sap it process automation by cisco

SAP IT Process Automation by Cisco Empowering the SAP Data Center with Automation

May 2012

Sapphire Presentation

© 2012 SAP AG. All rights reserved. 2 Sapphire 2012

Together we Drive Greater Innovation, Choice, and Benefits

“We are pleased to deliver and partner with SAP. You will see us accelerate …. the opportunity about the next generation data center,…. transitions around virtualization and cloud really come to life in ways that benefit our joint customers.”

“…. we need to innovate …..by focusing on what we’re good at, which is business software and work with partners like Cisco …. which are very good at what they do. Focusing on companies that innovate is a better combination for customers. …. more innovation faster…And they don’t feel locked in. ”

John Chambers

President and CEO, Cisco

Bill McDermott

Co-CEO, SAP

“….. Cisco, … are great partners of ours, because we encourage more innovation and the more things that can be done more efficiently”

Jim Hagemann-Snabe

Co-CEO, SAP


Where’s The Challenge?

• 60% of all SAP have peak operations – ERP runs, HR salary calculations, month end closure

• 78% of all SAP face continuous

changes in their landscape – Rollouts, functional extensions, release changes, process

changes

• SAP Sprawl – 1 SAP database production

– 3 to 5 non-production

• Companies grows, shrinks, splits &

mergers – More Advance & Complex Architectures

• Downtime is costly


Standardize-Simplify-Automate In the Domain of ALM


Visually Model and Customize Your Technical Operations


Why IT Process Automation?

IT Technical Operations

Knowledge captured in

documents

ROI and Cost Savings for IT Process Automation

IT Technical Operations

Knowledge captured in Executable

Process Flow Models


Application Lifecycle Management Route to Operational Best Practices

ARIS (Business Process Modeling)

Process Model

5-7 Levels

Process Model

3 Levels (IT View)

Solution Manager

Test

Plan

Learning

Map

Mapping

Test

automation

Automated

Test

Scripts

SAP

PPack

Training

/Simulations

SAP

QC by HP

Testing

Solution

Redwood

CPS

Job

Scheduling

ITSM

Alerts

Incidents

Ticketing

Manual Processes


Application Lifecycle Management Route to Operational Best Practices

ARIS (Business Process Modeling)

Process Model

5-7 Levels

Process Model

3 Levels (IT View)

Solution Manager

Test

Plan

Learning

Map

Mapping

Test

automation

Automated

Test

Scripts

SAP

PPack

Training

/Simulations

SAP

QC by HP

Testing

Solution

Redwood

CPS

Job

Scheduling

ITSM

Alerts

Incidents

Ticketing

SAP IT Process

Automation by Cisco (Technical Processes)

Technical

Templates PreDefined

Custom

Manual Processes

Automated


SAP IT Process Automation by Cisco

SAP Predefined and

Configured Content

Over 300+ process flows

Included

Optional

Optional – Early

Adopter Release


Average ROI Results from Customers

Value Point Before Automation

With Automation ROI

Incident Response High alert volume

Blame Storm

Centralized Knowledge

Empowered operations

50% - 90% lower MTTR

75% knowledge transfer improvement

Quality Control Tasks High risk

Lacks process consistency

90+% of alerts and 80+% of compliance tasks automated

50%- 90% lower MTTF

Operational Readiness Checks and Procedures

All manual processes

Hours to perform readiness checks and configurations

200+ automated flows running

Minutes for health checks

70% automated administrative and operational tasks

Orchestrating operational support processes across IT functional silos

Lack of integration to support tools and processes

Auto-resolution & notifications

Integrated with ITIL processes

50%-90% lower MTTR

SAP IT Process Automation

by Cisco - Details SAP End-to-End Process Automation


Alert Automation – Why?

Your system is configured to trigger alerts when

thresholds are not met or the system / interface is

down….…

You have achieved Alerting!

Now what??

What are the actions to be taken?

What additional information is required?

What other influences could be the cause?

