1231 Faulkner Ct #101Celebration, FL 34747651-755-5757smasgai@aol.com

Sarah MasgaiIntroduction

Sarah is a strong Quality Assurance Lead with over 15 years of QA experience in various industries. She has been involved in the creation of a QA department from the ground up as well as the start of a Center of Excellence (COE). Sarah has also assisted in the development of QA processes and procedures in several projects. She is experienced in all phases of the software development life cycle with the ability to liaise between business and technical areas. Sarah provides excellent leadership, sales, communication, and presentation skills. As QA Project Lead she has been responsible for task prioritization, developing test cases from technical requirements, test execution, defining and implementing defect management as well as resource management. Sarah is experienced in manual and automated testing methodologies. She has utilized industry best practices and standards with experience in managing multiple ongoing projects and resources. Sarah has strong project planning and project management skills. Sarah has written Test Strategies, Test Plans, Use Cases and Test Cases. She has performed all phases of testing.

Primary Roles Test Lead Test Manager Program/Project Manager

Primary Technologies

Web, VB Client/Server, Windows Oracle, SQL Server, MS Access SQL Enterprise Manager, SQL Query Analyzer, HTML, Java, Python

Other Technologies/Tools

Mercury Test Director, HP Quality Center, Mercury Load Runner, Rational Requisite Pro, PAMIE, ALM

Salesforce TFS and MTM Rational Rose, , IBM Rational Requisite Pro MS Office, MS Project, MS Visio, MS Visual Source Safe, Lotus Notes, MS Outlook JIRA, GitHub, SharePoint AS/400 - TPS

Key Industries Hospitality Government Financial Healthcare Agriculture Airline Pharmacy

Experience

12/15-Current Teksystems Lake Mary, FLQA Program Test LeadClient – Pharmaceutical Program QA Lead Sr QA Tester for multiple projects Created Test Data for Testing effort Created Test Cases Executed Test Cases Utilized ALM modules Requirements, Test Plan, Test Lab, and Defects Utilized ALM for defect creation and tracking Assisted in development of QA Program Lead role

1/15-10/15 Randstad Technologies Celebration, FLQA Test LeadClient – Newmarket Inc. Testing of Salesforce utilizing Agile Methodology Acted as Scrum Master for one of the 2 teams Created Test Data for Testing effort Created Test Cases Executed Test Cases Utilized TFS to create and update tasks for sprint Utilized TFS for defect creation and tracking Developed and implemented a regression test bed Responsible for implementing definition of done for each sprint

2013-2015 Ambient Consulting Minneapolis, MNQA Test LeadClient – Major Airline Created and Maintained Test Strategy for multiple projects Led test planning initiative throughout entire company to upgrade platform Managed simultaneous testing for all below the wing applications (4

managers, 15 testers, 32 applications) Created Master Test Plan Created Test Cases Executed Test Cases Utilized SQL Developer to query data from various databases to determine

if database flags were set, obtain passenger itineraries, and track baggage scanning events

Test Data Creation Developed and implemented a regression test bed Responsible for defect prioritization and tracking Developed and Participated in End User Acceptance Testing Responsible for the coordination of the work effort of the Mishandled

Baggage System Testers. Mentoring of the employee resources in QA Test Case Writing, Test

Execution, Defect Management, and various QA Processes and Standards

2012-2013 Perficient Inc. Minneapolis, MNQA Test LeadClient - Major Retail Created and Maintained overall Enterprise Test Strategy Defined Team Roles Defined/Set Dependencies of delivery teams Established/Maintain resource forecasting for QA Test Team Defined/Maintain Testing RACI

Identify/Evaluate gaps to improve and streamline processes Validated Test Work is being completed on time Validated Quality of Test Work Output Tracked and Communicated Testing Progress Defined and Maintained Defect Management Process Facilitated Defect Review and Resolution Meetings Created and Distributed Defect Metrics to the various program teams Let a team of 5 functional testers and 2 Performance Testers

2010-2012 Ambient Consulting Minneapolis, MNQA Test LeadClient – Major Airline

Responsible for planning and leading the testing effort for a baggage kiosk, baggage notification system, and baggage claim system.

Created Master Test Plan Created Test Cases Executed Test Cases Utilized SQL Developer to query data from various databases to

determine if database flags were set, obtain passenger itineraries, and track baggage scanning events

Test Data Creation Developed and implemented a regression test bed Responsible for defect prioritization and tracking Developed and Participated in End User Acceptance Testing Responsible for the coordination of the work effort of the Mishandled

Baggage System Testers. Mentoring of the employee resources in QA Test Case Writing, Test

Execution, Defect Management, and various QA Processes and Standards

2008-2010 Cargill Minneapolis, MNQA Test Lead

Test Lead for a major 15 year SAP initiative Developed and contributed to Test Strategies and Plans for multiple

waves/phases of SAP testing Assembly Testing Product Testing Performance Testing Assisted in development of Defect Management Process Working with a remote team Assisted in scope definition for testing effort involving interfacing to

multiple systems Assisting in development of QA Center of Excellence (COE) Assisted in leading a Process Improvement Project on Defect

Management

2005-2008 VIP Consulting Minneapolis, MNQA Test LeadClient – Medical Device Company

Lead a major portion of a software area for 5 different releases. Many of the release overlapped with 1 other release.

