sap performance monitoring

PresentersAndre Kemp | Principal | Globalwave ConsultingSrinivas Ramanathan | CEO | eG Innovations

SAP Performance MonitoringHow to Improve SAP User Experience & Productivity

© eG Innovations, Inc | www.eginnovations.com

Moderator

Holger SchulzeVP MarketingeG [email protected]


Webinar Agenda SAP infrastructure evolution Performance management challenges SAP monitoring today Key requirements for SAP performance

management Real-world SAP troubleshooting with the eG

Enterprise solution Q&A


Poll: What is your biggest SAP performance challenge today?

Need deeper visibility into the SAP stack Monitoring of the virtualization tier that SAP is

running on Users complain of problems, before you find them Takes too long to troubleshoot performance

problems Need experts to monitor/troubleshoot SAP all the

time


Our Speakers

Andre KempSr. Global Director – SAP ConsultingGlobalwave [email protected]

Srinivas RamanathanCEOeG [email protected]


SAP Infrastructure Evolution


SAP Infrastructure Evolution - The Past

YESTERDAY(90’s – early 2k’s)

Client Server 2-3 Tier

SAP ABAP (only)

Single DBMS


SAP Infrastructure Evolution - The Present

SOA

TODAY

SAP Java (only)

SAP Dual Stack ABAP JAVA

Federated DBMSLandscape


Most Businesses are Virtualizing SAP

9Source: Virtualization Practice 2012

Customers are virtualizing a significant percentage of business-critical, Tier-1 workloads.


The Benefits of SAP Virtualization

10


SAP Is Getting More Complicated

- 2,000+ Users- Not yet virtualized (physical)- 5 SAP components

- 6,000+ Users- Marginally Virtualized (20%)- 10+ SAP components

- 10,000+ Users- Significant complexity- Heavily Virtualized (>50%)- 20+ SAP components

SAP 2000

SAP 2010SAP Today

Complexity


Why Not Virtualize SAP?

12


SAP Performance Challenges


Ensuring User Satisfaction is the Toughest Performance Challenge


The Cost of Downtime


FIREWALL WEB SERVER

USER

Suppose the database server is 50% slower than normal

SAP SERVER DB SERVER

Login

Order Brow

se

Virtualization Breaks Management Ground Rules

A problem in one tier can affect all the other tiers involved in service delivery


Disk reads

Streaming Media AppSlow Database Queries

Virtualization Breaks Management Ground Rules

Excessive disk reads by the media server slow down Oracle database accesses

Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.


Where is the Root-Cause?

Web Users

Network

Web Server

SAP Netweaver

(ABAP, Java)

ActiveDirectory

Oracle database

vSphere Server SAN Switch

SAN Storage

SAP Business Objects

Citrix Users

Citrix XenApp

Email, Archival Server

Is it the client? Citrix? Network? SAP server? VMware? Oracle? SAN? …


SAP Monitoring Today

SAP/VMware Integration

Guest OS

SAP

saposcol

VMware ToolsGuest SDK API

Virt

cou

nter

sESXi

SAP Admin (txn ST02,OS07N,RZ20)Extended memory usage Heap usageESX Active mem usage of guest (via API)

SAP Integration to vSphere (SAP Note 1409604 / 1102124)

VMware Admin (vCenter)ESX Active mem usage ESX swap countersetc


We could use OS07N….

ESX CPU counters


OS07n cont..


You could go the CCMS Route…

Followed by SM21 analysis….


Then you need to correlate in vCenter or MS SMS


But It is NOT Just About Monitoring the SAP and VMware Tiers…


Monitoring SAP End-to-End

Web Users

Network

Web Server

SAP Netweaver

(ABAP, Java)

ActiveDirectory

Oracle database

vSphere Server SAN Switch

SAN Storage

SAP Business Objects

Citrix Users

Citrix XenApp

Email, Archival ServerIsolated Management Tools

A single failure can bring down the entire service – but where is the root cause?Each SAP tier has its own dedicated management tool, but the service owner has no correlated performance visibility across the SAP infrastructure.


SAP Solution Manager Gartner’s assessment:

Deep Dive into the SAP ABAP Stack Need third party tools for deep dive into the Java

stack Limited visibility into non-SAP tiers – need SAP IT

Infrastructure Management Install and usage not easy Early watch alerts often not proactive

Targeted at experts, not service-desk


Requirements for a Next Gen SAP Performance Management

Monitor every layer, every tier Visibility into ABAP and Java Virtualization, databases, storage, Citrix, middleware, … Across most popular operating systems

Monitor the end-user experience, not just resources Easy to install – no need for different agents Be proactive – alert before users complain Correlate metrics and pin-point the root-cause of

problems (don’t need an expert) Extensive web reporting


Our Speakers

Andre KempSr. Global Director – SAP ConsultingGlobalwave [email protected]

Srinivas RamanathanCEOeG [email protected]


Is Your SAP Performance Monitoring …

… still like this?

