sctt business plan
DESCRIPTION
NHS 24 SCTT Business plan 2012-2015TRANSCRIPT
Supporting Improvement, Integration and Innovation
Business Plan 2012 - 2015
Page 1
Contents Introduction P2
The role of the Scottish Centre for Telehealth and Telecare P4
Resources P8
SCTT Response to National Delivery Plan P10
Programme Leads/Single Points of Contact P18
Appendix 1 - SCTT Action Plan 2013/14 P21
Supporting Improvement, Integration and Innovation
Introduction1.1 Purpose
The Scottish Centre for Telehealth and Telecare (SCTT) sits within the governance, management and reporting structure of NHS 24. This business plan details key activities and deliverables for the Scottish Centre for Telehealth and Telecare from 2012-15. It also provides our response to the Scottish Government’s National Delivery Plan for Telehealth and Telecare, as endorsed by NHS Scotland and COSLA.
The business plan covers a three year timescale, and will be reviewed and updated on an annual basis to provide a rolling 3 year programme of activity.
1.2 Background
Formally established as an integrated function within NHS 24 from April 2011, SCTT acts as an advisor, facilitator and promoter of Telehealth and Telecare in Scotland.
SCTT operates on a high strategic level, providing support to the National Telehealth and Telecare Advisory Board (NTTAB) which is chaired by the Director of the Joint Improvement Team on behalf of the Scottish Government. NTTAB has representation from a broad range of key stakeholders and national champions of this agenda. SCTT also facilitates and supports the Digital Health and Care Innovation Partnership (DHCIP) which reports directly to the Life Sciences Advisory Board (jointly chaired by the Cabinet Secretary for Health & Wellbeing) and the Innovation Partnership Board. In addition, SCTT provides representation on a number of high level programme boards and interest groups to champion the Telehealth & Telecare agenda.
SCTT also supports operational development, working in partnership with local, national and international stakeholders. There is an array of programmes and projects, trials and pilots now in place in Scotland – some of which have moved into mainstream service provision. Significant progress has been made against the priorities identified within the Telecare Action Plan (2010-12) and the SCT Strategic Framework (2010-12), as noted in the National Delivery Plan.
The SCTT team captures lessons learned and promotes knowledge transfer to support a technology enabled and integrated approach to the delivery of high quality health and care services in Scotland.
Page 2
1.3 Key Principles SCTT will support our key stakeholders to adopt and expand the use of Telehealth & Telecare to:
• improve access to person centred care;
• enable people to stay at home or in the community for as long as is appropriate and avoid the need for unplanned care where possible;
• enable people to better manage their own health and wellbeing, and improve their quality of life;
• improve access to specialist care services (where possible allowing consultation at home /from local heathcare facility/ hospital to hospital or hospital / healthcare facility to specialist’s home /office/to care home); supporting opportunities for regional or national services where relevant;
• safely and appropriately enable people to return to their homes or community as early as possible, after admission to hospital or care home;
• streamline care pathways to enable sustainable health and care services;
• effectively plan and manage appropriate transition from pilot projects to at-scale mainstream services; and
• support economic growth.
Page 3
2 The role of the Scottish Centre for Telehealth and Telecare
In order to support stakeholders to achieve their priorities and meet the objectives and activities of the National Delivery Plan, the SCTT has identified the following 6 key roles.
2.1 Provide consultation and facilitation services
We will… • identify a single point of contact within SCTT to support and communicate effectively with our stakeholders and provide contributions to specialist/national groups as appropriate; • draw on subject matter expertise to work with partners, by blending skills from the SCTT team with local, national and international expertise in a complementary and supportive way; • help our stakeholders to identify and secure funding opportunities and, if requested, assist in the development of business cases; • act as a conduit between Health Boards, Local Authorities, other Public Sector, Industry and/or other organisations to facilitate developments and support local strategies; • encourage and support the use and development of digital information, by leveraging the knowledge developing within Scotland relating to using multiple delivery channels; • influence and inform national policy and strategic priorities by working in partnership with the Scottish Government, COSLA, and other key stakeholders.
Page 4
SPoC
Workstreams
Scottish Centre for Telehealth and Telecare
Action Plan 2012-2015
Scottish Centre for Telehealth and
Telecare
Roles and Responsibilities
Scottish Flag
Cloud Icon
Twitter/Facebook
Scotland’s Delivery Plan
SCTT Business Plan
Single Point of Contact
SCTT Database and Website
Consult and Facilitate
Share Learning & Good Practice
Research & Innovation
Service Development
& Redesign
Technology Solutions
Programmes & Projects
International Engagement
2.2 Share information and good practice, outcomes and evaluation We will… • identify new and share existing evaluations and evaluation techniques to measure the impact of telehealth and telecare; • develop and maintain a national database of telehealth and telecare services in Scotland which will act as a supportive sign posting tool for those setting up new services; • continue to promote good practice and facilitate shared learning across Scotland via the Telehealth and Telecare Learning Network; • capture and share ‘lessons learned’ to accompany the outcomes and evaluations from any projects and services that we are involved in; • develop and share cost and volume models which can help to address the invest-to-save requirements to scale up telehealth and telecare; • link with other ongoing outcomes activities, contributing where appropriate; • do this in partnership with our stakeholders, using our national role to disseminate information to all interested parties.
2.3 Carry out research and promote innovation We will… • continually “horizon scan” for emerging technologies and identify where they may be appropriate for Scotland to consider adoption in partnership with relevant key stakeholders;
• carry out, publish and disseminate research, helping to identify the “next best thing”.
2.4 Provide technical expertise We will… • where requested, provide technical advice to our stakeholders, when they would like some support navigating the options of telehealth and telecare solutions, integrating with local technical requirements and working with the National Video Conferencing Infrastructure; • review the availability of solutions in Scotland and beyond, so that we are informed about possibilities and integration; • work in partnership to develop and expand the National Video Conferencing service within both NHS Scotland and the wider public sector; • identify technologies which can receive requests for information from service users and provide sign posting to reliable sources; • work with partners to develop a range of web based training tools for professionals, service users and their carers to support adoption of new technology solutions.
2.5 Support the development of new services and service redesign programmes We will… • identify solutions to benefit the wider Scottish health, care and wellbeing agendas; • help identify funding opportunities; • provide, where appropriate, Project and Programme Management facilitation and support; • provide, where required, clinical advice on the best ways to safely adapt clinical services to incorporate telehealth and telecare; • where appropriate, help manage specific local projects and programmes to support our stakeholders as they implement telehealth and telecare services; • if opportunities arise for NHS 24 to deliver national services centrally, design manage and deliver those services for the benefits of the wider community, drawing out opportunities for economies of scale.
2.6 International engagement We will….
• continue to act as Scotland’s Ambassador for Telehealth and Telecare in Europe, establishing positive relationships;
• continue to identify relevant opportunities for Scotland;
• continue to represent Scotland on relevant European Networks, capturing and sharing good practice locally, nationally and internationally as appropriate;
• co-ordinate Scotland’s participation in the European Innovation Partnership on Active and Healthy Ageing.
Page 5
Page 6
Page 7
3 Resources
Ringfenced funding of approximately £1m per annum is provided by the Scottish Government to NHS 24 as part of its general allocation to support the Scottish Centre for Telehealth & Telecare. This funding is used predominantly for our staffing resource.
3.1 SCTT Team
The SCTT team has a number of different roles, all of which support delivery of the SCTT Business Plan and our contribution to the National Delivery Plan.
Director
The Director of the SCTT provides strategic leadership and overall accountability for the team. Key responsibilities include strategic relationship building at a senior level across Scottish Government, Health Boards, COSLA, Local Authorities, ADSW and other key stakeholders; identifying strategic synergies; identifying and scoping future activities and opportunities; establishing and managing international relationships at a senior European Commission and Partner level; and informing national and international policy.
Heads of Service
There are two Heads of Service posts in SCTT which support and deputise for the Director. These posts provide programme and project coverage of:
a) Hospital, Institutional and Emergency Based Health & Care and Primary Care
b) Community based care including Primary Care, Social Care, Housing.
