sap active global support - sap forum 2013

SAP FORUM İSTANBUL Gelecek Bugün

Build and Run SAP like a Factory Name: Waldemar Szymanski, Elvin Sulejmanovic

Company: SAP Active Global Support

Waldemar Szymanski

Elvin Sulejmanovic

SAP Active Global Support

September 2013

SAP FORUM İSTANBUL

Build and Run SAP like a Factory Motivation – Concept – Value

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3

Innovation Control Center – The Motivation

Todays Customer Challenges Facing IT

Shrinking

budgets and less IT investment

Less Opportunity

to innovate due to IT operational costs consuming

the majority of resources

Growing Demand

for the introduction of new business models,

such as the brand new

SAP Business Suite powered by SAP HANA

Operations (Tactical IT)

Innovations (Strategic IT)


Innovation Control Center – The Vision

Removing the Roadblocks to the Adoption of Innovation

Roadblocks

Implementation costs too high in comparison

to license costs

High number of custom developments

instead

of utilizing SAP standard functionality and

best practices

Operation of new solutions too costly

Customer Demands

Adoption of innovations at a lower cost

Reduction of implementation efforts

Optimize and automate IT operations to

get more focus on innovation for your

business

Improvement of business continuity

1:8 License to

Implementatio

n

Cost Ratio*

*) Estimation

Innovation

Control

Center

SAP’s approach

to answer

customer

demands


Innovation Control Center – The Vision

Reduce Implementation and Operations Costs

Saving Potentials

Up to 60% reduction in costs through the

preparation of operations for post go-live

Up to 90% of modifications avoided by using

SAP standard functionality over customizations

Up to 80% reduction of time and effort

through provisioning of industry and solution

best practices


through guidance for architecture of custom

extensions


through

root cause analysis on-demand

Key to Maximizing Potentials

SAP

MaxAttention

SAP

ActiveEmbedded

Innovation

Control

Center


Your Innovation

Control Center

Innovation Control Center – The Approach

Build SAP Like a Factory with Innovation Control Center

Secure your

implementation project

Protect your investment

by end-to-end validation

of all integration aspects.

Get ready for the

operations phase

Prepare for smooth,

non-disruptive

operations.

Setup the control

center and governance

model

Provides structured

access to experts in SAP

back-offices

(development,

consulting, etc.).

Maximize the usage of

standard functionality

Position best practices

and avoid unnecessary

modifications.

SAP Mission Control Center Zero Modification Integration Validation Preparation of Operations

Blueprint Analyzer

Landscape Navigator

Quality Gate Manager

Issue Dashboard

Integration Validator


SAP Mission Control Center

Innovation Control Center – The Deliverables

Complement Your SAP Implementation Project with Our

Expertise

Blueprint

Realization

Testing Cutover

preparation and

start of production

Operations and

continuous

improvement Preparation

Setup 1 Zero Modification 2

Integration Validation 3

Preparation of Operations 4

Innovation

Control Center Application Lifecycle Management with SAP Solution Manager

Your SAP implementation project with your implementation partners

AGS

Development

Consulting

Operations

Control Center


Your Project

Organization

Head of PMO

Head of

SAP Applications Operations

Head of Sales / Production /

etc.

Finance Manager

Consultants

Partners

etc…

Innovation Control Center – The Setup

Roles in an Innovation Control Center Scenario

Embedded Support

Team

Technical quality manager

acting as the innovation control

center lead

Engineering architect

etc…

SAP Back Office

Mission control center

engineers

Functional experts

Developers

etc…

1

Your Innovation

Control Center

SAP Mission

Control Center

SAP Solution Manager

Governance

Expertise

AGS Development Consulting


Innovation Control Center – The Setup

Setup of an Innovation Control Center Scenario

Targets

Governance model

and communication paths are established

Access to expertise on demand is

established via back-office integration (SAP

mission control center)


is set-up for service delivery

Scope and key performance indicators

(KPIs)

are agreed upon

Reporting infrastructure is defined

– Management reporting

– Dashboard reporting

1

Innovation

Control Center

Governance

Expertise

SAP Mission

Control Center


Targets

Optimize blueprints to become

as close to SAP standard as possible

Avoid unnecessary modifications

Enable you to leverage best practices

for your implementation project

to reduce time and effort

Reduction of

Implementation

Efforts

Innovation Control Center – The Components

Zero Modification

Benefits

Custom code reduction to keep your solution

maintainable


2

Unnecessary

Modifications

SAP Standard SAP Standard

Custom Code SAP Best Practices

Custom Code

Efforts w/ Zero Modification Efforts w/o Zero Modification

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Integration Validation – Mission Statement

Your Challenge

Implementing complex solution landscapes and mission critical business process

scenarios can be a challenging task which is typically distributed across many teams and

stakeholders as well.

