sap enterprise mobility @ sapsa vårimpuls 2012
DESCRIPTION
Enterprise Mobility – problem or possibility?Today’s employees use mobile devices privately to network with friends, check their financial situation, access all their media, look up information, order food, taxis etc. And they are expecting their personal unplugged behaviors to carry into their work environment; they expect access to their professional network, company data and documentation and actionable information anywhere and anytime. The business value of enterprise mobility is evident to an employee!For the employer (the SAP customer) it’s easy to see the problems in enterprise mobility; confusing technology requirements, new investments, increased operating costs, new security risks etc. The challenge of getting started on enterprise mobility in a controlled way is daunting to many organizations. In this session we will look at: · Trends and drivers in Enterprise Mobility· Navigating the SAP Enterprise Mobility technology landscape· How to create and implement an Enterprise Mobility Strategy, tailored to your organizations maturity.TRANSCRIPT
Enterprise Mobility -Problem or Possibility?Hans Nygaard
© Logica 2012. All rights reserved
• International business and technology services company• Extensive industry knowledge and technical core
competences within a host of industries• 41.000 employees, primarily based in Europe• 3.000 SAP specialists dedicated to European businesses
and 3.600 globally • Certified SAP AM and IM centres in Brazil, Europe and
Australia• Operations in 41 countries from where
we deliver Business Consulting, SystemsIntegration, Project- and Outsourcing Servicesacross all industries and business functions
• Listed on both the London Stock Exchange andEuronext (Amsterdam)
We are Logica
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• Global Center of Excellence for SAP Enterprise Mobilitylocated at Logica’s Danish headquarters in Ballerup
• Our CoE mobility team has in average 12 years ofSAP experience and 6 years focused on mobility
• We have extensive experience with improvingbusiness processes through mobile solutions
• We have worked with Sybase Unwired and Afariasince 1999 and have delivered SAP Sybase servicesto more than 60.000 users
• Of our 450 mobility consultants in Europe, 175have extensive SAP and Sybase experience
Global Reach – Local Presence
© Logica 2012. All rights reserved No. 4
Logica and Mobility
Strategy&
BusinessConsulting Business
Case Development
Proof of Concepts
SolutionDesign
& Projects
TechnologyEvaluation
MobileSecurity
ApplicationManagement
MobileDevice
Management
Hosting&
Cloud
© Logica 2012. All rights reserved
• Trends and drivers in Enterprise Mobility• Navigating the SAP Enterprise Mobility technology landscape• How to create and implement an Enterprise Mobility Strategy,
tailored to your organizations maturity• Summary
Content
No. 5
© Logica 2012. All rights reserved
• Trends and drivers in Enterprise Mobility• Navigating the SAP Enterprise Mobility technology landscape• How to create and implement an Enterprise Mobility Strategy,
tailored to your organizations maturity• Summary
Content
No. 6
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“Mobile computing, a generic term describing one’s ability to use technology untethered, but often used to refer to access to information or applications from occasionally-connected, portable, networked computing devices.”Source: Wikipedia
Definition of Mobility
No. 7
No. 8© Logica 2012. All rights reserved
Our enterprise mobility definition
All enterprise business services that can be provided from a mobile device
The business process is extended from core SAP systems to a mobile platform
Broaden your scope to include all the mobile possibilities and technical components available today
Definition of Mobility
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Late 60’ties
No. 9
Definition of Mobility2007
2010
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Trends: There’s an App for that + BYOD
© Logica Business Consulting 2012. All rights reserved
Where is the closest stone-baked pizza
place?
We’re looking for a non-gluten and
vegetarian restaurant
Should I buy a MacBook pro or a MacBook Air?
Trends: Behaviours Unplugged
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500 mio. users - 11 new accounts per second
800+ mio. users
2 mio users, 80% of Fortune 500
150 mio. members
An average employee spends 28 minutes per day on social mediaThe new cigarette break
No. 12
Trends: Social Media
February 2012 numbers
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Trends: the next Game Changer ...?
Siri
© Logica 2012. All rights reserved No. 14
Market Trends and Drivers
1% 4%15%
36%
44%
How important do you view Enterprise Mobility to your company's future suc-
cess?
