scope of bpo
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TRANSCRIPT
SCOPE OF BPOSCOPE OF BPO
ByVenkateshSrikanth ReddyHariniAyudh
Advantages in opting BPOAdvantages in opting BPOControl of Costs
◦ Capital costs◦ Operational costs
Increases efficiencyReallocation of resources - Focus on
important areas/core competenciesFaster scaling up of operations/ lower
gestation period Better customer services
Profitability increases
RISKSRISKSLesser control – “HSBC security
risk”Security threats – information Patent violationHidden costs – loss of goodwillCultural differencesCurrency differentiation
INDUSTRIES commonly INDUSTRIES commonly opting for BPOopting for BPO TelecommunicationsTechnologyFinancial services HealthcareEnergy
PROCESSES OUTSOURCEDPROCESSES OUTSOURCEDInternal auditingPayrollHRCustomer care/ contact centersPayment/ Claim processingSupply chain management
VERTICALS that generally VERTICALS that generally refrain BPOrefrain BPOEducation Industry - Public Services- DefensePharmaceutical-patented drugsCompanies in which law
prohibiting factors are presentCompanies that deal with cutting
edge technology, sensitive technology will not outsource.
R&D
Solutions offered:Solutions offered:
Top Rankers – India Top Rankers – India
Source - NASSCOM survey Source - NASSCOM survey 2003-04 2003-04
Founded in 1996Head Quarters – MumbaiEmployees – 25000Revenue - $395 million
Founded in 1998Head Quarters – Ohio, USAEmployees – 77000Revenue – $2.2 Billion
Founded 1991HQ – NoidaEmployees – 84300Revenue - $4.2 billion
NASSCOM Top 20 IT-BPO Employers in India FY2010-11
Rank
Company Rank Company
1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 1
2 Infosys Limited 12 Intelenet Global Services Ltd*
3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd*
4Cognizant Technology Solutions India Pvt. Ltd.
14 CSC, India
5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*
6 Mphasis Ltd 16 Syntel Ltd
7 Genpact Ltd 17Patni Computer Systems Limited 2
8 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*
9 Tech Mahindra Ltd 1 19Exl Service.com (India) Pvt Ltd*
10 Aegis Ltd 20 L&T Infotech
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