sap workforce performance builder - overview.pdf

SAP Workforce Performance Builder Enterprise-Class Enablement SAP Education

February 2014

© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2 Customer

Agenda

Mind the (knowledge) gap

State-of-the-art learning

Live demo

Kick-start your project

Conclusion

Mind the (knowledge) gap Why trained users are a key factor to business success

Foster adoption

Ensure retention

Raise productivity


Change is critical to business innovation … … and impacts your enterprise solutions

Effo

rt

Ongoing change events

Time

Discrete change events

Business drivers

Changed business processes

Mergers, acquisitions, and reorganizations

New products, new vendors

Compliance drivers

Governance

Risk management

Compliance

Technology drivers

Maintenance

New functionality

Upgrades

Global rollouts

Upgrades

Custom development

Support package

New implementation

New processes

Consolidation


Applications change throughout their lifecycle … … leading to inherent knowledge gaps

With e-learning and performance support from SAP Workforce Performance Builder software

Without e-learning and performance support

State-of-the-art learning Best-run businesses use enablement software by SAP

Fast

Flexible

Efficient


producer

Highly efficient

authoring tool for all

enablement needs

instant producer

Intuitive process recorder

that requires minimal

training

manager

Ideal platform for

cooperation, learning, and

performance tracking

navigator

Context-sensitive

assistant directly in the

live system

Easier to deploy

Quicker ramp-up

Fully customizable

Discover the four main components of

SAP Workforce Performance Builder


Why is the solution that efficient?

Cloud

Quick ramp-up

SAP Rapid Deployment

Solution

*

*

Microsoft

Mac OS

Citrix Green Screen

iOS

Android

SAP Workforce Performance Builder supports companies with content during their marketing & sales

funnels, enables the workforce quickly on any change may it be in Business or IT, boosts the

company’s productivity and brings down operational expenses across all business processes.


How to Deliver Enablement Contents

Business process modeling integration Context-based (push & pull) Mobile Library and learner view

Learning Management System Application help menu

Integration of SAP Solution Manager

application management solution

1

2


Why SAP Workforce Performance Builder?

Effort required for curricula development

Time needed for classroom training

Time needed for error handling

Effort required for end-user adoption

Standard questions for help desk

Effort required for multilingual roll-out projects

Time needed for the creation of documentation

Effort required for the development of test cases

Costs involved in delta training

0 20 40 60 80 100% Effort

References customer quotes and savings

“SAP Workforce Performance Builder is one of the most powerful software offerings of its kind, yet it is still simple to implement and use.”

Dr. Andreas Wölke, MEWA Textil-Service AG

“SAP Workforce Performance Builder has allowed us to create an entirely new training platform using online simulations of hundreds of transactions. We now have a moment-of-need reference tool to assist all employees in their day-to-day tasks…”

John M. Gonos, Safeguard Properties LLC

Without SAP

Workforce

Performance

Builder

With SAP

Workforce

Perfomance

Builder

12 © 2014 SAP AG or an SAP affiliate company. All rights reserved.

Live Demo See it

Feel it

Believe it


User-generated content with instant producer option

The instant producer option

lets a subject matter expert

(SME) as well as any other

user create simulations and

documents as easily as

running through a transaction.

Create documents and

simulations

Edit projects

Upload and share projects


Toolbar

Create a new

recording

Export/upload

recording

Project details

Add a description and keywords

Attach existing information

Access playback and documentation

Content explorer

Show existing projects

Instant producer option (Project Explorer)


Process view

Shows all screens and actions

required for the process

Notes

Displays important background

information or helpful hints

Step view

Shows the selected

step, including

automatically

generated

instructions

Instant producer option (project view)

Toolbar

Plays back

simulations

Generates Word

documents

Publishes


Producer option – the authoring component

Record, edit, and deploy content

Software simulations

Help documents

Rapid e-learning

Context-sensitive user help

Test scripts compatible with

SAP Quality Center application by HP

Excellent object recognition

True repeat-recording

Translation into more than 40 languages

Text to speech

Easy publication for immediate access


Producer (Project Explorer)

Property editor

Add a description

and keywords

Specify attributes

(such as language,

keywords, or

categories)

