sarah mbatha & marc molloy mumtaz samad & marc molloy
TRANSCRIPT
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Sarah Mbatha &Marc MolloyMumtaz Samad & Marc Molloy
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Why we do it
The journey so far
Our offer: does it work?
Lessons learned
The future
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2005-11:
714 into jobs – using a small team
Developed our knowledge base
Developed a responsive service
Incorporated models of best practice / Matrix Accreditation
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2012:
Process mapped customer journey
Externally bench marked service
Developed value for money baseline
Initiated employment control group study
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2012-13:
Launch of 1,000 into jobs (2012-2015)
Linked to Family Mosaic manifesto – Health, Wealth and Wellbeing
Employment target linked to staff annual bonus
Created staff support ‘pledge’ events
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2013-14:
Celebrate ‘success stories’ internally
Renew staff ‘pledges’ and update teams on outcomes
Additional £1 million for employment support initiatives
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Service Ethos:
Jobs for people, not people for jobs
Customer led relationship
Non competitive team culture
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Personalised support
Pre & Post employment training
Employer engagement (not a brokerage)
Support transition to employment
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Innovative Courses:
Get that Job
Get that promotion
Start your own business
Employment Boot Camp
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Employment Boot Camp:
What is it?
How does it work?
Outcomes
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Making a Difference:
“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”
Daniel 42
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Making a Difference:
“I’d given up on myself and Boot Camp saved me. I’m working again, can pay my way and hold my head up high”
Daniel 42
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Courses:
EBC: 31% into work
Youth EBC: 45% into work
GTJ: 40% into work
Care & Support staff training
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People in work:
637 into Work (April 2012-Present)
118 Apprentices
85 Care & Support Customers
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Outputs:
301 into work (2012-13)
148 into work (2013-14; Q1-2)
91 apprentices
80% retention rate (3months)
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Reduction in arrears
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Support career progression
Support affordable childcare
Focus on over 50s
Business start-up courses
Fixed term tenancy offer
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?