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School Board of Highlands County

HRA

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Access your account

Access your HealthEquity member account through the single sign-on from your Florida Blue member website at www.floridablue.com

• Once logged in, click on “My Account” and then “Financial Summary.” Then click on “View Your Health Reimbursement Account.”

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New HealthEquity mobile app

• On-the-go access • Take a photo of documentation with

phone and link to claims and payments• Send payments and reimbursements

from HRA• Manage debit card transactions• View claims status

Available for iOS and Android

Convenient, powerful tools:

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Using your debit card

• When to use the card– At the pharmacy for a Prescription– At the Provider’s office (only use the

card for payment at time of visit if provider is requiring payment at that time. Payment is usually made to the provider after a claim has been filed).

• When to pay online/mobile app– When you get a bill from your doctor

(amounts applied to your deductible)

• Remember to save ALL receipts– Take a photo using the mobile app!

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How It Works

1. When you visit your Medical Provider you will need to present your Florida Blue medical ID card.

2. Your provider will file the claim with Florida Blue.

3. Florida Blue will then send the claim to Health Equity

Provider

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Claim processing

• Your claim may appear on the HealthEquity’s website before it is visible on Florida Blue’s website.

• You can pay the provider by one of the following ways:– Call the provider and give them your HealthEquity debit card information– Write your HealthEquity debit card information on the payment section of

the bill and mail back to the provider– Log onto the HealthEquity website and select the button to “pay provider”

and a check will be mailed to the provider.

Note: Each time you use your HealthEquity debit card, the money is being taken from your HRA account. The card will no longer work once you have used all of your HRA money.

• Once your claim is processed, your provider will send you a bill.

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Substantiation

• What is Substantiation?– The IRS requires that HRA funds be used for qualified expenses only – Substantiation is documentation that an expense is qualified

• When is this needed?– Most pharmacies send us enough information for prescriptions– Claims are matched to card payments based on date, amount, and vendor type– If you pay for more than one date of service at a time– If you pay a discounted or partial amount– If we do not receive the claim (Mental health, dental and vision)

• How do I Substantiate?– Match to a claim on the portal– Send in an EOB

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Making payments online

• Login to your account at www.myhealthequity.com• Hover over My Money• Click on View Claims• Locate your claim• Click “Pay Provider”

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Powerful tools

• Convenient access• Online• Using our free mobile app• By telephone

• Use your HealthEquity account to• Check your balance• Review transactions• Review claims • Submit new claims or documents

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Who to call with questions

• HealthEquity 877.223.5329

– Substantiation– Help paying a claim– HRA account balance– Debit card questions / activation / ordering

• Florida Blue Member Services 800.352.2583

– Is a procedure/service covered under the medical plan

• School Board of Highlands County Insurance and Benefits Department

863.471.5669– Benefits eligibility

Expert friends

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Always availableOur member services are taking calls 24 hours a day, every day of the year

Every step along the wayWe are here to answer any questions you have and help you maximize your savings

Call todayLet us conduct a personal assessment of your plan options

877.223.5329