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Supporting Improvement, Integration and Innovation Business Plan 2012 - 2015

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NHS 24 SCTT Business plan 2012-2015

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Page 1: SCTT Business Plan

Supporting Improvement, Integration and Innovation

Business Plan 2012 - 2015

Page 2: SCTT Business Plan
Page 3: SCTT Business Plan

Page 1

Contents Introduction P2

The role of the Scottish Centre for Telehealth and Telecare P4

Resources P8

SCTT Response to National Delivery Plan P10

Programme Leads/Single Points of Contact P18

Appendix 1 - SCTT Action Plan 2013/14 P21

Supporting Improvement, Integration and Innovation

Page 4: SCTT Business Plan

Introduction1.1 Purpose

The Scottish Centre for Telehealth and Telecare (SCTT) sits within the governance, management and reporting structure of NHS 24. This business plan details key activities and deliverables for the Scottish Centre for Telehealth and Telecare from 2012-15. It also provides our response to the Scottish Government’s National Delivery Plan for Telehealth and Telecare, as endorsed by NHS Scotland and COSLA.

The business plan covers a three year timescale, and will be reviewed and updated on an annual basis to provide a rolling 3 year programme of activity.

1.2 Background

Formally established as an integrated function within NHS 24 from April 2011, SCTT acts as an advisor, facilitator and promoter of Telehealth and Telecare in Scotland.

SCTT operates on a high strategic level, providing support to the National Telehealth and Telecare Advisory Board (NTTAB) which is chaired by the Director of the Joint Improvement Team on behalf of the Scottish Government. NTTAB has representation from a broad range of key stakeholders and national champions of this agenda. SCTT also facilitates and supports the Digital Health and Care Innovation Partnership (DHCIP) which reports directly to the Life Sciences Advisory Board (jointly chaired by the Cabinet Secretary for Health & Wellbeing) and the Innovation Partnership Board. In addition, SCTT provides representation on a number of high level programme boards and interest groups to champion the Telehealth & Telecare agenda.

SCTT also supports operational development, working in partnership with local, national and international stakeholders. There is an array of programmes and projects, trials and pilots now in place in Scotland – some of which have moved into mainstream service provision. Significant progress has been made against the priorities identified within the Telecare Action Plan (2010-12) and the SCT Strategic Framework (2010-12), as noted in the National Delivery Plan.

The SCTT team captures lessons learned and promotes knowledge transfer to support a technology enabled and integrated approach to the delivery of high quality health and care services in Scotland.

Page 2

Page 5: SCTT Business Plan

1.3 Key Principles SCTT will support our key stakeholders to adopt and expand the use of Telehealth & Telecare to:

• improve access to person centred care;

• enable people to stay at home or in the community for as long as is appropriate and avoid the need for unplanned care where possible;

• enable people to better manage their own health and wellbeing, and improve their quality of life;

• improve access to specialist care services (where possible allowing consultation at home /from local heathcare facility/ hospital to hospital or hospital / healthcare facility to specialist’s home /office/to care home); supporting opportunities for regional or national services where relevant;

• safely and appropriately enable people to return to their homes or community as early as possible, after admission to hospital or care home;

• streamline care pathways to enable sustainable health and care services;

• effectively plan and manage appropriate transition from pilot projects to at-scale mainstream services; and

• support economic growth.

Page 3

Page 6: SCTT Business Plan

2 The role of the Scottish Centre for Telehealth and Telecare

In order to support stakeholders to achieve their priorities and meet the objectives and activities of the National Delivery Plan, the SCTT has identified the following 6 key roles.

2.1 Provide consultation and facilitation services

We will… • identify a single point of contact within SCTT to support and communicate effectively with our stakeholders and provide contributions to specialist/national groups as appropriate; • draw on subject matter expertise to work with partners, by blending skills from the SCTT team with local, national and international expertise in a complementary and supportive way; • help our stakeholders to identify and secure funding opportunities and, if requested, assist in the development of business cases; • act as a conduit between Health Boards, Local Authorities, other Public Sector, Industry and/or other organisations to facilitate developments and support local strategies; • encourage and support the use and development of digital information, by leveraging the knowledge developing within Scotland relating to using multiple delivery channels; • influence and inform national policy and strategic priorities by working in partnership with the Scottish Government, COSLA, and other key stakeholders.

Page 4

SPoC

Workstreams

Scottish Centre for Telehealth and Telecare

Action Plan 2012-2015

Scottish Centre for Telehealth and

Telecare

Roles and Responsibilities

Scottish Flag

Cloud Icon

Twitter/Facebook

Scotland’s Delivery Plan

SCTT Business Plan

Single Point of Contact

SCTT Database and Website

Consult and Facilitate

Share Learning & Good Practice

Research & Innovation

Service Development

& Redesign

Technology Solutions

Programmes & Projects

International Engagement

Page 7: SCTT Business Plan

2.2 Share information and good practice, outcomes and evaluation We will… • identify new and share existing evaluations and evaluation techniques to measure the impact of telehealth and telecare; • develop and maintain a national database of telehealth and telecare services in Scotland which will act as a supportive sign posting tool for those setting up new services; • continue to promote good practice and facilitate shared learning across Scotland via the Telehealth and Telecare Learning Network; • capture and share ‘lessons learned’ to accompany the outcomes and evaluations from any projects and services that we are involved in; • develop and share cost and volume models which can help to address the invest-to-save requirements to scale up telehealth and telecare; • link with other ongoing outcomes activities, contributing where appropriate; • do this in partnership with our stakeholders, using our national role to disseminate information to all interested parties.

2.3 Carry out research and promote innovation We will… • continually “horizon scan” for emerging technologies and identify where they may be appropriate for Scotland to consider adoption in partnership with relevant key stakeholders;

• carry out, publish and disseminate research, helping to identify the “next best thing”.

2.4 Provide technical expertise We will… • where requested, provide technical advice to our stakeholders, when they would like some support navigating the options of telehealth and telecare solutions, integrating with local technical requirements and working with the National Video Conferencing Infrastructure; • review the availability of solutions in Scotland and beyond, so that we are informed about possibilities and integration; • work in partnership to develop and expand the National Video Conferencing service within both NHS Scotland and the wider public sector; • identify technologies which can receive requests for information from service users and provide sign posting to reliable sources; • work with partners to develop a range of web based training tools for professionals, service users and their carers to support adoption of new technology solutions.

2.5 Support the development of new services and service redesign programmes We will… • identify solutions to benefit the wider Scottish health, care and wellbeing agendas; • help identify funding opportunities; • provide, where appropriate, Project and Programme Management facilitation and support; • provide, where required, clinical advice on the best ways to safely adapt clinical services to incorporate telehealth and telecare; • where appropriate, help manage specific local projects and programmes to support our stakeholders as they implement telehealth and telecare services; • if opportunities arise for NHS 24 to deliver national services centrally, design manage and deliver those services for the benefits of the wider community, drawing out opportunities for economies of scale.

2.6 International engagement We will….

• continue to act as Scotland’s Ambassador for Telehealth and Telecare in Europe, establishing positive relationships;

• continue to identify relevant opportunities for Scotland;

• continue to represent Scotland on relevant European Networks, capturing and sharing good practice locally, nationally and internationally as appropriate;

• co-ordinate Scotland’s participation in the European Innovation Partnership on Active and Healthy Ageing.

Page 5

Page 8: SCTT Business Plan

Page 6

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Page 7

Page 10: SCTT Business Plan

3 Resources

Ringfenced funding of approximately £1m per annum is provided by the Scottish Government to NHS 24 as part of its general allocation to support the Scottish Centre for Telehealth & Telecare. This funding is used predominantly for our staffing resource.

3.1 SCTT Team

The SCTT team has a number of different roles, all of which support delivery of the SCTT Business Plan and our contribution to the National Delivery Plan.

Director

The Director of the SCTT provides strategic leadership and overall accountability for the team. Key responsibilities include strategic relationship building at a senior level across Scottish Government, Health Boards, COSLA, Local Authorities, ADSW and other key stakeholders; identifying strategic synergies; identifying and scoping future activities and opportunities; establishing and managing international relationships at a senior European Commission and Partner level; and informing national and international policy.