The Heads of Service support strategic development; line manage team members; hold strategic Single Point of Contact roles; develop and prioritise funding bids; identify potential NHS 24 Service Delivery options; work in collaboration with the European Engagement Manager to develop European Opportunities and are responsible for the prioritisation and delivery of the SCTT Business Plan.
European Engagement Manager
In recognition of the expanding role of the SCTT within Europe, a European Engagement team is being established.
Led by the European Engagement Manager, this team will predominantly carry out the activities identified in section 2.6 of this Business Plan.
Page 8
Clin
ical
Lea
ds
Com
mun
icat
ions
SCTT Director
Head of Service
Team Co-ordinator
Head of Service
Project Co-ordinators
x 2
European Engagement
Manager
Partnership Improvement
Officer
Project Co-ordinator
SDM SDM
(Technical)SDM SDMSDM SDMSDM SDM
Technical Support
Team
Clinical Leads
The Clinical Leads are aligned to and support the activities of SCTT. Although not part of the formal line management structure, they are drawn from elsewhere within NHS 24 or from partner Health Boards.
Clinical Leads inform the strategic activities of the team; champion the development of telehealth and telecare in Scotland; represent SCTT nationally and internationally; create strategic networking opportunities and develop positive relationships with key stakeholders; identify where SCTT and telehealth/telecare can add value and initiate opportunities for programmes of work; carry out awareness raising activities, and provide specific advice on the role telehealth and telecare can have in supporting clinical service redesign. Clinical Leads generally have a specialist clinical area of expertise and act as a single point of contact (SPOC) for relevant strategic groups.
Service Development Managers
The role of the Service Development Manager (SDM)is to implement and deliver the Programmes and Projects detailed in the action plan; provide support to partners carrying out Service Redesign; provide Consultation and Facilitation Services to partners where required; work with partners to identify funding opportunities; share information and good practice; carry out research and innovation (including horizon scanning); provide technical expertise and advice to stakeholders; support the development of the National Videoconferencing Service; promote technology integration, standards and support workforce development. In addition, the Service Development Managers act as the single point of contact (SPOC) for local and special interest organisations.
Additional Service Development Manager posts can be recruited to provide time limited programme management support to specific activities where additional resources are secured e.g. Project Ginsberg.
Project Managers
Where required and funded, the SCTT will employ project managers to support the implementation of specific elements of the work programme. This will either be from the existing pool of project management resource within NHS 24, or on a project by project basis.
Communication Manager
To support the significant activity around Communications, a Communication Manager post is in place. This post is line managed within the NHS 24 Communications Team, where workload activity is discussed, prioritised and agreed with SCTT senior management.
Technical Support
The SCTT has a small team providing technical support to the delivery of both the programmes and the projects. These resources are aligned on a regional basis across Scotland and will work in conjunction with the National Video Conferencing Team. The team is managed by the SDM who has a specific Technical Lead role for SCTT.
Partnership Improvement Officer
The Partnership Improvement Officer post is jointly funded by SCTT and the Joint Improvement Team, and line managed within SCTT. The post develops strategic and policy links within the Scottish Government; facilitates and supports the National Telehealth & Telecare Advisory Board; manages Ministerial and Parliamentary correspondence. This post is also responsible for raising the profile of telehealth and telecare as part of relevant national programmes e.g. Reshaping Care for Older People initiative, Digital Strategy.
Project Co-ordinator
The provision of project administrative support is carried out by the post of Project Co-ordinator. In addition to project administration, this post supports risk and issue management; provides updates to the central project repository; co-ordinates meetings and project documentation; establishes and maintains the National Database of Telehealth and Telecare Services, and maintains the Lessons Learned Logs.
Team Co-ordinator
The SCTT Team Co-ordinator provides PA support to the Senior Management Team; provides administrative support and travel co-ordination for the SCTT team; and provides administrative support for national Programme Boards as appropriate.
Page 9
Prov
ide
Hea
lth a
nd C
are
Serv
ices
to C
are
Hom
es a
nd
Com
mun
ity H
ospi
tals
Cont
ribut
e to
the
impl
emen
tatio
n of
Com
mitm
ent 6
of
the
Men
tal H
ealth
Str
ateg
y fo
r Sco
tland
, incl
udin
g Pr
ojec
t Gin
sber
g
Expa
nd th
e St
roke
and
Car
diac
Pla
nned
Car
e Pr
ogra
mm
e
Supp
ort t
he u
se o
f tel
ehea
lth a
nd te
leca
re w
ithin
Pr
imar
y Ca
re s
ervi
ces
Supp
ort t
echn
olog
y en
able
d se
rvic
e re
desi
gn w
ithin
th
e Tr
ansf
orm
ing
Out
patie
nt P
rogr
amm
e
4
SCT
T Re
spon
se to
the
Nat
iona
l Del
iver
y Pl
an
The
follo
win
g ta
ble
map
s th
e 12
key
pro
gram
mes
and
ass
ocia
ted
proj
ects
that
are
bei
ng p
rogr
esse
d by
SCT
T in
par
tner
ship
with
key
sta
keho
lder
s ag
ains
t the
spe
cific
w
orks
trea
ms
iden
tified
with
in t
he N
atio
nal D
eliv
ery
Plan
. Spe
cific
del
iver
able
s fo
r thi
s fin
anci
al y
ear a
re d
etai
led
in A
ppen
dix
1: S
CTT
Act
ion
Plan
.
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re X X X X X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
ACCESS TO PLANNED CARE
ND
P W
orks
trea
ms
Page 10
Wor
k in
par
tner
ship
to d
eliv
er th
e N
orth
of S
cotla
nd
Paed
iatr
ic U
nsch
edul
ed C
are
Serv
ice
Supp
ort t
he e
xpan
sion
of 2
4/7
acce
ss to
str
oke
thro
mbo
lysi
s de
cisi
on s
uppo
rt
Wor
k in
par
tner
ship
with
SAS
to in
vest
igat
e th
e us
e of
te
chno
logy
sol
utio
ns to
sup
port
par
amed
ics
Supp
ort u
se o
f tec
hnol
ogy
to re
duce
adm
issi
ons
to
A&
E
Dev
elop
and
impl
emen
t the
Sco
ttis
h G
over
nmen
t and
Te
chno
logy
Str
ateg
y Bo
ard’
s da
llas
prog
ram
me
in
Sco
tland
– L
ivin
g it
Up
Impl
emen
t the
Eur
opea
n ‘a
t sca
le’ S
mar
tcar
e Pr
ojec
t to
supp
ort t
he re
desi
gn o
f int
egra
ted
care
pat
hway
s
Impl
emen
t Uni
ted4
Hea
lth P
rogr
amm
e to
sup
port
the
man
agem
ent o
f Lon
g Te
rm H
ealth
Con
ditio
ns (C
HF,
COPD
and
dia
bete
s)
Expa
nd H
ome
Hea
lth M
onito
ring
solu
tions
ac
ross
Sco
tland
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re X
X
XX X XX X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
ACCESS TO UNPLANNED CARE
ASSISTED LIVING
HOME BASED HEALTH
MONITORING
ND
P W
orks
trea
ms
Page 11
Del
iver
y of
hea
lthca
re a
nd fo
rens
ic s
ervi
ces
for p
eopl
e in
Pol
ice
Cust
ody.