Not importantSomewhat importantImportantVery importantCritical
Source: Netcentric Strategies LLC, October 2011
© Logica 2012. All rights reserved No. 15
Market Trends and Drivers
An-droid51%
Symbian12%
iOS24%
RIM9%
2% WP7 & WinMo2%
Others1%
Smartphone market share – Q4 2011
Ruggedized devices are dominated by
Devices activated 24-25/12 2011: iOS: 3,1m Android: 3,7m
Source: Gartner 2011
© Logica 2012. All rights reserved No. 16
Market Trends and Drivers
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Source: insiderRESEARCH, February 2012 (global study)
© Logica 2012. All rights reserved No. 17
Market Trends and Drivers
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Source: insiderRESEARCH, February 2012 (global study)
© Logica 2012. All rights reserved No. 18
Mobility & Security
Source: Kelton Research Jan 2011, sponsored by Sybase
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• Transmitting data• Encryption on WWAN/WLAN• Exposing central systems to the Internet
• Storing data locally• Legal implications• Industrial espionage• Tracking data• Data on flash memory• Encryption
• BYOD management• Identity management
• User authentication• Enforcing password strength
• Virus, malware, spyware, hacking protection
No. 19
Security Issues – Top 3
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• Users will use whatever tool is on the app store or internet in general to solve their need to work smarter on the go
No. 20
Bring Your Own App?
Example: • bi.ondemand.com lets
you upload spreadsheet data to the cloud and manipulate it on BO Explorer Mobile for iPad
• Pretty cool - and free (until a certain row number)
© Logica 2012. All rights reserved
• Trends and drivers in Enterprise Mobility• Navigating the SAP Enterprise Mobility technology landscape• How to create and implement an Enterprise Mobility Strategy,
tailored to your organizations maturity• Summary
Content
No. 21
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• SAP acquired Sybase in Jan 2011 at $5.8 billion. The investment must be capitalized and the global SAP organization is being driven extremely hard on this
• Mobility hype cycle - ”Peak of Inflated Expectations”• All SAP partners see the opportunity window and are reacting• The truly experienced skill base is very small - many partners are
starting on the school bench
No. 22
SAP Mobility Status
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• 1990’ties, the birth of WiFi• 1999 SAP Console part of 4.6B, on-line
access• 2000 PDA platforms mature with Windows
Pocket PC (CE 3.0)• 2003 GPRS mobile data networks common• 2003 SAP ITS Mobile for on-line use• 2004 SAP’s first offline architecture SAP
NetWeaver® Mobile Infrastructure 2.5, not very good
• 2006 3G mobile data networks common• 2007 Apple launches first iPhone• 2009 New offline integration platform: SAP
NetWeaver Mobile 7.1 (7.3 in ramp-up)• 2011 SAP acquires Sybase, new tools,
new app strategy
SAP Mobility History
No. 23
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Connecting to SAP
No. 24
Sybase UnwiredServer SAP
Application server
WWANWAN Firewall
WLAN
USB
Sybase AfariaMDM
ReverseProxy
Sybase RelayServer
DatabaseServer
DatabaseServer
NetWeaverGateway
Mobile Enterprise Service
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Definition: A mobile device is any handheld unit using amobile OS
Mobile Devices
No. 25
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You can’t buy a 100% standard solutionUI must be adapted to your process and your specific use
SAP GUI needs to please all — not possible on a 3.5” screen
Mobile Applications - UI and UX
22”
¼ VGA
No. 26
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Connecting to SAP
No. 27
There is a number of ways to connect to ERP processes, they can be divided into:• Online: Access directly and synchronous, store no data locally• Offline: Access indirectly and asynchronous, cache or store data
locally• Hybrid: Access by other means, misc. data strategies
Sybase Unwired Platform
SAP Interactive Forms by Adobe Duet® Enterprise
NetWeaver Gateway 2.0iDoc
BAPIMobile Web Dynpro
for JAVA
ITS MobileGuiXT Mobile
SAP ConsolejQuery Mobile Framework
HTML5
NetWeaver Mobile 7.1
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● Sybase Unwired Platform● ITS Mobile (+ voice picking)● Mobile Web Dynpro for JAVA● SAP Portal on Device
● SAP Console● GuiXT Mobile● Web Dynpro for ABAP (Windows CE platforms only)● jQuery Mobile Framework● HTML5● NW Gateway 2.0 direct webservices● …
Connecting to SAP — Online
No. 28
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Connecting to SAP — Offline
● SAP Sybase Unwired Platform● SAP NetWeaver Mobile 7.3● SAP Mobile Infrastructure 2.5
No. 29
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SAP Offline Solutions: Sybase Unwired Platform
● A full middleware platform (MEAP)● Very flexible ● Good performance● Up to date UI/UX design options● Multi-platform: Runs on Windows Mobile, RIM
(BlackBerry), iOS (iPhone/iPad) Android and HTML5● Push technology● Complex orchestration & distribution requires
NWM 7.3 DOE● Standard apps required NW Gateway● Complex architecture● Separate licensing required
No. 30
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SAP Offline Solutions: Sybase Unwired Platform
● Separate Sybase licensing required, both platform and user
No. 31
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● SAP’s second mobile middleware attempt● No SAP mobile apps, partner solutions only● Initially SAP JAVA client, now native custom clients (.NET etc)● Very flexible ● Great performance● Growing install base● Very good UI/UX design options● Any mobile OS (custom native clients)● No push technology● Part of the SAP standard licensing + each
mobile user to have a SAP NetWeaver Platform User License (PUL)
SAP NetWeaver Mobile 7.3
No. 32
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Connecting to SAP — Other Options
No. 33
• SAP Interactive Forms by Adobe• Good interface to non-SAP and/or external users, in email or browser,
offline but can do online lookup, etc.• SAP NetWeaver Gateway 2.0
• Common OData/Atom interface to Enterprise Services, RFC, BAPI• Must converge with NetWeaver Mobile and Sybase Unwired first
• SAP NetWeaver PI, custom adapters• As interface and orchestration to third-party solutions
• IDoc• Old school asynchronous data transfer
• SMS/MMS• Micro apps or consumer interaction
© Logica 2012. All rights reserved
• Trends and drivers in Enterprise Mobility• Navigating the SAP Enterprise Mobility technology landscape• How to create and implement an Enterprise Mobility Strategy,
tailored to your organizations maturity• Summary
Content
No. 34
No. 35© Logica 2012. All rights reserved
Who has one?
