saunders international care factor 100 talks
TRANSCRIPT
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“care factor zero”
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“culture eats strategy for breakfast”
Culture eats strategy and structure for breakfast
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Employee Engagement
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Engagement = care factor
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Care factor zero!
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Care factor zero!
Care Factor
100
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Global Financial Crisis2007Global Financial Crisis - 2007
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NOW!Need pic
Global Engagement Crisis (now!)
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Engaged
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Not Engaged
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Actively Disengaged
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Global Engagement CrisisLevel of Engagement World Australia
Engaged
Not Engaged
Actively Disengaged
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged
Actively Disengaged
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged 63Actively Disengaged
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13Not Engaged 63Actively Disengaged 24
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63Actively Disengaged 24
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24
100% 100%(Gallup Consulting)
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Global Engagement CrisisLevel of Engagement World Australia
Engaged 13 24Not Engaged 63 60Actively Disengaged 24 16
100% 100%(Gallup Consulting)
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So what? Highly Engaged =
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Improving Culture and Engagement
Improving Engagement
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SAL – biggest in 25 yearsKey finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplaceleadership.com.au
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Leaders drive the organisational capabilities
that lead to better performance
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Investment in leadership development pays
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Leadership is critical for innovation
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Frontline leaders have the biggest impact on
employees
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Engagement, culture, trust and 'intention to quit' are
results of good leadership
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What the best do differently
(Gallup)
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What the best do differently
(Gallup)
They develop their leaders!
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What the best do differently
(Gallup)
Strategic, top down approach to engaging leadership teams
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What the best do differently
(Gallup)
Cascade engagement through managers to employees
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What the best do differently
(Gallup)
Managers are accountable for their team’s engagement
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Care factor zero!
Care Factor
100
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CF1001. Clarity
Care Factor 1001. Make your expectations crystal clear
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CF1002. Feedback
Care Factor 1002. Give honest, regular feedback
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CF1003. Vision
Care Factor 1003. Share the vision, priorities, action plans
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CF 1004. Growth
Care Factor 1004. Provide opportunities for growth and development
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CF1005. Belong
Care Factor 1005. Help people feel like they belong
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Care Factor 100 (100% of your people, 100% engaged)
1. Expectations of performance are crystal clear
2. Honest, regular feedback on performance is given
3. Vision, strategic priorities and action plans are shared
4. There are opportunities for growth and development
5. There is a team environment where everyone feels like they belong
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What are your ideas for helping your people to be
more engaged?
What are some things that could happen at your place to increase engagement in these 5 areas?
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“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
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Actively Disengaged
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Not Engaged
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Engaged
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Engagement = Happiness!
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gregmowbray
gregmowbray.com1
@gregmowbray
Care Factor 100