Del
iver
acc
ess
to s
ervi
ces
(incl
udin
g sp
ecia
list h
ealth
se
rvic
es) t
o su
ppor
t peo
ple
in S
cotla
nd’s
Pris
ons
Co-o
rdin
ate
Scot
land
’s p
artic
ipat
ion
in th
e Eu
rope
an
Inno
vatio
n Pa
rtne
rshi
p on
Act
ive
and
Hea
lthy
Agei
ng
to in
form
tran
sfor
mat
iona
l car
e se
rvic
e re
desi
gn in
Sc
otla
nd, a
nd d
evel
op o
ppor
tuni
ties
for i
ndus
try
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to th
e M
omen
tum
Pr
ojec
t (th
emat
ic n
etw
ork)
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to th
e CA
SA
Proj
ect (
them
atic
net
wor
k)
Supp
ort t
he Im
plem
enta
tion
of th
e Tr
ansn
atio
nal
Tele
med
icin
e So
lutio
ns (I
TTS)
pro
gram
me
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to th
e Ad
vanc
ed
Care
Coo
rdin
atio
n an
d Te
lehe
alth
care
(ACT
) Pro
ject
Co-o
rdin
ate
Scot
land
’s b
ids
for f
utur
e CI
P-IC
T /
FP7
calls
and
iden
tify
at le
ast 2
furt
her p
rogr
amm
es o
f ac
tivity
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re
X
X X
X
X X X
X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
CUSTODIAL HEALTHCARE EUROPEAN ACTIVITY
ND
P W
orks
trea
ms
Page 12
Supp
ort t
he fu
rthe
r dev
elop
men
t and
exp
ansi
on o
f th
e N
atio
nal V
ideo
Con
fere
ncin
g Se
rvic
e in
con
junc
tion
with
the
Nat
iona
l Vid
eo C
onfe
renc
ing
Stee
ring
Gro
up
Bett
er s
uppo
rt in
ter-
agen
cy w
orki
ng, r
evie
w o
ptio
ns
to d
evel
op a
cro
ss s
ecto
r and
age
ncy
mod
el fo
r vid
eo
arch
itect
ure
acro
ss th
e pu
blic
sec
tor
Esta
blis
h ro
bust
and
regu
lar m
eetin
gs b
etw
een
the
tele
heal
thca
re a
nd e
Hea
lth c
omm
uniti
es to
iden
tify
and
deve
lop
oppo
rtun
ities
for e
ffect
ive
colla
bora
tion
Esta
blis
h a
robu
st b
asel
ine
of e
xist
ing
proj
ects
and
se
rvic
e pr
ovis
ion
Dev
elop
a n
atio
nal a
ppro
ach
to e
valu
atio
n in
tele
heal
th
and
tele
care
ena
bled
ser
vice
s
Link
with
aca
dem
ic le
ader
s in
tele
heal
th a
nd te
leca
re
rese
arch
and
eva
luat
ion
to d
evel
op th
e ev
iden
ce
arou
nd th
e eff
ectiv
enes
s, e
ffici
ency
and
acc
epta
bilit
y of
inte
rven
tions
in te
lehe
alth
and
tele
care
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re X
X
X
X
X X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
INFRASTRUCTURE EVALUATION
ND
P W
orks
trea
ms
Page 13
Reco
gnis
e th
e cr
ucia
l rol
e pr
ovid
ed b
y un
paid
car
ers
and
deve
lop
solu
tions
to m
eet t
heir
need
s an
d w
ellb
eing
Iden
tify
sust
aina
ble
deliv
ery
mec
hani
sms
to e
nsur
e th
at c
arer
s ha
ve re
ady
acce
ss to
app
ropr
iate
, up-
to-
date
info
rmat
ion
abou
t tel
ehea
lthca
re s
ervi
ces
and
supp
ort
Inve
stig
ate
pote
ntia
l for
nat
iona
l rol
l out
of B
aby
Ca
m s
ervi
ces
Dev
elop
tool
s an
d m
ater
ials
whi
ch e
nabl
e pe
ople
with
di
sabi
litie
s an
d lo
ng te
rm h
ealth
and
car
e is
sues
to
com
fort
ably
and
con
fiden
tly u
se te
lehe
alth
care
to
supp
ort t
heir
lifes
tyle
s
Supp
ort t
he d
evel
opm
ent o
f a
10 y
ear r
oadm
ap fo
r D
igita
l Hea
lth a
nd C
are
Inno
vatio
n Pa
rtne
rshi
p
Enha
nce
the
wor
k on
the
Step
Cha
nge
2015
Bro
adba
nd
Infr
astr
uctu
re P
roje
ct b
y en
surin
g th
e fu
ll ben
efits
for
heal
th a
nd s
ocia
l car
e ar
e re
alis
ed
Cont
ribut
e to
the
esta
blis
hmen
t of t
he D
igita
l Hea
lth
and
Care
Inno
vatio
n Ce
ntre
in s
uppo
rt o
f tec
hnol
ogy
enab
led
inte
grat
ed c
are
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re
X X
X
X X
X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
SUPPORT FOR UNPAID CARERS
SUPPORT FOR PATIENTS AND
SERVICE USERS
INNOVATION AND DEVELOPMENT
ND
P W
orks
trea
ms
Page 14
Wor
k w
ith H
EIs
and
prof
essi
onal
bod
ies
to e
mbe
d te
lehe
alth
and
tele
care
com
pete
ncie
s
Wor
k w
ith H
EIs
to e
mbe
d te
lehe
alth
and
tele
care
in
to th
e co
re c
urric
ulum
and
dev
elop
acc
redi
ted
CPD
m
odul
es fo
r qua
lified
sta
ff
Wor
k w
ith k
ey s
take
hold
ers
to e
nsur
e th
at e
duca
tion
and
trai
ning
opp
ortu
nitie
s an
d ar
eas
of g
ood
prac
tice
are
acce
ssib
le fo
r our
hea
lth, c
are
and
hous
ing
wor
kfor
ce
Wor
k w
ith N
ES a
nd S
SSC
to c
onsi
der h
ow b
est t
o bu
ild
Lead
ersh
ip fo
r Inn
ovat
ion
into
thei
r act
ivity
Org
anis
e an
d de
liver
an
annu
al p
rogr
amm
e of
Lea
rnin
g N
etw
ork
activ
ities
to s
uppo
rt w
orkf
orce
dev
elop
men
t, kn
owle
dge
tran
sfer
and
sha
red
lear
ning
of g
ood
prac
tice
from
Sco
tland
, UK
and
bey
ond.
Iden
tify
and
deve
lop
a ra
nge
of w
eb-b
ased
reso
urce
s to
sup
port
aw
aren
ess
rais
ing,
goo
d pr
actic
e an
d ed
ucat
ion
activ
ities
Inve
stig
ate
the
pote
ntia
l to
man
age
a ro
lling
prog
ram
me
of c
are
prac
titio
ners
into
tem
pora
ry
seco
nded
pos
ts w
ithin
SC
TT (o
r oth
er a
ppro
pria
te
loca
tions
) whe
re th
ey c
an c
ontr
ibut
e to
the
wor
k an
d le
arn
abou
t tel
ehea
lth a
nd te
leca
re p
oten
tial.
SCTT
Prog
ram
mes
Tele
heal
th &
Tele
care
Pro
ject
s /
Activ
ities
Impr
ove
an
d
Inte
grat
e H
ealth
an
d So
cial
Ca
re
X X X X X X
Enha
nce
Wel
lbei
ngEm
pow
erPe
ople
Impr
ove
Sust
aina
bilit
y an
d Va
lue
Supp
ort
Econ
omic
G
row
th
Exch
ange
le
arni
ng;
deve
lop
and
embe
d go
od
prac
tice
WORKFORCE DEVELOPMENT
ND
P W
orks
trea
ms
Page 15
Page 16
Page 17
5 Programme Leads/Single Points of Contact
The tables below detail the Single Points of Contact (SPOC), Programme Lead and Specialist team roles. Geographically focused SPOCs are responsible for regular meetings with their health boards and local authorities, where they will provide an update on the SCTT activity against the Priority Action Areas detailed in this plan, exchange ideas/information and discuss and agree actions/opportunities which may help address local challenges. SCTT Leads are establishing increasingly strong and supportive roles with their respective health boards, local authorities and other key stakeholders.
