CURRICULUM VITAE

Name: Mr. SANTANU GOSWAMI

Contact No-: 0361,2330609(Res)(Mobile)-09854058808.

E-Mail: santanu70in@yahoo.com

CAREER OBJECTIVES

Seeking long term association with a growing organization where I can contribute for the growth of the organization and cherish the learning opportunities invariably associated with it.

EXPERIENCETotal 20 years

PROFESIONAL EXPERIENCEFrom 1st August 2014 till December 2015. Worked with The Industrial Co-operative Bank Ltd, as Branch Banking Head..The job involvedThe Industrial Co-operative Bank Ltd is a 61 year old co-operative bank headquartered at Guwahati. The Bank has branches spread across the city and is categorized as an Urban Co-operative Bank.Work with other top-tier executives to oversee the operations of the bank. Establish new business contacts, interact with clients, and recruit employees. Develop strategic marketing and sales plans to boost profits and efficiency.Also coordinate the efforts of various departments, such as legal, finance, marketing, and sales, to meet the organizational goals. Oversee other managers and department heads.

Worked with ICICI Bank Ltd from September 2003 To July 2014:

September 2003 to April 2006 : Branch ManagerRole :Job Profile and Achievments from 2003 at ICICI BankDrive for S/B ,C/A,NRI account through the Branch Staff , BDE and also passing the Leads to the sales Team.Drive for FD ,Fee income(LI,GI,Gold,Forex,Mutual Fund,) ,Drive for Asset products of ICICI Bank through the Asset Desk Managers .Deposit mobilization from TASC customers and to maintain an excellent relation with them.Drive for CASA.Operational activities of branches with the Branch Operation managers reporting.From September 2003 looked after entire operations/sales of the Standalone Branch Guwahati,(overall incharge of the entire operations/sales of the branch and Extension counter branch where retail deposit was 310 crores).Branch had a growth from 75 crs to 310 crs more than 300% on GL from the time I

joined in. Saving accounts base of 42,000 customers(The S/B account base increased from 7000 to 42000) Total staff reporting was 35.

Achieved 300% of target .. Audit rating outstanding ,.Operations excellence, Implementation of 5s .Went abroad for the best Bank Assurance branch awards on Life Insurance ,Mutual Funds .Got the best branch (Main and EC) Guwahati pan India on Life Insurance for the year 2005-06.The Branch was upgraded to A category FY05-06 .Branch was Executive Directors club member during my tenure.

Achivments :

April 2006 to May 2008 : Senior Branch Manager Role :Achivments :Was posted at Jamshedpur Branch as Senior Branch Manager,Biggest A+ category branch in East with retail deposit of 530crs .The total customer base of Jamshedpur branch was 80,000 .Achievements- 5 star audit rating (91% branch got on Audit.) Best A+ category branch qualified for switzerland/Europe/Egypt and other contests on Life Insurance Contest .Branch also qualified for NO 1 position on the FD contest.Branch has achieved 500% of target on Forex and Demat Desks 2006-07 .Branch has achieved 200% target on Fee income .Deposit base of branch has increased by 120 crsBranch qualified for the best A+ category branch in East on Deposits, Audit excellence ,Fee income,Forex,Channel Migration FY06-07. Posted to Guwahati ICICI Tower Branch at Guwahati Fancy Bazar as Senior Branch Manager from July 07 .Branch GL was 80 crs on March 08 which started on July 07.Won the best branch with outstanding performance PAN INDIA in the Millennium Contest for Fixed Deposit /SB account from August07 to November07 .On September 07 went to Europe for Winning the Hall of Fame contest on Mutual Fancy Bazar Branch.Posted to Shillong branch as Chief Manager wef May08 to April 09.May 2008 to June 2009 : Chief MangerRole :Posted to Shillong branch as Chief Manager wef May08 to April 09.Won all contest on Life InsuranceAchivements :July2009 to March 2012 : Cluster Manager.Role :Achivements :When posted as Cluster Manager Jorhat Circle with 12 branches reporting to me with main focus area on CASA and Fee from the branches from April 09.It was the best Cluster in CASA and Fee in the region. Was posted as AreaHead/Cluster Manager Shillong from May 2010.April 2012 to July 2014 : Manager , Commercial Banking Role :Achivements :Posted at Guwahati at Goverment banking department from April 2012 . Job Profile- To bring synergy with branch banking vintage people where picked from retail to bring synergy where I was the only person from retail background to bring the synergy.

