sap predictive maintenance and service, cloud...

SAP Predictive Maintenance and Service,

cloud edition

Christian Baust | SAP SE

Product Manager for “SAP Predictive Maintenance and Service, cloud edition”

April 08, 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Internal

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without

the permission of SAP. This presentation is not subject to your license agreement or any other service or

subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this

document or any related presentation, or to develop or release any functionality mentioned therein. This

document, or any related presentation and SAP's strategy and possible future developments, products and

or platforms directions and functionality are all subject to change and may be changed by SAP at any time

for any reason without notice. The information in this document is not a commitment, promise or legal

obligation to deliver any material, code or functionality. This document is provided without a warranty of any

kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness

for a particular purpose, or non-infringement. This document is for informational purposes and may not be

incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except

if such damages were caused by SAP´s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results

to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-

looking statements, which speak only as of their dates, and they should not be relied upon in making

purchasing decisions.

Legal disclaimer

Next Steps

3© 2015 SAP SE or an SAP affiliate company. All rights reserved.

Dynamics Solution Overview Value and References

Managing assets efficiently makes a difference!

While the world's GDP is around

$46.6 trillion, the value of all

assets is assumed to be much

higher. Maintenance spend

alone comes up to $447 billion.

Source: Global Framework on Maintenance and Asset Management

Next Steps



The world is getting more and more connected

devices connected

by 2020*

50 billion

40-50%

CAGR for M2M market

until 2020*

price of sensors,

microprocessors & wireless

technologies today vs. 4

years ago**

-80%

*Source: Gartner – “Top 10 Tech Trends**Source: Economist Intelligence Unit – ”The Rise of the Machines”

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5

Dynamics Next StepsValue and References Solution Overview

Operator

Technician

OEM

Support

OEM

Technician

Spare parts

& tools

OEM

Technician

Service/

Maintenance

Engineer

Real-time condition monitoring

Service/Maintenance …


Dynamics Solution Overview Value and References Next Steps

SAP Predictive Maintenance and ServiceInvolved parties and their contribution

MaintenanceEngineer

Service

Engineer

Installation and repair services

Remote Service

Management

New business models

around the device

SAP Predictive

Maintenance and

Service

Service

Technician

Asset

Manufacturer

Asset Operator

CRM, Customer

ServiceEnterprise Asset

Management

Predictive Maintenance

for critical assets

3rd Party

Service Provider

Physical Asset Level



Increase

effectiveness

Increase

efficiency

Connectivity

Time, effort or cost

is well used for the

intended task or

purpose

Effectiveness is the

capability of producing

a desired result

Bring business context to your operational dataOne example

PredictiveMaintenanceand Service

Condition Monitoring

Remote Service

Fault Pattern

Recognition

Machine Health

Prediction

Create

Maintenance

or Service Order

Schedule OrderExecute Order

on mobile deviceVisual Support

SAP ERP

Non-SAPApps



HANA Cloud

IoT Services

Predictive Maintenance and Service based on

the IoT enabled in-memory platform-as-a-service

End Customer

(On site)

Manufacturer

(SAP Customer)

HANA Cloud

IntegrationBusiness Suite

Systems

(ERP, CRM ,

etc.)

SAP

ConnectorDevice

HANA Big Data Platform

Data Processing

Extended Storage

Hadoop

In-Memory

Engines

Streaming

Storage∞

Maintenance EngineerMachine Operator

HANA Cloud Platform

Machine

Integration

Process

Integration

Predictive Maintenance and Service

Application

Additional

Services

3rd Party

IntegrationDevice

SAP Predictive Maintenance and Service



SAP Predictive Maintenance and ServiceLeverage operational insights to drive innovative new business models

Analyze and monitor equipment

data and correlate with

business information to predict

future malfunctions

Remotely sense operational

data from equipments

Monitor

Analyze

Predict

Act

Sense

Optimize maintenance and

service operations and enable

new business models around

the equipment

-44%Lower unplanned

downtime -17%Lower annual service and maintenance costs +28% Higher return on assets

Typical results*

Organizations adopting preventive and predictive maintenance and service approach as compared to organizations

practicing reactive maintenance and service

* SAP performance benchmarking



Predictive Maintenance and Service Capabilities

Remote Condition Monitoring Vibration Analysis

Dashboards, Reporting & Prediction

Business Process Integration



DEMO

Next Steps



Predictive Maintenance and ServiceDelivers significant business value to asset manufacturers and operators

Improve service profitability with lower

service costs and new revenue streams

Higher percentage of calls resolved

Higher first-visit-fix rate

Customer satisfaction and retention

Higher service contract renewal rates

Enable new innovative business models

Higher overall equipment effectiveness

(asset availability & performance & quality)

Improve maintenance efficiency

Lower maintenance costs

Faster reaction to alarms and failures

Higher mean time between failure

Lower mean time to repair

Asset

Manufacturer

Asset

Operator

Next Steps



Extensibility Concept on HANA Cloud Platform for PdMS

Sensors and Devices

Predictive

Maintenance and

Service (PdMS)

IoT Connector

SAP HANA

IoT Edition

Customer Apps

SAP HANA

Cloud Platform

SDK

Dev

Platform

SAP Predictive

Analysis

Your developers to

develop customer

specific apps

Your data scientists

build out prediction

models

Your BI experts to

create role based

dashboards

Your developers to

develop custom

backend integration

Your developers to

build vendor specific

adapters

Your IT department

to prepare data in

backend for IoT

applications

SAP HANA

Cloud Platform

View of a customer

Next Steps



Planned Product Roadmap

„SAP Predictive Maintenance and Service“

Predictive Maintenance &

Serv. , CE 1.0

- Machine Management

- Machine Condition

Monitoring

Continuous improvements

Vibration Analysis Vibration Trending

Machine Fingerprint

Complex Rules

Analytics Customer Portal

Business process

integration

Dashboards

Pattern Recognition &

Prediction

company

Today


Next StepsExecutive Summary Solution Overview Value and References

© 2014 SAP SE or an SAP affiliate company. All rights reserved.

SAP Predictive Maintenance and ServiceStart now

Start small to achieve extended business value.

Adopt existing remote maintenance and service

practices to be able to introduce new business

models.

Discover new ways of developing, manufacturing,

and servicing assets to compete in the Internet-of-

Things revolution. Smarter

Faster

Simpler

Next Steps


Dynamics Solution Overview Value and References Next StepsExecutive Summary Solution Overview Value and References


SAP Predictive Maintenance and ServiceWhere to Find More Information

Video: https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be

SAP.com: www.sap.com/iot

SCN: http://scn.sap.com/community/internet-of-things

https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be

http://www.sap.com/iot

http://scn.sap.com/community/internet-of-things


Thank you

Contact information:

Christian Baust

Product Manager Enterprise Asset Management

Dietmar-Hopp-Allee 16

69190 Walldorf, Germany

[email protected]

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18Internal

© 2015 SAP SE or an SAP affiliate company.

All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE

(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional

trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related

presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated

companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties

that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an

SAP affiliate company.

SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE

(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional

trademark information and notices.

Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.

National product specifications may vary.

These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,

and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or

SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and

services, if any. Nothing herein should be construed as constituting an additional warranty.

In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related

presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated

companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be

changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,

promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties

that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking

statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.

http://global12.sap.com/corporate-en/legal/copyright/index.epx

http://global12.sap.com/corporate-en/legal/copyright/index.epx

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