* Staff changes may occur over time. For the latest SPOC and Programme Lead information, visit www.sctt.scot.nhs.uk
Service Development Manager
Hazel Archer • NHS Glasgow & Clyde • Infrastructure • East Renfrewshire, Renfrewshire East and West Dunbartonshire, Glasgow City and Inverclyde Councils
• National Services Scotland (NSS)
Nessa Barry • NHS Education Scotland (NES) • Support for Patients and Service Users • Scottish Social Services Council (SSSC) • Workforce Development • EvaluationCathy Dorrian • NHS Highland, Highland and • Custodial Healthcare Argyll & Bute Councils • NHS Shetland / Shetland Council • NHS Fife / Fife Council • State Hospital
Lynn Garrett • NHS Ayrshire and Arran • Access to Planned Care North, South and East Ayrshire Councils • Support for Unpaid Carers • NHS Dumfries and Galloway / Dumfries and Galloway Council • NHS Western Isles/Western Isles Council • HIS
Donna Henderson • NHS Grampian; Aberdeen City, • European Activity Aberdeenshire and Moray Councils NHS Orkney / Orkney Council
Janette Hughes • NHS Lanarkshire; North and South • Assisted Living Lanarkshire Councils • Enterprise organisations
Christine McClusky • NHS Lothian; East,West and Midlothian • Home Based Health Monitoring Councils; Edinburgh City Council
Lucy Robinson • Project Ginsberg Lead (Temporary Post)
Sue Scotland • NHS Borders / Borders Council • Access to Unplanned Care • NHS Forth Valley/ Falkirk, Stirling & Clackmannanshire Councils • NHS Tayside ; Perth and Kinross, Angus and Dundee Councils • Scottish Ambulance Service
Point of Contact for: Programme Lead
Page 18
Head of Service / Clinical Lead
Moira MacKenzie • Scottish Government – JIT • Assisted Living Head of Service • COSLA • Home Based Health Monitoring • ADSW • Evaluation Framework • ALACHO
Justine Westwood • Scottish Government - eHealth • Innovation & Development Head of Service • Regional Planning • Directors of Planning / National Planning Forum
• European Commission • European Activity • European partners, collaborating organisations/regions and stakeholders
Stella Clark • SG Mental Health Division • Planned Care – Mental Health Clinical Lead • Custodial Services • Supporting Patients and Service Users James Ferguson • Secondary Care • Unplanned Care (except Cardiac Clinical Lead and Stroke)
Anne Reoch • Primary Care • Planned Care (except for Mental Health) Clinical Lead • Golden Jubilee National Hospital • Unplanned Care – Cardiac and Stroke • Dermatology
Point of Contact for: Specialisms
Page 19
Janne Rasmussen European Engagement Manager
5.1 Monitoring & Reporting
We will use robust governance methods to manage our activity and provide transparent reporting to our stakeholder communities.
To monitor and evaluate the progress against the annual action plan associated with the business plan, the SCTT has established a number of milestones for each key activity. Progress against each programme will be monitored through the NHS 24 Project Governance Framework.
Activities which directly contribute to the national Telehealth & Telecare Delivery Plan will be reported on a quarterly basis to the National Telehealth and Telecare Advisory Board. NTTAB are responsible for providing an annual update to the Scottish Government on Delivery Plan progress.
5.2 Summary of Key Deliverables from 2012/13
• Supported the publication of the Scottish Government’s ‘A National Telehealth & Telecare Delivery Plan for Scotland to 2015’ in partnership with COSLA and NHS Scotland.
• In December 2012, secured €1.6m for Scotland’s participation in the United4Health Programme (deployment of telehealth services for people with Long Term Conditions).
• Successful completion of the Technology Strategy Board’s dallas competition in April 2012, with £10.35m secured for the implementation of the Living it Up programme.
• Raised Scotland’s profile in Europe by leading the EIP’s B3 Action Group on integrated care and facilitating Scottish representation on all 6 Action Groups.
• Shared good practice and learning on telehealthcare in Scotland (over 400 conference and learning network participants, over 520 webcast views, delivered content direct to 150 participants in nursing and allied health professionals training programmes, joint improvement programme with JIT including events and web-ex’s).
• Provided project and relationship management support to an innovative collaboration between Samsung, NHS Borders and the Scottish Ambulance Service to provide early identification of specific heart conditions prior to hospital admission.
• In partnership with NHS Lothian, 02 and NHS 24 service delivery, implemented a contact centre based home health monitoring support service for patients with COPD and heart failure - the service now supports around 50 patients per month.
• Published the ‘Alarm Monitoring and Response Services in Scotland’ Report with the Joint Improvement Team in October 2012, which established a profile of telecare response services across Scotland, and identified a number of key recommendations for action.
• Facilitated a telehealth enabled rehabilitation service in the Western Isles Stroke Unit, which has resulted in a >30% reduction in the average length of hospital stay since its introduction in 2011.
• Worked with NSS and the National VC Project Board to secure eHealth funding of £420k for the establishment of a National Video Conferencing Service starting in Spring 2013.
• Facilitated the expansion of neurology clinics in NHS Dumfries & Galloway by using desktop video conferencing to undertake reviews - four clinics have been held since September 2012 with 24 patients seen to end March 2013. This provides a local service closer to where patients live, reducing travel for patients and consultants.
Page 20
Prov
ide
Hea
lth a
nd C
are
Serv
ices
to c
are
Roll o
ut n
urse
led
liaso
n de
men
tia s
ervi
ce to
2 fu
rthe
r M
ay 2
013
Cath
y D
orria
n
hom
es a
nd c
omm
unity
hos
pita
ls
care
hom
es w
ithin
Hig
hlan
d
Cont
ribut
e to
the
impl
emen
tatio
n of
Pr
ojec
t Gin
sber
g Co
mm
itmen
t 6 o
f the
Men
tal H
ealth
D
eliv
er b
usin
ess
case
iden
tifyi
ng re
quire
men
ts a
nd fu
ture
M
ay 2
013
Lucy
Rob
inso
n
Stra
tegy
for S
cotla
nd, in
clud
ing
activ
ities
to S
cott
ish
Gov
ernm
ent
Proj
ect G
insb
erg
Com
men
ce p
roto
typi
ng o
f Gin
sber
g pl
atfo
rm
Sept
201
3
Supp
ort p
roof
of c
once
pt s
tudy
with
NHS
Dum
frie
s &
Se
pt 2
013
Cath
y D
orria
n
G
allo
way
for E
atin
g D
isor
der S
ervi
ce
Expa
nd th
e St
r oke
and
Car
diac
Fa
cilit
ate
the
deve
lopm
ent o
f the
Ork
ney
seco
ndar
y ca
re
Sept
201
3 An
ne R
eoch
Pl
anne
d Ca
re P
rogr
amm
e re
habi
litat
ion
serv
ice
Expl
ore
deve
lopm
ent o
f int
erac
tive
web
bas
ed c
ardi
ac
Oct
201
3
re
habi
litat
ion
serv
ice
Wor
k in
col
labo
ratio
n w
ith th
e Sc
ottis
h Co
ngen
ital C
ardi
ac
Dec
201
3
Se
rvic
e to
impr
ove
acce
ss v
ia th
e us
e of
tele
heal
th
Supp
ort t
he u
se o
f tel
ehea
lth a
nd
Revi
ew re
sults
of t
he P
rimar
y Ca
re te
lehe
alth
& te
leca
re
May
201
3 An
ne R
eoch
te
leca
re w
ithin
Prim
ary
Care
ser
vice
s
surv
ey q
uest
ionn
aire
Supp
ort t
he d
evel
opm
ent o
f a P
rimar
y Ca
re t
eleh
ealth
&
t ele
care
act
ion
plan
A u
g 20
13
Supp
ort t
echn
olog
y en
able
d se
rvic
e Pr
ovid
e on
goin
g ad
vice
and
sup
port
on
tele
heal
thca
re to
M
ar 2
014
Anne
Reo
ch
rede
sign
with
in th
e Tr
ansf
orm
ing
the
Prog
ram
me
Team
O
utpa
tient
Pro
gram
me
6 Ap
pend
ix 1:
SCT
T Ac
tion
Plan
201
3-14
This
act
ion
plan
det
ails
the
12 k
ey p
rogr
amm
es a
nd a
ssoc
iate
d pr
ojec
ts b
eing
pro
gres
sed
by S
CTT
in th
is fi
nanc
ial y
ear.