Heads of Service

There are two Heads of Service posts in SCTT which support and deputise for the Director. These posts provide programme and project coverage of:

a) Hospital, Institutional and Emergency Based Health & Care and Primary Care

b) Community based care including Primary Care, Social Care, Housing.

The Heads of Service support strategic development; line manage team members; hold strategic Single Point of Contact roles; develop and prioritise funding bids; identify potential NHS 24 Service Delivery options; work in collaboration with the European Engagement Manager to develop European Opportunities and are responsible for the prioritisation and delivery of the SCTT Business Plan.

European Engagement Manager

In recognition of the expanding role of the SCTT within Europe, a European Engagement team is being established.

Led by the European Engagement Manager, this team will predominantly carry out the activities identified in section 2.6 of this Business Plan.

Page 8

Clin

ical

Lea

ds

Com

mun

icat

ions

SCTT Director

Head of Service

Team Co-ordinator

Head of Service

Project Co-ordinators

x 2

European Engagement

Manager

Partnership Improvement

Officer

Project Co-ordinator

SDM SDM

(Technical)SDM SDMSDM SDMSDM SDM

Technical Support

Team

Page 11: SCTT Business Plan

Clinical Leads

The Clinical Leads are aligned to and support the activities of SCTT. Although not part of the formal line management structure, they are drawn from elsewhere within NHS 24 or from partner Health Boards.

Clinical Leads inform the strategic activities of the team; champion the development of telehealth and telecare in Scotland; represent SCTT nationally and internationally; create strategic networking opportunities and develop positive relationships with key stakeholders; identify where SCTT and telehealth/telecare can add value and initiate opportunities for programmes of work; carry out awareness raising activities, and provide specific advice on the role telehealth and telecare can have in supporting clinical service redesign. Clinical Leads generally have a specialist clinical area of expertise and act as a single point of contact (SPOC) for relevant strategic groups.

Service Development Managers

The role of the Service Development Manager (SDM)is to implement and deliver the Programmes and Projects detailed in the action plan; provide support to partners carrying out Service Redesign; provide Consultation and Facilitation Services to partners where required; work with partners to identify funding opportunities; share information and good practice; carry out research and innovation (including horizon scanning); provide technical expertise and advice to stakeholders; support the development of the National Videoconferencing Service; promote technology integration, standards and support workforce development. In addition, the Service Development Managers act as the single point of contact (SPOC) for local and special interest organisations.

Additional Service Development Manager posts can be recruited to provide time limited programme management support to specific activities where additional resources are secured e.g. Project Ginsberg.

Project Managers

Where required and funded, the SCTT will employ project managers to support the implementation of specific elements of the work programme. This will either be from the existing pool of project management resource within NHS 24, or on a project by project basis.

Communication Manager

To support the significant activity around Communications, a Communication Manager post is in place. This post is line managed within the NHS 24 Communications Team, where workload activity is discussed, prioritised and agreed with SCTT senior management.

Technical Support

The SCTT has a small team providing technical support to the delivery of both the programmes and the projects. These resources are aligned on a regional basis across Scotland and will work in conjunction with the National Video Conferencing Team. The team is managed by the SDM who has a specific Technical Lead role for SCTT.

Partnership Improvement Officer

The Partnership Improvement Officer post is jointly funded by SCTT and the Joint Improvement Team, and line managed within SCTT. The post develops strategic and policy links within the Scottish Government; facilitates and supports the National Telehealth & Telecare Advisory Board; manages Ministerial and Parliamentary correspondence. This post is also responsible for raising the profile of telehealth and telecare as part of relevant national programmes e.g. Reshaping Care for Older People initiative, Digital Strategy.

Project Co-ordinator

The provision of project administrative support is carried out by the post of Project Co-ordinator. In addition to project administration, this post supports risk and issue management; provides updates to the central project repository; co-ordinates meetings and project documentation; establishes and maintains the National Database of Telehealth and Telecare Services, and maintains the Lessons Learned Logs.

Team Co-ordinator

The SCTT Team Co-ordinator provides PA support to the Senior Management Team; provides administrative support and travel co-ordination for the SCTT team; and provides administrative support for national Programme Boards as appropriate.

Page 9

Page 12: SCTT Business Plan

Prov

ide

Hea

lth a

nd C

are

Serv

ices

to C

are

Hom

es a

nd

Com

mun

ity H

ospi

tals

Cont

ribut

e to

the

impl

emen

tatio

n of

Com

mitm

ent 6

of

the

Men

tal H

ealth

Str

ateg

y fo

r Sco

tland

, incl

udin

g Pr

ojec

t Gin

sber

g

Expa

nd th

e St

roke

and

Car

diac

Pla

nned

Car

e Pr

ogra

mm

e

Supp

ort t

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se o

f tel

ehea

lth a

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leca

re w

ithin

Pr

imar

y Ca

re s

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ces

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ort t

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olog

y en

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d se

rvic

e re

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gn w

ithin

th

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ansf

orm

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Out

patie

nt P

rogr

amm

e

4

SCT

T Re

spon

se to

the

Nat

iona

l Del

iver

y Pl

an

The

follo

win

g ta

ble

map

s th

e 12

key

pro

gram

mes

and

ass

ocia

ted

proj

ects

that

are

bei

ng p

rogr

esse

d by

SCT

T in

par

tner

ship

with

key

sta

keho

lder

s ag

ains

t the

spe

cific

w

orks

trea

ms

iden

tified

with

in t

he N

atio

nal D

eliv

ery

Plan

. Spe

cific

del

iver

able

s fo

r thi

s fin

anci

al y

ear a

re d

etai

led

in A

ppen

dix

1: S

CTT

Act

ion

Plan

.

SCTT

Prog

ram

mes

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heal

th &

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care

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ities

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nce

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and

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od

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tice

ACCESS TO PLANNED CARE

ND

P W

orks

trea

ms

Page 10

Page 13: SCTT Business Plan

Wor

k in

par

tner

ship

to d

eliv

er th

e N

orth

of S

cotla

nd

Paed

iatr

ic U

nsch

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ed C

are

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ice

Supp

ort t

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xpan

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of 2

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acce

ss to

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oke

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lysi

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to in

vest

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e th

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port

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ort u

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to re

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issi

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elop

and

impl

emen

t the

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ttis

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nmen

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s da

llas

prog

ram

me

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tland

– L

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g it

Up

Impl

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t the

Eur

opea

n ‘a

t sca

le’ S

mar

tcar

e Pr

ojec

t to

supp

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desi

gn o

f int

egra

ted

care

pat

hway

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Impl

emen

t Uni

ted4

Hea

lth P

rogr

amm

e to

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port

the

man

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g Te

rm H

ealth

Con

ditio

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HF,

COPD

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dia

bete

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nd H

ome

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onito

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solu

tions

ac

ross

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tland

SCTT

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ram

mes

Tele

heal

th &

Tele

care

Pro

ject

s /

Activ

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ove

an

d

Inte

grat

e H

ealth

an

d So

cial

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re X

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nce

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ove

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d Va

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omic

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row

th

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ange

le

arni

ng;

deve

lop

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embe

d go

od

prac

tice

ACCESS TO UNPLANNED CARE

ASSISTED LIVING

HOME BASED HEALTH

MONITORING

ND

P W

orks

trea

ms

Page 11

Page 14: SCTT Business Plan

Del

iver

y of

hea

lthca

re a

nd fo

rens

ic s

ervi

ces

for p

eopl

e in

Pol

ice

Cust

ody.