… or like that?

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=pkxepNCFv5CW_M&tbnid=R5iQV7_mzeykxM:&ved=0CAgQjRwwADgs&url=http://www.shutterstock.com/pic-78853534/stock-photo-compass-on-a-road-map.html&ei=OcEKUeLYPJLE0AHduID4Bw&psig=AFQjCNE9ZGji8-pA-tytlSELBR1ki7Rndg&ust=1359745722049734

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=Ku6gZ9Rc9nSpoM&tbnid=e2TDpNXfSDkkJM:&ved=0CAgQjRwwAA&url=http://www.relationalcapitalgroup.com/customer-relationships/gps-your-roadmap-to-relationships-success/&ei=JMAKUd3vC-jV0gG53IG4DA&psig=AFQjCNFy17Te8sZt6Wq4m7D4g9rilZDoMA&ust=1359745444245071


Pinpointing the Root-Cause Diagnosis of SAP Performance Problems:

A Real-World Example of How eG Enterprise Helps


SAP Service Performance

User accesses to the SAP service are slow. Many errors are also seen.


SAP Service Topology

The darker shade of red highlights where the service manager

should focus their attention on.


The SAP Java Stack

In the Java tier, many threads are stuck in a wait

state.


The SAP Java Stack

The stack trace indicates that the threads are stuck

trying to get SAP connections.


The SAP ABAP Instance

When updates to the Oracle archive log fail, SAP Dialog work processes start to hang on the R3 instance


The SAP ABAP Instance

Details showing that processes that are on hold belong to different users.


The Oracle Database

There is an error with the Oracle Archive log.

Click on detailed diagnosis to see the

error.


The Oracle Database

The Oracle archive log is reporting an error – the

file could not be written.


SAP Virtual Topology

The Oracle database is hosted on an ESX server that is having a critical problem. That’s why

Oracle is slow!


Drilldown into VMware ESX

The hypervisor seems to be having a critical

issue.

One of the datastores has an issue.

The datastore is almost full!


Drilldown into VMware ESX

But why is the archive log reporting an error?

The Oracle VM has been thin provisioned.


Thin Provisioned VMs

Since the Oracle VM is thin provisioned, the disk on the VM appears to have space, but in reality space is not available to applications in the VM.


Finding the Root-Cause of the ProblemThe cause of the problem (tagged critical priority)

The effects of problems (lower priority)


eG Enterprise: SAP Service Manager

Identify & resolve problems preemptively,

before users call!

Network? Database?

SAP Netweaver?

VMware?Storage?Citrix?

The Service Manager is a General Practitioner for your SAP infrastructure.

eG Enterprise ManagerSAP Service Manager


SAP CCMS Alerts in the eG Monitor

Review, check, complete CCMS alerts from the eG console itself Filter, analyze by severity, status, timeframe, etc.


eG Enterprise


Web Reporting


eG’s Key Technologies


The eG Universal Monitor

• A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

• A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

• A single agent for monitoring any application

• A single price to manage multiple applications on the same server

• Auto-upgradeable

• Agentless monitoring option

• 100% web-based – HTTP/HTTPS


Auto-Baseline Key Metrics

Preemptive detection & alerting lets administrators see and fix problems before users notice

Auto-compute time-of-day baselines Alert administrators when metrics violate baselines


Virtualization-Aware Automatic Root-Cause Diagnosis

AutomaticEnd-to-EndCorrelation

AutomaticTop-to-Bottom

Correlation


Virtualization-Aware Root-Cause DiagnosisWithout root-cause diagnosis, you have no idea where the problem lies

The root-cause of the problem

The effects of the problem

All the problems appear to be equally important.

With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.


SAP Performance Management CapabilitiesMonitor every layer, every tier

Visibility into ABAP and Java Virtualization, databases, storage, Citrix, … Breadth of operating systems supported

Monitor the end-user experience, not just resourcesEasy to install – no need for different agentsBe proactive – alert before users complainCorrelate metrics and pin-point the root-cause of

problems (don’t need an expert)Extensive web reporting


The ROI of eG Enterprise

• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost & Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


Next Steps

More details http://www.eginnovations.com/freetrial

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