It sh
ould
be
note
d it
does
not
incl
ude
al
l act
ivity
, and
doe
s no
t refl
ect t
he s
igni
fican
t sta
keho
lder
eng
agem
ent a
nd a
war
enes
s ra
isin
g ac
tiviti
es u
nder
take
n. It
sho
uld
also
be
note
d th
at th
ere
are
la
rge
scal
e pr
ogra
mm
es o
f act
ivity
that
may
be
refle
cted
in a
sin
gle
row
e.g
. sup
port
for E
IP B
3 Ac
tion
Gro
up, B
orde
rs/S
amsu
ng d
evel
opm
ents
, Liv
ing
it U
p,
ther
efor
e as
sum
ptio
ns s
houl
d no
t be
mad
e on
the
leve
l of a
ctiv
ities
with
in e
ach
Prog
ram
me.
Prog
ram
mes
Key
Activ
ities
ACCESS TO PLANNED CARE
Mile
ston
esTi
mes
cale
Lead
Page 21
Wor
k in
par
tner
ship
to d
eliv
er th
e N
orth
of
Supp
ort t
he re
crui
tmen
t of a
Clin
ical
Lea
d Ap
ril 2
013
Lynn
Gar
rett
Sc
otla
nd P
aedi
atric
Uns
ched
uled
Car
e Se
rvice
Com
plet
e as
soci
ated
NHS
24
supp
ortin
g se
rvic
e Ju
ne 2
013
(Sue
Sco
tland
)
d
eliv
ery
pro
cess
es
Pilo
t Ser
vice
‘Go
Live
’ Ju
ly 2
013
Dra
ft e
valu
atio
n Re
port
Ja
n 20
14
Supp
ort t
he e
xpan
sion
of 2
4/7
acce
ss
Supp
ort t
he fe
asib
ility
tria
l of t
eles
trok
e in
New
Zea
land
Ju
ne 2
013
Anne
Reo
ch
to s
trok
e th
rom
boly
sis
deci
sion
sup
port
Su
ppor
t neg
otia
tions
aro
und
furt
her a
cute
tele
stro
ke lin
ks
w
ithin
Sco
tland
Wor
k in
par
tner
ship
with
SAS
to in
vest
igat
e N
HS B
orde
rs/S
amsu
ng P
roje
ct
May
201
3 Su
e Sc
otla
nd
the
use
of te
chno
logy
sol
utio
ns to
sup
port
-
Eval
uate
Sam
sung
Nea
r Pat
ient
Test
ing
Serv
ice
pa
ram
edic
s (N
HS B
orde
rs a
nd S
AS)
Iden
tify
next
step
s for
pro
of o
f con
cept
act
ivity
with
Sam
sung
M
arch
201
3
-
Scop
ing
wor
ksho
ps to
iden
tify
and
dev
elop
inno
vativ
e
id
eas
and
prot
otyp
es
Supp
ort u
se o
f tec
hnol
ogy
to re
duce
Su
ppor
t pro
of o
f con
cept
for s
atel
lite
broa
dban
d to
Firs
t
Lynn
Gar
rett
ad
mis
sion
s to
A&
E Re
spon
ders
with
in W
est A
rdna
mur
chan
- Su
ppor
t com
mun
ity e
ngag
emen
t act
ivity
aro
und
VC
April
201
3
an
d tr
aini
ng
- Ev
alua
te p
hase
One
M
ay 2
013
- G
o Li
ve
June
201
3
Supp
ort t
he fe
asib
ility
tria
l of T
elen
euro
logy
to A
rgyl
l & B
ute
June
201
3 Ca
thy
Dor
rian
SCTT
Prog
ram
mes
Key
Activ
ities
ACCESS TO UNPLANNED CARE
Mile
ston
esTi
mes
cale
Lead
Page 22
SCTT
Prog
ram
mes
Key
Activ
ities
ASSISTED LIVING
Mile
ston
esTi
mes
cale
Lead
Dev
elop
and
impl
emen
t the
Sco
ttis
h
Dev
elop
initi
al p
roto
type
of L
ivin
g it
Up
for w
ides
prea
d M
ay 2
013
Jane
tte
Hug
hes
Gove
rnm
ent a
nd Te
chno
logy
Stra
tegy
Boar
d’s
co
mm
unity
eng
agem
ent a
nd d
evel
opm
ent
dalla
s pr
ogra
mm
e in
Sco
tland
– L
ivin
g it
Up
Expa
nd L
ivin
g it
Up
to 6
,500
use
rs
Autu
mn
2013
Form
al la
unch
of L
ivin
g it
Up
Oct
ober
201
3
Impl
emen
t the
“Sm
artc
are”
Pro
ject
to
Esta
blis
h N
atio
nal P
rogr
amm
e St
eerin
g G
roup
Ap
ril 2
013
To b
e id
entifi
ed
supp
ort t
he re
desi
gn o
f int
egra
ted
care
path
way
s
Det
aile
d Pr
ojec
t Im
plem
enta
tion
Plan
in p
lace
Se
ptem
ber 2
013
Begi
n op
erat
ion
of re
desi
gned
ser
vice
mod
el a
nd
Feb
2014
re
crui
t ini
tial 2
60 u
sers
Wor
k in
par
tner
ship
with
JIT
to e
ngag
e D
evel
op w
orkp
lan
for t
his
activ
ity
June
201
3 A
lista
ir H
odgs
on
mor
e eff
ectiv
ely
with
hou
sing
and
ca
re h
ome
com
mun
ities
to e
xpan
d th
e us
e
Impl
emen
tatio
n of
wor
kpla
n M
ar 2
014
of te
lehe
alth
care
for t
enan
ts a
nd re
side
nts
Wor
k in
par
tner
ship
with
JIT
to s
uppo
rt th
e D
evel
op w
orkp
lan
for t
his
activ
ity
June
201
3 A
lista
ir H
odgs
on
embe
ddin
g of
tele
care
with
in s
ocia
l car
e
asse
ssm
ent,
care
pla
nnin
g an
d re
view
pr
oces
ses f
or a
ll clie
nt g
roup
s and
age
s
Real
ise
grea
ter e
ffici
enci
es in
pro
cure
men
t Su
ppor
t the
exp
ansi
on o
f the
Sco
tland
Exc
el p
rocu
rem
ent
A
lista
ir H
odgs
on
and
asse
t man
agem
ent
fram
ewor
k to
impr
ove
effici
ency
, qua
lity
and
inte
grat
ion
of
tele
heal
th a
nd te
leca
re d
ata,
equ
ipm
ent a
nd s
ervi
ces
•
Mee
t all p
rovi
ders
to re
view
cur
rent
per
form
ance
Ap
ril 2
013
and
deve
lopm
ents
, and
revi
ew 2
012/
13 fr
amew
ork
pe
rform
ance
•
D
e vel
op A
ctio
n Pl
an fo
r 201
3/14
and
cons
ult w
ith
Ma y
201
3
lo
cal a
utho
rity
com
mis
sion
ing
grou
p
•
Pl
anne
d re
visi
ons
of p
rocu
rem
ent f
ram
ewor
k D
ec 2
013
Page 23
SCTT
Prog
ram
mes
Key
Activ
ities
HOME BASED HEALTH MONITORING
Mile
ston
esTi
mes
cale
Lead
Impl
emen
t Uni
ted4
Hea
lth P
rogr
amm
e to
Es
tabl
ish
Nat
iona
l Pro
gram
me
Stee
ring
Gro
up
April
201
3 C
hris
tine
supp
ort t
he m
anag
emen
t of L
ong
Term
M
cClu
sky,
H
ealth
Con
ditio
ns (C
HF,
COPD
and
dia
bete
s),
Anne
Reo
ch
prov
ide
lead
ersh
ip o
f the
dia
bete
s
&
Jann
e
wor
kstr
eam
for a
ll par
tner
s an
d pr
ovid
e
Dev
elop
web
site
for f
ull E
urop
ean
Prog
ram
me
May
201
3 Ra
smus
sen
over
all c
o-or
dina
tion
for t
he fu
ll Eur
opea
n
prog
ram
me
Esta
blis
h lo
cal p
artn
ersh
ip a
rea
(LPA
) pro
ject
team
s an
d M
ay 2
013
re
crui
t/id
entif
y pr
ojec
t man
ager
s
Det
aile
d pr
ojec
t im
plem
enta
tion
plan
in p
lace
-
tech
nolo
gy a
nd s
ervi
ces
to d
eliv
er U
4H a
gree
d m
odel
s of
care
Se
pt 2
013
Com
men
ce o
pera
tion
of LT
C se
rvic
es a
nd re
crui
t ini
tial
30
0 us
ers
Jan
2014
Expa
nd H
ome
Mon
itorin
g so
lutio
ns
Loth
ian
Proj
ect
acro
ss S
cotla
nd
- Su
ppor
t the
exp
ansi
on o
f NHS
Lot
hian
’s h
ome
D
ec 2
013
Chr
istin
e
m
onito
ring
serv
ice
to 2
00 u
sers
McC
lusk
y
Esta
blis
h se
rvic
e m
odel
for n
atio
nal h
ome
mon
itorin
g
June
201
3
se
rvic
e to
be
prov
ided
by
NHS
24
Pilo
t ser
vice
in p
lace
to s
uppo
rt re
crui
tmen
t to
My
Care
Se
pt 2
013
el
emen
t of L
ivin
g it
Up
Del
iver
y of
hea
lthca
re a
nd fo
rens
ic
Esta
blis
h pr
oof o
f con
cept
stu
dy to
test
feas
ibilit
y of
M
ay 2
013
Cath
y D
orria
n se
rvic
es fo
r peo
ple
in P
olic
e Cu
stod
y.