Del

iver

acc

ess

to s

ervi

ces

(incl

udin

g sp

ecia

list h

ealth

se

rvic

es) t

o su

ppor

t peo

ple

in S

cotla

nd’s

Pris

ons

Co-o

rdin

ate

Scot

land

’s p

artic

ipat

ion

in th

e Eu

rope

an

Inno

vatio

n Pa

rtne

rshi

p on

Act

ive

and

Hea

lthy

Agei

ng

to in

form

tran

sfor

mat

iona

l car

e se

rvic

e re

desi

gn in

Sc

otla

nd, a

nd d

evel

op o

ppor

tuni

ties

for i

ndus

try

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to th

e M

omen

tum

Pr

ojec

t (th

emat

ic n

etw

ork)

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to th

e CA

SA

Proj

ect (

them

atic

net

wor

k)

Supp

ort t

he Im

plem

enta

tion

of th

e Tr

ansn

atio

nal

Tele

med

icin

e So

lutio

ns (I

TTS)

pro

gram

me

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to th

e Ad

vanc

ed

Care

Coo

rdin

atio

n an

d Te

lehe

alth

care

(ACT

) Pro

ject

Co-o

rdin

ate

Scot

land

’s b

ids

for f

utur

e CI

P-IC

T /

FP7

calls

and

iden

tify

at le

ast 2

furt

her p

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amm

es o

f ac

tivity

SCTT

Prog

ram

mes

Tele

heal

th &

Tele

care

Pro

ject

s /

Activ

ities

Impr

ove

an

d

Inte

grat

e H

ealth

an

d So

cial

Ca

re

X

X X

X

X X X

X

Enha

nce

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lbei

ngEm

pow

erPe

ople

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ove

Sust

aina

bilit

y an

d Va

lue

Supp

ort

Econ

omic

G

row

th

Exch

ange

le

arni

ng;

deve

lop

and

embe

d go

od

prac

tice

CUSTODIAL HEALTHCARE EUROPEAN ACTIVITY

ND

P W

orks

trea

ms

Page 12

Page 15: SCTT Business Plan

Supp

ort t

he fu

rthe

r dev

elop

men

t and

exp

ansi

on o

f th

e N

atio

nal V

ideo

Con

fere

ncin

g Se

rvic

e in

con

junc

tion

with

the

Nat

iona

l Vid

eo C

onfe

renc

ing

Stee

ring

Gro

up

Bett

er s

uppo

rt in

ter-

agen

cy w

orki

ng, r

evie

w o

ptio

ns

to d

evel

op a

cro

ss s

ecto

r and

age

ncy

mod

el fo

r vid

eo

arch

itect

ure

acro

ss th

e pu

blic

sec

tor

Esta

blis

h ro

bust

and

regu

lar m

eetin

gs b

etw

een

the

tele

heal

thca

re a

nd e

Hea

lth c

omm

uniti

es to

iden

tify

and

deve

lop

oppo

rtun

ities

for e

ffect

ive

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bora

tion

Esta

blis

h a

robu

st b

asel

ine

of e

xist

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proj

ects

and

se

rvic

e pr

ovis

ion

Dev

elop

a n

atio

nal a

ppro

ach

to e

valu

atio

n in

tele

heal

th

and

tele

care

ena

bled

ser

vice

s

Link

with

aca

dem

ic le

ader

s in

tele

heal

th a

nd te

leca

re

rese

arch

and

eva

luat

ion

to d

evel

op th

e ev

iden

ce

arou

nd th

e eff

ectiv

enes

s, e

ffici

ency

and

acc

epta

bilit

y of

inte

rven

tions

in te

lehe

alth

and

tele

care

SCTT

Prog

ram

mes

Tele

heal

th &

Tele

care

Pro

ject

s /

Activ

ities

Impr

ove

an

d

Inte

grat

e H

ealth

an

d So

cial

Ca

re X

X

X

X

X X

Enha

nce

Wel

lbei

ngEm

pow

erPe

ople

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ove

Sust

aina

bilit

y an

d Va

lue

Supp

ort

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omic

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row

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ange

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arni

ng;

deve

lop

and

embe

d go

od

prac

tice

INFRASTRUCTURE EVALUATION

ND

P W

orks

trea

ms

Page 13

Page 16: SCTT Business Plan

Reco

gnis

e th

e cr

ucia

l rol

e pr

ovid

ed b

y un

paid

car

ers

and

deve

lop

solu

tions

to m

eet t

heir

need

s an

d w

ellb

eing

Iden

tify

sust

aina

ble

deliv

ery

mec

hani

sms

to e

nsur

e th

at c

arer

s ha

ve re

ady

acce

ss to

app

ropr

iate

, up-

to-

date

info

rmat

ion

abou

t tel

ehea

lthca

re s

ervi

ces

and

supp

ort

Inve

stig

ate

pote

ntia

l for

nat

iona

l rol

l out

of B

aby

Ca

m s

ervi

ces

Dev

elop

tool

s an

d m

ater

ials

whi

ch e

nabl

e pe

ople

with

di

sabi

litie

s an

d lo

ng te

rm h

ealth

and

car

e is

sues

to

com

fort

ably

and

con

fiden

tly u

se te

lehe

alth

care

to

supp

ort t

heir

lifes

tyle

s

Supp

ort t

he d

evel

opm

ent o

f a

10 y

ear r

oadm

ap fo

r D

igita

l Hea

lth a

nd C

are

Inno

vatio

n Pa

rtne

rshi

p

Enha

nce

the

wor

k on

the

Step

Cha

nge

2015

Bro

adba

nd

Infr

astr

uctu

re P

roje

ct b

y en

surin

g th

e fu

ll ben

efits

for

heal

th a

nd s

ocia

l car

e ar

e re

alis

ed

Cont

ribut

e to

the

esta

blis

hmen

t of t

he D

igita

l Hea

lth

and

Care

Inno

vatio

n Ce

ntre

in s

uppo

rt o

f tec

hnol

ogy

enab

led

inte

grat

ed c

are

SCTT

Prog

ram

mes

Tele

heal

th &

Tele

care

Pro

ject

s /

Activ

ities

Impr

ove

an

d

Inte

grat

e H

ealth

an

d So

cial

Ca

re

X X

X

X X

X

Enha

nce

Wel

lbei

ngEm

pow

erPe

ople

Impr

ove

Sust

aina

bilit

y an

d Va

lue

Supp

ort

Econ

omic

G

row

th

Exch

ange

le

arni

ng;

deve

lop

and

embe

d go

od

prac

tice

SUPPORT FOR UNPAID CARERS

SUPPORT FOR PATIENTS AND

SERVICE USERS

INNOVATION AND DEVELOPMENT

ND

P W

orks

trea

ms

Page 14

Page 17: SCTT Business Plan

Wor

k w

ith H

EIs

and

prof

essi

onal

bod

ies

to e

mbe

d te

lehe

alth

and

tele

care

com

pete

ncie

s

Wor

k w

ith H

EIs

to e

mbe

d te

lehe

alth

and

tele

care

in

to th

e co

re c

urric

ulum

and

dev

elop

acc

redi

ted

CPD

m

odul

es fo

r qua

lified

sta

ff

Wor

k w

ith k

ey s

take

hold

ers

to e

nsur

e th

at e

duca

tion

and

trai

ning

opp

ortu

nitie

s an

d ar

eas

of g

ood

prac

tice

are

acce

ssib

le fo

r our

hea

lth, c

are

and

hous

ing

wor

kfor

ce

Wor

k w

ith N

ES a

nd S

SSC

to c

onsi

der h

ow b

est t

o bu

ild

Lead

ersh

ip fo

r Inn

ovat

ion

into

thei

r act

ivity

Org

anis

e an

d de

liver

an

annu

al p

rogr

amm

e of

Lea

rnin

g N

etw

ork

activ

ities

to s

uppo

rt w

orkf

orce

dev

elop

men

t, kn

owle

dge

tran

sfer

and

sha

red

lear

ning

of g

ood

prac

tice

from

Sco

tland

, UK

and

bey

ond.

Iden

tify

and

deve

lop

a ra

nge

of w

eb-b

ased

reso

urce

s to

sup

port

aw

aren

ess

rais

ing,

goo

d pr

actic

e an

d ed

ucat

ion

activ

ities

Inve

stig

ate

the

pote

ntia

l to

man

age

a ro

lling

prog

ram

me

of c

are

prac

titio

ners

into

tem

pora

ry

seco

nded

pos

ts w

ithin

SC

TT (o

r oth

er a

ppro

pria

te

loca

tions

) whe

re th

ey c

an c

ontr

ibut

e to

the

wor

k an

d le

arn

abou

t tel

ehea

lth a

nd te

leca

re p

oten

tial.

