SAP for Utilities2003 Canadian Business ForumToronto, Ontario

SAP AG 2002, Business Forum, <Utilities> <Tough>r 2

The Global Utility Industry

…is struggling with these issues:

ØMergers and AcquisitionsØNew Business OpportunitiesØRegulation, Deregulation and Re-RegulationØBalance between Operational Excellence and

Customer IntimacyØHigh integration costs and outdated IT architecture

SAP AG 2002, Business Forum, <Utilities> <Tough>r 3

SAP‘s Comprehensive Industry Strategy

Dedicated Organization

Partner NetworkRoll-in Process

Ø Highest scalability

Ø Most comprehensive integrated suite

Ø Best platform for global operations

Ø Utilities Industry Business Unit

Ø 6 % of SAP’s overall revenue

Ø Subsidiaries in 52 countries

Ø 40% Global Marketshare

Ø Outside-in approach with customers

Ø Joint development projects

Ø Permanent dialogue with opinion leaders

Ø Overall more than 137.000 SAP Partner Certificates

Ø Complementary services

Ø Complementary products

Utility Solution

SAP AG 2002, Business Forum, <Utilities> <Tough>r 4

SAP Web Application Server

People Integration: SAP Enterprise Portal, Collaboration, …

Information Integration: BI, KM, MDM, ...

Process Integration: XI, Business Process Mgmt.SA

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SAP for Utilities Solution

mySAPSCM

mySAPCRM

mySAPFIN

mySAPHR

mySAPPLM

mySAPSRM

EnergyDataMgmt

Billing InvoiceandRec.Mgmt

IDE 3rd

PartyApps

Cross Industry Solutions Utility Industry Specific Solutions

SAP AG 2002, Business Forum, <Utilities> <Tough>r 5

META Spectrum Rankings 2002/2003

Utility Customer Information Systems Energy Utility Work Management Systems

SAP AG 2002, Business Forum, <Utilities> <Tough>r 6

SAP Delivers Business Value

Innovation + New SolutionsROI + TCO“The potential to improve results by making savings with mySAPe-procurement is high.”

lRWE

SAP for Utilities enables us to make more informed strategic decisions.”

Elektrizitätswerke Wesertal GmbH

“The SAP solution gives managers the ability to focus on the performance of organization units and business lines.”

lEnergy Supply Board of Ireland

SAP for Utilities offers companies great flexibility, increasing their efficiency and capability to explore new business opportunities.”

lEDP

“Our upgrade to SAP R/3 Enterprise lowered total cost of ownership.”

UNICEF

"SAP's Energy Data Management may be the answer to a load researcher's dreams."

AMR