deliv
erin
g se
rvic
es to
Pol
ice
Cust
ody
Suite
in F
rase
rbur
gh.
Del
iver
acc
ess
to s
ervi
ces
(incl
udin
g
spec
ialis
t hea
lth s
ervi
ces)
to s
uppo
rt
Esta
blis
h ro
ll out
pla
n in
clud
ing
peop
le in
Sco
tland
’s P
rison
-
Der
mat
olog
y se
rvic
es in
Lan
arks
hire
& L
othi
an
Sept
embe
r 201
3
- Ep
ileps
y se
rvic
es fo
r HM
P Pe
rth
and
HM
P Ca
stle
Hun
tly
Mar
ch 2
014
- M
H s
ervi
ces
to H
MP
Shot
ts
- M
H s
ervi
ces
to H
MP
Kilm
arno
ck
-Dig
ital T
V tr
ial t
o H
MP
Addi
ewel
l
CUSTODIAL HEALTHCARE
Page 24
Del
iver
y of
hea
lthca
re a
nd fo
rens
ic
Esta
blis
h pr
oof o
f con
cept
stu
dy to
test
feas
ibilit
y of
M
ay 2
013
Cath
y D
orria
n se
rvic
es fo
r peo
ple
in P
olic
e Cu
stod
y.
deliv
erin
g se
rvic
es to
Pol
ice
Cust
ody
Suite
in F
rase
rbur
gh.
Del
iver
acc
ess
to s
ervi
ces
(incl
udin
g
spec
ialis
t hea
lth s
ervi
ces)
to s
uppo
rt
Esta
blis
h ro
ll out
pla
n in
clud
ing
peop
le in
Sco
tland
’s P
rison
-
Der
mat
olog
y se
rvic
es in
Lan
arks
hire
& L
othi
an
Sept
embe
r 201
3
- Ep
ileps
y se
rvic
es fo
r HM
P Pe
rth
and
HM
P Ca
stle
Hun
tly
Mar
ch 2
014
- M
H s
ervi
ces
to H
MP
Shot
ts
- M
H s
ervi
ces
to H
MP
Kilm
arno
ck
-Dig
ital T
V tr
ial t
o H
MP
Addi
ewel
l
SCTT
Prog
ram
mes
Key
Activ
ities
EUROPEAN ACTIVITY
Mile
ston
esTi
mes
cale
Lead
Co-o
rdin
ate
Scot
land
’s p
artic
ipat
ion
Su
cces
sful
app
oint
men
t of
EIP
Refe
renc
e Si
te s
tatu
s Ju
ly 2
013
Jann
e in
the
Euro
pean
Inno
vatio
n Pa
rtne
rshi
p
f or S
cotla
nd
R a
smus
sen
on A
ctiv
e an
d H
ealth
y Ag
eing
to in
form
tran
sfor
mat
iona
l car
e se
rvic
e re
desi
gn
Iden
tify
spec
ific
prog
ram
me
oppo
rtun
ities
and
eng
age
with
M
ar 2
014
in S
cotla
nd, a
nd d
evel
op o
ppor
tuni
ties
Scot
tish
stak
ehol
ders
to s
ubm
it fu
ndin
g pr
opos
als
for i
ndus
try
Prov
ide
lead
ersh
ip a
nd fa
cilit
atio
n fo
r the
B3
Actio
n G
roup
To
Mar
ch 2
014
Don
na
on In
t egr
ated
Car
e
Hen
ders
on
Man
a ge
the
impl
emen
tatio
n of
the
B3 w
orkp
lan
acro
ss
Mar
201
4
9 ac
tion
area
s
- D
e vel
op a
n in
tera
ctiv
e re
posi
tory
for a
ctio
n gr
oup
Oct
201
3
- M
ap c
urre
nt h
ealth
& c
are
inte
grat
ion
activ
ity
Dec
201
3
acr
oss
Euro
pe
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to th
e Pr
ovid
e in
put t
o go
od p
ract
ice
guid
e on
Tele
med
icin
e Ja
n 20
14
Jann
e M
omen
tum
Pro
ject
(the
mat
ic n
etw
ork)
St
rate
gy &
Man
agem
ent
Ra
smus
sen
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to th
e
Co-o
rdin
ate
Scot
land
’s in
put t
o th
e pr
ogra
mm
e o
f 5 s
tudy
Ap
r – D
ec 2
013
Don
na
CASA
Pro
ject
(the
mat
ic n
etw
ork)
vi
sits
incl
udin
g ho
stin
g th
e O
ct e
vent
Hen
ders
on
Prod
uce
prac
tical
gui
delin
es fo
r sta
ff s
econ
dmen
ts
June
201
3
Id
entif
y Eu
r ope
an b
est p
ract
ice
from
CAS
A e
xper
ienc
e D
ec 2
013
Supp
ort t
he Im
plem
entin
g
C ont
inue
to s
uppo
rt P
rogr
amm
e St
eerin
g G
roup
M
ar 2
014
C ath
y D
orria
n Tr
ansn
atio
nal T
elem
edic
ine
Solu
tions
(IT
TS) P
roje
ct
Co-o
rdin
ate
Scot
land
’s c
ontr
ibut
ion
to
Cont
ribut
e to
loca
l dat
a co
llect
ion,
and
wor
k pa
ckag
es o
n M
ar 2
014
Jann
e th
e Ad
vanc
ed C
are
Coor
dina
tion
and
patie
nt a
dher
ence
and
sta
ff e
ngag
emen
t
Rasm
usse
n
T ele
heal
thca
re P
rogr
amm
e (A
CT)
Co-o
rdin
ate
Scot
land
’s b
ids
for f
utur
e Su
cces
sful
sub
mis
sion
of
at le
ast 2
pro
posa
ls
Mar
201
4 Ja
nne
CIP-
ICT
/ FP
7 ca
lls a
nd id
entif
y at
leas
t
Ra
smus
sen
2 fu
rthe
r pro
gram
mes
of a
ctiv
ity
Page 25
SCTT
Prog
ram
mes
Key
Activ
ities
INFRASTRUCTURE EVALUATION
Mile
ston
esTi
mes
cale
Lead
Supp
ort t
he fu
rthe
r dev
elop
men
t and
Su
ppor
t the
dev
elop
men
t and
impl
emen
tatio
n of
the
July
201
3 H
azel
Arc
her
expa
nsio
n of
the
Nat
iona
l Vid
eo
Nat
iona
l Vid
eo C
onfe
renc
ing
Serv
ice
(sin
gle
poin
t of
Conf
eren
cing
Ser
vice
in c
onju
nctio
n c
onta
ct s
ervi
ce d
esk
and
natio
nal b
ridgi
ng s
ervi
ce.)