SCTT

Prog

ram

mes

Tele

heal

th &

Tele

care

Pro

ject

s /

Activ

ities

Impr

ove

an

d

Inte

grat

e H

ealth

an

d So

cial

Ca

re

X X X X X X

Enha

nce

Wel

lbei

ngEm

pow

erPe

ople

Impr

ove

Sust

aina

bilit

y an

d Va

lue

Supp

ort

Econ

omic

G

row

th

Exch

ange

le

arni

ng;

deve

lop

and

embe

d go

od

prac

tice

WORKFORCE DEVELOPMENT

ND

P W

orks

trea

ms

Page 15

Page 18: SCTT Business Plan

Page 16

Page 19: SCTT Business Plan

Page 17

Page 20: SCTT Business Plan

5 Programme Leads/Single Points of Contact

The tables below detail the Single Points of Contact (SPOC), Programme Lead and Specialist team roles. Geographically focused SPOCs are responsible for regular meetings with their health boards and local authorities, where they will provide an update on the SCTT activity against the Priority Action Areas detailed in this plan, exchange ideas/information and discuss and agree actions/opportunities which may help address local challenges. SCTT Leads are establishing increasingly strong and supportive roles with their respective health boards, local authorities and other key stakeholders.

* Staff changes may occur over time. For the latest SPOC and Programme Lead information, visit www.sctt.scot.nhs.uk

Service Development Manager

Hazel Archer • NHS Glasgow & Clyde • Infrastructure • East Renfrewshire, Renfrewshire East and West Dunbartonshire, Glasgow City and Inverclyde Councils

• National Services Scotland (NSS)

Nessa Barry • NHS Education Scotland (NES) • Support for Patients and Service Users • Scottish Social Services Council (SSSC) • Workforce Development • EvaluationCathy Dorrian • NHS Highland, Highland and • Custodial Healthcare Argyll & Bute Councils • NHS Shetland / Shetland Council • NHS Fife / Fife Council • State Hospital

Lynn Garrett • NHS Ayrshire and Arran • Access to Planned Care North, South and East Ayrshire Councils • Support for Unpaid Carers • NHS Dumfries and Galloway / Dumfries and Galloway Council • NHS Western Isles/Western Isles Council • HIS

Donna Henderson • NHS Grampian; Aberdeen City, • European Activity Aberdeenshire and Moray Councils NHS Orkney / Orkney Council

Janette Hughes • NHS Lanarkshire; North and South • Assisted Living Lanarkshire Councils • Enterprise organisations

Christine McClusky • NHS Lothian; East,West and Midlothian • Home Based Health Monitoring Councils; Edinburgh City Council

Lucy Robinson • Project Ginsberg Lead (Temporary Post)

Sue Scotland • NHS Borders / Borders Council • Access to Unplanned Care • NHS Forth Valley/ Falkirk, Stirling & Clackmannanshire Councils • NHS Tayside ; Perth and Kinross, Angus and Dundee Councils • Scottish Ambulance Service

Point of Contact for: Programme Lead

Page 18

Page 21: SCTT Business Plan

Head of Service / Clinical Lead

Moira MacKenzie • Scottish Government – JIT • Assisted Living Head of Service • COSLA • Home Based Health Monitoring • ADSW • Evaluation Framework • ALACHO

Justine Westwood • Scottish Government - eHealth • Innovation & Development Head of Service • Regional Planning • Directors of Planning / National Planning Forum

• European Commission • European Activity • European partners, collaborating organisations/regions and stakeholders

Stella Clark • SG Mental Health Division • Planned Care – Mental Health Clinical Lead • Custodial Services • Supporting Patients and Service Users James Ferguson • Secondary Care • Unplanned Care (except Cardiac Clinical Lead and Stroke)

Anne Reoch • Primary Care • Planned Care (except for Mental Health) Clinical Lead • Golden Jubilee National Hospital • Unplanned Care – Cardiac and Stroke • Dermatology

Point of Contact for: Specialisms

Page 19

Janne Rasmussen European Engagement Manager

Page 22: SCTT Business Plan

5.1 Monitoring & Reporting

We will use robust governance methods to manage our activity and provide transparent reporting to our stakeholder communities.

To monitor and evaluate the progress against the annual action plan associated with the business plan, the SCTT has established a number of milestones for each key activity. Progress against each programme will be monitored through the NHS 24 Project Governance Framework.

Activities which directly contribute to the national Telehealth & Telecare Delivery Plan will be reported on a quarterly basis to the National Telehealth and Telecare Advisory Board. NTTAB are responsible for providing an annual update to the Scottish Government on Delivery Plan progress.

5.2 Summary of Key Deliverables from 2012/13

• Supported the publication of the Scottish Government’s ‘A National Telehealth & Telecare Delivery Plan for Scotland to 2015’ in partnership with COSLA and NHS Scotland.

• In December 2012, secured €1.6m for Scotland’s participation in the United4Health Programme (deployment of telehealth services for people with Long Term Conditions).

• Successful completion of the Technology Strategy Board’s dallas competition in April 2012, with £10.35m secured for the implementation of the Living it Up programme.

• Raised Scotland’s profile in Europe by leading the EIP’s B3 Action Group on integrated care and facilitating Scottish representation on all 6 Action Groups.

• Shared good practice and learning on telehealthcare in Scotland (over 400 conference and learning network participants, over 520 webcast views, delivered content direct to 150 participants in nursing and allied health professionals training programmes, joint improvement programme with JIT including events and web-ex’s).

• Provided project and relationship management support to an innovative collaboration between Samsung, NHS Borders and the Scottish Ambulance Service to provide early identification of specific heart conditions prior to hospital admission.

• In partnership with NHS Lothian, 02 and NHS 24 service delivery, implemented a contact centre based home health monitoring support service for patients with COPD and heart failure - the service now supports around 50 patients per month.

• Published the ‘Alarm Monitoring and Response Services in Scotland’ Report with the Joint Improvement Team in October 2012, which established a profile of telecare response services across Scotland, and identified a number of key recommendations for action.

• Facilitated a telehealth enabled rehabilitation service in the Western Isles Stroke Unit, which has resulted in a >30% reduction in the average length of hospital stay since its introduction in 2011.

• Worked with NSS and the National VC Project Board to secure eHealth funding of £420k for the establishment of a National Video Conferencing Service starting in Spring 2013.

• Facilitated the expansion of neurology clinics in NHS Dumfries & Galloway by using desktop video conferencing to undertake reviews - four clinics have been held since September 2012 with 24 patients seen to end March 2013. This provides a local service closer to where patients live, reducing travel for patients and consultants.

Page 20

Page 23: SCTT Business Plan

Prov

ide

Hea

lth a

nd C

are

Serv

ices

to c

are

Roll o

ut n

urse

led

liaso

n de

men

tia s

ervi

ce to

2 fu

rthe

r M

ay 2

013

Cath

y D

orria

n

hom

es a

nd c

omm

unity

hos

pita

ls

care

hom

es w

ithin

Hig

hlan

d

Cont

ribut

e to

the

impl

emen

tatio

n of

Pr

ojec

t Gin

sber

g Co

mm

itmen

t 6 o

f the

Men

tal H

ealth

D

eliv

er b

usin

ess

case

iden

tifyi

ng re

quire

men

ts a

nd fu

ture

M

ay 2

013

Lucy

Rob

inso

n

Stra

tegy

for S

cotla

nd, in

clud

ing

activ

ities

to S

cott

ish

Gov

ernm

ent

Proj

ect G

insb

erg

Com

men

ce p

roto

typi

ng o

f Gin

sber

g pl

atfo

rm

Sept

201

3

Supp

ort p

roof

of c

once

pt s

tudy

with

NHS

Dum

frie

s &

Se

pt 2

013

Cath

y D

orria

n

G

allo

way

for E

atin

g D

isor

der S

ervi

ce

Expa

nd th

e St

r oke

and

Car

diac

Fa

cilit

ate

the

deve

lopm

ent o

f the

Ork

ney

seco

ndar

y ca

re

Sept

201

3 An

ne R

eoch

Pl

anne

d Ca

re P

rogr

amm

e re

habi

litat

ion

serv

ice

Expl

ore

deve

lopm

ent o

f int

erac

tive

web

bas

ed c

ardi

ac

Oct

201

3

re

habi

litat

ion

serv

ice

Wor

k in

col

labo

ratio

n w

ith th

e Sc

ottis

h Co

ngen

ital C

ardi

ac

Dec

201

3

Se

rvic

e to

impr

ove

acce

ss v

ia th

e us

e of

tele

heal

th

Supp

ort t

he u

se o

f tel

ehea

lth a

nd

Revi

ew re

sults

of t

he P

rimar

y Ca

re te

lehe

alth

& te

leca

re

May

201

3 An

ne R

eoch

te

leca

re w

ithin

Prim

ary

Care

ser

vice

s

surv

ey q

uest

ionn

aire

Supp

ort t

he d

evel

opm

ent o

f a P

rimar

y Ca

re t

eleh

ealth

&

t ele

care

act

ion

plan

A u

g 20

13

Supp

ort t

echn

olog

y en

able

d se

rvic

e Pr

ovid

e on

goin

g ad

vice

and

sup

port

on

tele

heal

thca

re to

M

ar 2

014

Anne

Reo

ch

rede

sign

with

in th

e Tr

ansf

orm

ing

the

Prog

ram

me

Team

O

utpa

tient

Pro

gram

me

6 Ap

pend

ix 1:

