p: 1300 364 160 e: secretary@sclaa.com.au w: sclaa.com.au

In this editionDivisional reportsStraight Talking with David DohertyThe Mystery of On Shelf Availability and Lost Sales

SCLAA NEWSLETTER April 2017

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April 2017

The SCLAA committees nationally have been busy bringing you quality events and an array of interesting webinars during the last few months with many more coming up. A special mention and thanks to the Victorian committee for holding a very successful event for our Future leaders group in Melbourne. The importance of the last mile in delivering an exceptional customer experience offered great insight from guest speakers such as CEO of Mee Map Justin Williams, Jonathan Reeve renowned author of his latest book Retail’s last mile why online shopping will exceed our wildest expectations, Jason Pallant researcher who is passionate about understanding consumer decision making and behaviour inspiring students as a lecturer at Swinburne University and Nezih Gizli Head of Delivery at APAC Blackbay gave an in depth demonstration of how implementing customer experience with technology is developing rapidly. Thank you to Blackbay for their valuable support and sponsorship of this event.

Blackbay is the leading provider of mobility enabled solutions for the Transport and Logistics Industry. The Company’s configurable end-to-end solutions ensure first time, on time, every time delivery by connecting the shipper, operations, management, the driver and crucially the customer with real-time data and automated workflows to create smarter Delivery Companies. Throughout 2017 these thought leaders events will be rolled out and will continue to explore disruptive technologies and the products and services that will transform supply chains and logistics functions well into the future.

Also of significance is the upcoming Future Vehicles Australia event to be held in Sydney in May and SCLAA is proud to a supporting partner of this exciting event. Across the globe, connected and autonomous vehicles will transform industries with dramatic implications. It will fundamentally change the way people ‘move’. Government, regulation, logistics and supply as well as insurance and retail will need to revolutionize their business models to adapt to the changing landscape. The 2nd annual Future Vehicles conference will address the shift to connected and autonomous vehicles, looking at what’s imminent, the adoption timeline and the impeding factors impacting progression. Assessing the potential implications of connectivity and shared mobility, it will discuss the planning, regulation and legal challenges being encountered to accommodate the change, highlighting the need for national collaboration.

The latest Think Forward: Accelerate your Business proudly sponsored by Oracle is one not to miss. SCLAA values Oracle’s collaboration and ongoing dialogue with our Association. Hear from thought leaders, innovators and change agents to focus on speeding-up your organization’s transformation and growth to accelerate success. To be held at the Sydney Hilton in May guest speakers of note just to name a few are Zach Nelson former CEO of NetSuite (acquired by Oracle) now charged with ERP cloud strategy at Oracle, Anders Sörman-Nilsson a global futurist and innovation strategist who has been featured in international media like Monocle, Business Insider, Sky News Business, Financial Review, CIO Magazine and Boss and Janine Allis founder of Boost Juice & Retail Zoo and an investor on Channel Ten’s Shark Tank.

For these events and for more details on upcoming events head to our events webpage http://sclaa.com.au/events/ The Supply Chain & Logistics Association of Australia have many more dates for you to mark in your calendars including November 17 th for the ASCLA awards night of nights to be held in Sydney at the iconic Luna Park.

It is evident from the events that the SCLAA has held that a common theme has evolved that there are disruptive changes in technology; supply chain visibility is fast emerging as a powerful option to overcome the risks posed to the landscape. They say knowledge is power hence, having information on every aspect of the supply chain from inventory to logistics and from the first mile to the last mile it is vitally important that all sectors innovate. By making a quick comparison of the current state of operations against the desired state it is essential to take immediate action to resolve and avoid possible disruptions or deviations that might jeapordise the planned sequence of events in the supply chain cycle.

Having realised the power of visibility, supply chain stakeholders globally have been quick to zero in on the tool that'll enable visibility across the network - data, of course! Leaders of the landscape are counting on data-enabled solutions to illuminate the entire supply chain. Retailers across the globe still feel that supply chain stakeholders have not harnessed the power of data visibility to their maximum potential. Data-enabled visibility thus provides complete transparency of operations and helps you make smart decisions in a timely manner after evaluating all possible impacts of the decisions you take.