w
ith th
e N
atio
nal V
ideo
Con
fere
ncin
g
Stee
ring
Gro
up
Supp
ort t
he d
evel
opm
ent a
nd im
plem
enta
tion
of a
Se
pt 2
013
sust
aina
ble
busi
ness
mod
el to
pro
vide
sha
red
serv
ices
su
ch a
s te
chni
cal s
uppo
rt, m
ulti-
site
brid
ging
, and
cen
tral
in
fras
truc
ture
man
agem
ent.
Dev
elop
a s
cale
able
and
cos
t effe
ctiv
e pl
atfo
rm to
pro
vide
Se
pt 2
013
secu
re v
ideo
and
ser
vice
links
bet
wee
n he
alth
, soc
ial c
are,
th
e th
ird s
ecto
r and
ser
vice
use
rs’ h
omes
To b
ette
r sup
port
inte
r-ag
ency
wor
king
, En
gage
with
the
SWA
N (S
cott
ish
Wid
e Ar
ea N
etw
ork)
team
M
ar 2
014
Haz
el A
rche
r re
view
opt
ions
to d
evel
op a
cro
ss a
genc
y w
ith a
vie
w to
impr
ovin
g an
d de
velo
ping
sha
red
vide
o
mod
el fo
r vid
eo a
rchi
tect
ure
acro
ss th
e
serv
ices
acr
oss
the
publ
ic s
ecto
r in
Scot
land
. pu
blic
sec
tor
Esta
blis
h ro
bust
and
regu
lar m
eetin
gs
Prog
ram
me
of m
eetin
gs to
be
agre
ed a
nd im
plem
ente
d Ap
ril 2
013
Alis
tair
betw
een
the
tele
heal
thca
re a
nd e
Hea
lth
Hod
gson
co
mm
uniti
es to
iden
tify
and
deve
lop
op
port
uniti
es fo
r effe
ctiv
e co
llabo
ratio
n
Esta
blis
h a
robu
st b
asel
ine
of e
xist
ing
Test
and
pop
ulat
e fir
st p
hase
dat
abas
e Ap
ril 2
013
Nes
sa B
arry
pr
ojec
ts a
nd s
ervi
ce p
rovi
sion
L aun
ch a
nat
iona
l dat
abas
e of
tele
heal
th a
nd te
leca
re
Ma y
201
3
se
rvic
es in
Sco
tland
Publ
icis
e an
d pr
omot
e us
age
Oct
201
3
Revi
ew o
pera
tion
and
enga
gem
ent l
evel
s Ja
n 20
14
Dev
elop
a n
atio
nal a
ppro
ach
to e
valu
atio
n Co
mpl
ete
cons
ulta
tion
on p
ropo
sed
impa
ct
April
201
3 N
essa
Bar
ry
in te
lehe
alth
and
tele
care
ena
bled
ser
vice
s m
easu
rem
ent f
ram
ewor
k
Fina
lise
Impa
ct M
easu
rem
ent F
ram
ewor
k &
Tool
kit
June
201
3
Com
plet
e de
sign
& co
mm
issio
n on
-line
reso
urce
s to
supp
ort u
sers
Au
gust
201
3
Form
al la
unch
and
dis
sem
inat
ion
Sept
201
3
Link
with
aca
dem
ic le
ader
s in
tele
heal
th
Publ
icat
ion
of th
e YH
EC R
epor
t on
Cost
Effe
ctiv
enes
s of
Ap
ril 2
013
Alis
tair
and
tele
care
rese
arch
and
eva
luat
ion
to
Tele
care
for p
eopl
e w
ith D
emen
tia
H
odgs
on
deve
lop
the
evid
ence
aro
und
the
eff
ectiv
enes
s, e
ffici
ency
and
acc
epta
bilit
y Ro
und
tabl
e di
scus
sion
s on
Mea
surin
g Im
pact
/Eva
luat
ion
May
201
3 N
essa
Bar
ry
of in
terv
entio
ns in
tele
heal
th a
nd te
leca
re
Colla
bora
te to
dev
elop
tool
kit
Page 26
SCTT
Prog
ram
mes
Key
Activ
ities
SUPPORT FOR UNPAID CARERS
SUPPORT FOR PATIENTS AND SERVICE USERS
Mile
ston
esTi
mes
cale
Lead
Reco
gnis
e th
e cr
ucia
l role
pro
vide
d by
unp
aid
Su
ppor
t and
impl
emen
t the
ann
ual w
orkp
lan
for C
arer
s Sco
tland
, D
ec 2
013
Ly
nn
care
rs a
nd d
evel
op s
olut
ions
to m
eet t
heir
an
d th
e w
ork
of th
e Ca
rers
Bra
nch
with
in S
cott
ish
Gov
ernm
ent
G
arre
tt
ne
eds
and
wel
lbei
ng
Iden
tify
sust
aina
ble
deliv
ery
mec
hani
sms
Supp
ort a
nd im
plem
ent t
he a
nnua
l wor
kpla
n M
ar 2
014
Ly
nn
to e
nsur
e th
at c
arer
s ha
ve re
ady
acce
ss to
fo
r Car
ers
Scot
land
Gar
rett
ap
prop
riate
, up-
to-d
ate
info
rmat
ion
abou
t
te
lehe
alth
care
ser
vice
s an
d su
ppor
t Su
ppor
t the
dev
elop
men
t and
hos
ting
of a
pro
gram
me
of
May
201
3
ca
rer-
rela
ted
inte
ract
ive
lear
ning
eve
nts
via
Lear
ning
N
etw
ork
prog
ram
me
Inve
stig
ate
pote
ntia
l for
nat
iona
l rol
l out
of
Dev
elop
pilo
t in
Prin
cess
Roy
al M
ater
nity
Hos
pita
l
Sue
Scot
land
Ba
by C
am s
ervi
ces
Co
mm
ence
men
t of p
ilot
Oct
201
3
Inte
rim Ev
alua
tion
Ja
n 20
14
Deve
lop
tool
s and
mat
eria
ls w
hich
ena
ble
Deve
lop
oppo
rtun
ities
to e
nabl
e te
lehe
alth
care
serv
ices t
o be
Alis
tair
peop
le w
ith d
isabi
litie
s and
lon g
term
hea
lth
acce
ssed
via
Sel
f Dire
cted
Sup
port
Hodg
son
and
care
issu
es to
com
fort
ably
and
confi
dent
ly
u
se t e
lehe
alth
care
to su
ppor
t the
ir life
styl
es
Mee
ting
with
SG
colle
ague
s in
SDS
to id
entif
y op
port
uniti
es
June
201
3
an
d w
orkp
lan
Deve
lop
a ra
nge
of u
ser a
nd p
atie
nt
Deve
lop
Hear
t Zon
e, p
rovi
ding
nat
iona
l qua
lity
assu
red
June
201
4 An
ne
fo
cuse
d in
form
atio
n so
urce
s in
form
atio
n to
ass
ist in
self m
anag
emen
t of s
hort
and
long
Reoc
h
te
rm h
eart
dise
ase
Esta
blish
cont
ent r
eview
gro
ups f
or h
eart
dise
ase
and
stro
ke
April
201
3
ac
ross
Sco
tland
to e
nsur
e su
itabl
e/ac
cura
te
Page 27
SCTT
Prog
ram
mes
Key
Activ
ities
INNOVATION AND DEVELOPMENT WORKFORCE DEVELOPMENT
Mile
ston
esTi
mes
cale
Lead
Supp
ort t
he d
evel
opm
ent o
f a 10
yea
r Pr
ovid
e in
put t
o a
draf