SCT

T Ac

tion

Plan

201

3-14

This

act

ion

plan

det

ails

the

12 k

ey p

rogr

amm

es a

nd a

ssoc

iate

d pr

ojec

ts b

eing

pro

gres

sed

by S

CTT

in th

is fi

nanc

ial y

ear.

It sh

ould

be

note

d it

does

not

incl

ude

al

l act

ivity

, and

doe

s no

t refl

ect t

he s

igni

fican

t sta

keho

lder

eng

agem

ent a

nd a

war

enes

s ra

isin

g ac

tiviti

es u

nder

take

n. It

sho

uld

also

be

note

d th

at th

ere

are

la

rge

scal

e pr

ogra

mm

es o

f act

ivity

that

may

be

refle

cted

in a

sin

gle

row

e.g

. sup

port

for E

IP B

3 Ac

tion

Gro

up, B

orde

rs/S

amsu

ng d

evel

opm

ents

, Liv

ing

it U

p,

ther

efor

e as

sum

ptio

ns s

houl

d no

t be

mad

e on

the

leve

l of a

ctiv

ities

with

in e

ach

Prog

ram

me.

Prog

ram

mes

Key

Activ

ities

ACCESS TO PLANNED CARE

Mile

ston

esTi

mes

cale

Lead

Page 21

Page 24: SCTT Business Plan

Wor

k in

par

tner

ship

to d

eliv

er th

e N

orth

of

Supp

ort t

he re

crui

tmen

t of a

Clin

ical

Lea

d Ap

ril 2

013

Lynn

Gar

rett

Sc

otla

nd P

aedi

atric

Uns

ched

uled

Car

e Se

rvice

Com

plet

e as

soci

ated

NHS

24

supp

ortin

g se

rvic

e Ju

ne 2

013

(Sue

Sco

tland

)

d

eliv

ery

pro

cess

es

Pilo

t Ser

vice

‘Go

Live

’ Ju

ly 2

013

Dra

ft e

valu

atio

n Re

port

Ja

n 20

14

Supp

ort t

he e

xpan

sion

of 2

4/7

acce

ss

Supp

ort t

he fe

asib

ility

tria

l of t

eles

trok

e in

New

Zea

land

Ju

ne 2

013

Anne

Reo

ch

to s

trok

e th

rom

boly

sis

deci

sion

sup

port

Su

ppor

t neg

otia

tions

aro

und

furt

her a

cute

tele

stro

ke lin

ks

w

ithin

Sco

tland

Wor

k in

par

tner

ship

with

SAS

to in

vest

igat

e N

HS B

orde

rs/S

amsu

ng P

roje

ct

May

201

3 Su

e Sc

otla

nd

the

use

of te

chno

logy

sol

utio

ns to

sup

port

-

Eval

uate

Sam

sung

Nea

r Pat

ient

Test

ing

Serv

ice

pa

ram

edic

s (N

HS B

orde

rs a

nd S

AS)

Iden

tify

next

step

s for

pro

of o

f con

cept

act

ivity

with

Sam

sung

M

arch

201

3

-

Scop

ing

wor

ksho

ps to

iden

tify

and

dev

elop

inno

vativ

e

id

eas

and

prot

otyp

es

Supp

ort u

se o

f tec

hnol

ogy

to re

duce

Su

ppor

t pro

of o

f con

cept

for s

atel

lite

broa

dban

d to

Firs

t

Lynn

Gar

rett

ad

mis

sion

s to

A&

E Re

spon

ders

with

in W

est A

rdna

mur

chan

- Su

ppor

t com

mun

ity e

ngag

emen

t act

ivity

aro

und

VC

April

201

3

an

d tr

aini

ng

- Ev

alua

te p

hase

One

M

ay 2

013

- G

o Li

ve

June

201

3

Supp

ort t

he fe

asib

ility

tria

l of T

elen

euro

logy

to A

rgyl

l & B

ute

June

201

3 Ca

thy

Dor

rian

SCTT

Prog

ram

mes

Key

Activ

ities

ACCESS TO UNPLANNED CARE

Mile

ston

esTi

mes

cale

Lead

Page 22

Page 25: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

ASSISTED LIVING

Mile

ston

esTi

mes

cale

Lead

Dev

elop

and

impl

emen

t the

Sco

ttis

h

Dev

elop

initi

al p

roto

type

of L

ivin

g it

Up

for w

ides

prea

d M

ay 2

013

Jane

tte

Hug

hes

Gove

rnm

ent a

nd Te

chno

logy

Stra

tegy

Boar

d’s

co

mm

unity

eng

agem

ent a

nd d

evel

opm

ent

dalla

s pr

ogra

mm

e in

Sco

tland

– L

ivin

g it

Up

Expa

nd L

ivin

g it

Up

to 6

,500

use

rs

Autu

mn

2013

Form

al la

unch

of L

ivin

g it

Up

Oct

ober

201

3

Impl

emen

t the

“Sm

artc

are”