Source: insiderRESEARCH, February 2012 (global study)
No. 36© Logica 2012. All rights reserved
Enterprise Mobility Strategy is just a set of ground rules for the mobile initiatives to act within.
● Vision outlines what the organization wants to be
● Mission defines the fundamental purpose of an organization or an enterprise
● Strategy is a combination of the goals for which the enterprise is striving and the means by which it is seeking to get there
Enterprise Mobility Strategy
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Strategic maturity level
Disordered
Partly integrated (silos)
Fully integrated
• The as-is situation
• The next step?
Most are here
Proof of ConceptTechnology evaluation
Enterprise Mobility Strategy
Business case study
© Logica 2012. All rights reserved No. 38
Enterprise Mobility Strategy
Business
IT Services
iEMSI ntegrated Enterprise Mobility Strategy
BusinessInnovation
Projects
Managed Enterprise Mobility
Security ManagementDevice & Asset ManagementInfrastructure Management
Portfolio ManagementMaster Data ManagementService Management
Governance
Process & IT Inventory
Stakeholder Input
Market Assessment
Roadmap
Governance
Policies + Guidelines
Analyze ImplementStrategize
i
Methodology
© Logica 2012. All rights reserved No. 39
Strategy Topics
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Enterprise Mobility Strategy
No. 40
A strategy must be fully integrated and dynamic• Be process driven
• If your business processes are static you can decide on a static strategy = simple and easy to govern
• If your business processes are dynamic and ever changing, your strategy must support it = complex and more effort to govern
• Business and not technology must drive your strategy• Decide on your strategy and let the business cases (ROI) drive it
forward and evolve it project after project
A strategy must be easy to understand and enforce• Define a clear governance model and responsibilities• Be firm in managing white collar solutions
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Governing the Enterprise Mobility Strategy
No. 41
• Your strategy will never be static (evolve or die)• You must have a governance model to enable change• Many parties have interest in the strategy
• Business lines (the users)• IT infrastructure• SAP Competence Center• Operations and hosting• Helpdesk services
• Tie into (or establish) an Enterprise Architecture Group
• Empower the governance boardManagement mandate is a must!
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Identifying your business cases
No. 42
• Look for boundaries or cutovers• Process exits one system and continues into another• Process goes onto paper or manual steps or returns• Responsibilities or roles change, i.e., supervisor to mechanic,
internal to external partner• Analyze CPU time vs. t-codes vs. departments or user groups
• Should any of those t-code actions be mobilized?• Be changed from info pull (manually checking up) to push
(exceptions and alerts)? • Helpdesk ticket data mining
• Look at processes where the user needs information to act and act correctly (ie. credit check at point of sales)
© Logica 2012. All rights reserved
• Trends and drivers in Enterprise Mobility• Navigating the SAP Enterprise Mobility technology landscape• How to create and implement an Enterprise Mobility Strategy,
tailored to your organizations maturity• Summary
Content
No. 43
It's not new ideas that scare me it's old ones
Logica is a business and technology service company, employing 39,000 people. It provides business consulting, systems integration and outsourcing to clients around the world, including many of Europe's largest businesses. Logica creates value for clients by successfully integrating people, business and technology. It is committed to long term collaboration, applying insight to create innovative answers to clients’ business needs. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com
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