sap top ten crm 2013
DESCRIPTION
TRANSCRIPT
RecognitionCustomers win with SAP CRM
AgileInnovate without Disruption
GrowThink big. Start small. Grow fast.
Leadership#1 CRM Solution
CommunityNetwork, Share, Learn, Co-Innovate
ImpactBetter results than any other solution
SpecializedFor your industry and your role
ChoiceOn Premise. On Demand. On Device
IntegratedYou can focus on your business - we do the plumbing
ModernSolutions that your employees want to use
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© 2011 SAP AG. All rights reserved. 2
Top10
#1 in market share1
+7.5 million users
+2 million developer network
Industry-specific solutions
Truly global
SAP Leads the CRM Market
1IDC
1Leadership
2Recognition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10Integrated
© 2011 SAP AG. All rights reserved. 3
Samurai Award for CRM Project Lead
CRM Expo Best Practice Award
SAP Customers are recognized as CRM Leaders
Gartner & 1-1 Gold Customer Award
Top10
Computer World Honors Program Laureate
Award to FollowGartner & 1-1 Customer
Award
1Leadership
2Recognition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9 Choice
10Integrated
© 2011 SAP AG. All rights reserved. 4
16X
2X
2.5X
1.3X
1Aberdeen
99% order accuracy30M incremental revenue
50% reduction in wait time
$14.9M saving in faster data access
$25M savings by eliminating revenue leakage
3X increase in order value
17% reduction in training cost
$1.6M per year savings in call handling
26% increase in selling time
1Leadership
2Recognition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
“Customers using SAP CRM for sales outperform those using other solutions.1
”
better in reducing non-selling time
better in reducing sales cycle time
better in increasing revenue/account
better in team’s achieving quota1
© 2011 SAP AG. All rights reserved. 5
1Aberdeen
1Leadership
2Recognition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
SAP Community Network has over 2 million members in over 200 countriesand 20,000 join every month to participate in:
Cross Learning
Co-Innovation
Problem Solving
Share Best Practices
Co-create industry thought leadership
Improve Value Realization
Develop Technology thought leadership
Share Implementation knowledge
AxonSAP
CustomersSales andServices
2,900 + ChannelPartners
TechnologyCo-Innovation
2,900 + ChannelPartners
DeploymentServices
1700 Services Partners
SpecializedServices34 Solution
Partners
+2 Million Community Members
© 2011 SAP AG. All rights reserved. 6
INDUSTRY SAP’S RATING
1Leadership
2Recognition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
Industry solutions for each line of business is our heritage
Forrester evaluated 24 CRM solutions and rated their ability to support customer-facing processes in eight industries:
“The approach SAP employs generally provides higher investment returns to clients, because it reduces the risks of integrating multiple platforms to achieve industry functionality.”Gartner, “Evaluating IBM, Microsoft, Oracle and SAP's Business Application Industry Strategies”, May 2011
“
”SAP is the only CRM vendor with “strong” capabilities across all eight industries.
Finance and insurance
Manufacturing, automotive
Manufacturing, general
Manufacturing, high-tech
Media, entertainment, and leisure
Public sector
Retail and wholesale trade
Utilities and telecom
STRONG
STRONG
STRONG
STRONG
STRONG
STRONG
STRONG
STRONG
© 2011 SAP AG. All rights reserved. 7
1Leadership
2Recogition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
Modern and “cool” user experience that users love!