Pro

ject

to

Esta

blis

h N

atio

nal P

rogr

amm

e St

eerin

g G

roup

Ap

ril 2

013

To b

e id

entifi

ed

supp

ort t

he re

desi

gn o

f int

egra

ted

care

path

way

s

Det

aile

d Pr

ojec

t Im

plem

enta

tion

Plan

in p

lace

Se

ptem

ber 2

013

Begi

n op

erat

ion

of re

desi

gned

ser

vice

mod

el a

nd

Feb

2014

re

crui

t ini

tial 2

60 u

sers

Wor

k in

par

tner

ship

with

JIT

to e

ngag

e D

evel

op w

orkp

lan

for t

his

activ

ity

June

201

3 A

lista

ir H

odgs

on

mor

e eff

ectiv

ely

with

hou

sing

and

ca

re h

ome

com

mun

ities

to e

xpan

d th

e us

e

Impl

emen

tatio

n of

wor

kpla

n M

ar 2

014

of te

lehe

alth

care

for t

enan

ts a

nd re

side

nts

Wor

k in

par

tner

ship

with

JIT

to s

uppo

rt th

e D

evel

op w

orkp

lan

for t

his

activ

ity

June

201

3 A

lista

ir H

odgs

on

embe

ddin

g of

tele

care

with

in s

ocia

l car

e

asse

ssm

ent,

care

pla

nnin

g an

d re

view

pr

oces

ses f

or a

ll clie

nt g

roup

s and

age

s

Real

ise

grea

ter e

ffici

enci

es in

pro

cure

men

t Su

ppor

t the

exp

ansi

on o

f the

Sco

tland

Exc

el p

rocu

rem

ent

A

lista

ir H

odgs

on

and

asse

t man

agem

ent

fram

ewor

k to

impr

ove

effici

ency

, qua

lity

and

inte

grat

ion

of

tele

heal

th a

nd te

leca

re d

ata,

equ

ipm

ent a

nd s

ervi

ces

Mee

t all p

rovi

ders

to re

view

cur

rent

per

form

ance

Ap

ril 2

013

and

deve

lopm

ents

, and

revi

ew 2

012/

13 fr

amew

ork

pe

rform

ance

D

e vel

op A

ctio

n Pl

an fo

r 201

3/14

and

cons

ult w

ith

Ma y

201

3

lo

cal a

utho

rity

com

mis

sion

ing

grou

p

Pl

anne

d re

visi

ons

of p

rocu

rem

ent f

ram

ewor

k D

ec 2

013

Page 23

Page 26: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

HOME BASED HEALTH MONITORING

Mile

ston

esTi

mes

cale

Lead

Impl

emen

t Uni

ted4

Hea

lth P

rogr

amm

e to

Es

tabl

ish

Nat

iona

l Pro

gram

me

Stee

ring

Gro

up

April

201

3 C

hris

tine

supp

ort t

he m

anag

emen

t of L

ong

Term

M

cClu

sky,

H

ealth

Con

ditio

ns (C

HF,

COPD

and

dia

bete

s),

Anne

Reo

ch

prov

ide

lead

ersh

ip o

f the

dia

bete

s

&

Jann

e

wor

kstr

eam

for a

ll par

tner

s an

d pr

ovid

e

Dev

elop

web

site

for f

ull E

urop

ean

Prog

ram

me

May

201

3 Ra

smus

sen

over

all c

o-or

dina

tion

for t

he fu

ll Eur

opea

n

prog

ram

me

Esta

blis

h lo

cal p

artn

ersh

ip a

rea

(LPA

) pro

ject

team

s an

d M

ay 2

013

re

crui

t/id

entif

y pr

ojec

t man

ager

s

Det

aile

d pr

ojec

t im

plem

enta

tion

plan

in p

lace

-

tech

nolo

gy a

nd s

ervi

ces

to d

eliv

er U

4H a

gree

d m

odel

s of

care

Se

pt 2

013

Com

men

ce o

pera

tion

of LT

C se

rvic

es a

nd re

crui

t ini

tial

30

0 us

ers

Jan

2014

Expa

nd H

ome

Mon

itorin

g so

lutio

ns

Loth

ian

Proj

ect

acro

ss S

cotla

nd

- Su

ppor

t the

exp

ansi

on o

f NHS

Lot

hian

’s h

ome

D

ec 2

013

Chr

istin

e

m

onito

ring

serv

ice

to 2

00 u

sers

McC

lusk

y

Esta

blis

h se

rvic

e m

odel

for n

atio

nal h

ome

mon

itorin

g

June

201

3

se

rvic

e to

be

prov

ided

by

NHS

24

Pilo

t ser

vice

in p

lace

to s

uppo

rt re

crui

tmen

t to

My

Care

Se

pt 2

013

el

emen

t of L

ivin

g it

Up

Del

iver

y of

hea

lthca

re a

nd fo

rens

ic

Esta

blis

h pr

oof o

f con

cept

stu

dy to

test

feas

ibilit

y of

M

ay 2

013

Cath

y D

orria

n se

rvic

es fo

r peo

ple

in P

olic

e Cu

stod

y.

deliv

erin

g se

rvic

es to

Pol

ice

Cust

ody

Suite

in F

rase

rbur

gh.

Del

iver

acc

ess

to s

ervi

ces

(incl

udin

g

spec

ialis

t hea

lth s

ervi

ces)

to s

uppo

rt

Esta

blis

h ro

ll out

pla

n in

clud

ing

peop

le in

Sco

tland

’s P

rison

-

Der

mat

olog

y se

rvic

es in

Lan

arks

hire

& L

othi

an

Sept

embe

r 201

3

- Ep

ileps

y se

rvic

es fo

r HM

P Pe

rth

and

HM

P Ca

stle

Hun

tly

Mar

ch 2

014

- M

H s

ervi

ces

to H

MP

Shot

ts

- M

H s

ervi

ces

to H

MP

Kilm

arno

ck

-Dig

ital T

V tr

ial t

o H

MP

Addi

ewel

l

CUSTODIAL HEALTHCARE

Page 24

Page 27: SCTT Business Plan

Del

iver

y of

hea

lthca

re a

nd fo

rens

ic

Esta

blis

h pr

oof o

f con

cept

stu

dy to

test

feas

ibilit

y of

M

ay 2

013

Cath

y D

orria

n se

rvic

es fo

r peo

ple

in P

olic

e Cu

stod

y.

deliv

erin

g se

rvic

es to

Pol

ice

Cust

ody

Suite

in F

rase

rbur

gh.

Del

iver

acc

ess

to s

ervi

ces

(incl

udin

g

spec

ialis

t hea

lth s

ervi

ces)

to s

uppo

rt

Esta

blis

h ro

ll out

pla

n in

clud

ing

peop

le in

Sco

tland

’s P

rison

-

Der

mat

olog

y se

rvic

es in

Lan

arks

hire

& L

othi

an

Sept

embe

r 201

3

- Ep

ileps

y se

rvic

es fo

r HM

P Pe

rth

and

HM

P Ca

stle

Hun

tly

Mar

ch 2

014

- M

H s

ervi

ces

to H

MP

Shot

ts

- M

H s

ervi

ces

to H

MP

Kilm

arno

ck

-Dig

ital T

V tr

ial t

o H

MP

Addi

ewel

l

SCTT

Prog

ram

mes

Key

Activ

ities

EUROPEAN ACTIVITY

Mile

ston

esTi

mes

cale

Lead

Co-o

rdin

ate

Scot

land

’s p

artic

ipat

ion

Su

cces

sful

app

oint

men

t of

EIP

Refe

renc

e Si

te s

tatu

s Ju

ly 2

013

Jann

e in

the

Euro

pean

Inno

vatio

n Pa

rtne

rshi

p

f or S

cotla

nd

R a

smus

sen

on A

ctiv

e an

d H

ealth

y Ag

eing

to in

form

tran

sfor

mat

iona

l car

e se

rvic

e re

desi

gn

Iden

tify

spec

ific

prog

ram

me

oppo

rtun

ities

and

eng

age

with

M

ar 2

014

in S

cotla

nd, a

nd d

evel

op o

ppor

tuni

ties

Scot

tish

stak

ehol

ders

to s

ubm

it fu

ndin

g pr

opos

als

for i

ndus

try

Prov

ide

lead

ersh

ip a

nd fa

cilit

atio

n fo

r the

B3

Actio

n G

roup

To

Mar

ch 2

014

Don

na

on In

t egr

ated

Car

e

Hen

ders

on

Man

a ge

the

impl

emen

tatio

n of

the

B3 w

orkp

lan

acro

ss

Mar

201

4

9 ac

tion

area

s

- D

e vel

op a

n in

tera

ctiv

e re

posi

tory

for a

ctio

n gr

oup

Oct

201

3

- M

ap c

urre

nt h

ealth

& c

are

inte

grat

ion

activ

ity

Dec

201

3

acr

oss

Euro

pe

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to th

e Pr

ovid

e in

put t

o go

od p

ract

ice

guid

e on

Tele

med

icin

e Ja

n 20

14

Jann

e M

omen

tum

Pro

ject

(the

mat

ic n

etw

ork)

St

rate

gy &

Man

agem

ent

Ra

smus

sen

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to th

e

Co-o

rdin

ate

Scot

land

’s in

put t

o th

e pr

ogra

mm

e o

f 5 s

tudy

Ap

r – D

ec 2

013

Don

na

CASA

Pro

ject

(the

mat

ic n

etw

ork)

vi

sits

incl

udin

g ho

stin

g th

e O

ct e

vent

Hen

ders

on

Prod

uce

prac

tical

gui

delin

es fo

r sta

ff s

econ

dmen

ts

June

201

3

Id

entif

y Eu

r ope

an b

est p

ract

ice

from

CAS

A e

xper

ienc

e D

ec 2

013

Supp

ort t

he Im

plem

entin

g

C ont

inue

to s

uppo

rt P

rogr

amm

e St

eerin

g G

roup

M

ar 2

014

C ath

y D

orria

n Tr

ansn

atio

nal T

elem

edic

ine

Solu

tions

(IT

TS) P

roje

ct

Co-o

rdin

ate

Scot

land

’s c

ontr

ibut

ion

to

Cont

ribut

e to

loca

l dat

a co

llect

ion,

and

wor

k pa

ckag

es o

n M

ar 2

014

Jann

e th

e Ad

vanc

ed C

are

Coor

dina

tion

and

patie

nt a

dher

ence

and

sta

ff e

ngag

emen

t

Rasm

usse

n

T ele

heal

thca

re P

rogr

amm

e (A

CT)

