SB9011D User Manual v1.0

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    SB9011D All-in-one Touch POS Terminal

    USER MANUAL

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    Tab le o f Cont ent s

    1 Overview . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . 2

    1.1

    Safety Inform ation ........................................................................................ 2

    1.2

    Electrom agnetic com patibility statem ent ................................................. 3

    2 I n st a l la t i o n G u i d e. . . . . . . . . . . . . .. . . . . . . . . . .. . . . . . . . . . . . . . . . . .. . . . . . . . . . .. . . . . . . . . . . . . . . . . . .. . . . 4

    2.1

    Appearances .................................................................................................... 4

    2.2

    Rear panel I/O connectors ............................................................................. 5

    3 Se t u p a n d D r i ve r I n st a l la t i o n. . . . . . . . . . .. . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . .. . . . 6

    3.1

    M otherb oard BIO S settings .......................................................................... 6

    3.2

    Touch screen driver installation: .................................................................. 8

    4

    Troub leshoot ing ............................................................................... 16

    5 Speci f icat ions ................................................................................... 19

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    1 Overview

    Than k you for purchasing the SB9011D all-in-on e touch PO S term inal, Bem atech is

    com m itted to continuou sly im prove product quality and provide better

    after-sales service. In order to take full advantage of ou r devices, w e strongly

    recom m end that you take the tim e to read this m an ual before diving into

    softw are solution.

    Note: Informat ion in t his manual may change wit hout prior not ice.

    1.1 S a f e t y In f o rm a t ion

    Before plug in the prod uct, please m ake sure the pow er you provide

    m eets the pow er requirem ents (such as voltage, frequency); M ake sure

    the grou nd term inal of the pow er outlet is w orking prop erly.

    Lightning m ay dam age this product. D uring ligh tning storm s, unplug

    the n etw ork cable, pow er cab le and any other connection s.

    Turn off pow er before connecting any devices (except U SB devices) to the

    term inal.

    D o not attem pt to op en the chassis. You m ay b e hurt by electric shock.

    For service, call your place of purchase.

    D o not spill liquid on the term inal. D o not place any objects into the

    ventilation holes of this product. It m ay cause short-circuit of the internal

    com ponents an d cause a fire or electric shock.

    After the com puter is stored below tem perature of 10 C, please place the

    m achine in room tem perature (10-35 C) in the original packing for at

    least tw o hou rs to allow the term inal to restore to room tem perature

    before op eration. This is to avoid condensation that m ight bring

    electrical dam age.

    Keep the term inal clean, dry, an d aw ay from dust, m oisture an d direct

    sunlight.

    D o not use harsh chem icals or strong clean ing solven ts to clean the

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    2 I n st a ll a t i o n Gu id e

    2 .1 Appearances

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    2 .2 Re a r pa ne l I /O c onne c t o rs

    At the rear panel of the SB 9011D is a row of external I/O device connectors

    detailed as follow s:

    PO W ER key: Turn p ow er on/off

    M O U SE: Connection to P S/2 m ouse

    KB: Con nection to PS /2 keyboard

    LP T: D B25 parallel port for con nection to PO S printer

    VG A: VG A signal ou tput for connection to external m onitor

    CO M 1.3.4.5.6: D B9 port for connection to serial devices

    U SB: Connection to U SB devices

    LAN 1: RJ-45 E thernet connection to 100M -bit LA N

    LAN 2: RJ-45 Ethernet connection to G iga-bit LA N

    LIN E O U T: Stereo p hone jack aud io output

    M IC IN : M icrop hone inpu t

    12V D C IN : Conn ection to 12V D C Pow er Supply

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    3 S et u p a n d D r i v er I n st a l la t i o n

    3 . 1 M o t h e r b o a r d B I O S se t t i n g s

    The PO S term inal has a BIO S (B asic Input O utput System ) chip on the

    m otherboard. Every tim e you start the term inals, the system w ill first run the

    BIO S self-test routine to check the m ain com ponents of the system to ensure it is

    w orking properly.

    The term inal is loaded w ith default BIO S settings in the factory. Please do not

    change the param eters in the BIO S unless necessary.

    In the follow ing situations, you need to run the BIO S setup:

    1) Error m essage app ears on the screen d uring the system self-test and

    requested to enter BIO S setup.

    a. Press F1 to run setup; or

    b. Press F2 to load defau lt values and con tinue

    2) If you n eed to change the factory default settings to custom ized ap plication

    requirem ents.

    a. D uring system boot, hit D EL key to enter BIO S setup.

    b. If the m essage disappears before you respo nd to, you can turn off the

    m achine and restart the com puter. You can also press + +

    to restart.