Is the Alert Meaningful?


Automation Activities

You define the level of automation…

Actions

Digitizing Run-book Steps in Processes

No missed steps with standardization

Multiple activities can be performed in parallel

Actions across system boundaries

Event correlation for complex scenarios

Information and Documentation

Automation summary for each process

Auditable record of activities

Gather and document related information


How The Automation Works

Solution Manager 7.1

SAP JAVA Systems SAP ABAP Systems Non-SAP

Alert

Queue

SAP IT Process Automation by Cisco (Technical Processes)

Alert Update or

Confirm

Alert

(Inbox)

1 3

2


Automation Steps: SAP IT Process Automation by Cisco

Step Activity

Complete End to End Alert Based Automation

1

SAP Solution Manager Target is defined with a configured polling time

Workflows that match the alert parameters (Alert/ Monitored system/

etc) are triggered

3

Automation summary is returned and updated in the Alert Comments

Alert is either Confirmed ( Status: Closed) or Updated (Status: In

Process)

2

Each Workflow Triggered may either:

• Perform the necessary actions and review success/ failure

• Gather additional information for the operator

• Correlate events, preventing further action for repeated alerts


SAP Software Component Requirements


Cisco Solution

Manager

Add-on

Cisco Templates

(Transport)

ABAP Systems JAVA Systems

Cisco Task

Automation

Add-on(*)

Cisco BW

Add-on(*)

No Add-on’s

Required(*)

Cisco Add-on software components extend the available open API’s provided within

SAP Products. Wherever possible, SAP API’s are leveraged.

Interface Technologies Used: SAP RFC, Web Services, SAP JMX, JMX, ODBC/

JDBC / SAPJDBC

(*) Optional; SAP Enterprise and above (ABAP), BW 7.01 and above (ABAP)


What is provided – SAP Solution Manager


Cisco Solution

Manager

Add-on

Cisco Templates

(Transport)

1. 3rd Party Connector for Alert

Integration

2. Alert Queue Browser

3. Alert Grooming Batch Job

4. Alert Update API’s

5. Application Log (Transaction SLG1)

1. Out of the box Templates ready for

assignment to Monitored Systems

Note: May be copied and adapted

by customers


SAP IT Process Automation by Cisco Connector

3rd party connector assigned to pre-delivered templates


Alert Names / Configuration – Solution Manager

Active

Alerts


Technical Monitoring – Templates to Monitored systems


Business Process Alert Inbox

Business

Process

Steps

Assign 3rd party monitoring connection in Business Process Monitoring Steps


Event Queue Browser

Events ready to be passed to SAP IT Process Automation by Cisco

Configuration and Use

– SAP IT Process

Automation by Cisco


SAP Solution Manager Target System Definition Wizard

Solution

Manager

Target

Automatic pull from

Solution Manager

System


What is provided – SAP IT Process Automation by Cisco

Use Out of the box

Copy and edit

Build your own!


Define Trigger for any Process

Assign Alert details from the Technical

Monitoring work center:

Monitored object name - SID~JAVA

System ID - <SID>

Alert Name – Monitoring Template

Alert Reason – Alert Inbox

Alert Rating – Red/Green/Yellow/Grey


Process Editor

Full Featured Workflow Editor for Technical Teams

Activities

Processes

Logic Elements

Select

Process

Close

Alert


Alert Completion/ Update Activity

Select whether the Alert is to

be completed ‘Confirmed’ or

set to ‘In Process’

Assign comment for the

console viewer

Correlation activity available.


SAP IT Process Automation by Cisco Key Takeaways

Automated Service Delivery with Operations

Repeatable Level 3 Tasks -> Level 1

SAP Best Practices “Automated”

IT becomes a Value Center

Cross Domain Orchestration

Boundaryless Organization Differentiation

Business-IT Alignment

Resource Optimization

Reduce Cost

Thank You!

Contact information:

Eric Robertson

Product Management, Cisco

281.773.7986

sap it process automation by cisco

Technology