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SAP Approach to Support Virtualization & Cloud Virtualization & Cloud Gunther Schmalzhaf, Solution Management SAP AG Maik Schmalstich, Technology Consulting SAP Germany SAP Germany Ralf Lindenlaub CoE/Value Prototyping and Office of the CTO CoE/Value Prototyping and Office of the CTO SAP AG

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Page 1: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

SAP Approach to Support Virtualization & Cloud Virtualization & Cloud

Gunther Schmalzhaf, Solution ManagementSAP AG

Maik Schmalstich,Technology ConsultingSAP GermanySAP Germany

Ralf LindenlaubCoE/Value Prototyping and Office of the CTOCoE/Value Prototyping and Office of the CTOSAP AG

Page 2: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or j y g ysubscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

© 2010 SAP AG. All rights reserved. / Page 2

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 3: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Virtualization Technology has become Top Priority for Customersy

Top 10 Business and Technology Priorities in 2010Source: Gartner EXP (January 2010)

Use of virtualization in SAP environmentsSource: Raad (December 2008)

Virtualization technology is a top priority for customers:The importance of virtualization has increased over the last few years.

© 2010 SAP AG. All rights reserved. / Page 3

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Virtualization is heavily used in the SAP datacenter.

Page 4: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

SAP support for a broad variety of OS & DB Releases

Applicationpp

Operating System

Hardware

SAP Support for OS and DB Platforms:Product availability matrix https://service.sap.com/pam

© 2010 SAP AG. All rights reserved. / Page 4

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Broad variety of different OS and DB Platforms supported by SAP

Page 5: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Increasing adoption of Virtualization Technology in customer SAP Landscapesgy

Application

Application Virtualization Application VirtualizationApplication VirtualizationApplication Virtualization

Operating System

Server Virtualization

Hardware

OS VirtualizationOS VirtualizationOS Virtualization

HypervisorVirtualizationHypervisorVirtualizationHypervisorVirtualization

Application Virtualization: SAP instances decoupled from OS (virtual hostnames). HA clusters and Adaptive Computing.

ServerPartitioningServerPartitioningServerPartitioning

http://www.sdn.sap.com/irj/sdn/adaptiveServer Virtualization: SAP solutions supported on virtualization technology provided by SAP Technology Partners

© 2010 SAP AG. All rights reserved. / Page 5

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

provided by SAP Technology Partners. http://www.sdn.sap.com/irj/sdn/virtualization

Page 6: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Safe with Virtualization and Cloud Infrastructure

ApplicationPrivate/Internal Cloud:

Within the customer’s

Operating System

Application

Automation

Within the customer s network

Under control of the customer

Virtualization Standardization Virtual Private Cloud:

Provided by an

Hardware

Accountingy

external provider

Secured & connected to the customer’s

t k

Benefits: Public/External Cloud:

network

High automation, on-demand software provisioning, automatic configuration

Reduced costs (pay-per-use, …)

Provided by an external provider

Outside the

© 2010 SAP AG. All rights reserved. / Page 6

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Enhanced flexibility, with immediate access to scalable systems in the datacenter

customer’s network

Page 7: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

SAP Support Statement TodayInfrastructure as a Service (IAAS) Cloud( )

Is Infrastructure as a Service (IAAS) cloud technology currently supported by SAP ?technology currently supported by SAP ?

Private Cloud (inside customer datacenters):

SAP supports its application stack in private cloud landscapes within customercloud landscapes within customer datacenters.

SAP support is tied to existing support statements for HW, OS and virtualization (see: PAM and http://www.sdn.sap.com/irj/sdn/virtualization).

Note that cloud-like landscapes with a high automation level may imply additional

IAAS

automation level may imply additional troubleshooting overhead.

Public Cloud (provided by external cloud providers):

The use of IAAS services provided by an public cloud service provider is currently not supported by SAP.

© 2010 SAP AG. All rights reserved. / Page 7

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

See latest information in SAP Note: 1380654

Page 8: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

SAP Support for ERP Customers Virtualization and Cloud Infrastructure

On Premise On Demand

© 2010 SAP AG. All rights reserved. / Page 8

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 9: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Virtualization & Cloud ProgramInnovations - Scenarios - Focus Areas

On premise solution

On premise solution

Corporate

SAP on-premise applications running in private clouds or virtual environments

Hybrid deployments - mix of on-premise and on-demand

Private Cloud(Datacenter)

virtual environmentsManagement - workload, capacity, virtualizationAutomation, self servicesSAP application server enablement

Connectivity (on-demand / on-premise, local / on-premise in public cloudData managementIntegrated LM Processes forenablement. Integrated LM Processes for hybrid deploymentUser Management

CorporateOn demandl tiOn demand

SAP on-premise applications running in public clouds.

Provisioning administration C t

On premise solution

On premise solution

Private Cloud

On premise solution

On premise solution

solutionOn demandsolutionOn demand

solution

Provisioning, administrationSecurityIntegration with on-premise lifecycle management. On premise

solutionOn premise

solution

Public Cloud Provider

On premise solution

Datacenter

Corporate (Datacenter)Public Cloud Provider

© 2010 SAP AG. All rights reserved. / Page 9

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 10: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Virtualization & Cloud Program

The Mission: SAP to define and develop enabling technology as well as management tools and value added services to help customers deploy and manage existing SAP applications in virtualized data centers and p p y g g ppcloud.

