saudi(arabia’s(fastestgrowing( mobile(network( product ...1- provide hajj & umrah tour...

Product & Prepara-on Pilgrims Presenta-on

by

Mohsin Tutla Director of Interna-onal Distribu-on

* Celebra-ng 10 Years of Specialist Exper-se *

Welcome to ZAIN KSA Saudi Arabia’s Fastest Growing Mobile Network

How it will be ac-vated?

When it will be? Why Is ZAIN Sim

card Amazing?

We Will! Why do I need to do all this?

What is Border Entry No.?

Finger Print? No Pain, No STC, Mobily or ZAIN!

Simplify It, Who will Help Me?

SIM CARD!!!

Its EASY Keep Visa Page Copy

Keep A Passport Copy

Pilgrim My Hajj

WHY SIMCARDS ARE BEING PROVIDED IN ADVANCE PRE-‐DEPARTURE! 1 - Ensure Pilgrims have guaranteed access to telecom services during Hajj, avoiding crowds 2 - Assist Pilgrims in avoiding high roaming charges by transferring to local network services 3 - Enable Pilgrims to know Mobile Number pre-departure, to share with family and friends 4 - Enable Tour Operators to store accurate database of Pilgrim contact details in Saudi Arabia for added safety and security 5 - To ensure Pilgrims are provided with SIM Cards from official channels, limiting failure rates and guaranteeing customer service from all ZAIN Mobile Telecom Outlets.

GUIDANCE

© C o p y r I g h t

AMAZING FOR HAJJ

© C o p y r I g h t of Hajj People Ltd

1 -‐ SIM Cards are NOT pre-‐ac-vated and NOT available for instantaneous use upon arrival – Saudi CITC Regula-on 2 -‐ SIM Cards will only be ac-vated aaer registering Pilgrims “Border Entry Number” and finger print with ZAIN Mobile Network System – Which can only be done upon arrival in Saudi Arabia 3 -‐ Pilgrims can expect the SIM Cards to be ac-vated and ready to use within 24 hours of arriving in Saudi Arabia – So let your loved ones know of this fact. 4 -‐ SIM Cards can be individually ac-vated at the Jeddah and Medina Airport at ZAIN KIOSKs upon arrival 5 -‐ SIM Cards can be ac-vated at your Hotel with a sta-oned ZAIN Ac-va-on Team Staff booked by agent 6 -‐ Delays in registra-on can occur due to systems down 7-‐ Pilgrims arriving in Medina Airport will have their group SIM Cards ac-vated at the Hotel, NOT Airport

MANAGING EXPECTATIONS Important Understanding for Pilgrims


ACTIVATING SIM CARD


YOUR SIMCARD & MOBILE NUMBER

4 ITEMS REQUIRED FOR ACTIVATION -‐ KEEP PRINTED COPIES

BORDER ENTRY NO. / LABEL PROVIDED AT UK AIRPORT PRIOR TO DEPARTURE OR IN JEDDAH OR MADINA AIRPORT

KEEP A PASSPORT COPY KEEP A PRINTED COPY OF YOUR VISA PAGE SCAN FINGER PRINT AT ZAIN STORE & KIOSK IN SAUDI ARABIA

HAJJ PEOPLE LOGO – GUARANTEES ACTIVATION SUPPORT AT THE SAUDI AIRPORTS ( JEDDAH & MEDINA )

ZAIN TEAM READY TO HELP YOU UPON ARRIVAL

Contact Us: [email protected]

ACTIVATING YOUR ZAIN SAUDI SIM CARD RECAP


1 -‐ SIM Cards are NOT pre-‐ac-vated and NOT available for instantaneous use – Saudi CITC Regula-on 2 -‐ SIM Cards will only be ac-vated aaer registering Pilgrims “Border Entry Number” and finger print with ZAIN Mobile Network System – Which can only be done upon arrival in Saudi Arabia 3 -‐ SIM Cards can be individually ac-vated at the Jeddah and Medina Airport at ZAIN KIOSKs upon arrival

RESPONSIBILITY OF THE PILGRIM

1 -‐ Keep Copy of Visa Page 2 - Keep Copy of Passport Page 3 - Apply Barcode Border Entry Sticker onto the SIM Card at the Airport 4 - Self Activate the SIM Card at the Airport or Hotel positioned ZAIN Kiosks 5 - Scan required and requested finger print for registration purposes 6 - Return any faulty SIM Card to the Tour Operator only after visiting ZAIN Outlet

