2 Tel Elamarna St

Sarah Ibrahim Metri Sharm El Sheikh, Egypt Email: sarahmetri@gmail.com Mobile: 002 0100 915-4401Birth Date: Jan, 11 1985

Dear, Sir/Madam

Allow me first to express my gratitude for taking the time to view my Curriculum Vitae, which I hope you would find to be in accordance with your current job vacancy.

I was born in Egypt, but raised in the U.S.A from the age of 6 till the age of 20. I currently reside and work in Sharm El Shiekh, Egypt. I believe that to be successful in life, you have to take chances. I look forward in excelling and growing with your company as each day of new knowledge is the essential key to life and success.

I have enclosed my current CV including my qualifications and professional experience. I believe I am a fast learner and can excel at any position offered. I am seeking a position that will increase my knowledge & experience. If you are interested in discussing my employment request, I would appreciate the opportunity of an interview at your earliest convenience. I look forward to hearing from you in the near future.

Best Regards,Sarah Metri

Objective: To secure a progressive career in the hospitality industry which will allow me to utilize my skills as well as to learn and encourage others, where we can work together and navigate to success.

Experience:

May 2013 till present: Reef Oasis Bluebay Resort & Spa, Sharm El Sheikh Training ManagerPerforming training need analysis for all the departments of the hotel and deciding what training is needed based on the analysis of each department individually.Collecting all the data and material needed to conduct courses to improve the quality of service and the up selling skills of the concerned departments.Supervising departmental training and conducting spot assessments on technical training in each department.Supervising and arranging training conducted by Ministry of Tourism.Conducting Interviews to hire the best candidates available in the market for variouspositions. Participating in huge events such as Christmas and New Year preparation.Conducting quality assessments in all departments and monitoring the application of policiesand procedures inside the hotel, and assuring that everyone is working to the benefit of thecustomer without affecting the welfare of the company.Working in hands with the top management to reach the maximum profit while minimizing theexpenditure.Created and implemented a training program for all hourly employees which increased theoverall guest satisfaction for our guest.

Nov. 2007 - Feb. 2013: Reef Oasis Beach Resort, Sharm El Sheikh Assistant Training Manager/English TeacherCreated and implemented a training program for all hourly employees which includes the following topics:-Personal grooming & Hygiene

- Sexual harassment prevention- How to handle guest complaints-Guest Interactions-Generic Standard Operating Policies-Detailed information of all services and facilities of the establishment and attractions near the property.-Telephone Manners-My priority is you (Essential skills for communicating effectively with guest).-Fire fighting /Safety Hazards-English courseOrganized and coordinated external training for all employees such as:-F&B skills

-Housekeeping skills-Stewarding Skills-HACCP-Train the trainer-Leadership skills-Time management -CPR/First Aid-Life guard skills-Health & SafetyCreated & implemented an induction program for all newly hired employees.Following up and evaluating all departmental training.Evaluating all employees English levels and creating English courses to meet their needs.Monthly training reports for internal and external training. Created a detailed training standard operating manual.

2003-2004 Prospect Auto Spa Trenton, N.J - U.S.A CashierPromoted as well as increased sales with daily public interactions Ordered supplies and merchandise.Reviewed all daily transactions and accounting, balanced out daily revenue.

2001-2003: 98 cent Store (family owned) Hamilton, N.J - U.S.A CashierLicensed operator on the state lottery sales and cash register.

Ordered supplies and merchandise.

Took responsibility for all banking transactions for the business.

Education:2001-2004 Ewing High School, Ewing, N.J - U.S.A High school diploma in general studies.

Training:

Leader Ship Skills American Hotel & Lodging Educational InstituteTrain the Trainer American Hotel & Lodging Educational Institute

Computer Skills: Microsoft Office: MS Power point, MS Word, MS Excel, MS Outlook, and all aspects of the Internet

References: Mahmoud Abdulla (Director of H.R. at Reef Oasis Bluebay) Telephone No. 01008448564/01091392564

Amr Abou Taleb (Director of H.R. at Reef Oasis Beach Resort) Telephone No. 01000036445