Amanda O'Brien is the National Chairwoman of the SCLAA. Amanda is a Transport & Logistics Professional and the CEO and Managing Director of Australian Worldwide Logistics Pty Ltd trading as Xtreme Freight with head office based in Melbourne.

SCLAA National Chairwoman - Amanda O'Brien

2 SCLAA Newsletter April 2017

SCLAA National Chairwoman - Amanda O'Brien

Every aspect of the supply chain network is vitally important. Balancing supply with demand requires real-time data on demand and supply from every node of the ecosystem. These data insights help harmonise procurement, inventory, and delivery. Warehouse management is streamlined with real-time information on warehousing capacity and operational efficiency disentangles every function of warehouse operations. This helps optimise resources and inventory management.

Data simplifies one of the toughest components of the supply chain landscape - fleet management. Forecasting takes into consideration every variable from driver rostering and route optimisation to load planning and regulatory compliance based on data generated in real time and extrapolates this information to determine potential scenarios. These insights enable formulating trip plans and accurate decision-making. Forecasting and managing real-time disruptions is critical for transportation management. Data-enabled insights contribute hugely to this role by optimising cost. Real-time granular tracking of transit, review of possible roadblocks, and provision of multiple options after considering all possible variables ensure on-time delivery.

At a global level, keeping up with changing regulatory compliances and safety norms can be quite a challenge. But with real-time data on the latest measures will help plan ahead keeping in mind all the geography-specific rules and regulations. Supplier relationship management is essential for sustaining a collaborative supply chain and real-time monitoring of crucial supplier and partner performance parameters help determine their level of service and performance and foster strong partnerships and supplier relationships.

The transport industry continues to provide a never ending array of challenges with tight margins, expected high ROI for consumers, disruptive technology and economic uncertainty. The recent announcements from city link have placed added pressure on carriers to make in some cases, a crucial decision to pass on cost or to absorb.

Whilst many customers understand the external pressure many will still be reluctant to pass on the added cost to the end consumer. This will place further pressure on transport carriers to look at absorbing some, or part of the cost through internal processes - costs brought about by external parties. With the increasing demand on driver awareness, quality and overall professionalism, this added cost impost will funnel down to the end user no matter which way you look at it and it is evident that cost will keep small and large companies under more economic pressure whilst maintaining superior service offerings in a highly competitive market.

Fortunately, carriers and all segments of the supply chain industry will find a way - like they have in the past to ensure the goods keep moving and the end customer is completely satisfied. Challenges in the supply chain space will always be there and ultimately change is part of the global landscape but innovation, technology and new ways of doing business are already evolving faster than is realized in the current market-place today.

Amanda O'Brien - SCLAA National Chairwoman

SIMPLIFY.SYSPRO.COM/ERP | info@au.syspro.com

Copyright © 2017 SYSPRO. All rights reserved

4 May 2017 | Hilton Sydney

#OracleMBX

Think Forward: Streamline the Supply Chain to Accelerate Success.

4 SCLAA Newsletter April 2017

4 May 2017 | Hilton Sydney

#OracleMBX

Think Forward: Streamline the Supply Chain to Accelerate Success.

Sometimes the world becomes just too difficult for some people yet we remain blissfully unaware of the traumas and issues they are concealing.

The Rat Race speeds on at an ever-increasing rate as we ignore the plight of damaged souls silently crying out for help.

I am shattered by the lack of compassion in our communities and businesses. Lawlessness and disrespect, coupled with a lack of compassion are fueling what is looming as a type of civil war.

Time for us all to make a stand!

Real leadership from Governments and Community Leaders is long overdue. Pretend leadership and policy voids are not acceptable. We must demand immediate, authentic, value generating and compassionate policy establishment and implementation. Government for all the people should be mandatory!

We seem to have bred soft minded leaders who are more concerned with themselves than with the people they represent.

Martin Luther King JR in hi Strength of Love Speech (1963) said,” A Nation or civilization that continues to produce soft minded men purchases its own spiritual death on an installment plan”.