SIMCARD & MOBILE NUMBER

RESPONSIBILITY 1 & 2


RESPONSIBILITY OF THE ZAIN MOBILE NETWORK COMPANY 1 - SIM Cards compatible with all Mobile Phones 2 - Activate SIM Cards at all Official ZAIN Outlets 3 - Activate SIM Cards at Airport Kiosk and Hotel 4 - Provide High quality service and coverage 5 - Make recharge vouchers widely available 6 - Provide friendly and good customer service

RESPONSIBILITY OF THE INTERNATIONAL DISTRIBUTOR & ZAIN PARTNER

1- Provide Hajj & Umrah Tour Operator Authorised & System Registered SIM Cards 2 - Arrange ZAIN Telecom staff presence at Tour Operator Clients Hotel in time 3 - Maintain record of Pilgrim Passport Page, Visa Page and Border Entry Number

RESPONSIBILITY 3 & 4


RESPONSIBILITY OF TOUR OPERATOR 1 - Provide Pilgrims with ZAIN Mobile SIM Card before departure to Saudi Arabia 2 - Provide Pilgrims with a Copy of Client Passport & Visa Pages 3 - Provide Pilgrims with Border Entry Bar Code Sticker at the Airport prior to departure 4 - Advise Pilgrims – Where To Activate, How To Identify Border Entry Number and Recharge I.D Number 5 - Tour Operator NOT responsible for delays in activation 6 - Tour Operator NOT responsible for product failure, technical issues or network calling rates 7 - Tour Operator NOT responsible for arranging activation team presence at the Hotel

RESPONSIBILITY OF THE PILGRIM

1 -‐ Keep Copy of Visa Page 2 - Keep Copy of Passport Page 3 - Apply Barcode Border Entry Sticker onto the SIM Card at the Airport 4 - Self Activate the SIM Card at the Airport or Hotel positioned ZAIN Kiosks 5 - Return any faulty SIM Card to the Tour Operator only after visiting ZAIN Outlet

ADVICE TO PILGRIMS

© C o p y r I g h t by Hajj People Ltd

BE A PART OF SUPPORTING YOUR HAJJ GROUP & FELLOW PILGRIMS 1 - Give time and space to group leaders tending to important operational activities prior to SIM Cards 2 - One Pilgrim can Register & Activate 10 SIM Cards – Support by activating SIM’s for others 3 - Notify your Group Leader of your Border Entry Number 4 - Take Mobile Phone Snap Shots of your PASSPORT PAGE, VISA PAGE, BORDER ENTRY NUMBER 5 - If the product fails to work, seek out ZAIN Outlets and Representatives NOT the Tour Operator 6 - Should for some reason or another – ZAIN Activation Team NOT present in the Hotel and you require to activate your SIM Card urgently, Kindly visit Any ZAIN Store. 7 - Should any ZAIN Outlet refuse to serve or activate your SIM Card report to [email protected] 8 - DON’T FORGET TO MAKE SURE YOUR PHONE IS OPEN TO ALL NETWORKS - UNLOCKED PILGRIM PROTECTION

1 - Tour Operator will maintain accurate record of the user of each Mobile Number – irrespective of who activated the SIM Card, making it safe to provide consent and activate SIM Cards for other members 2 - SIM Card is linked to Border Entry Number – Activated Upon Arrival & De-Activated Upon Departure


FREQUENTLY ASKED QUESTIONS?

Q1: Is the SIM Card Data Enabled for Internet? YES – YOU CAN BUY DATA BUNDLES

Q2: Can we make calls using What’s App? NO – ONLY WHAT’S APP TEXTING

Q3: Is the SIM Chip Compa-ble to my Phone? YES – 3 IN 1, STANDARD, MICRO & NANO

Q4: What is my Saudi Mobile Number? Clearly Labeled on Reverse of SIM Chip holder

Q5: How Do I Top Up: Top Up Instruc-ons found on Recharge Voucher

Q7: Where Can I buy Recharge Voucher From: At All ZAIN Outlets & Grocery Shops

Q6: What is my Recharge I.D No. ? It is the Same as your Border Entry Number

HAVE A SAFE & REWARDING HAJJ EXPERIENCE

THANK YOU FOR CHOOSING


CONTACT US FOR MORE INFORMATION Email: [email protected] Tel: +44 (0) 208 252 43 63

saudi(arabia’s(fastestgrowing( mobile(network( product ...1- provide hajj & umrah tour...

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