sas® business analytics framework - home - holos · 2. business analytics framework 2.2.2....
TRANSCRIPT
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Business Analytics FrameworkRui RosaBusiness Development Managerruirosaporsascom
Ana Margarida AlexandreBusiness Development ndash Analytical Intelligenceanamargaridaalexandreporsascom
Joatildeo AlvesBusiness Development ndash Business Intelligencejoaoalvesporsascom
2
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
3
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
4
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
5
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
Maior companhia privada (natildeo cotada em bolsa) na induacutestria de IT
Software e Serviccedilos de Consultoria
Estabilidade e consistecircncia financeira
Soacutelida base de Clientes em diversas induacutestrias
Top Rankings de analistas independentes em diferentes disciplinas
IDC Gartner Group Forrester Report hellip
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
2
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
3
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
4
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
5
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
Maior companhia privada (natildeo cotada em bolsa) na induacutestria de IT
Software e Serviccedilos de Consultoria
Estabilidade e consistecircncia financeira
Soacutelida base de Clientes em diversas induacutestrias
Top Rankings de analistas independentes em diferentes disciplinas
IDC Gartner Group Forrester Report hellip
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
3
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
4
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
5
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
Maior companhia privada (natildeo cotada em bolsa) na induacutestria de IT
Software e Serviccedilos de Consultoria
Estabilidade e consistecircncia financeira
Soacutelida base de Clientes em diversas induacutestrias
Top Rankings de analistas independentes em diferentes disciplinas
IDC Gartner Group Forrester Report hellip
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
4
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
5
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
Maior companhia privada (natildeo cotada em bolsa) na induacutestria de IT
Software e Serviccedilos de Consultoria
Estabilidade e consistecircncia financeira
Soacutelida base de Clientes em diversas induacutestrias
Top Rankings de analistas independentes em diferentes disciplinas
IDC Gartner Group Forrester Report hellip
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
5
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
Maior companhia privada (natildeo cotada em bolsa) na induacutestria de IT
Software e Serviccedilos de Consultoria
Estabilidade e consistecircncia financeira
Soacutelida base de Clientes em diversas induacutestrias
Top Rankings de analistas independentes em diferentes disciplinas
IDC Gartner Group Forrester Report hellip
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
6
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Institute
SASreg
Professional Services
Technical Support
SASreg Training Partnerships
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
7
Copyright copy 2010 SAS Institute Inc All rights reserved
Evoluccedilatildeo
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
8
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
9
Copyright copy 2010 SAS Institute Inc All rights reserved
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
10
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Data Integration
Data Quality
Enterprise Connectivity
ETL (Extract Transform Load)
Metadata Management
Data Migration amp Synchronization
Data Federation
Master Data Management
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
11
Copyright copy 2010 SAS Institute Inc All rights reserved
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
12
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
13
Copyright copy 2010 SAS Institute Inc All rights reserved
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
14
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Reporting
Dashboards
Business Visualization
Web-based Reporting
Query amp Analysis
Integrated Analytics
Guided Analysis
Microsoft Office Integration
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
15
Copyright copy 2010 SAS Institute Inc All rights reserved
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
16
Copyright copy 2010 SAS Institute Inc All rights reserved
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
17
Copyright copy 2010 SAS Institute Inc All rights reserved
Business Analytics Framework
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
18
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
19
Copyright copy 2010 SAS Institute Inc All rights reserved
Capabilities
Metadata driven
Access to any data source
Impact Analysis
Banking focused Data structures
Automation and scheduling of jobs
Centrally managed
Maintainable
Auditable
2 Business Analytics Framework21 Integraccedilatildeo de Dados
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
20
Copyright copy 2010 SAS Institute Inc All rights reserved
Enterprise ConnectivitySASreg Data Integration
Enterprise Applications Oracle Applications PeopleSoft SAP BW SAP R3 Siebel and more