Our Communities are no less responsible. Everyone, regardless of ethnicity or religious beliefs, must stand together to resist and oppose lawlessness and disrespect. Genuine compassion for our neighbours and colleagues goes hand in hand with strong opposition to illegal behaviour.

A ground swell of community action and authentic political leadership are the

means to winning on the developing battleground.

Unemployment is a curse that destroys the lifeblood of hope. Hope is essential at every stage of life. Young and old alike are being thrown daily on to the scrap heap without any tangible prospect for reemployment. As in many times past we will reap the whirlwind if this trend is not reversed.

On shoring of previously exported tasks and jobs is possible if incentives, and labour arrangements are redesigned in Australia. We should be proud of our “living wage” criteria in this Country. However, a new covenant between employers and employees is necessary to bring the jobs back! We need to find new ways to create and sustain employment alongside adequate profitability for businesses. Do you care? Do you have any ideas?

Most readers won’t remember the great depression of 1929. ‘Sustenance” labour was used to build needed roads and infrastructure. The sustenance payments (like today’s dole I imagine) kept people alive and families intact. My Father worked around Victoria on projects for which he received sustenance payment. Some of the built infrastructure endures today as a testament to good planning and hard work.

I am not arguing for “work for the dole” programs (although I strongly support adequate Centrelink payments to those in real need) but do see opportunities to plan and build badly needed infrastructure projects. Start today as we eliminate shonky payments and investments that deliver no benefit to the Community. Many of the idiotic investments from Governments are just pork barreling efforts to catch votes for political gain.

Waste is endemic in all bureaucracies. Opportunities abound to take a “lean approach” and eliminate unnecessary and costly practices. By the way, if the Productivity Council examined the processes in the National Parliament they would undoubtedly determine that total reinvention was mandatory to make it effective and efficient.

I am concerned about the welfare of children and families. Children are being born at this moment who have little hope of leading a productive and meaningful life. Economic status or other differences should not have a life limiting impact on children. Our Communities must protect and nurture disadvantaged valuable people everywhere.

Businesses cannot cost cut their way to growth. Company leaders often pocket unwarranted obscene remuneration whilst workforces are decimated and/or tasks are off-shored. I want business leaders and bosses to stand up for Australia and Australians.

As corollary, Consumers also ought to bravely support Australian Businesses by buying local products and services. Successful businesses should provide a path for more employment of Australians.

Although we are confronting serious problems I see unlimited opportunities if we develop strong minded leaders at every level in our Communities. Compassion and resilience are historic Australian qualities. You have an important role to play. Start today!

Authentic Supply Chains rely on value sharing partnerships/collaborations. Are your Supply Chain value networks pursuing genuine collaboration? Let me know!

“Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do”. Mark Twain.

Straight Talking - David Doherty OAM

David Doherty OAM is a past President and Life Member of the SCLAA and a highly regarded logistician. Send your Straight Talk feedback and comments to davdoh1@optusnet.com.au

5 SCLAA Newsletter April 2017

One of the key metrics in Retail is on shelf availability. It always has been and always will be.Some Australian Retailers have solved the out of stock conundrum, by realising that their ERP systems and processes do not fully deliver customer service and on shelf availability.

Even in today’s technology savvy world the challenge of ensuring a product is in-stock for consumers to consider for purchase remains one of the retailers and their trading partners’ biggest challenge.

Depending on how easy consumer demand is to predict for a product category (some are more predictable than others), some retailers and their vendors have missed sales opportunities of up to 40% of the category.

In addition to the missed sales opportunities damaging both the Retailers and their vendor’s sales and margin, the out of stock product also leads to creating a level of dissatisfaction with the customer. If items are unavailable often enough it may actually lead to a consumer deciding to switch their Retailer of preference. The vendor is also impacted by their products not being in stock. Depending on the strength of their brands, the consumer may choose to switch products (as opposed to retailer switch) when their product is unavailable, and if satisfied with the alternative, it may lead to the consumer brand switching permanently.

So in this world of electronic data interchange using a store sales and inventory data to manage store inventory and forecast future demand, why is it that so many retailers and their suppliers are still challenged with out-of-stocks?

