schan resume
TRANSCRIPT
1655 N. California Blvd Apt# 245Walnut Creek, CA 94596
SIMON CHAN
SKILLS 14+ years of experience in healthcare setting Leader and strong communicator; interacts well with managers, application and technical team members Demonstrates a commitment toward meeting and exceeding the needs of customers and consistently
adheres to Customer Service standards Works well independently and under pressure Fluent in Epic Systems terminology, Microsoft Word, Microsoft Excel Assertive and willing to hold team members accountable for following established policy and procedure Strong organizational skills to manage complex changes with a variety of interdependent components Process-oriented with a critical eye for detail
EMPLOYMENT EPIC ENVIRONMENT RELEASE MANAGER
UCSF Benioff Children’s Hospital Oakland (March, 2013 – Present)
Change Control Facilitator: Operationalize Epic change control processes and coordinate key Epic environment activities between 50
application analysts and 5 technical team members Collaborate with 18 client change management teams to define, update, and administer processes for
implementing Epic changes for over 2000+ end users Provide a quality control function for 15,000+ change request submissions, supporting documentation,
and approval requirements per established guidelines, and ensure that change approvals (and rejections) are obtained in a timely manner utilizing appropriate escalation paths
Track changes to completion and ensure validation from change requestors Data Courier Administrator: Setup and maintain Epic Data Courier configuration and 10 Data Courier interfaces to support analyst
build migration activities Conduct weekly Data Courier audits to ensure integrity of environments Assist teams with troubleshooting Data Courier related errors Assist Project Managers to coordinate the activities of the 15 application and 3 technical team leads
Environment and Release Manager: Utilized team members’ input to design and roll out Downtime Checklist, improving efficiency and
timeliness of SU Assist Project Managers with Epic Special Updates (SUs) by creating and implementing quarterly execution
plans for the technical and application teams Communicate environment activities, including refreshes, downtimes, upgrade and patches to application
teams and 2000+ end users Manage up to 18 Environments and Releases simultaneously Help resolve critical cross-group technical/application issues to prevent impact on Environment and
Release schedule Ensure all Environment and Release documentation is finalized at Environment and Release sign-off Integrated Testing Lead: Perform regression testing prior to SU release to ensure all major workflows are functioning as expected Coordinate with teams to perform integrated testing in preparation for each Upgrade Epic Nova Lead: Update and maintain 60+ user roles and distribution of Nova products to build teams Run, assess and present routine Nova status reports for Project Managers and team leads to ensure all
deadlines are met
HIS HELP DESK TECHNICIAN
UCSF Benioff Children’s Hospital Oakland (June, 2012 - March, 2013)
Managed HIS Help Desk including telephone and e-mail user support requests Provided first level user support triage by coordinating external support agencies and internal HIS staff Troubleshot and repaired hospital-wide hardware issues; purchased IT equipment Administered HIS Help Desk database application and maintained HIS equipment inventory Provided training and coaching for other HIS staff in the use of the HIS Help Desk application.
DIETARY SUPERVISOR
UCSF Benioff Children’s Hospital Oakland (May, 2007 – June, 2012)
Ensured high quality food service for over 200 patients and families Hired, trained, disciplined and evaluated 8 dietetic assistants and 15 tray-line staff Prepared in-service trainings and generated work schedules for dietary employees Addressed patient complaints; conducted patient satisfaction surveys Increased patient satisfaction score from 8.4 to 9.3 (Snowberry Survey)
DIETETIC ASSISTANT
UCSF Benioff Children’s Hospital Oakland (May, 2005 – May, 2007)
Responded to patient calls and entered requests according to dietary guidelines Tracked and recorded food consumption and developed meal plans in collaboration with dieticians for
patients with dietary restrictions
FOOD SERVICE WORKER
UCSF Benioff Children’s Hospital Oakland (April, 2003 – May, 2005)
Maintained kitchen cleanliness in accordance with sanitation guidelines in hospital kitchen serving approximately 450 customers per day
Delivered and provided quality control for 200+ patient meals per day Managed cash register and retail environment in hospital cafeteria
EDUCATION BACHELOR OF SCIENCE: CORPORATE MANAGEMENT WITH AN OPTION IN MARKETING
California State University East Bay, Hayward CA
CERTIFICATION EPIC 2012, 2014, 2015 CERTIFIED – DATA COURIER ADMINISTRATOR
Epic Systems (Electronic Medical Records)
EPIC 2012 CERTIFIED – CHRONICLES INSTALL UTILITIES
Epic Systems (Electronic Medical Records)
LANGUAGE English and Chinese (Cantonese)
SPECIAL PROJECT TECHNICAL LEAD, EVENT REPORTING SYSTEM DESIGN AND IMPLEMENTATION TEAM
UCSF Benioff Children’s Hospital Oakland (December, 2014 – June, 2015)