Database sources AS400 ODBC IBM DB2UDB Informix Microsoft Access Microsoft Excel Microsoft SQL Server MySQL Netezza DATAIIegro HP NeoView OLEDB Oracle Sybase Sybase ASIQ SAS data sets SAS Scalable Performance Data Server SAS Scalable Performance Data Engine Teradata and more
Mainframe data sources (OS390 and zOS) ADABAS CA-Datacom CA-IDMS COBOL IBM DB2 IMS-DLI ISAM files Oracle SYSTEM 2000 Teradata VSAM (KSDS and ESDS) and other file formats
File formats CSV XLS Access WKS textflat files XML COBOL Copybooks and FTP and URL-based sources Reads and writes data representations such as ASCII Binary EBCDIC Hexadecimal and Octal
Support for Message-Oriented Middleware including WebSphere MQ from IBM MSMQ from Microsoft and Tibcorsquos Rendezvous
Support for unstructured and semi-structured data to parse and process files
Access to static and streaming data for sending and receiving via Web services
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
21
Copyright copy 2010 SAS Institute Inc All rights reserved
Data Quality
Profile monitor and actively manage the quality of enterprise data
Data cleansing provided in native languages with localizations
Integrate and standardize data across multiple systems and business units
Define data correction rules to reflect organizational changes and cleanse data
Embedded into batch near-time and real-time processes
Provide decision makers with trustworthy information
bull Gender Analysis
bull Identification Analysis
bull Standardization
bull Parsing
bull Automated Rule Building
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
22
Copyright copy 2010 SAS Institute Inc All rights reserved
ETL (Extract Transform Load) SASreg Data Integration
Intuitive point-and-click design editor window
Quickly identify inputs and outputs and create business rules in metadata
Push processing down to the database for ELT execution
More than 300 predefined table and column-level transformations
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
23
Copyright copy 2010 SAS Institute Inc All rights reserved
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
24
Copyright copy 2010 SAS Institute Inc All rights reserved
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
25
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
26
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
Como adequar
a mensagem a
cada cliente
Quais as
necessidades dos
clientes
Quais os
clientes de
maior valor
Qual o perfil
de cada
cliente
Qual a
tendecircncia dos
dados
Quais os
clientes mais
problemaacuteticos
Qual a
proacutexima
melhor oferta
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
27
Copyright copy 2010 SAS Institute Inc All rights reserved
Realizar uma Interacccedilatildeo positiva com o Cliente
Como garantir uma experiecircncia positiva e consistente com o Cliente
Adequar e Desenvolver os Produtos para cada tipo de
Cliente
Desenvolver novos produtos ou ofertas com base nas necessidades de cada
grupo de clientes
Maior fidelizaccedilatildeo dos Clientes
Como manter Clientes sendo estes cada vez mais exigentes informados e
menos fidelizados agraves organizaccedilotildees
Competitividade e Diferenciaccedilatildeo face agrave concorrecircncia
Como manter a competitividade face agrave concorrecircncia cada vez mais forte
Controlar as perdas e ganhos que teremos
Como garantir o retorno do investimento em marketing Como garantir a
lucritividade
Anaacutelises
Analiacuteticas
2 Business Analytics Framework22 Anaacutelises de Dados
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
28
Copyright copy 2010 SAS Institute Inc All rights reserved
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
29
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework22 Anaacutelises de Dados
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
30
Copyright copy 2010 SAS Institute Inc All rights reserved
SASreg Analytics
Text Analytics
Statistics
Model Management and Deployment
Quality Improvement
Operations Research
Data Mining
Data Visualization
Forecasting amp Econometrics
2 Business Analytics Framework22 Anaacutelises de Dados
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
31
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
32
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
bull Graacuteficos e EstatiacutesticasManipulaccedilatildeo e
Descriccedilatildeo de Dados
bull Diversos meacutetodos de anaacuteliseAnaacutelise Estatiacutestica dos
Dados
bull Relaccedilatildeo de point-and-click com o utilizadorUser-Friendly
bull Importaccedilatildeo e Exportaccedilatildeo de dados com diversos formatos (Excel SAS Access Texto HTML etc)
Importaccedilatildeo e Exportaccedilatildeo
bull Resultados em diversos formatos (HTML PDF RTF SAS Report e Text Output)Resultados
bull Envio de resultados por e-mail ou por outros canaisPartilha
bull Schedule Project do ProjectoMonitorizaccedilatildeo
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
33
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
Componentes
Query amp Reporting
Manipulaccedilatildeo de Dados
Transformaccedilatildeo de Dados
Reporting
Estatiacutestica
Anaacutelises Descritivas e
Graacuteficas
Inferecircncia Estatiacutestica
Modelaccedilatildeo
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
34
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework221 Anaacutelises de Dados SAS Enterprise Guide
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
35
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises Analiticas