We help you to…

Introduce solutions into production smoothly while maintaining ongoing operations with minimal

disruption

Combine the best practices in one standardized project based delivery approach

Cover all integration aspects of the solution

3

End of Day and

Volume Processing

Data Consistency Exception Management System Integration

and Queues

Performance

and Scalability


Operation Implementation

Eff

ort

s

Benefits

Transparency of go-live readiness

Reduction of implementation and operational

costs

Smooth go-live and handover in operations

Ensure business continuity with minimal

disruption

Targets

Systematic end-to-end business process

validation

of all integration aspects of the solution

Identification and elimination of major go-live

hurdles in an early stage before go-live

Go-live of the new solution will be perceived as

a

non-event by the end users


Integration Validation 3

Reduction of overall

implementation efforts with a

positive impact on

operational costs after go-live


Blueprint Realization Testing Cutover

preparation and

start of production


Integration Validation– High-Level Concept and Outcome

Joint Governance via ICC

Consolidated reporting and

issue management

Defined communication and

escalation paths

When: During the whole implementation phase

Delivery: Project-based Validation

During the whole project by SAP support engineers within work streams

Short iteration cycles during each work stream

Systematic measurement of key performance indicators (KPIs)

Example: Exception Management

IV Lead

Trace and

Code Analysis

Enhance Exception

Handling

Instrument and Connect

to SAP Solution Manager

Workstream

Lead (SAP)

Integration Validator

3



Preparation of Operations before Go-live

Supportability Targets

Ensures the new application can be

supported safely and efficiently during

productive usage

Documents all maintenance procedures, and

core exceptions (including RCA procedure)

Ensures that all required monitoring and alert

information will show up on central monitors

Ensures the first IT operator action is adequate

Creates an enablement plan

for the production support team

Provides all information required to support a

continuous improvement initiative after go-Live

4

Expertise

SAP Mission

Control Center

Operations

Control Center


Operations and continuous improvement

Operations Phase: After go-live


Operations Control Center: Establish Run SAP Like a

Factory

Operated by a small team of IT

Operators, who work on the

alerts in a guided way (event

management)

Provides monitors and

dashboards, which report the

status of the business processes

and related IT landscapes

Includes a continuous

improvement process, which

optimizes the overall operational

setup depending on newly

identified business requirements

Operations Control Center

Event Management

Incident Management

Problem Management

Continuous Improvement Central Monitors


Cha

nge

Ma

na

ge

ment

4

Status Business

Users

Status Core

Business

Processes

Status of Technical

Components

Alert Inbox


Scope of OCC - Run SAP Like a Factory

Layers and Ownership

IT Infrastructure

Operations

Application

Operations

Business

Process

Operations

ABAP J2EE

Solutions

Business Processes

Business Process Steps

End-Users & Technical Scenarios

Products & Product Instances

Interfaces & Jobs

Applications & Systems

Databases & Operating Systems

Physical & Virtual Hosts

Printers

Disks & Storage

Network devices

Te

chnic

al O

pera

tions

Busin

ess

Pro

cess

Opera

tions

4


Capabilities of Technical Operations

Technical Monitoring and

Alerting

One infrastructure for all monitoring and

alerting covering SAP & non-SAP

Root-cause Analysis

Analyze issues in heterogeneous

landscapes with one look-and-feel

Technical Administration

Optimize operation of your IT and

application landscape

Technical Analytics

From technical reporting to management

reporting, out-of-the-box and extendable

Change Diagnostic

Ensure that your landscape is configured

compliant to your policy and references

Data Volume Management

Manage data growth and data reduction

measures in your landscape

4

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Process behind technical operations

Monitor

Proactive real-time

monitoring

Optimize

Optimize excellence of

technical operations

Analyze

Lower mean time to

problem resolution

Notify

Reactive handling of

critical events

Report

Prove value to business

4


Capabilities of Business Process Operations

BP Analytics

Support business process improvement

by integrated benchmarking, and age

structure and trend analysis

Job Scheduling Management

Tools and Processes to gain

transparency and control over Job

Scheduling Management

Business Process

and Interface Monitoring

Tool helping with Business Process

Stabilization and helping to perform

monitoring tasks more efficiently

Data Consistency Management

Identify cost saving potential by, e.g.

cross-database comparison of SAP and

non-SAP-based systems.

4


Business Process Stabilization & Improvement Focus & Value Areas for Company Success

Revenue Stream

• Sales Orders without invoice

• Sales Orders with billing block

• Outb. Deliveries with GI & without

invoice

• Invoices not transferred to FI

• Number of credit memos/ credit memo

requests

• Open & overdue items in FI

Supply Chain & Planning

Accuracy

• Open & Overdue Purchase Requisition &

Order items

• Open & Overdue STO items

• Open Planned Orders

• COGI errors

• Production / Process Orders overdue for

release

• Schedule lines initially not confirmed

Stock Levels & Capital

tie-up

• Slow moving items

• Vendor consignment withdrawels

• Materials with expired shelf life

• Inspection lots without usage

decision

• Overdue Sales Orders

• Sales Ordes with delivery block

• Overdue outbound delivieries

• Number of returns

Customer Satisfaction

Performance

• Zero stock batch segments

• Overdue reservation items

• Production / Process / PM Orders without

deletion flag

• Transaction response times

• Background job runtimes

Data Accuracy

• Incomplete Sales Document

items

• Application Log errors

• Update errors

• ABAP dumps

Integration & Automation

• Interface errors

• Background job cancellations

• Batch Input errors

4


IT

Overview RSLaF Organization and Roles Operations Control Center, Project Support, and Operations Support