    Contro l keys

    M ove up

    M ove dow n

    M ove left

    M ove right

    To select this option

    To exit the m enu or to return to the m ain m enu from the subm enu

    Increase the value or change selection Reduce the value or change selection

    H elp, on ly available in the status m enu and select tem plates m enu

    To load defaultl settings

    To store settings and exit the CM O S SE TU P program

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    M a in CM O S Se t u p M e n u

    System O verview

    IP25X2 B IO S V ER:1.00

    AM IBIO S

    Version :08.00.15

    2011-06-20

    Item H elp

    Built D ate:06/20/11

    ID :LIPVB8106

    System sum m ary

    ID E D evice N ot detected

    W hile entering setup

    BIO S auto detects the

    Presence of SATA

    D evice. Th is displays

    The status of auto

    detection of SATA

    devices.

    CF D isk D evice N ot detected

    SATA1 D evice H ard D isk

    SATA 2 D evice N ot D etected

    System tim e (hh:m m :ss)

    System date (m m :dd:yy)

    Language

    12 : 34 : 56

    Fri 10/26/2012

    English

    System O verview

    IP25X2 B IO S V ER:1.00

    AM IBIO S

    Version :08.00.15

    2011-01-05

    F1 H elp Select Item +/- Change Values F9 Setup D efau lts

    Esc Exit Select M enu En ter Select Su b M enu F10 Save and Exit

    A d v a n ce d Se t t i n g s M e n u Advanced Settings Item H elp

    W ARN IN G : setting w rong values in the below

    sections m ay cause system to m alfun ction

    CPU Con figu ration

    Supper IO Configuration

    Configure CPU

    H ardw are H ealth Configure

    ACPI Configure

    U SB Con figu ration

    APM Configuration

    F1 H elp Select Item +/- Chan ge Values F9 Setup D efaults

    Esc Exit Select M enu Enter Select Sub M enu F10 Save and Exit

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    E xit M e n u

    Exit options Item H elp

    Save Chan ge and Exit

    D iscard Change and Exit

    D iscard C hange

    Load O ptim al D efault

    Exit system setup

    after saving the

    changes.

    F1 H elp Select Item +/- Chan ge Values F9 Setup D efau lts

    Esc Exit Select M enu Enter Select Su b M enu F10 Save and Exit

    3 .2 Touc h s cre e n d r iv e r ins t a l la t ion :

    St ep 1:N avigate to the installer directory to find the setup.exe file. D ouble-clickon setup.exeto start installation.

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    S t e p 2 : W hen installation starts, click [N ext] to p roceed to the next step.

    S t e p 3 : Installation in progress

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    S t e p 4 :U ncheck Install PS/2 interface driverand click [N ext] to continue

    installation.

    S t e p 5 :U ncheck install R S232 interface d riverand click [N ext] to continue

    installation.

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    S t e p 6 : Select option N O N E, click [N ext] to continue installation.

    S t e p 7 : W hen installing U SB touch, please connect the U SB controller and U SB

    cab le

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    St e p 8 :If there are additional touch m onitors connected, please check Support

    m ulti- m onitor system .

    S t e p 9 : Select the destination location to install the tou ch driver. Th e default

    path is C: \ Program Files \ eG alaxtouch. Click [N ext] to continue installation.

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    Step 10: Select the P rogram Folder to install the utility. Th e default is

    eG alaxtouch. Click [N ext] to continue installation.

    St ep 11: Check the option to create a d esktop shortcut icon.

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    After install the d river successfully, identify the U SB controller is installed as

    show n b elow .

    Touch function settings

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    Touch calibration

    Touch device line test

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    4 Troub leshoot ing

    1) Te rm ina l doe s no t boo tIf the term inal can not boo t after repeated pressing of the pow er sw itch w hen

    connect to the pow er, the term inal pow er light rem ains off, the fan d oes not

    op erate, an d the B IO S beeping is not heard, it m igh t be pow er supply problem s.

    (a) Check the pow er ad ap ter is plugged in correctly to the pow er outlet.

    (b) Check the connection betw een the term inal and the pow er adapter, an d then

    re-boot the m achine.

    (c) If the term inal is w orking in high tem perature environm ent that causes theterm inal au tom atically shut dow n in p rotection m ode, please disconnect the

    pow er of the m achine. W ait until environ m ent tem perature has dropped and

    restart.

    (d) If the term inal does not boot after a sudden pow er failure or illegal shutdo w n,

    unplug the adapter from the term inal, and press the p ow er button several tim es.

    Then plug in the adap ter an d b oot again.