1. Data Daily – Many inventory management solutions use weekly sales and inventory snapshots to create the model stock (ideal inventory level for a SKU at store level based on estimate future demand). The use of weekly data to determine the inventory requirements for a SKU at store level is flawed for many reasons.

a. The most complex and accurate forecasting solutions in the world still struggle to provide accurate consumer

demand at the most atomic level (SKU/store). The beauty of refreshing sales and inventory data on a daily basis is that the model stock for the store/SKU can be updated daily thereby providing a more accurate snapshot of any daily inventory requirements.

b. It doesn’t allow for a business to run a replenishment order more than once a week.

c. It doesn’t allow for an inventory management system to review important SKUs (typically new product lines or promotional campaign items) on a daily basis using the most recent daily sales and inventory levels at store.

d. Running analysis on “in-stock position” on a weekly basis provides false information to management on the true inventory position. The weekly analysis of in-stock position does not take into account the daily fluctuations.

2. Rigid ERP Systems – Although there are many benefits of running an enterprise and rigid ERP solution, managing inventory across diverse product categories with differing life cycles and decay curves is not one of them. ERP solutions typically are designed to manage inventory for product categories that are easy to predict. When faced with product categories with short life cycles or seasonal activities, they typically are ineffective.

3. Time-poor buying and planning teams – today’s modern retailer runs a very lean buying team. The buyers and planners have responsibility of sales and GP, trading terms, marketing funds, promotional management, range management and overall inventory levels. When challenged with an ineffective ERP and/or legacy system they will attempt to managing inventory using a spreadsheet solution. A time poor buying and planning team will manage the high velocity SKUs and campaign SKUs without having the time to manage other SKUs. The outcome being out of stocks for second tier SKUs that, when consolidated, equate to a significant missed sales opportunity.

4. Unsatisfactory Fulfillment rates – the best consumer demand solutions cannot account for vendors having

The Mystery of On Shelf Availability and Lost Sales

6 SCLAA Newsletter April 2017

inadequate demand planning solutions. There are many distributors and/or manufacturers today who have under-performing demand planning processes and systems that contribute to fulfillment rates as low as 50%. These unsatisfactory fulfillment rates are typically the result of poor data and/or science being employed to create forward forecasts.

5. Seasonality – Using most recent historic data to calculate future consumer demand presents a real issue for product categories with seasonal demand influences. Not having a mechanism to account for seasonal fluctuations in consumer demand can lead to major out of stocks on shelf.

6. Product Life Cycle – Many of today’s consumer products have a limited shelf life. This equates to a product life cycle that is very perishable and steep in comparison to items on our shelf 15 years ago. The inability to manage a products life cycle has led to many retailers and their trading partners experiencing out of stocks early in a product’s life, and a large amount of redundant stock late in a products life cycle.

Several large Australian Retailers have quietly developed a local solution to the conundrum, with Australian Company VNet Solutions. The system acts as a managed service and complements existing systems.The VNet service cloud model creates an inventory management process that solves all the current “out-of-stock” challenges faced by retailers and their trading partners.

1. Daily Data – The VNet consumer demand forecasts utilise daily data ensuring the most up to date “model stock” information (at store/SKU level) when running replenishment order processes.

2. Customised Algorithms – unlike “one size fits all” ERP

solutions, the V Inventory module creates consumer demand forecasts utilising algorithms that are fit for purpose. The consumer demand curves created by the V Inventory module suits the nuances of the respective product category.

3. VNet Inventory Specialists – Our team leverage the “science” within the V Inventory module and create a process that ensures both the retailer and vendor receive new line and promotional campaign allocations, along with replenishment orders in a timely manner, eliminating the risk of out of stocks due to time poor executives focusing on other priorities.

4. Fulfillment Rates – The V CPFR module ensures that a vendor’s demand planning process including a consumer demand forecast by SKU that is built from atomic level (store / SKU). The CPFR forecast process links the weekly demand forecast to the actual replenishment orders created by V Inventory on a weekly basis. The outcome being 95+ fulfillment rates.

5. Seasonality – The V Inventory replenishment engine takes into account any seasonal fluctuations specific to a product category. This results in the appropriate amount of stock being at store during seasonal time in the product’s life cycle.