Co-o

rdin

ate

Scot

land

’s b

ids

for f

utur

e Su

cces

sful

sub

mis

sion

of

at le

ast 2

pro

posa

ls

Mar

201

4 Ja

nne

CIP-

ICT

/ FP

7 ca

lls a

nd id

entif

y at

leas

t

Ra

smus

sen

2 fu

rthe

r pro

gram

mes

of a

ctiv

ity

Page 25

Page 28: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

INFRASTRUCTURE EVALUATION

Mile

ston

esTi

mes

cale

Lead

Supp

ort t

he fu

rthe

r dev

elop

men

t and

Su

ppor

t the

dev

elop

men

t and

impl

emen

tatio

n of

the

July

201

3 H

azel

Arc

her

expa

nsio

n of

the

Nat

iona

l Vid

eo

Nat

iona

l Vid

eo C

onfe

renc

ing

Serv

ice

(sin

gle

poin

t of

Conf

eren

cing

Ser

vice

in c

onju

nctio

n c

onta

ct s

ervi

ce d

esk

and

natio

nal b

ridgi

ng s

ervi

ce.)

w

ith th

e N

atio

nal V

ideo

Con

fere

ncin

g

Stee

ring

Gro

up

Supp

ort t

he d

evel

opm

ent a

nd im

plem

enta

tion

of a

Se

pt 2

013

sust

aina

ble

busi

ness

mod

el to

pro

vide

sha

red

serv

ices

su

ch a

s te

chni

cal s

uppo

rt, m

ulti-

site

brid

ging

, and

cen

tral

in

fras

truc

ture

man

agem

ent.

Dev

elop

a s

cale

able

and

cos

t effe

ctiv

e pl

atfo

rm to

pro

vide

Se

pt 2

013

secu

re v

ideo

and

ser

vice

links

bet

wee

n he

alth

, soc

ial c

are,

th

e th

ird s

ecto

r and

ser

vice

use

rs’ h

omes

To b

ette

r sup

port

inte

r-ag

ency

wor

king

, En

gage

with

the

SWA

N (S

cott

ish

Wid

e Ar

ea N

etw

ork)