OutlookToday

SAP landscapes supported i t li ti l tf

Unify current available technologies

Cloud services provider certification (for Outsourcing partners offering cloud

virtualization platformsSAP management solutions for physical and virtual infrastructuresSAP Consulting offerings for

technologiesExtend operation support to public cloud infrastructures

services)Extend collaboration with cloud partnersSingle unified set ofSAP Consulting offerings for

virtualizationValue Prototyping to provide SAP landscapes services

Single unified set of management solutions -pilots planned in 2010Development concepts

© 2010 SAP AG. All rights reserved. / Page 10

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Partner network and solutions around cloud

Page 11: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Virtualization & Cloud ProgramManagement-Solution Unificationg

What: Unify current management products and prototypes into a future management solution managing all sizes of SAP landscapes in physical, virtual and cloud infrastructures.

Requirement Validation

FutureSolution

Current SAP Mgmt. Tools for Virtualization & Cloud

Adaptive Computing ControllerAvailable Product

I t f

New SAP Management

Validation SolutionVirtualization & Cloud

We have heardWe have heardCurrent focus - SAP managementVirtual Landscape Management

SAP service offeringCurrent focus - orchestration and fenced

Input from customers and partnersRequirements

Management Solution for Virtualization and Cloud I f t t

We have heard you at

We have heard you at

Current focus - orchestration and fenced cloning of SAP landscapes

StratusProof of ConceptC f S

Requirements definitionStarted Q1, 2010

InfrastructuresBased on defined requirements

Virtualization Week:

Virtualization Week:Current focus - SAP deployment and

automationCloud Controller

Service Proof of Concept

2010 requirementsBest of all current initiativesPilots planned in

Week:

UNIFY

Week:

UNIFY

© 2010 SAP AG. All rights reserved. / Page 11

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Focus areas - manage SAP systems in the public cloud infrastructure

Pilots planned in 2010

UNIFYUNIFY

Page 12: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

The Future - SAP Management Solution for Virtualization and Cloud Infrastructures

The new unified solution is planned to be a solution for all landscape sizes. The Product features will be verified and prioritized with customers & partners.

Currently planned and to be prioritized focus areasCurrently planned and to be prioritized focus areas :Helping to reduce physical servers by supporting physical, virtual and cloud infrastructure.End-to-End SAP landscape and scenario provisioning.Automation capabilities for Capacity and Availability Managementp p y y gEnd-to-End SAP system copy and cloningSAP System Management in Cloud infrastructuresExtend local datacenter to the cloudB i Billi d R tiBasic Billing and ReportingSupport for HA and Disaster Recovery scenariosOpen API interfaces for easy integration with partners and customers .Allow extended usage of virtualization capabilities provided by technology partners.g p p y gy p

Platform agnostic: support for broad range OS, storage and virtualization technologies.

© 2010 SAP AG. All rights reserved. / Page 12

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 13: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

High Level Overview - SAP Management Solution for Virtualization & Cloud Infrastructures

Management Frameworks SAP Application

Open

AP

I Management PlatformPolicy Based & Declarative

InfC

loudrastructure

User Interface

Physical

© 2010 SAP AG. All rights reserved. / Page 13

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

e Physical & Virtual Servers

Page 14: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Complete Solution with Services

Services Management Platform

Virtualization

Physical Compute Resources Storage Network

Cloud InfrastructureCloud Infrastructure

© 2010 SAP AG. All rights reserved. / Page 14

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 15: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Public clouds for new service levels & options for providers

Core competenciesL i f ffi i i f lLarge size for efficiencies of scaleEcosystem of expertise / partners for value prototyping and issue resolutionPowerful and flexible network to communicate large systems (green arrow)

Public SAP Cloud Update Option

P i t SAP Cl d

Update Option•SAP Virtual Appliance Factory ready for download•SAP training & know‐how transfer

Private SAP Cloud

ProductionFree‐trial Center•Collaborative solution scoping, can include customer dataS l ti i

Support Options• Value prototyping & strategy consultancy

• virtualization / cloudDev. & Testing

Upgrades & Changes

Virtual

• Success means solution is transferred to private cloud or  run at hoster site

• virtualization / cloud transformation topics

• issue resolution with the experts for the toughest issues

• Regulatory compliance tests

© 2010 SAP AG. All rights reserved. / Page 15

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Physical

Page 16: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Unified Managed Virtual SAP Landscapes

Business layerIntegrated monitoring and system management along entire stackLandscape-level provisioning with unique SAP application template support & automated cloning

Self Service Portal DashboardsWeb-UI Native Plug-inssupport & automated cloning

Applicatio

Virtual Landscape LayerOne-time definition of a Master Virtual Landscape (VL) as to network and

Man

agem

ent

on Templates

Landscape (VL) as to network and storage configurationsWizard-based VL cloning in minutes and without post-provisioning work

orin

g a

nd M

s

Infrastructure layer

Use of SAP appliance templates or reuse of own for consistency

Mon

ito Infrastructure layerOpen platform for best-of-breedLower TCO via optimized HW utilization and maintenance automation

