - Portal, Download Tool, Viewer, Metadata Repository 2015 SDI 2.0 (phased release) - Portal, Download Tool(s), Viewer(s), etc - Working on new Metadata Repository - Work on Spatial Data Warehouse has not started Province of Nova Scotia SDIs Primary differences between 2004 & 2015: - SDI as a standard geographic platform for government - Governance related Service based approach Established processes Process Improvement Key Performance Indicators Transforming to a Service Based Approach Products are tangible: a dataset; a map service, an app A service is intangible by contrast; you offer value In the digital world, the trend is to move towards services - Infrastructure as a Service - Storage as a Service - Software as a Service (ArcGIS Online) Typically have a mix of products and services Geography / SDI as a Service Service Management for Geomatics We focus on Services and Customers across the entire public sector in Nova Scotia. Outside In approach. Turn ITSM (IT Service Management) into Service Management for Geomatics. Activities related to planning, delivering, operating and controlling IT services offered to customers Need to explore ITIL (Information Technology Infrastructure Library) and adopt relevant components. The Service Catalogue Service Bundle Description Provide Access to Geographic Data and Information Providing access to Government of Nova Scotia geographic data, web maps, and applications Create and Maintain Geographic Data Standardized approach to creating and maintaining geographic data and information for the Government of Nova Scotia Provide Geographic Program and Planning Providing consistent planning, advisory, training, standards, governance, and processes for Government of Nova Scotia geographic information Provide Geographic Solutions Providing innovative solutions to assist the Government of Nova Scotia's decision making Provide Survey Control Provide underpinning survey control for the Province of Nova Scotia The Service Catalogue more detailed Service CategoryServiceAudience Geographic Solutions Geographic Database SupportProvincial Only Provide Geographic Application Development and Support Provincial Only Host Geographic Data, Map Services, and Apps Provincial Only Access to Geographic Data and Information Provide access to Geographic Data, Map Services, and Applications Everyone The Service Catalogue more detailed ServiceTechnical Item Provide access to Geographic Data, Map Services, and Applications Dataset - Civic Address Points Dataset - Topo Dataset - Watersheds Map Service - Topo Map Service - Forest Inventory Map Service - Protected Areas App - Spatial Referencing Viewer App - Landscape Viewer App - Civic Address Maintenance Governance Model Process Improvement Document processes for each service. For e.g., Change Management process for our SDI Process Improvement (Contd) Publishing Data Publishing data to the SDI Process Improvement (Contd) R & R Responsibility assignment matrix or RACI - R esponsible: Those who do the work to achieve the task. - A ccountable: ultimately answerable for the completion of the task - C onsulted: Subject Matter Experts re: the task - I nformed: One way communication following task completion Tasks The Actors SponsorInitiatorClient Relationship Lead Change Committee Data Manager Prepare dataset to be published ARC Approve Dataset to be published RAC Contact GIS DepartmentARCII Authorize update to SDIICARC Schedule Update to SDIICARC Release data to SDIICA R Communicate to user community IAR I TEAM MEMBERS TAS KS Continuous Improvement Key Performance Indicators - Performance measurement used to measure the success of an organization or a service - KPIs used may differ by service but should be maintained within that service so trends may be considered Example KPIs for GIS Datasets offered via a service: - Communication - Relevance / Quality - Introduction of new technologies Continuous Improvement ServiceProduct KPIS Communicati ons QualityNew Tech Create and Maintain Geographic Data Nova Scotia Air Photo Database 31%65%54% Create and Maintain Geographic Data Nova Scotia Orthophot o Database 25%80%60% Create and Maintain Geographic Data Nova Scotia Topograph ic Database 38%80%58% Thank you!