t roa
dmap
M
ay 2
013
Moi
ra
road
map
for D
HCI
P
M
acke
nzie
Fi
nal D
HCI
P w
orkp
lan
in p
lace
Ju
ly 2
013
Enha
nce
the
wor
k on
the
Step
Cha
nge
Id
entif
y so
lutio
ns fo
r the
del
iver
y of
tele
heal
th a
nd te
leca
re
Mar
201
4 A
lista
ir 20
15 B
road
band
Infr
astr
uctu
re P
roje
ct b
y se
rvic
es to
peo
ple
who
live
in a
reas
with
limite
d or
no
mob
ile
H
odgs
on
en
surin
g th
e fu
ll ben
efits
for h
ealth
and
or
bro
adba
nd c
onne
ctiv
ity
soci
al c
are
are
real
ised
Cont
ribut
e to
the
esta
blis
hmen
t of t
he
Supp
ort t
he im
plem
enta
tion
of th
e D
igita
l Hea
lth In
stitu
te
Mar
201
4 M
oira
D
igita
l Hea
lth a
nd C
are
Inno
vatio
n
M
acke
nzie
Ce
ntre
in s
uppo
rt o
f tec
hnol
ogy
enab
led
inte
grat
ed c
are
Wor
k w
ith H
EIs a
nd p
rofe
ssio
nal b
odie
s to
Prog
ress
UK
wid
e ‘S
uppo
rtin
g Em
ploy
ers w
ith th
e W
orkf
orce
M
ar 2
014
Nes
sa B
arry
em
bed
tele
heal
th a
nd te
leca
re co
mpe
tenc
ies
Impl
icatio
ns o
f Ass
istive
Tech
nolo
gies
’ Pro
ject
and
ass
ocia
ted
im
plem
enta
tion
plan
Wor
k w
ith H
EIs t
o em
bed
tele
heal
th a
nd
Unde
rtak
e a
base
line
surv
ey o
f aca
dem
ic st
aff in
hea
lth,
May
201
3 N
essa
Bar
ry
tele
care
into
the
core
curr
iculu
m a
nd d
evel
op
allie
d he
alth
and
socia
l car
e to
iden
tify
the
barr
iers
and
exte
nt to
ac
cred
ited
CPD
mod
ules
for q
ualifi
ed st
aff
whi
ch te
lehe
alth
and
tele
care
is b
eing
em
bedd
ed in
to
unde
rgra
duat
e cu
rricu
lum
Diss
emin
ate
findi
ngs a
nd d
evel
op a
ppro
pria
te n
ext s
teps
Ju
ne 2
013
Wor
k w
ith ke
y st
akeh
olde
rs to
ens
ure
that
He
lp p
rom
ote
new
ly d
evel
oped
acc
redi
ted
and
non-
accr
edite
d M
ar 2
014
Nes
sa B
arry
ed
ucat
ion
and
train
ing
oppo
rtun
ities
and
tra
inin
g an
d co
urse
s e.g
. laun
ch o
f Gla
sgow
Cal
edon
ian
area
s of g
ood
prac
tice
are
acce
ssib
le fo
r our
Te
lehe
alth
care
MSc
he
alth
, car
e an
d ho
usin
g w
orkf
orce
Supp
ort t
he d
evel
opm
ent o
f TSA
goo
d pr
actic
e pr
otoc
ols
A
lista
ir
betw
een
tele
care
serv
ices a
nd n
atio
nal e
mer
genc
y se
rvice
s
Hod
gson
•Telecare/AmbulanceServiceGuidelinestobelaunchedat
May2013
Le
arni
ng N
etw
ork
Even
t
•Supportwidedissem
ination
June2013
•Initiatesim
ilaractivitywithFireService
May2013
Page 28
SCTT
Prog
ram
mes
Key
Activ
ities
WORKFORCE DEVELOPMENT (cont)
Mile
ston
esTi
mes
cale
Lead
In p
artn
ersh
ip w
ith JI
T, su
ppor
t the
Nat
iona
l Dem
entia
Ju
ne 2
013
Alis
tair
D
emon
stra
tors
to d
evel
op g
ood
prac
tice
guid
elin
es fo
r
Hod
gson
Te
leca
re &
Dem
entia
Dev
elop
gui
delin
es a
nd s
tand
ards
for t
elec
are
asse
t M
ar 2
014
Alis
tair
man
agem
ent –
incl
udin
g st
orag
e, m
aint
enan
ce/r
epai
r,
H
odgs
on
batt
ery
repl
acem
ent
Wor
k w
ith N
ES a
nd S
SSC
to co
nsid
er h
ow
Deve
lop
join
t fra
mew
ork
with
NES
and
SSS
C to
supp
ort
May
201
3 N
essa
Bar
ry
best
to b
uild
Lead
ersh
ip fo
r Inn
ovat
ion
into
Te
chno
logy
Ena
bled
Lear
ning
and
Dev
elop
men
t th
eir a
ctiv
ity
Unde
rtak
e co
nsul
tatio
n an
d di
ssem
inat
ion
of d
raft
app
roac
h Au
gust
201
3
Publ
ish fi
nal v
ersio
n of
Co-
ordi
nate
d Ac
tion
Plan
Se
pt 2
013
Org
anise
and
del
iver a
n an
nual
pro
gram
me
of
Impl
emen
t 20
13 W
ebca
st P
rogr
amm
e (1
4 ev
ents
/mon
itor
Nov
201
3 N
essa
Bar
ry
Lear
ning
Net
wor
k ac
tiviti
es to
supp
ort
no.
of ‘h
its’),
and
eval
uate
pre
viou
s yea
rs a
ctiv
ity
&
Don
na
wor
kfor
ce d
evel
opm
ent,
know
ledg
e tra
nsfe
r
He
nder
son
and
shar
ed le
arni
ng o
f goo
d pr
actic
e fro
m
Co-o
rdin
ate
and
host
May
Tele
heal
th &
Tele
care
Lear
ning
M
ay 2
013
Scot
land
, UK
and
beyo
nd.
Netw
ork
Even
t (an
ticip
ated
200
peo
ple)
Co-o
rdin
ate
Euro
pean
Tele
med
icine
Con
fere
nce
O
ct 2
013
(ant
icipa
ted
350
peop
le)
Iden
tify
and
deve
lop
a ra
nge
of w
eb-b
ased
Co
ntin
ue to
dev
elop
and
expa
nd th
e te
lehe
alth
care
por
tal
Mar
201
4 N
essa
Bar
ry
reso
urce
s to
supp
ort a
war
enes
s rai
sing,
goo
d
prac
tice
and
educ
atio
n ac
tiviti
es
- De
velo
p le
arni
ng p
athw
ays
- Ho
st o
n-lin
e el
emen
ts o
f Lea
rnin
g Ne
twor
k ev
ents
Inve
stig
ate
the
pote
ntia
l to m
anag
e a
rollin
g
Supp
ort t
he st
rate
gic T
eleh
ealth
pro
gram
me
for n
urse
Ap
ril 2
013
Nes
sa B
arry
pr
ogra
mm
e of
care
pra
ctiti
oner
s int
o
dire
ctor
s & A
HP le
ads
tem
pora
ry se
cond
ed p
osts
with
in S
CTT
(or o
ther
app
ropr
iate
loca
tions
) whe
re th
ey
Impl
emen
t res
ultin
g ac
tions
M
ay 2
013
can
cont
ribut
e to
the
wor
k an
d le
arn
abou
t te
lehe
alth
and
tele
care
pot
entia
l. Re
view
, mee
t with
HR
to sc
ope
out o
ppor
tuni
ties
Mar
201
4
Page 29