In the late ‘90s, Michael E. Locher, an industry visionary and forward-thinker, began his business

plan for Enterprise Integration, believing he could provide world-class network and security

operations with a proactive services foundation to revolutionize a very much costly, painful and

reactive IT component of local and national businesses. He left his corporate technology job,

where he had enjoyed great success, winning more than 30 performance awards, and opened

the doors of EI in 1998 with a plan and a prayer.

Michael maintained his extensive client relationship base, a handful of loyalists and a clear idea

of what he wanted EI to be – a service-based, IT solutions provider built on relationships,

integrity and commitment. The company persevered through all of the typical (and some not so

typical) trials and tribulations of a new business, through both good and tough times, always

keeping in the forefront the vision: creating a proactive approach to IT.

A decade and a half later, EI is an industry leader in IT Managed Services with a strong vision

and leadership team and a proven history of success. EI provides proactive IT solutions to all

types of clients – from the local non-profit to the Fortune 500 company with locations around the

globe. We are partnered with industry leaders: Microsoft Gold Partner, Citrix Access Solution

Provider, Cisco Premier Partner and we are a member of the MSP (Managed Service Provider)

Alliance.

Because of Michael’s insight, vision and dedication as well as the support and tireless efforts of

the team he hand-selected to guide the company, he has grown the business from an office of 5

people to 240 employees with a bright future for the organization and its customers.

Website: http://www.entint.com/

Customer Profile:

Business Situation:

Enterprise Integration needed a customized

application that would automate monitoring

applications, networks, and put data into

usable executable decision making forms.

Solution:

Global Infonet partnered with Enterprise

Integration, an industry leader in IT Managed

Services to develop “Service Delivery

Intelligence™”, or ”SDI™”. “SDI” is

an artificial intelligence application that

monitors systems and predictability of issues

and logs tickets to resolve the issues. “SDI”

attends to issues before they happen.

“SDI” is more than a toolset, it is an IT

revolution.

9485 Regency Square B lvd, S te 330 | Jacksonv i l le , FL 32225 | P : (904) 724 -8880 | F : (904) 724 -8884

WWW .GLOBAL - INFONET.COM

Service Delivery Intelligence™, or “SDI” ™, is a

symphony of skilled people, automated processes and intelligent

tools harmonizing to create a simple, unified view of your entire IT

supply chain. On one end lies your end users, the energy that fuels

your business, and on the other end, your datacenter, be it

physical, virtual or cloud. Spanning the spaces in between are

hundreds or thousands of data-creating endpoints, network

devices and applications. “SDI”, our proprietary toolset, connects

and correlates your data into a humanized interface that brings

client-centricity and customer experience to the forefront of IT

Operations Management – where they have always belonged.

When the talented and innovative people at EI and Global combine

ITSM best practices with the caliber of meaningful data and

automation made possible only through “SDI” , it results in the

fastest, most economical means of IT Operational Transformation.

The individual components of EI’s “SDI” Toolset™ dovetail

together, integrating with one another and other industry-leading

tools to create a single, comprehensive intelligence engine that will

help move your business forward.

Service Delivery Intelligence™

or

“SDI” ™

Improved Experience:

“SDI” is an intelligence engine that

uses automated, predictable

troubleshooting to stop the cycle and

drastically improve the end user

experience.

Meaningful Data for Critical

Business Decisions

SDI’s reporting tool that transforms

the thousands of data points across

the IT supply chain into concise

dashboards and reports that aid

critical business decisions.

No more license fees:

With a custom solution from Global

Infonet, there are no license fees.

You own the code.

Transform your business with intelligent solutions offered by Global Infonet.

Global Infonet is a Jacksonville, FL based company that serves a multitude of organizations nationally. Global Infonet has experience and deep

knowledge in software engineering, artificial intelligence and delivering innovative cutting edge applications.

Our team is customer focused and consists of dedicated professionals who understand your business. We value the needs and goals of our clients and

consistently exceed their expectations.

For more information, call 904-724-8880 or visit the website at www.global-infonet.com.

9485 Regency Square B lvd, S te 330 | Jacksonv i l le , FL 32225 | P : (904) 724 -8880 | F : (904) 724 -8884

WWW .GLOBAL - INFONET.COM

Improve Productivity:

Global Infonet & Enterprise

Integration engineered insightful

tools that objectively monitor the

entire IT supply chain to pinpoint

issues down to a single user,

location, instance or even

application process to optimize

mean time to resolution.