Carcere e inclusione: esperienze a confronto dall’Europa – 17 e 18 novembre 2011

Compartim, “Sharing”

Knowledge management programme in Justice Departement of Governement of Catalonia

Workshop: 1. Learning network among operators

Country Spain

SECTION 1 Personal information

Project’s coordinator

Name: Ana Saint-Dizier Role: Coordination of communities of practice and innovation training Address: Carrer Ausias Marc, 40 – 08010 Barcelona, Catalonia tel:+34-935527978 fax: e-mail: saint.dizier@gencat.cat

Year, realization period/duration

2006-2011 Organization promoting the action/Coordinating organization/Partners and supporting organizations

Centre for Legal Studies and Specialized, the center of training (initial and continuous) and research of

the Department of Justice of the Autonomic government of Catalonia

Financial source/Organization financing the project

Public Administration: the budget of the Compartim programme is about 100.000 € and it is directly

provided by Centre of training, which is part of the Justice Department

SECTION 2 The project/service

Targets

Justice Department workers: in 2011 we have had aproximativly 900 professionals participating in

communities of practice, mainly from penitenciany services (legal experts, art formers,sports trainers,

social educators, socialworkers, TICs trainers, etc.), Courts assessment services (psychologists,

socialworkers, mediators) and Juvenil Justice (social educators, prevention technics, tehcnics for penal

execution in the community, etc.). We also work with professionals of legal specialized library and

judiciary registres, civil mediators and workers of public legal information offices.

Short description of the service/project and of its objectives

Compartim is a network of communities of practice (CoP) formed by professionals and focused on

producing knowledge in Catalan Justice Department. In that project, a CoP is a group of professionals

sharing the same professional area who get involved willingly in the process for improving their day-to-

day praxis. Compartim programme offers them:

1. a structure (official 2.0 web, rooms and conference hall for meetings, administrative management,

etc.)

2. a budget (economical bonus for the moderators of each CoP, budget for external experts and annual

conference)

3. the know how for managing CoP in a successfull way, after 6 years of experience (progressive work

plan and schedule in relation with the targets of each CoP)

The CoP choose by itself the subject to work on, but in permanent coordination with the authorities in

order the CoP’s objectives take in account Organization needs. That coherence allows Organization

gives to CoP all kind of facilities.

Carcere e inclusione: esperienze a confronto dall’Europa – 17 e 18 novembre 2011

The CoPs would normally meets physically once a month and keep in permanent contact via a 2.0 web

(blocs, wikis, repositories, etc), so that members increase their professional sociability and share

knowledge.

At the end of the cycle (one or 2 years), those exchanges result in a “collaborative product” (protocol,

handbook, databases, communication tools as videos, pamphlets, etc) targeted to feed all the

representants of a profession in the institution.

Compartim promotes that creative and collective knowledge management to involve the workers in

training programmes as an alternative to formal education,what is called “learning by doing”, and in

that way, to improve professional cohesion and increase work motivation, searching new solutions for

the future.

Description of the actions/activities (Indicate here the actions/activities made available within the

service/project for the final recipients, e.g. consulting actions, education, tutorship, information and

awareness actions towards institutions, research, training, monitoring, assessment, international

activities) Compartim is focused on professional training for public workers. The actions are on one hand the permanent activity of communities of practice, and on the other hand, courses about group management, leadership for moderators, and about new technologies for all members of CoPs. Once a year, each CoP organize their Conference to present publicly their product and have a face to face debate. Compartim is also three general meetings, with all the representants of CoPs of the programme (20 in 2011), experts in knowledge management, CoP leaders in others organization (public and private). Compartim produce an average of 15 collaborative products a year and promote public diffusion of the majority in digital format, thanks to the institutional web and socialnetworks (facebook, youtube, twitter, etc.).

Skills involved and competences used on the field For CoP moderators: leadership, good relationship with authorities and with colleagues, empathy and capacity for synthesizing For CoP members: motivation, professional commitment, disponibility Success factors and difficulties observed

Success factors:

- the demand has to come from the professionals themselves

- a prepared organization that would support the collaborative project (it requires a previous

specific training for head and managers to explain the benefits of informal and collaborative

training)

- economical and human resources (incentives for moderators, coordination and administrative

office)

- a good dissemination network to make all products and actions public

Difficulties:

- lack of availability for that kind of “extra” in an economical crisis context (less workers, more

pression)

- decreasing economical resources for supporting all the project

- difficulties to keep a high level of participation and motivation in the oldests CoPs (6 years)

Carcere e inclusione: esperienze a confronto dall’Europa – 17 e 18 novembre 2011

Bibliography, published texts; website for further reference

General:

- MARTÍNEZ MARÍN, J.; SOTERAS, J. and VIVES, N.(coord.), El treball col·laboratiu a l’Administració,

Barcelona, Generalitat de Catalunya, 2009

http://www20.gencat.cat/docs/Justicia/Documents/ARXIUS/treball_collaboratiu_compartim.pdf

- Web: http://www.gencat.net/justicia/cejfe

- Blog: http://blocs.gencat.cat/blocs/AppPHP/gestioconeixement/

CoP products:

- Recomanacions per a defensar l’informe al judici oral, Barcelona, Generalitat de Catalunya, 2009

- Valoració de la mediació penal juvenil per part de víctimes i infractors, Barcelona, Generalitat de

Catalunya, 2010

- Revisió de la Guia d’avaluació del testimoni en violencia de gènere, Barcelona, Generalitat de

Catalunya, 2010

- Reflexions metològiques dels educadors socials dels centres penitenciaris entorn de l’atenció

individualitzada, Barcelona, Generalitat de Catalunya, 2010