6. Product Life Cycle – VNet understands that a product within a specific category will have a growth and decay profile that varies from other products within other segments. This intelligence is used to ensure the correct amount of stock is available for the consumer at store level as the product matures.

By solving the challenges mentioned above VNet deliver a near perfect in stock position, thereby maximising the sales opportunity for both retailer and their trading partners.

Mark Skipper, is a Director of the Supply Chain and Logistics Association of Australia

7 SCLAA Newsletter April 2017

Victoria / TasmaniaDivision Report Daniel Esdaile

Our Progress in 2017In our last newsletter, we addressed our goals for the VIC SCLAA community in 2017, which are focused on providing our members with the knowledge and tools to address the rapid digitization of supply chain and logistics, one of the world’s oldest existing industries.

Our goals were to create events with relevant thought leadership, networking, and mentoring to ensure that as the industry changes, our future leaders are equipped with the skills to tackle this change.

Our community has had a number of engaging events, over the last two months, please see the back of this newsletter for details on our Thought leadership event on last mile and delivering an exceptional customer experience, our Cycling series event with a ride Beach road ride to BlackRock return, and our Site tour to Booth Transport

What’s next?

Thought Leadership and Product Showcases• The Victoria SCLAA Chapters exciting thought leadership

series will hold its second event for the year in mid-June. Thought leaders and innovators will come together to discuss how autonomous vehicles, drones and AI will shape the future of supply chains.

• After an overwhelming success of the first event, you cannot afford to miss this. We can’t wait to see how the event goes.

SCLAA VIC Cycling Series – Yarra Boulevard Ride• Our cycling event series are focused on giving the SCLAA

community, the opportunity to network and the pressures of wearing a suit!

• Our second ride will take place on Saturday 27th May, riding from Allpress Espresso in Collinwood, through the Yarra Boulevard return. This will be followed by refreshments at Allpress Espresso

Mentoring Program• We are readying our team to launch SCLAA VIC’s inaugural

mentoring program – we have confirmed the scope of the programme which will include will be limited to developing six young and upcoming professionals to effectively handle the early stages of their supply chain and logistics career.

• Over the coming weeks we will select our mentees, and mentors, then kick off the programme which will run over 6 months and will feature one-on-one coaching, professional development workshops, and relationships that last. #

• We are still accepting expressions of interest for mentors, If you have any questions or would like to participate please contact VIC@SCLAA.com.au

If you have any ideas for events, or would like participate in our fun and talented committee, please contact me on VIC@SCLAA.com or personally on linked in.

Daniel Esdaile

8 SCLAA Newsletter April 2017

Maddison Timperio | Social Media Lead | SCLAA VICMaddison is currently a client advisor for Miu Miu in retail, and previously held the same role at Louis Vuitton. These jobs first exposed me to the concept of a global supply chain. Maddison Leads the Social Media for the Vic Committee, and is leads the SCSA at RMIT.

Interested in gaining some volunteer experience, Maddison Joined the SCLAA committee, without realising just how many opportunities SCLAA would present! The networking is amazing and the community is so inviting. Maddison really grateful to contribute to our VIC committee.

Initially Maddison joined the Supply Chain Industry in the hope of becoming a buyer. However, after beginning study, has learnt how integral SCL is - It impacts everything we see and touch in our lives! This concept fascinates Maddison and opened her eyes to so many amazing career paths.

Maddison is hoping to move into supply chain consultancy, and to continue to be a leader in the industry.

Aaron Dowling | Senior Business Development Manager | Coles Collect

FOCUS on a Committee Member

What is your current occupation? I am currently Senior Business Development Manager at Coles. I look after the growth and sustainability of our primary freight function ‘Coles Collect’, developing solutions with Suppliers, our Carrier Partners and Coles for the efficient flow of product into our Coles distribution centres nationally.Why did you join SCLAA? I was looking for an opportunity to broaden my network and stay connected with the industry regarding trends, innovation and general insight. The SCLAA provides a very relevant forum for industry events and networking throughout the year.Why did you choose supply chain and logistics as a career? Over 20 years ago when I first became aware of logistics it was pretty much an unknown low profile industry. My first thoughts where that this is a very practical and broad reaching industry that will always be relevant and ever changing, and I wanted to be a part of it!

