Sap Coe Doane

Download Sap Coe Doane

Post on 10-Oct-2015

12 views

Category:

Documents

0 download

Embed Size (px)

DESCRIPTION

COE

TRANSCRIPT

<ul><li><p>5/20/2018 Sap Coe Doane</p><p> 1/24</p><p>Hosted by</p><p>Enterprise ApplicationsCenter of Excellence</p><p>A Maturity Model</p><p>Michael DoaneMETA Group</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 2/24</p><p>Hosted by</p><p>Why an ERP Center ofExcellence?</p><p> An optimization of business</p><p>processes that drive business</p><p>benefit continually</p><p> An optimization of end user</p><p>competency and employee</p><p>fulfillment of business processes</p><p> Continued coherence and</p><p>integration of functionality and</p><p>data through all process chains</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 3/24</p><p>Hosted by</p><p>Parameters: Business Applications Span (ERP is the backbone)</p><p>Maintenance and supportof ERP and related</p><p>functions (ERP/CRM/SCM)</p><p>Optimization of current</p><p>system usage</p><p>Continuous</p><p>business improvement</p><p>Prepare the company for</p><p>transformational change</p><p>(all the time)</p><p>As Is</p><p>To Be</p><p>Center of Excellence Functions</p><p>Business</p><p>IT</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 4/24</p><p>Hosted by</p><p>The Enterprise Applications Value Chain</p><p>It is imperative to linkend users to profit &amp; loss</p><p> Without measurement,</p><p>you cannot begin</p><p>Business processimprovement is the</p><p>source of measurable</p><p>business improvement</p><p> IT also has its business</p><p>processes: reduction of</p><p>IT costs applies to this</p><p>value chain</p><p>Order Fulfillment</p><p>Process</p><p>Sample Business Performance KPIs</p><p>Return on sales</p><p>Return on assets</p><p>Net sales per employee</p><p>Ratio of Assets/Liabilities</p><p>Procurement</p><p>Process</p><p>Production</p><p>Process</p><p>Sample Major Business Processes</p><p>Business Process Drivers</p><p>Key Performance Indicators</p><p>Profit &amp; Loss</p><p>SAP User Competency</p><p>Software</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 5/24</p><p>Hosted by</p><p>Foundation of Organization Planning</p><p> Two aspects of IT</p><p> Business-specific activities = the Center of Excellence</p><p> Infrastructure/support ~ Foundation Services</p><p>Architecture</p><p>Infrastruc</p><p>ture/</p><p>Operations</p><p>ITR</p><p>esource/</p><p>Governance</p><p>Center of Excellence</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 6/24</p><p>Hosted by</p><p>Continuous Education</p><p>Multi-site Virtual CoE</p><p>Finance Sales Logistics</p><p>Enterprise Program Management</p><p>Production</p><p>Users</p><p>Continuous Education</p><p>Users Users Users</p><p>Integration Management(Functional, Cross-Application)</p><p>Custom Applications</p><p>Software Configuration &amp; Support</p><p>Help Desk</p><p>Production Control/Change Management</p><p>Integration Management (Technical)</p><p>Process Owners</p><p>Users Users Users Users</p><p>Functional Oversight</p><p>Remote</p><p>Custom Applications</p><p>Process Oversight</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 7/24</p><p>Hosted by</p><p>META Group Maturity Modeling</p><p>Levels 1-5</p><p>Elements or best practices (weighted)Up to 10 per maturity level</p><p>Categories</p><p>METAmap (META Group Maturity Assessment Program)</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 8/24</p><p>Hosted by</p><p>Center of Excellence Maturity Model</p><p>Business/ Enterprise End</p><p>IT Alignment Applications Users Infrastructure</p><p>1Core ERP</p><p>There is a link between</p><p>business and IT for</p><p>configuration updates.</p><p>ERP is not overly</p><p>customized; core</p><p>implementation is complete</p><p>Basic end user training is</p><p>complete.</p><p>ERP infrastructure is</p><p>adequate.</p><p>2Stable ERPThe role of business in ERP</p><p>evolution is defined.</p><p>ERP is the backbone of</p><p>enterprise applications.</p><p>Applications interfacing is</p><p>complete.</p><p>End users fulfill ERP</p><p>functions without excessive</p><p>help desk or support.</p><p>ERP infrastructure is stable.