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 SAS BI Dashboard
232 SAS Web Report Studio
3 Conclusotildees
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
36
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
37
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
bull Processo de seleccionar explorar e modelar grandes quantidades de dados com vista a descobrir padrotildees tendecircncias dos clientes e realizar previsotildees
Poderosa e completa Soluccedilatildeo de Data Mining
bull Graacuteficamente e Estatiacutesticamente
Visualizaccedilatildeo Exploraccedilatildeo Manipulaccedilatildeo e Selecccedilatildeo de
Dados
bull Teacutecnicas Avanccediladas de Modelaccedilatildeo de dados (Clusters Redes neuronais Aacutervores de Decisatildeo Regressatildeo Modelos Mistura etc)
bull Rapid Predictive Modeler
Desenvolvimento e Implementaccedilatildeo de Modelos
Comportamentais e de Previsatildeo
bull Comparaccedilatildeo de Modelos utilizando diversos criteacuterios ( de Resposta ProfitLoss de Indiviacuteduos mal classificados Lift etc)
Comparaccedilatildeo e Avaliaccedilatildeo de Modelos
bull Scorizar Novos Clientes automaacuteticamenteScore de Clientes
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
38
Copyright copy 2010 SAS Institute Inc All rights reserved
Conhecer o Cliente
Segmentaccedilatildeo Comportamental
Propostas de Valor para o
Desenvolvimento do Cliente
Cross-Sell Up-Sell
Anaacutelise de Associaccedilatildeo Sequencial
Next Best Offer
Retenccedilatildeo do Cliente
Previsatildeo do Abandono de
Cliente
Valor do Cliente actual e futuro
Anaacutelise de Sobrevivecircncia
Duraccedilatildeo
Customer Life Time Value
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner Que Modelos desenvolver
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
39
Copyright copy 2010 SAS Institute Inc All rights reserved
ABT-Segmentaccedilatildeo
Processos
de ETL
ABT-Cross Sell
ABT-Up Sell
ABT-Abandono
hellip
Processos
de ETL
PMDM ndash Data Mart de Marketing
Fontes
Definir
Universo de Modelaccedilatildeo
Variaacuteveis a utilizar
Horizonte de Anaacutelise
Horizonte de Previsatildeo
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
40
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise MinerProcesso de Desenvolvimento e Implementaccedilatildeo
Data Mart Marketing
ABT -Desenvolvimento
ABT -Scoring
Modelos
Clientes Mais
Propensos
Relatoacuterios deAcompanhamento
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
41
Copyright copy 2010 SAS Institute Inc All rights reserved
2 Business Analytics Framework222 Anaacutelises de Dados SAS Enterprise Miner
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
42
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
43
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
44
Copyright copy 2010 SAS Institute Inc All rights reserved
Critical first alert call-to-action for performance results
High resolution and high impact visualization of KPI(s) and Forecasts
Create dashboards from a variety of data sources including Information Maps
Link to Reports Stored Processes Portal Objects URL and Embedded Parameters For ldquoDeep Linkingrdquo
Role-based secure customizable and extensible
Microsoft SharePoint integration
DashboardsSASreg BI Dashboard
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
45
Copyright copy 2010 SAS Institute Inc All rights reserved
Web-based Reporting amp AuthoringSASreg Web Report Studio
Zero-footprint Web-based interactive interface for information consumers and report authors
Gallery of common predefined layouts and custom templates
Build load organize view and save reports based on OLAP cubes andor relational data from one or more data sources
Wizard based report creation
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
46
Copyright copy 2010 SAS Institute Inc All rights reserved
Microsoft Office IntegrationSASreg Add-In for Microsoft Office
Access SAS capabilities for data access reporting and analytics directly from Microsoft Office
Perform extended analysis in a familiar environment such as Word Excel and PowerPoint
Access data from any defined enterprise data source
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
47
Copyright copy 2010 SAS Institute Inc All rights reserved
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
48
Copyright copy 2010 SAS Institute Inc All rights reserved
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
49
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
50
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
51
Copyright copy 2010 SAS Institute Inc All rights reserved
Oferta SAS
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
52
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Horizontais
Cross-Sell amp Up-Sell
BAF
Acquisition amp Retention
Cross-Sell amp Up-Sell
Campaign Management
Strategy Management
Activity Base Management
Credit Scoring
Credit Risk
Market RiskHuman Capital Management
SAS Solutions
Performance Risk OperationsCustomers
IT Resource Management
Predictive Asset Management
Supply Chain Management
Marketing Optimization Operational RiskFinancial Management Fraud AML
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
53
Copyright copy 2010 SAS Institute Inc All rights reserved
Soluccedilotildees Verticais
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
54
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk Customers
