sap mobility forum - voortman
DESCRIPTION
Mobility Forum 2013TRANSCRIPT
Paperless and faster serviceprocessing with Syclo Smart
Workmanager
Frank Scherphof
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Agenda• Introduction• Voortman• After-Sales process• SAP-Syclo• Roadmap
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Controller / Project Manager SAPVoortman Steel Machinery B.V.
Executive MBA NyenrodeMSc in Controlling Nyenrode
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Innovation Assembling After Sales
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Dealer network
Sales office
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• Start implementation 01-10-2009
• Voortman USA live 1-1-2010
• Voortman NL live 1-1-2011
Modules: SD/PP/MM/CS/PM/DMS/FI/CO
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PREVIOUS PROCESS
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Field Service Without Mobile Access to Information Leadsto a Broken Process
Mobile FieldService
Get new orderinformation
Debrief order
Record equipmentmodifications
Manage Inventory
Customer Service
Capture customer issue
Close customer issues and invoice
DispatchOptimize assignments
Customer
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Why Syclo ?Proces in SAPOndersteuning op verschillende devicesEenvoud
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IMPLEMENTATIEImplemenatie: Start oktober 2012Testfase: December 2012 – januari 2013Start Live-roll out: Vanaf februari 2013Partner: DELAWARE CONSULTING
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FASE 1 FASE 2 FASE 3
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VerbeterenBasic Start Excelleren
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VOORTMAN- Thank you for your attention -
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