SARAH BROWN526 Dunkirk AveOshawa, Ontario

L1H 3G7Cell: (647) 892-3815

Email: sarah1031brown@gmail.com______________________________________________________________________

OBJECTIVEMy objective is to ultimately move into a management position using my already extensive experience in the Electronic Security Industry. My hope is to add this achievement to my bank of acquired knowledge and experience dealing with the public sector, business management and Field Operations in a Customer Support position.Having my original background come from a Monitoring Station supervisory position, I have moved through the industry and feel I have many skills that make me a successful candidate for a management position.

EMPLOYMENTSTANLEY SECURITY (a division of Stanley Black & Decker) 2015 - 2016Project Manager

Managing multiple projects for security system installations at the same time for both Commercial and Financial customers

Reviewing the sales documentation to make sure that the job scope is clear and concise in order to facilitate a clean installation

Reviewing site drawings to ensure that all required devices are on the job order and match the scope of work

Following up with purchasing to make sure that all required equipment arrives on time and/or to correct any wrong equipment that may be on the job

Assigning the project to the correct sub-contractor/installer based on project needs and technician skill-set and making sure to provide them with a clear scope for project at hand

Scheduling Ensure that the project stays within budget Preparing sales order modifications if changes to the project are requested or required Applying for required Permits Coordinate inspections if required Completing required close out documentation such as as-builts Participate in site meetings and/or conference calls with customer or General Contractor Creating and maintaining Customer files for each project

API ALARMS INC 2014 - PresentPart-time Alarm Monitoring Operator

processing alarms including all life safety and emergency calls which included but was not limited to dispatching authorities such as police, fire and ambulance

field incoming customer calls provide basic technical support to customers

ACUITY BRANDS LTD 2013 – 2015Customer Service Representative/Purchasing

managing projects for multiple lighting Distributors to ensure that product is released and delivered to site within the required time lines

preparing shop and engineer drawings processing order releases coordinating delivery dates between distributors and manufacturers act as a liaison between distributors and manufacturers to provide resolutions for product issues

which include but are not limited to product defects and damages third party purchasing of product from other lighting manufacturers in order to meet the demands

of the company’s client base monitoring third party delivery dates third party product return documenting Standard Work to assist with the implementation of new processes as well as

stream line current processes used in the day to day function of the Customer Service department

CHUBB EDWARDS (formerly Chubb Security) 1997 – 2013Lead Technical Support Specialist

managing the day to day workflow within the department to ensure there was appropriate departmental coverage at all times in order to meet internal and externalcustomer SLA’s on both phone inquiries and written inquiries

provided technical support to Chubb Installers and Service Technicians in the field provided technical support for external customers with end user features on a multitude of alarm

monitoring panels utilized within the Electronic Security Industry utilized my extensive knowledge of proprietary software and industry available software such as

DMP and Verex Director proficient in the alarm monitoring programs MAStermindand, MAS and SIMS provided training for new staff to the department and cross training supporting departments documenting/implementing Standard Work assisted with creating/mapping out the work flow process for the Technical Support Department ACE Pilot – fully utilizing the ACE program to sustain productivity

Senior Configuration Coordinator instrumental in the development of a National department responsible for integrating the day to day workflow from other company branches into the

centralized department project management for the security takeover of multiple financial institutions and commercial

customers to ensure that the required standardization was implemented as per the customer’s request

acted as the point person for nine schools boards ensuring a smooth transition from their current security professionals to Chubb Edwards which included participating in the acquisition of the accounts, ongoing database management and providing technical support to their 3rd party alarm service companies

provided technical support to Field Service and Installation technicians data entry for new accounts alarm commissioning for new accounts registering/commissioning secondary alarm communications created department manual which included documenting all standard work and departmental

processes ACE Pilot – fully utilizing the ACE program to sustain productivity

Alarm Monitoring Supervisor managing the day to day workflow to ensure proper shift coverage for both phones and alarm

processing dealt with customer escalations and inquiries provide customer service/technical support qualify after hours service request and dispatch appropriate on call technicians process alarms on an as needed basis

Alarm Monitoring Operator processing alarms including all life safety and emergency calls which included but was not limited

to dispatching authorities such as police, fire and ambulance field incoming customer calls provide basic technical support to customers

LICK’S ICE CREAM AND BURGER SHOPS 1992 – 1997Manager

data entry for Head Office tracking which included daily labour totals running the floor with a minimum of three staff members working with different staff in a number of areas dealing with all aspects of money including checking safe and cash oust inventory and product ordering dealing with large volumes of customers new staff trainer able to train within all departments preparing and conducting seminars for existing staff and new hires was a key element of the

position

EDUCATIONSir Oliver Mowat Collegiate Institute5400 Lawrence AveWest Hill, OntarioM1C 2C6 OSSD Graduate

COMPUTER SKILLSWindows MAStermind AgileMicrosoft Office 365 Oracle OMSVerex Director Software DMP panel software SBNSalesforce

REFERENCES AVAILABLE UPON REQUEST