© 2011 SAP AG. All rights reserved. 8
1Leadership
2Recogition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
think BIGStart Small&
to GROW• Quick ROI in 6-8 weeks
• Zero risk
• Fixed deployment cost
• Flexible pricing options
• Essential Sales, Service and Marketing capabilities
… with SAP CRM Rapid Deployment Edition
© 2011 SAP AG. All rights reserved. 9
1Leadership
2Recogition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
EhA EhB
EhC EhD
EhE EhF
EhA EhB
EhC EhD
EhE EhF
MES Integ. EBPP
Sales order
HCM forms
Credit Report
Budget Executio
n
Enhancement Package
User interface
Functionality
Enterprise servicesSales order mgmt
“Pick and choose” important innovations
Have a clear and rapid path to value realization
Reduce risk and cross dependencies
Innovate, change and adapt quickly and cost effectively to stay ahead of the competition with SAP enhancement packages
Complex and multi step upgrades
Business Disruptions
Long-time-to-see-value
© 2011 SAP AG. All rights reserved. 10
1Leadership
2Recogition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
One size does NOT fit all when you are growing: SAP offers the right CRM solution for your Headquarters, Divisions and Subsidiaries
SALESOnDemand
SERVICE OnDemand(Available 2012)
SAP BusinessByDesign
SAP CRM RDS
SAP CRMSAP ERP
On Demand | On Premise | On Device
© 2011 SAP AG. All rights reserved. 11
1Leadership
2Recogition
3Impact
4Community
5Specialized
6Modern
7Grow
8Agile
9Choice
10IntegratedTop10
Services Marketing
Sales
Select Product/ Quote
Order/Credit Check
Procure/Build
Ship/EnsureFulfillment
Billing/Accounts Receivable
Services Marketing
Sales
Select Product/ Quote
Order/Credit Check
Inventory/Build
Ship/EnsureFulfillment
Billing/Accounts Receivable
Unlike with other solutions With SAP CRM you will never miss the True 360° Customer View
SAP CRM gives you full picture because of complete back office integration
© 2011 SAP AG. All rights reserved. 12
Agenda – What’s New in SAP CRMAccelerated Delivery of Innovations non-disruptively at reduced Cost and Risk
On Premise SAP Enhancement Package 2 for SAP CRM 7.0 Customer Connection Web Channel Experience Management
On Demand SAP Sales onDemand SAP Social Media* onDemand SAP StreamWork Partner Solutions such as Savo, Inside View, Vivido
On Device SAP CRM Sales 2.0 SAP Field Service Customer Briefing App SAP Retail Execution
Technology Foundation/ On Hana SAP Sales Pipeline Analysis (HANA) SAP Customer Segmentation Accelerator (HANA) SAP ERP RDS for operational Reporting (HANA) SAP NetWeaver Business Warehouse (HANA)
On Premise
On Demand
On Device
Orc
hes
trat
ion
Technology Foundation with HANA
Rapid Deployment Solutions in all areas
* Name to be determined
© 2011 SAP AG. All rights reserved. 13
Mainstream Maintenance extended by 5 Years
Mainstream Maintenance for SAP CRM extended from 2015 till December 2020.
This includes all SAP Business Suite 7 core applications and NetWeaver.
For longterm stability and investment protection.
Makes it easier for our customers to plan.
+5
© 2011 SAP AG. All rights reserved. 14
SAP’s CRM Value Proposition Customer Experience as a competitive Advantage
Make every interaction count across all channels
Turn insight into action in real-time
Drive operational efficiency and effectiveness…
SERVE BETTER
Customer
SELL SMARTER DIFFERENTIATE
© 2011 SAP AG. All rights reserved. 15
SAP CRM is a comprehensive Solution, Today!
Partner Channel
Web Channel
Lines of Business
Sales Sales Planning & Forecasting
Sales Performance Management
Territory Management
Accounts & Contacts
Opportunity Management
Quotation & Order
Management
Pricing & Contracts
Incentive & Commission
Mgmt.
Sales Analytics
Marketing
Marketing Resource
Management
Segmentation & List Management
Campaign Management
Real-time Offer Management
Lead Management
Loyalty Management
Service Service Sales & Marketing
Service Contracts & Agreements
Installations & Maintenance
Customer Service & Support
Field Service Management
Returns & Depot Repair
Warranty & Claims
Management
Service Logistics &
Finance
Service Collaboration & Analytics
Interaction Center
Channels
Marketing Analytics
MobileChannel
Social Media
Channels
© 2011 SAP AG. All rights reserved. 16
It’s Your Choice… and It’s Easy…
Enhancement Packages/Appl. Enhancement
Workbench
Intuitive and modern web based UI, Visualization of
data, Enterprise search, etc.
Cloud / On Demand
Rapid Deployment Solutions/
On Demand Solutions 3rd Party Partner Solutions
Easy to enhance
Easy to expandEasy to deploy
Easy to use and consume
Customer
Thank You!
Contact information:
Riccardo BellesiaLoB Customermailto:[email protected]: +393481533411