    (e) If the ad apter ligh t blinks or go off, unplug the adap ter im m ediately an d do

    not plugged in again. Contact w ith our prod ucts service cen ter.

    2 ) T h e t e r m i n a l a u t o m a t i ca l ly r e st a r t ( o r sh u t d o w n )

    If term inal is freq uen tly autom atic shutdow n or au to-boot du ring operation (or

    boot up),

    (a) Check the p ow er sup ply is connected properly; m ake sure the plug is not loose

    and contacts are in good condition;

    (b) Check if the A C line voltage is stable;

    (c) A sudden pow er failure or im prop er shutdow n m ay cause this prob lem . Press

    F8 to boot system into safe m ode and debug.

    (d) If any new hardw are is added or replaced that caused this prob lem , rem ove

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    the h ardw are an d reboo t;

    (e) If the above steps do n ot resolve this problem , reinstall the operating system .

    3 ) The t o uc h s cre e n doe s no t re spon d(a) Rem ove the touch driver and then install it again.

    (b) Execute the eG alaxTouch utility and check if the interface p ort is w orking.

    4 ) W h e n t o u c h i n g t h e scr e e n , cu r s o r a l w a y s r e t u r n s t o a f i xe d p o si t i o n .

    (a) Check if there is anything pressing on the touch screen.

    (b) O ther high pow er or high frequency equ ipm ent m ay affect the screen or

    controller. M ake sure that the touch screen is aw ay from the high-voltage

    equ ipm ent.

    (c) The touch screen driver is not installed correctly, install the driver (please refer

    to the "Touch Screen Setup") an d run a 25-point calibration.

    5 ) Touc h s cre e n is no t a c cura t e

    Please run the touch screen calibration program w ith a 25-point recalibration, w e

    also recom m end you to do this after chan ge the m onitor resolution or refresh

    rate. W hen running the calibration, tou ch the center of calibration point to

    assure accuracy.

    6 ) T h e cu r s o r m o v e s o p p o s it e t o t h e t o u c h m o ve m e n t

    (a) Run the 4/9/25 p oint calibration.

    (b) The touch screen driver is not installed properly, reinstall the d river.

    7 ) The curs or f i x e d a t t he e dge o f LCD

    (a) Check if the edge of the screen is being pressed by som ething.

    (b) Check the edges of the LCD if there is anything jam m ed in the front bezel.

    (c) M ake sure the touch screen is clean.

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    8 ) The curs or in t he t ouc h sc re e n c a n on ly m ov e in a sm a l l a re a o r t ou ch

    pos i t ion s a re ina c cura t e .

    (a) This situation u sually occurs first tim e after installing the driver. Please run

    the touch screen calibration program . W e also recom m end you to d o this after

    changing m onitor resolution .

    (b) Run the touch screen calibration program to do a 25-point recalibration.

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    5 Spec i f ica t ions

    M OD EL SB90 11D 15 Al l -in -one Touch POS Term ina l

    M a in B o a r d

    CP U Intel Atom Processor, D 525 dual core 1.8G H z

    Ch ipset D 525 + CH 8M chipset

    M em ory D D R3 1066/1333, up to 4G B

    Storage SA TA 2.5 inch H ard D isk D rive, 160G B or higher

    Di s p l a y

    LCD panel 15TFT LCD

    Resolution 1024x768

    Brightness 250cd/m2

    Touch Screen 5-w ire resistive tou ch

    View Angle H orizontal: 140 Vertical: 130

    Tilting Angle 0 to 90

    I / O Por ts

    External D C Inp ut 1x D C jack

    PS/2 Ports 1x PS/2 m ou se, 1x PS/2 keyboard

    Serial Ports 5x D B9 serial po rts (CO M 1, CO M 3-CO M 6)

    Parallel Port 1x D B25 parallel port

    VG A 1x D B15 2ndvideo VG A con nector

    LA N 2x RJ45, (1x 100M bit, 1x 1G bit)

    U SB 4x U SB 2.0

    Audio 1x audio out, 1x m ic in

    E n v i r o n m e n t

    O perating Tem perature 0C to 40C

    Storage Tem perature -20C to 60C

    Relative H um idity 8% to 80% no n-con den sing

    El e ct r i ca l (Ex te rna l Pow e r Ada p t e r )

    Inpu t 100 to 250VA C, 50 to 60H z AC 2.5A

    O utpu t D C 12V 7A

    Pow er Consum ption 35W m ax

    M e c h a n i ca l

    Packing D im ensions 460x420x240m m

    W eight N W 6.5Kg, G W 8.5Kg

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    SB9011D All -in-one Touch POS t erminal