What are your career aspirations? I want to be a supply chain leader in an internationally recognised company, in roles that challenge and enhance my current experience, while providing opportunities to improve business performance, lead and mentor future supply chain leaders.

FOCUS on a Member

9 SCLAA Newsletter April 2017

Victoria / TasmaniaDivision Report Continued

Thought Leadership Series – The importance of the last-mile in delivering an exceptional customer experience!

A huge thank you to everyone who came along to last night’s SCLAA Vic Thought Leadership event and made it such a success! What a great turnout! Special mentions go to Honey Bar for hosting us, our fantastic speakers Jason Pallant, Jonathan Reeve, Justin Williams, Nezih Gizli for sharing amazing insights and our event sponsor, Blackbay. Great work by the Vic committee for bringing it all together. We’re certainly excited about the rest of the series and can’t wait to see you all at our next event!

Cycling Series UpdateThank you to everyone who came along for the ride in March, and to Truman Cafe for the Instagram-able food! We're looking forward to posting the full cycling series and growing this

community. #watchthisspace #getyourlycraon

Site Tour UpdateLast Thursday 27 April 2017 we held an SCLAA site tour at Booth Transport.

The site tour started with a high level presentation on the background of Booth transport - including factors such as operational processes, technology enables and key success factors which have helped them transform into a $100M business.

Then we went on a site tour and saw the Laverton North Site operations - Trucks, warehouses, inbound / outbound depots, workshops.

Overall great feedback from both participants & Booth Transport. I think the session was very engaging and educational for the participants (especially the juniors!).

Email: secretary@sclaa.com.au Phone: 1300 364 160

The second of the 2017 SCLAA Cycling Series - Yarra Boulevard Ride

Get out and active with the SCLAA; away from the traditional setting. Join the SCLAA’s Saturday Social Ride on the 27th of May; riding from Allpress Espresso in Collingwood, through the Yarra Boulevard return.

VIC/TAS Cycling Series - Yarra Boulevard Saturday, 27 May 2017

When: Saturday, 27 May 2017 Where: Allpress Espresso, 80 Rupert Street, Collingwood Cost: Members & Non Members: Free of charge Time: 8:30am (sharp) - 11:30amContact: James Crafter - 0421 285 355

REGISTER ONLINE

NOW

Come and join us!

10 SCLAA Newsletter April 2017

Email: secretary@sclaa.com.au Phone: 1300 364 160

The second of the 2017 SCLAA Cycling Series - Yarra Boulevard Ride

Get out and active with the SCLAA; away from the traditional setting. Join the SCLAA’s Saturday Social Ride on the 27th of May; riding from Allpress Espresso in Collingwood, through the Yarra Boulevard return.

VIC/TAS Cycling Series - Yarra Boulevard Saturday, 27 May 2017

When: Saturday, 27 May 2017 Where: Allpress Espresso, 80 Rupert Street, Collingwood Cost: Members & Non Members: Free of charge Time: 8:30am (sharp) - 11:30amContact: James Crafter - 0421 285 355

REGISTER ONLINE

NOW

Come and join us!

Greetings to all WA Supply Chainers and Logisticians! 2017 is racing by, and with a couple of local events already under our belts, things are looking exciting for the rest of 2017.SCLAA (WA)’s close working relationship with the local ASCI branch (previously known as aPICS) paid dividends when those on the SCLAA (WA) mailing list were offered places on a February ASCI-organised visit to NEXTDC, one of the foremost IT data centres in WA.

Those that attended this event (offered free to SCLAA members) received a detailed grounding from Alana Atkinson from NextDC and Luke Davey (from Edisen, a NextDC partner) in the services offered at NextDC’s Malaga facility; a site achieving Tier 3 certification (out of a maximum of 4) from the Uptime Institute.

It was fascinating to hear about and to see first-hand the rigour behind the design of the facility; a pre-requisite in modern times for organisations whose day-to-day running is inextricably linked to the seamless utilisation of IT services ranging from server hosting to the provision of cloud based solutions. The group heard that major financial institutions and miners are among NextDC’s major customers.

