Scope of BPO

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<ul><li> 1. SCOPE OF BPO By Venkatesh Srikanth Reddy Harini Ayudh </li> <li> 2. Advantages in opting BPO Control of Costs Capital costs Operational costs Increases efficiency Reallocation of resources - Focus on important areas/core competencies Faster scaling up of operations/ lower gestation period Better customer services Profitability increases </li> <li> 3. RISKS Lesser control HSBC security risk Security threats information Patent violation Hidden costs loss of goodwill Cultural differences Currency differentiation </li> <li> 4. INDUSTRIES commonly optingfor BPO Telecommunications Technology Financial services Healthcare Energy </li> <li> 5. PROCESSESOUTSOURCED Internal auditing Payroll HR Customer care/ contact centers Payment/ Claim processing Supply chain management </li> <li> 6. VERTICALS that generallyrefrain BPO Education Industry - Public Services- Defense Pharmaceutical-patented drugs Companies in which law prohibiting factors are present Companies that deal with cutting edge technology, sensitive technology will not outsource. R&amp;D </li> <li> 7. Solutions offered: </li> <li> 8. Top Rankers India1. WNS Group 10. Tracmail2. Wipro Spectramind 11. GTL Ltd.3. Daksh e-Services 12. vCustomer4. Convergys 13. HTMT5. HCL Technologies 14. 24/7 Customer6. Zenta 15. Sutherland7. ICICI Onesource Technologies8. Mphasis9. EXL Source - NASSCOM survey 2003-04 </li> <li> 9. Founded in 1996 Head Quarters Mumbai Employees 25000 Revenue - $395 million </li> <li> 10. Founded in 1998 Head Quarters Ohio, USA Employees 77000 Revenue $2.2 Billion </li> <li> 11. Founded 1991 HQ Noida Employees 84300 Revenue - $4.2 billion </li> <li> 12. NASSCOM Top 20 IT-BPO Employers in India FY2010-11Rank Company Rank Company1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 12 Infosys Limited 12 Intelenet Global Services Ltd*3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd* Cognizant Technology Solutions4 14 CSC, India India Pvt. Ltd.5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*6 Mphasis Ltd 16 Syntel Ltd Patni Computer Systems Limited7 Genpact Ltd 17 28 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*9 Tech Mahindra Ltd 1 19 Exl Service.com (India) Pvt Ltd*10 Aegis Ltd 20 L&amp;T Infotech </li> <li> 13. Thank You </li> </ul>