Workforce Planning amp Management
Performance Measurement amp Reporting
IT Performance Management
SustainabilityGreen Initiatives
Marketing Optimization
Capital Allocation amp Management
Regulatory Compliance
LegalFinancial Consolidation amp Reporting
Activity-Based Management
FraudAML
Campaign Management
Cross-Sell amp Up-Sell
Acquisition amp Retention
Customer Profitability
Customer Experience Analytics
Operational Risk
AssetLiability Management
Market Risk
Credit Risk
Firmwide Risk
Finance Operations
SASreg for Banking
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
55
Copyright copy 2010 SAS Institute Inc All rights reserved
Risk OperationsCustomers
SASreg for Insurance
Acquisition
Segmentation
Retention
Cross-Sell amp Up-Sell
Customer Lifetime Value
Marketing Campaign Optimization
Underwriting Analytics
Claims Analytics
Product Profitability
Channel Management
IT Performance Management
Solvency II
Operational Risk
Fraud
Enterprise Risk Management
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
56
Copyright copy 2010 SAS Institute Inc All rights reserved
Finance NetworkCustomers
SASreg for Communications
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Acquisition
Campaign Mgmt amp Optimization
Retention
Segmentation amp Profiling
Multiplay Customer Value Optimization
Mobile Interaction
Network Performance Analysis
Service Delivery Management
Proactive Fault Management
Capacity Planning amp Optimization
Predictive Maintenance
SustainabilityGreen Initiatives
Performance Management
Revenue Assurance
Customer Risk
Price Plan Optimization
Product Profitability
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
57
Copyright copy 2010 SAS Institute Inc All rights reserved
Supply amp Demand Customers
Service Parts Optimization
Warranty Analysis
Contact Center Analysis
Suspect Claim Analysis
Warranty Reserve Forecasting
Product Profitability
Performance Measurement amp Reporting
Sustainability
Quality
Predictive Asset Maintenance
Segmentation amp Profiling
Marketing Optimization
Price Optimization
Cross-SellUp-Sell
Satisfaction amp Retention
Segmentation amp Profiling
Marketing Optimization
Cross-SellUp-Sell
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Supply Risk
Spend Analysis
Commodity Classification
Inventory Optimization
Demand Forecasting
Operations Service
SASreg for Manufacturing
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
58
Copyright copy 2010 SAS Institute Inc All rights reserved
Price amp Revenue Optimization Marketing
Call Center Forecasting
SustainabilityGreen Initiatives
IT Resource Planning amp Optimization
Suspicious Activity Analysis
Budgeting Consolidation amp Reporting
Human Capital Planning amp Retention
Performance Management
PortfolioBrand Analysis
Web Analytics
Campaign Management amp Optimization
Segmentation amp Retention Analysis
Total GuestPatron Value
Marketing Mix Analysis
Rate Rationalization
Group amp Transient Pricing
Inventory Optimization
Demand Forecasting
Channel Management
Finance amp Human Capital Operations
SASreg for Gaming amp Hospitality
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
59
Copyright copy 2010 SAS Institute Inc All rights reserved
Reporting
IT Management
Resource Optimization
EPA Information Management
Wildlife Management
Budgeting
TaxRevenue Audit amp Compliance
Performance Management
Financial Transparency
Unemployment Benefits Fraud Detection
Biosurveillance
Child Support Enforcement
Medicaid amp Welfare Fraud Detection
911 Interoperability
First Responders
Emergency Management
Courts amp Corrections
General Government ServicesNatural Resources amp Environment
Public FinanceHealth amp Social ServicesJustice amp Public Safety
SASreg for State amp Local Government
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
60
Copyright copy 2010 SAS Institute Inc All rights reserved
Performance Management Customers
Assortment Planning amp Optimization
Merchandise Planning
Demand Forecasting
Revenue Optimization
Allocation amp Replenishment Optimization
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Consolidation Planning amp Budgeting
Retail Operations Analytics
Collaborative Space Planning amp Planogramming
IT Systems Optimization
Market Segmentation amp Customer Profiling
Market Basket amp Behavior Analysis
Campaign Management amp Optimization
Customer Interaction amp Monitoring
Marketing Mix Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Retail Executive amp Operations Dashboards
Predictive Performance Analytics
Scorecarding amp Activity-Based Profitability Analysis
RFID Analysis
Operations Merchandising
SASreg for General Merchandise and Fashion Retail
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
61
Copyright copy 2010 SAS Institute Inc All rights reserved
Validaccedilatildeo pelos Clientes
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Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada
62
Copyright copy 2010 SAS Institute Inc All rights reserved
Agenda
1 Contextualizaccedilatildeo
11 SAS reg Institute
12 Oferta SAS - Tecnologia
2 Business Analytics Framework
21 Integraccedilatildeo dos Dados
211 SAS Data Integration
212 SAS Data Quality
22 Anaacutelises de Dados
221 SAS Enterprise Guide
222 SAS Enterprise Miner
23 Reporting
231 Reporting Web
232 Reporting Ad-hoc
233 Integraccedilatildeo com o Office
3 Oferta SAS - Soluccedilotildees
4 Discussatildeo
Copyright copy 2010 SAS Institute Inc All rights reserved
Obrigada