Tour participants learned that the second of four data chambers has almost been filled with customers equipment, with $85m spent to date, and that fit out of the third chamber with power, data and supporting services is well progressed. The trip also took in a tour of the ‘warm’ rooftop standby generators and the facility’s loading and unloading dock. High levels of security were evident throughout the visit, it was also interesting to know that the choice of the facility’s location was largely based on the rule that the complex should be at least 10km from the customers’ own premises.

One of the most significant take-aways from the event from an SCLAA perspective was the statistic that although the event was organised by ASCI, almost all participants registered through the SCLAA; an indicator of the strength of the Association in the West.

Western AustraliaDivision Report Brian Lynn

12 SCLAA Newsletter April 2017

In March, Robert Warner-Stanton from Baytech was the driving force behind an SCLAA (WA) visit to the Q(antas)-Catering facility near the International Airport. Our tour guide, Colin Harris from Q-Catering led us on an hour long walk through the operation, which, by necessity to meet a weekly throughput of 100k meals, resembles a production line. Overlaid on top of this highly process-driven environment is however the exception handling logic necessary to accommodate both the modern demand for up to twenty separate categories of ‘special meal’ and unforeseen circumstances such as flight delays and plane changes.

Colin spoke very passionately about the amount of thought that has gone into the engineering of the operation, and of the need to embrace a constant level of change. He was also proud to point out how environmental considerations and the reclaiming for charity of otherwise waste food have been incorporated.

What was particularly apparent throughout the visit was the atmosphere of calm that is sustained despite the dynamic nature of the operating environment. Thanks to Q-Catering for being such an enthusiastic host

SCLAA (WA) intends to maintain the momentum provided by these first two events by providing a stimulating program for its members for the remainder of 2017. In the pipeline are site visits to third party logistics operators, and waste processors, breakfast and sundowner presentations by major food retailers and organisations in the resources sector. Watch for email, Facebook and Twitter communication regarding these. Also feel free to contact the association to take advantage of the privilege that members have to showcase their organisations and to actively participate in the setting of the Association’s future programme through involvement with the state committee.

13 SCLAA Newsletter April 2017

The ACT/SNSW Division has been pursuing a number of local businesses and government agencies to identify venues for future site visits. The objective is to provide our members with the opportunity to view a range of supply chain and logistics operations within our region. We are currently in discussions with the Canberra Deep Space Communications Complex at Tidbinbilla and the Australian War Memorial.

Arrangements are also well underway for our May monthly meeting, to be hosted by Canberra Airport. Recently Canberra Airport has opened up international links direct to/from Singapore and Wellington (NZ), with Singapore Airlines. This utilises Canberra international airport as a hub for both passengers and freight between all three cities. Canberra is increasingly becoming the new hub for freight moving from the ACT and southern NSW into the Singapore and NZ markets, an example is oysters from NSW South Coast farmers going almost direct to restaurants in Singapore.

In the near future Qatar Airlines will also be flying in and out of Canberra, providing additional services for regional travellers and produce. Our members are looking forward to the May meeting to gain a better understanding of developments to date, an update of the current situation, and what future plans and opportunities that these Canberra Airport ventures will offer.

We also met recently with the Australian Trucking Association (ATA) to gauge possible collaboration and partnership opportunities in the future. The ATA Headquarters are located in Canberra, with their direct membership consisting of the State divisions, who in turn have local business operations as their members. The diversity and spread of the ATA membership could offer opportunities for all SCLAA Divisions through interaction and support of each other’s events and initiatives.

Our committee has also been following up on the guidance provided by the Board at the strategic planning session in February to meet the current and future needs of members,

partners and industry stakeholders. The ACT/SNSW Committee is continuing to look at how we can offer value and incentives for local organisations to join, participate in and support the activities of the SCLAA in this region.