Business Global Business

Process Champion

Regional Business Process Champion

Portfolio & Program Management Office (PMO)

Integrated Quality Management

Business Process Operations (Functional Support Teams)

Custom Development

Application Operations (Middleware /Technical Support Teams)

IT Infrastructure

End User, Key User

Change Advisory Board

1st Level Support

Application Project Teams

3rd Level Support

CTO / Innovation, Enterprise

Architecture

Operations Control

Center

Innovation Control

Center

Run SAP Like a Factory - Team ALM - Team

Integration

Validation

1

2

1 2 Quality Manager for Business Continuity Quality Manager for Business Process Improvement

SAP MCC

3

3 SAP Mission Control Center

4


SAP

Solution

Manager

The Platform for Successful Implementations and Operations

Build and Run SAP Like a Factory with SAP Solution

Manager

Point Solution

Requires manual integration and/or customer

integration

Inconsistent information for the life-cycle

Hinders collaboration between phases and between

business and IT

Process gaps and disruptions

Integrated Application Lifecycle

Management

IT Process continuity and consistency between each

phase (e.g. change management)

Improved visibility and transparency

Better collaboration between distributed IT

(development/operations), business, and partners

Leverages ITIL best practices

Requirements

Design

Build & Test

Deploy

Operate

Optimize


SAP Solution Manager addresses your entire IT environment

Including all the processes, tools, services, and an organizational model to manage SAP

and non SAP solutions throughout the complete application lifecycle.

Landscape Transformation

Upgrade Management

Custom Code Management

Maintenance Management

Business Process Operations

Technical Operations

The Platform for Successful Implementations and Operations

SAP Solution Manager‘s Core Process Areas

Solution Documentation

Solution Implementation

Template Management

Test Management

Change Control

Management

IT Service Management

ALM

SAP

Solution

Manager


Latest Innovations Future Direction Solution Manager 7.1

Latest Innovations and future direction of SAP Solution

Manager

This is the current state of planning and may be changed by SAP at any time.

Orchestration of HANA, Cloud,

and Mobile

Mobile Applications

Business Blueprinting

IT Service Management

Test Management

Infrastructure Management

Change Control Management

Application Operations

Business Process Operations

Custom Code Management

Build and Run SAP Like a

Factory

Business and IT

Orchestration


Custom Code Management: The “City Model”

Make the Dimensions Visible

Quality Quantity

Business Criticality Technical Severity


Business Process Change Analyzer Test Scope Optimization for SAP Support Packages and EhPs

Key Message

Optimization, i.e. identification of test cases based on # changed SAP objects and test effort

Approach: changed SAP objects should be tested at least once

Not all affected process steps have to be included in the regression test

100% Test coverage reached

96% Test coverage selected by Change Manager

Ranking of impacted

Process Steps


Orchestration for Both Business and IT Strategies

b

Business Strategy and Operations

Strategize and Run the Business!

Impact of change, Development, Test Management, Change

Control

IT Strategy and Resource Management

Strategize and Run the IT Business!

Solution Operation

Run SAP like a Factory!

Availability, Performance, Quality of Data, Automation

Application Lifecycle Management

Build Faster and Better! Single Source of Truth

Single

Source

of Truth

CIO

Ops Team Apps Team

Business Process Management, Business Improvement & Analytics

IT Strategy: Management Scorecards, IT Portfolio and Project Management, Enterprise Architecture Management

IT Resources: IT Financial and Asset Management, IT Order to cash and Procure to Pay, HR and Skill Management


Build and Run SAP like a Factory

Benefits of the Control Center Approach

Benefits


with SAP Best Practices

Reduction of implementation efforts

with zero modification

Improvement of business continuity

through end-to-end integration validation

Optimize and automate IT operations already

before go-live through preparation during

implementation

Reduce overall total cost of operations and

maintain innovation readiness

Control Center Approach

Orchestration and

Integration validation

Innovation

Control Center

Operations

Control Center SAP Solution Manager

SAP Mission

Control Center


Build and Run SAP like a Factory

Control Center Approach – how to engage with SAP?

Control Center Approach

Orchestration and

Integration validation

Innovation

Control Center

Operations

Control Center SAP Solution Manager

SAP Mission

Control Center

How to engage with SAP?

SAP

MaxAttention

SAP

ActiveEmbedded

Control

Center

Approach

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Thank You!

Contact information:

Waldemar Szymanski

Technical Quality Manager

[email protected]

+48 600 413330

Elvin Sulejmanovic

Technical Quality Manager

[email protected]

+43 664 6207521

mailto:[email protected]

mailto:[email protected]

sap active global support - sap forum 2013

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