© 2010 SAP AG. All rights reserved. / Page 16

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Flexibility of scaling up or downSecurity and reliability

Page 17: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

SAP Virtual Appliance FactoryTemplates developed by SAP Value Prototyping

Built over years of VL creation and large variety of customer projectsvariety of customer projects

Cover a large range of common landscapes, with new releases added immediatelyCompletely configured

VAFCompletely configuredCompletely installed, patched and tested SAP applicationsOptimized virtual HW for each SAP system

BO Data Services 3.10 SP1CRM 7.0 SR1 ABAPCRM 7.0 SR1 JAVA

IDES ECC 6.04 EHP4 Parent ID: XXX Optimized virtual HW for each SAP system

Templates continuously maintainedDeltas delivered and tested by SAP Value

NW Enterprise Portal 7.00+EHP01+BWLive Cache 7.00

MDM 7.11NW Business Warehouse 7.00 SP17 ABAP

NW Developer Studio 7.11 Deltas delivered and tested by SAP Value Prototyping Labs or Solution PartnerAlso easily created by customer

NW Developer Studio 7.11SCM 7.00 SR1 ABAP

SRM 7.00 JAVATREX 7.11

…..

Save weeks of work compared to manual configuration

Browse and choose your templates via theVersion 2 - ACC enabled

ACC T l i t t d

© 2010 SAP AG. All rights reserved. / Page 17

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Browse and choose your templates via the eCloudManager Deployment Wizard

ACC Tools integratedVirtual hostnames

Page 18: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Creating Service Incubator: Implement a Global Virtualization & Cloud Computing Hub

Market

g

Go-to-MarketDelivery

Enablement

D li

UnitsEnhance Roll-out of new solutions / Gl b lDelivery

Support

S

solutions / new releases Service

Development / Solution Design

Delivery Enablement

GlobalDelivery

I l

SA

P A

G

Solution Design Imple-mentationPartner

M k t Provide feedback from

Core Service Delivery:

Service Function:

Central Knowledge

Market Feedback

Service Innovation

Techno-logy

Partnerfrom customers CoE / Value

Prototyping

Knowledge Documentation &

Distribution …

Resources for Delivery

Support

© 2010 SAP AG. All rights reserved. / Page 18

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 19: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Innovating with Customers & Partners Collaboration Channels

Customer Collaboration ChannelsPartner Collaboration Channels

SAP User Groups Partner CouncilDSAG Workgroups Virtualization & CloudASUG Influence Council

SAP NetWeaver Partner Council (business community)SAP NetWeaver Partner

VirtualizationActivities & Events

Strategy Sessions & Customer

Workgroup (technical community)

Activities & Events Strategy Sessions & Customer SurveysSDN CommunityT i i

Interface certificationsCompliance testsT i i Trainings

Technology Advisory BoardTrainings

© 2010 SAP AG. All rights reserved. / Page 19

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 20: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Further Information

SAP Public Web:SAP Developer Network (SDN):SAP Developer Network (SDN):www.sdn.sap.com/virtualization

Related SAP Education and Certification Opportunitieshttp://www.sap.com/education/

[email protected]

ik h l ti [email protected]@[email protected]

© 2010 SAP AG. All rights reserved. / Page 20

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Page 21: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

Business impact?

What if SAP were to give you a custom SAP landscape to try before you buy, provisioned by your AE? And let you take it home or host it for you as you chose?

What if SAP were to generally deliver its applications as virtual appliances, for you to have up and running hours after download?

What if you could manage golden masters of your custom SAP applications/landscapes across the company for immediate consistent rollout?

What if you could provision a complete multi-tier multi-system SAP landscape in 10 minutes for development, QA, production, testing or whatever need you have?

What if your internal IT customers could use a self-service portal to access SAP resources on-demand and deal with all SLA topics?

What if you could monitor and administer the complete infrastructure and SAP stack in one console with a policy-engine to back you up?

Compare …SaaS competitors much easier to try out and get started

© 2010 SAP AG. All rights reserved. / Page 21

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

4 - 8 weeks average to set up a new SAP landscape at customer sitesIT staff spending most time with maintenance, not supporting new business

Page 22: SAP Virtualization Cloud Messaging v17a - netapp-de.de€¦ · Virtualization & Cloud Program Innovations - Scenarios - Focus Areas On premise solution Corporate SAP on-premise applications

© 2010 SAP AG. All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation.Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.Adobe the Adobe logo Acrobat PostScript and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or otherAdobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries.Oracle is a registered trademark of Oracle Corporation.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.HTML XML XHTML and W3C are trademarks or registered trademarks of W3C® World Wide Web Consortium Massachusetts Institute of TechnologyHTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc.JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, Clear Enterprise, SAP BusinessObjects Explorer and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.Business Objects and the Business Objects logo BusinessObjects Crystal Reports Crystal Decisions Web Intelligence Xcelsius and other Business Objects products andBusiness Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

© 2010 SAP AG. All rights reserved. / Page 22

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.