Some of the benefits available to members have been identified as:

1. Membership of a professional association is a positive individual career asset;

2. Membership of a professional association is a positive corporate asset when tendering for new business;

3. Access to formal and informal industry training and personal development opportunities;

4. Access to specific industry information and events;

5. Opportunity to nominate for local and national Awards (corporate and individual);

6. Opportunity to network locally and nationally with like-minded professionals;

7. Opportunity to showcase your business to other members/potential new clients;

8. Opportunity to visit other local businesses to see how they operate;

9. Opportunity to impress members’ clients and involve them in the activities of the SCLAA; and

10. Tax deductible membership fees

As President I wish to acknowledge the hard work the ACT/SNSW Committee has been performing, in particular Dennis Ogden and Mike Steele, for the time and effort they make in very trying, demanding and frustrating times, on top of their normal work commitments is much-admired and significantly valued.

ACT & Southern NSWDivision Report Gary Pearce ACT/SNSW State President

SCLAA Queensland heads to EB Games

On the 15th of March, 28 attendees visited the EB Games National Distribution Centre (DC) at Eagle Farm. Split into four groups we rotated around the facility housing over 10,000 SKU’s (ranging from console games to pop culture figurines.)

This DC also receives, processes, reconditions gaming consoles and hardware adding to the size of this vast Distribution Centre.

A workplace culture of continuous improvement, customer focus, material recycling coupled with staff development ensures the DC provides high levels of support to the 410 store network and their customers.

The SCLAA appreciates the professionalism and dedication shown by Andrew McDonald and the DC team.

QueenslandDivision Report Nerida Kelton Queensland State President

Matthew Guthrie presenting an SCLAA Certificate of Appreciation to Andrew McDonald, Distribution Director, EB Games.

EB Games Site Visit attendees

15 SCLAA Newsletter April 2017

NSWLooking aheadTim Charlton - NSW State President

What’s been happening?In late March NSW members were fortunate to visit Procter & Gamble’s (P&G) Distribution Centre in Sydney. Special thanks is due to our hosts who were open to answering questions and sharing insights.

What’s coming up next?The NSW committee is pleased to offer members an opportunity to tour Toll IPEC’s facility at Bungarribee on the 3rd of May (8am to 10am). The site offers the latest in industry-leading warehouse fit-outs, designed with safety front of mind.

The tour will showcase Toll’s site safety standards and sorting operations, which enable Toll to achieve international best practice in express freight delivery. The site has the capacity to process up to 32,000 parcels per hour.

Members can RSVP for the event via the SCLAA website before 26th April 2017.

If your organisation would like to showcase an innovative solution, feel free to reach out to the committee on nsw@sclaa.com.au

16 SCLAA Newsletter April 2017

REGISTER ONLINE NOW

Site VisitWednesday, 24 May 2017

Email: secretary@sclaa.com.au Phone: 1300 364 160

NUMBERS ARE LIMITED SO BOOK EARLY!

PLEASE NOTE: Clipex will have final approval of the registration list. Anyone not approved to attend this tour will be notified by email and any registration fees will be refunded.

When: Wednesday, 24 May 2017

What: Come and visit Clipex to see how a revolutionary ‘modular’ stock-handling system is received from manufacturers, stocked and retailed to agricultural customers here and overseas, and how a cloud-based business system adapted to enable a growth so rapid that the specs evolved faster than the system could be built. Clipex is a powerful case study in how a successful concept can be created, distributed and grown rapidly… and can either hindered or helped by the business systems that support it.

Where: 2 Jijaws Street, Sumner Park

Cost: Members - FREE TO ATTEND Non Members - $22.00 (inc GST)

Time: 9.45 am arrival for a 10.00 am start. The tour will take between 45 minutes and an hour.

On arrival, attendees should meet at the Front door, main entrance, 2 Jijaws Street, Sumner Park.

Parking: Street parking, Jijaws and Bullockhead Streets

On-Site Contact: Nalin Fernando, mob 0458 560 612

RSVP: Friday, 19 May 2017

Daily Demonstrations 11 Product Sector Zones

3 0+ Free Presentatio

ns230+ Exhibito

rs

Co-Located with Organised by

REGISTER NOW AT nationalmanufacturingweek.com.au

Where Australia’s Manufacturing Value Chain

Comes Together

9 – 12 May 2017 Melbourne Convention & Exhibition Centre

2017 SPEAKER PROGRAM

INDUSTRY 4.0: FREE TO ATTEND

Delivering the next Industrial Revolution

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