Toolbar

Create new projects

Preview content

Export/upload

projects

Content explorer

Browse flexible content structure

Review existing projects


Producer (project view)

Process view

Review all screens and actions

required for a process

Details

Edit details of any selected

element

Step view

View selected

step, including

automatically

generated

instructions and

other explanations

Toolbar

Preview simulations

Localize capabilities

View additional

refinement options


SAP Workforce Performance Builder, manager option

Content lifecycle

management

Content project task and

workflow management

Role and permission

management

User management

Basic learning management

Learning reporting

Logical menus in a familiar

Windows interface


Manager option (collaboration view)

Property editor

Add a description

and keywords

Specify attributes

(such as language,

keywords, or

categories)

Assign tasks to

authors

Create courses

Menu bar

Switch between

manager interface

views

Content explorer

Browse flexible content structure

Scan existing projects


Manager option (learner view)

Course details

Review detailed

information and

lessons for the

selected course

Start directly or via

mobile by using QR

code

Content search

within available

courses

Course explorer

Scan all available courses and view

indicator of current learning status


Manager option (reporter view)

Report details

View further details

of the selected report,

including completion

status, result, and

attempts made

Review detailed

information for a

selected object

Report selection

View report criteria

selection (period, user

group, or content type,

for example)

Create or use personal

reports based on your

defined criteria set


SAP Workforce Performance Builder, navigator option

Performance support at its best

Navigator option

Displays overlay on top

of target application

Recognizes the context

the user is currently in

Displays context-sensitive

critical information,

provides workflow related

assets, and guides user

through complex

processes

Is available for

application, application

page, and field level

Leading with Innovations

Selected highlights

Apply it more broadly

Share knowledge faster

Accelerate all processes


Extend the

Operational

Scenario

Social

Learning

Content

Authoring

User Experience

and

Performance

Maximize the ROI

for both

SAP Workforce

Performance

Builder and the rest

of the IT landscape.

Publish high-quality

content faster and

reduce overall

learning and

development costs.

Share user-

generated content

to accelerate

knowledge transfer.

Provide intuitive

access to

required knowledge

during training and on

the job for formal and

informal initiatives.

Selected enhancements of the upcoming release Solution road map


… using a preconfigured rapid-deployment solution.

More

speed

Faster deployment and ramp-up of SAP Workforce

Performance Builder to speed time to value

More

flexibility

Higher agility and configurability to maximize the

need-coverage in urgent “change” scenarios

More

efficiency

Lower costs, minimized disruption to the business,

and reduced complexity

Rapid-deployment solution Better support of IT and business goals by …


What makes SAP Workforce Performance Builder a great choice for you?*

Why you need

SAP Workforce Performance Builder

1. Analyst Stan Gibson on the product’s core features

2. Analyst Cushing Anderson on the product’s electronic

performance support system features

3. IDG/IDC paper on SAP Education about “Training

Strategies That Mix Formal and Informal Learning, and Drive

Productivity and Efficiency“

Take it from the analysts

Design Implementation Rollout Operation Optimization

Performance improvement

≤ 90% less effort required for the development of

test cases and user acceptance tests

≤ 90% reduction in localization costs

≤ 80% less time spent creating documentation

≤ 70% reduction in external operational expenses

services spend

80% increase in voluntary use of travel

management functions

≤ 50% less effort required for end-user adoption

≤ 90% reduction in costs of delta trainings

“. . . proven efficiency gains return on investments in every phase of the application lifecycle.”

The state-of-the-art solution

Improves end-user productivity and speeds up process execution

Speeds searches of required materials in the moment of need

Speeds the onboarding process of new employees

Provides high-class process, training, and test documentation

Increases end-user adoption for new applications and changed

processes

Supports context-sensitive guidance even outside the office

Facilitates location-based training and enablement

Supports all the main mobile platforms

Lets users create, update, and localize content faster than ever

Content creation and distribution

Training and context

sensitive help

Change management and process

documentation

≤ 60% fewer standard

inquiries at the help desk

≤ 40% less time spent on

correcting errors

Requirements

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sap workforce performance builder - overview.pdf

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