team

M

ar 2

014

Haz

el A

rche

r re

view

opt

ions

to d

evel

op a

cro

ss a

genc

y w

ith a

vie

w to

impr

ovin

g an

d de

velo

ping

sha

red

vide

o

mod

el fo

r vid

eo a

rchi

tect

ure

acro

ss th

e

serv

ices

acr

oss

the

publ

ic s

ecto

r in

Scot

land

. pu

blic

sec

tor

Esta

blis

h ro

bust

and

regu

lar m

eetin

gs

Prog

ram

me

of m

eetin

gs to

be

agre

ed a

nd im

plem

ente

d Ap

ril 2

013

Alis

tair

betw

een

the

tele

heal

thca

re a

nd e

Hea

lth

Hod

gson

co

mm

uniti

es to

iden

tify

and

deve

lop

op

port

uniti

es fo

r effe

ctiv

e co

llabo

ratio

n

Esta

blis

h a

robu

st b

asel

ine

of e

xist

ing

Test

and

pop

ulat

e fir

st p

hase

dat

abas

e Ap

ril 2

013

Nes

sa B

arry

pr

ojec

ts a

nd s

ervi

ce p

rovi

sion

L aun

ch a

nat

iona

l dat

abas

e of

tele

heal

th a

nd te

leca

re

Ma y

201

3

se

rvic

es in

Sco

tland

Publ

icis

e an

d pr

omot

e us

age

Oct

201

3

Revi

ew o

pera

tion

and

enga

gem

ent l

evel

s Ja

n 20

14

Dev

elop

a n

atio

nal a

ppro

ach

to e

valu

atio

n Co

mpl

ete

cons

ulta

tion

on p

ropo

sed

impa

ct

April

201

3 N

essa

Bar

ry

in te

lehe

alth

and

tele

care

ena

bled

ser

vice

s m

easu

rem

ent f

ram

ewor

k

Fina

lise

Impa

ct M

easu

rem

ent F

ram

ewor

k &

Tool

kit

June

201

3

Com

plet

e de

sign

& co

mm

issio

n on

-line

reso

urce

s to

supp

ort u

sers

Au

gust

201

3

Form

al la

unch

and

dis

sem

inat

ion

Sept

201

3

Link

with

aca

dem

ic le

ader

s in

tele

heal

th

Publ

icat

ion

of th

e YH

EC R

epor

t on

Cost

Effe

ctiv

enes

s of

Ap

ril 2

013

Alis

tair

and

tele

care

rese

arch

and

eva

luat

ion

to

Tele

care

for p

eopl

e w

ith D

emen

tia

H

odgs

on

deve

lop

the

evid

ence

aro

und

the

eff

ectiv

enes

s, e

ffici

ency

and

acc

epta

bilit

y Ro

und

tabl

e di

scus

sion

s on

Mea

surin

g Im

pact

/Eva

luat

ion

May

201

3 N

essa

Bar

ry

of in

terv

entio

ns in

tele

heal

th a

nd te

leca

re

Colla

bora

te to

dev

elop

tool

kit

Page 26

Page 29: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

SUPPORT FOR UNPAID CARERS

SUPPORT FOR PATIENTS AND SERVICE USERS

Mile

ston

esTi

mes

cale

Lead

Reco

gnis

e th

e cr

ucia

l role

pro

vide

d by

unp

aid

Su

ppor

t and

impl

emen

t the

ann

ual w

orkp

lan

for C

arer

s Sco

tland

, D

ec 2

013

Ly

nn

care

rs a

nd d

evel

op s

olut

ions

to m

eet t

heir

an

d th

e w

ork

of th

e Ca

rers

Bra

nch

with

in S

cott

ish

Gov

ernm

ent

G

arre

tt

ne

eds

and

wel

lbei

ng

Iden

tify

sust

aina

ble

deliv

ery

mec

hani

sms

Supp

ort a

nd im

plem

ent t

he a

nnua

l wor

kpla

n M

ar 2

014

Ly

nn

to e

nsur

e th

at c

arer

s ha

ve re

ady

acce

ss to

fo

r Car

ers

Scot

land

Gar

rett

ap

prop

riate

, up-

to-d

ate

info

rmat

ion

abou

t

te

lehe

alth

care

ser

vice

s an

d su

ppor

t Su

ppor

t the

dev

elop

men

t and

hos

ting

of a

pro

gram

me

of

May

201

3

ca

rer-

rela

ted

inte

ract

ive

lear

ning

eve

nts

via

Lear

ning

N

etw

ork

prog

ram

me

Inve

stig

ate

pote

ntia

l for

nat

iona

l rol

l out

of

Dev

elop

pilo

t in

Prin

cess

Roy

al M

ater

nity

Hos

pita

l

Sue

Scot

land

Ba

by C

am s

ervi

ces

Co

mm

ence

men

t of p

ilot

Oct

201

3

Inte

rim Ev

alua

tion

Ja

n 20

14

Deve

lop

tool

s and

mat

eria

ls w

hich

ena

ble

Deve

lop

oppo

rtun

ities

to e

nabl

e te

lehe

alth

care

serv

ices t

o be

Alis

tair

peop

le w

ith d

isabi

litie

s and

lon g

term

hea

lth

acce

ssed

via

Sel

f Dire

cted

Sup

port

Hodg

son

and

care

issu

es to

com

fort

ably

and

confi

dent

ly

u

se t e

lehe

alth

care

to su

ppor

t the

ir life

styl

es

Mee

ting

with

SG

colle

ague

s in

SDS

to id

entif

y op

port

uniti

es

June

201

3

an

d w

orkp

lan

Deve

lop

a ra

nge

of u

ser a

nd p

atie

nt

Deve

lop

Hear

t Zon

e, p

rovi

ding

nat

iona

l qua

lity

assu

red

June

201

4 An

ne

fo

cuse

d in

form

atio

n so

urce

s in

form

atio

n to

ass

ist in

self m

anag

emen

t of s

hort

and

long

Reoc

h

te

rm h

eart

dise

ase

Esta

blish

cont

ent r

eview

gro

ups f

or h

eart

dise

ase

and

stro

ke

April

201

3

ac

ross

Sco

tland

to e

nsur

e su

itabl

e/ac

cura

te

Page 27

Page 30: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

INNOVATION AND DEVELOPMENT WORKFORCE DEVELOPMENT

Mile

ston

esTi

mes

cale

Lead

Supp

ort t

he d

evel

opm

ent o

f a 10

yea

r Pr

ovid

e in

put t

o a

draf

t roa

dmap

M

ay 2

013

Moi

ra

road

map

for D

HCI

P

M

acke

nzie

Fi

nal D

HCI

P w

orkp

lan

in p

lace

Ju

ly 2

013

Enha

nce

the

wor

k on

the

Step

Cha

nge

Id

entif

y so

lutio

ns fo

r the

del

iver

y of

tele

heal

th a

nd te

leca

re

Mar

201

4 A

lista

ir 20

15 B

road

band

Infr

astr

uctu

re P

roje

ct b

y se

rvic

es to

peo

ple

who

live

in a

reas

with

limite

d or

no

mob

ile

H

odgs

on

en

surin

g th

e fu

ll ben

efits

for h

ealth

and

or

bro

adba

nd c

onne

ctiv

ity

soci

al c

are

are

real

ised

Cont

ribut

e to

the

esta

blis

hmen

t of t

he

Supp

ort t

he im

plem

enta

tion

of th

e D

igita

l Hea

lth In

stitu

te

Mar

201

4 M

oira

D

igita

l Hea

lth a

nd C

are

Inno

vatio

n

M

acke

nzie

Ce

ntre

in s

uppo

rt o

f tec

hnol

ogy

enab

led

inte

grat

ed c

are

Wor

k w

ith H

EIs a

nd p

rofe

ssio

nal b

odie

s to

Prog

ress

UK

wid

e ‘S

uppo

rtin

g Em

ploy

ers w

ith th

e W

orkf

orce

M

ar 2

014

Nes

sa B

arry

em

bed

tele

heal

th a

nd te

leca

re co

mpe

tenc

ies

Impl

icatio

ns o

f Ass

istive

Tech

nolo

gies

’ Pro

ject

and

ass

ocia

ted

im

plem

enta

tion

plan

Wor

k w

ith H

EIs t

o em

bed

tele

heal

th a

nd

Unde

rtak

e a

base

line

surv

ey o

f aca

dem

ic st

aff in

hea

lth,

May

201

3 N

essa

Bar

ry

tele

care

into

the

core

curr

iculu

m a

nd d

evel

op

allie

d he

alth

and

socia

l car

e to

iden

tify

the

barr

iers

and

exte

nt to

ac

cred

ited

CPD

mod

ules

for q

ualifi

ed st

aff

whi

ch te

lehe

alth

and

tele

care

is b

eing

em

bedd

ed in

to

unde

rgra

duat

e cu

rricu

lum

Diss

emin

ate

findi

ngs a

nd d

evel

op a

ppro

pria

te n

ext s

teps

Ju

ne 2

013

Wor

k w

ith ke

y st

akeh

olde

rs to

ens

ure

that

He

lp p

rom

ote

new

ly d

evel

oped

acc

redi

ted

and

non-

accr

edite

d M

ar 2

014

Nes

sa B

arry

ed

ucat

ion

and

train

ing

oppo

rtun

ities

and

tra

inin

g an

d co

urse

s e.g

. laun

ch o

f Gla

sgow

Cal

edon

ian

area

s of g

ood

prac

tice

are

acce

ssib

le fo

r our

Te

lehe

alth

care

MSc

he

alth

, car

e an

d ho

usin

g w

orkf

orce

Supp

ort t

he d

evel

opm

ent o

f TSA

goo

d pr

actic

e pr

otoc

ols

A

lista

ir

betw

een

tele

care

serv

ices a

nd n

atio

nal e

mer

genc

y se

rvice

s

Hod

gson

•Telecare/AmbulanceServiceGuidelinestobelaunchedat

May2013

Le

arni

ng N

etw

ork

Even

t

•Supportwidedissem

ination

June2013

•Initiatesim

ilaractivitywithFireService

May2013

Page 28

Page 31: SCTT Business Plan

SCTT

Prog

ram

mes

Key

Activ

ities

WORKFORCE DEVELOPMENT (cont)

Mile

ston

esTi

mes

cale

Lead

In p

artn

ersh

ip w

ith JI

T, su

ppor

t the

Nat

iona

l Dem

entia

Ju

ne 2

013

Alis

tair

D

emon

stra

tors

to d

evel

op g

ood

prac

tice

guid

elin

es fo

r

Hod

gson

Te

leca

re &

Dem

entia

Dev

elop

gui

delin

es a

nd s

tand

ards

for t

elec

are

asse

t M

ar 2

014

Alis

tair

man

agem

ent –

incl

udin

g st

orag

e, m

aint

enan

ce/r

epai

r,

H

odgs

on

batt

ery

repl

acem

ent

Wor

k w

ith N

ES a

nd S

SSC

to co

nsid

er h

ow

Deve

lop

join

t fra

mew

ork

with

NES

and

SSS

C to

supp

ort

May

201

3 N

essa

Bar

ry

best

to b

uild

Lead

ersh

ip fo

r Inn

ovat

ion

into

Te

chno

logy

Ena

bled

Lear

ning

and

Dev

elop

men

t th

eir a

ctiv

ity

Unde

rtak

e co

nsul

tatio

n an

d di

ssem

inat

ion

of d

raft

app

roac

h Au

gust

201

3

Publ

ish fi

nal v

ersio

n of

Co-

ordi

nate

d Ac

tion

Plan

Se

pt 2

013

Org

anise

and

del

iver a

n an

nual

pro

gram

me

of

Impl

emen

t 20

13 W

ebca

st P

rogr

amm

e (1

4 ev

ents

/mon

itor

Nov

201

3 N

essa

Bar

ry

Lear

ning

Net

wor

k ac

tiviti

es to

supp

ort

no.

of ‘h

its’),

and

eval

uate

pre

viou

s yea

rs a

ctiv

ity

&

Don

na

wor

kfor

ce d

evel

opm

ent,

know

ledg

e tra

nsfe

r

He

nder

son

and

shar

ed le

arni

ng o

f goo

d pr

actic

e fro

m

Co-o

rdin

ate

and

host

May

Tele

heal

th &

Tele

care

Lear

ning

M

ay 2

013

Scot

land

, UK

and

beyo

nd.

Netw

ork

Even

t (an

ticip

ated

200

peo

ple)

Co-o

rdin

ate

Euro

pean

Tele

med

icine

Con

fere

nce

O

ct 2

013

(ant

icipa

ted

350

peop

le)

Iden

tify

and

deve

lop

a ra

nge

of w

eb-b

ased

Co

ntin

ue to

dev

elop

and

expa

nd th

e te

lehe

alth

care

por

tal

Mar

201

4 N

essa

Bar

ry

reso

urce

s to

supp

ort a

war

enes

s rai

sing,

goo

d

prac

tice

and

educ

atio

n ac

tiviti

es

- De

velo

p le

arni

ng p

athw

ays

- Ho

st o

n-lin

e el

emen

ts o

f Lea

rnin

g Ne

twor

k ev

ents

Inve

stig

ate

the

pote

ntia

l to m

anag

e a

rollin

g

Supp

ort t

he st

rate

gic T

eleh

ealth

pro

gram

me

for n

urse

Ap

ril 2

013

Nes

sa B

arry

pr

ogra

mm

e of

care

pra

ctiti

oner

s int

o

dire

ctor

s & A

HP le

ads

tem

pora

ry se

cond

ed p

osts

with

in S

CTT

(or o

ther

app

ropr

iate

loca

tions

) whe

re th

ey

Impl

emen

t res

ultin

g ac

tions

M

ay 2

013

can

cont

ribut

e to

the

wor

k an

d le

arn

abou

t te

lehe

alth

and

tele

care

pot

entia

l. Re

view

, mee

t with

HR

to sc

ope

out o

ppor

tuni

ties

Mar

201

4

Page 29

Page 32: SCTT Business Plan