Developed and implemented a regression test bed to be used for all releases and areas of the application. Worked with other areas of the project team to reduce redundancy across the project

Automated installation tests to ensure a timely and accurate smoke test is done prior to each build being implemented

Mentored and Trained multiple new employees and contractors in the QA methodology used at the client site.

Reviewed test cases and test results to ensure FDA compliance Assisted in the planning and implementation of acceptance testing the

night of release to Production

2002-2005 Northrop Grumman Minneapolis, MNQA Test Lead/ Acting Program ManagerClient – United States Postal Service

Quality Assurance Lead –o QA Department Creationo Established the Quality Assurance department for this major

application within USPS. o Introduced Test Plan templateso Introduced Test Case templateso Introduced Release Scheduleo Introduced Field Communication Plano Introduced Status Report for upper managemento Developed and implemented a regression test bedo Responsible for defect prioritization and trackingo Developed and Participated in End User Acceptance Testing o Developed and Participated in Business Requirement

development with the end users in the fieldo Responsible for the maintenance of the on-line knowledge

base. Answered questions throughout the country using this on-line forum

Acting Program Manager –o Developed and implemented a release schedule to implement 5

releases a year. Previously there was no release scheduleo Identified and documented scope for each release and

developed a communication plan for the end users in the fieldo Participated in National Conferences regarding the applicationo Implemented status reports for upper management

2001-2002 Cornerstone Consulting Minneapolis, MNQA Test LeadClient – Major Healthcare Insurance Provider

Developed test cases from use cases for a short-term set budget project.

Perform functional, unit, regression, system integration, and performance testing manually

Utilized SQL query to validate patient and prescription information Analyzed application requirements to ensure they met the end users’

needs Responsible for defect management using Test Director

Client – International Agricultural Company Performance Tester Developed test cases from use cases for a short-term set budget

project. Perform functional, unit, regression, system integration, and

performance testing manually

Analyzed application requirements to ensure they met the end users’ needs

Responsible for defect management using Test DirectorClient – Online Trading Company

Developed and executed manual testing strategy for all phases of development.

Created and executed manual test cases Managed a defect tracking system using a web-based tool. Responsible for defect management using Test Director

Client – International Agricultural Company Developed test cases for a gadget web application that will be used

worldwide. Mentored employees on test case creation Conducted a training session on understanding and executing test

cases

Client – Healthcare Insurance Provider Assisted in the development of the QA Process and procedures used Developed Test Cases from Use Cases Used Oracle SQL and Access SQL for testing data related functionality Wrote Test Plans, Test Cases and Executed Tests Participated with the business in the elaboration phase of the Rational

Unified Process to analyze and learn about application requirements.Client – International Agricultural Company

Developed test cases for a gadget web application that will be used worldwide.

Mentored employees on test case creation Conducted a training session on understanding and executing test

cases

1999-2001 Compuware Consulting Minneapolis, MNQA Test Lead/Business AnalystClient – Major Financial Institution

Developed the QA Process for system testing Organized and led a team of technical developers, testers, and the

vendor in the execution of system testing for a web application. Developed the test plan and test cases Prepared test data Reviewed Business Processes, created as-is flow charts and

implemented re-engineering strategies with new flow charts Led the effort to organize existing and new advisors into tiers based on

their selections. Maintained selections in a database along with business information associated with each advisor

Client – Major Healthcare Institution Interviewed several business areas to determine Y2K compliance Maintained a Y2K compliance database for all the medical systems in

Fairview/University Hospital Developed a Y2K test plan based upon vendor documentation for an

Oracle-based chart tracking/chart completion application Executed the Y2K product and system end to end tests

1997-1999 US Bank Minneapolis, MNBusiness Analyst/QA Analyst

Represented many business areas in the development of a common front-end system for back-end bank processing systems.

Acted as a liaison between the business and the technical side. Created system use cases and developed test cases based on the use

cases Created Test Plan

Executed Test Cases Managed Defect Tracking

EducationMinneapolis Community and Technical College, Mpls.MN – Generals

Metropolitan State University, Mpls.MN – Generals

Dakota County Technical College - Certificate in Event Management May 2015 – National Honor Society Member

Meeting, Conference, and Event Management Advanced Meeting, Conference, and Event Management Introduction to Hospitality and Tourism Lodging Operations and Coordination Interpersonal Communications Principals of Marketing Fundamentals of Sales Critical Thinking Leadership Special Events Management and Coordination Event Promotion Hospitality Risk Management Hospitality and Tourism Guest Services