</p><p>3CoE Defined</p><p>Business has active</p><p>ownership of business</p><p>processes. Current KPI is</p><p>measured.</p><p>The applications portfolio is</p><p>inventoried.</p><p>End users receive periodic</p><p>refresher training</p><p>ERP infrastructure is flexible.</p><p>Apps data is generally</p><p>synchronized.</p><p>4CoE Managed</p><p>KPI measures and targets are</p><p>in the system. EPMO directs</p><p>business process</p><p>transformation.</p><p>The applications portfolio has</p><p>been rationalized.</p><p>End users are trained to</p><p>business processes and</p><p>continuous training is in</p><p>place.</p><p>Enterprise applications</p><p>infrastructure is flexible.</p><p>5CoE Evolving</p><p>Business process change is</p><p>guided by KPI performance</p><p>and configuration is in the</p><p>hands of business.</p><p>The applications portfolio has</p><p>been optimized.</p><p>End user job performance is</p><p>linked to business process</p><p>performance</p><p>Enterprise applications</p><p>infrastructure is adaptive to</p><p>applications changes.</p><p>Level</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 9/24</p><p>Hosted by</p><p>The Consequences of ImplementationConcerns Pre Implementation Mistakes Noted After Implementation</p><p>Source: The State of ERP Services Multi-Client Study, META Group 2003</p><p>Scale 1=Unimportant, 5=Very Important</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 10/24</p><p>Hosted by</p><p>2</p><p>1%</p><p>1</p><p>1%</p><p>Do you have some form of a CoE?</p><p>1.Yes</p><p>2.No</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 11/24</p><p>Hosted by</p><p>Level 1 Core ERP</p><p> ERP is at the center of an applications portfolio</p><p> The elements for this level are generally identical tothose of a successfully completed implementation</p><p> It is imperative to keep the project team intact and</p><p>ready for transfer to the Center of Excellence</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 12/24</p><p>Hosted by</p><p>Level 2 Stable ERP</p><p> Most new ERP installations take 3 to 4 months to</p><p>achieve a state of stability</p><p> In this period, project staff transitions to the Center</p><p>of Excellence</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 13/24</p><p>Hosted by</p><p>Level 3 CoE Defined</p><p> After stabilization of ERP, the Center of Excellence is</p><p>functional</p><p> Attention turns to measures &amp; benefits</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 14/24</p><p>Hosted by</p><p>Level 4 CoE Managed</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 15/24</p><p>Hosted by</p><p>Level 5 Evolving CoE</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 16/24</p><p>Hosted by</p><p>End Users</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 17/24</p><p>Hosted by</p><p>Business/IT Alignment</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 18/24</p><p>Hosted by</p><p>Infrastructure</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 19/24</p><p>Hosted by</p><p>Enterprise Applications</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 20/24</p><p>Hosted by</p><p>Results by Maturity Elements</p><p>Results by Category</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 21/24</p><p>Hosted by</p><p>Overall Results</p><p>METAmap (META Group Maturity Assessment Program)</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 22/24</p><p>Hosted by</p><p>0% 0% 0% 0% 0%</p><p>1 2 3 4 5</p><p>Of those who have a CoE, whichlevel have you attained?</p><p>1. Core ERP</p><p>2. Stable ERP</p><p>3. Defined CoE</p><p>4. Managed CoE</p><p>5. Evolving CoE</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 23/24</p><p>Hosted by</p><p>Keys to CoE headcount control:1. Support given to Business Process Owners2. Direct software configuration by CoE (business-led)3. Active competency management/continuing knowledge transfer</p></li><li><p>5/20/2018 Sap Coe Doane</p><p> 24/24</p><p>Hosted by</p><p>Conclusion/Recommendations The CoE must be led by business staff</p><p>and business concerns (measurable)</p><p>A CoE will be sustained if measurementand business benefit are at the</p><p>foundation</p><p>People/processes tend to decaythrough time</p><p>Maturity is accelerated when benefits are</p><p>achieved</p></li></ul>