Looked after the total branches to do Goverment business throughout North East .Every branch was given a target to bring CASA from Government departments.Average CASA was 180 crs which was garnered from various departments.Worked with ICICIBANK till july 2014

Summary From September 2003,worked at ICICI BANK as Branch Manager Guwahati till April 2006 with extension counter reporting to me.From April 2006 posted to Jamshedpur branch as Senior Branch Manager with extension counter reporting.Transferd to Guwahati Fancy bazar branch on June 2007 . Posted at Shillong branch from May 2008 as Chief Manager.Was posted as Cluster Manager Jorhat Circle with 12 branches reporting since April 2009.Was posted as Cluster Manager Shillong Circle from May 2010.Was posted at Guwahati at Goverment banking department from April 2012 till the last woking day at ICICI Bank ltd.

Job Profile and Achievments from 2003 at ICICI BankDrive for S/B ,C/A,NRI account through the Branch Staff , BDE and also passing the Leads to the sales Team.Drive for FD ,Fee income(LI,GI,Gold,Forex,Mutual Fund,) ,Drive for Asset products of ICICI Bank through the Asset Desk Managers .Deposit mobilization from TASC customers and to maintain an excellent relation with them.Drive for CASA.Operational activities of branches with the Branch Operation managers reporting.From September 2003 looked after entire operations/sales of the Standalone Branch Guwahati,(overall incharge of the entire operations/sales of the branch and Extension counter branch where retail deposit was 310 crores).Branch had a growth from 75 crs to 310 crs more than 300% on GL from the time I joined in. Saving accounts base of 42,000 customers(The S/B account base increased from 7000 to 42000) Total staff reporting was 35.

Achieved 300% of target .. Audit rating outstanding ,.Operations excellence, Implementation of 5s .Went abroad for the best Bank Assurance branch awards on Life Insurance ,Mutual Funds .Got the best branch (Main and EC) Guwahati pan India on Life Insurance for the year 2005-06.The Branch was upgraded to A category FY05-06 .Branch was Executive Directors club member during my tenure.Was posted at Jamshedpur Branch as Senior Branch Manager,Biggest A+ category branch in East with retail deposit of 530crs .The total customer base of Jamshedpur branch was 80,000 .Achievements- 5 star audit rating (91% branch got on Audit.) Best A+ category branch to qualify for Switzerland on Life Insurance Contest .Branch also qualified for NO 1 position on the FD contest.Branch has achieved 500% of target on Forex and Demat Desks 2006-07 .Branch has achieved 200% target on Fee income .Deposit base of branch has increased by 120 crsBranch qualified for the best A+ category branch in East on Deposits, Audit excellence ,Fee income,Forex,Channel Migration FY06-07.Posted to Guwahati ICICI Tower Branch at Guwahati Fancy Bazar as Senior Branch Manager from July 07 .Branch GL was 80 crs on March 08 which started on July 07.Won the best branch with outstanding performance PAN INDIA in the Millennium Contest for Fixed Deposit /SB account from August07 to November07 .On September 07 went to Europe for Winning the Hall of Fame contest on Mutual Fancy Bazar Branch.Posted to Shillong branch as Chief Manager wef May08 to April 09.When posted as Cluster Manager Jorhat Circle with 12 branches reporting to me with main focus area

on CASA and Fee from the branches from April 09.It was the best Cluster in CASA and Fee in the region. Was posted as AreaHead/Cluster Manager Shillong from May 2010.Posted at Guwahati at Goverment banking department from April 2012 . Job Profile- To bring synergy with branch banking vintage people where picked from retail to bring synergy where I was the only person from retail background to bring the synergy.Looked after the total branches to do Goverment business throughout North East .Every branch was given a target to bring CASA from Government departments.Average CASA was 180 crs which was garnered from various Government departments.Worked with ICICIBANK till july 2014

Worked with AVIVA LIFE INSURANCE as Branch Manager Guwahati from December 2002 started the Branch at Guwahati.

The Job InvolvedTo act as a profit center head for the branch & report to the Regional ManagerWas responsible for Recruiting / Training / Motivating a team of Sales Managers who in turn managed a team of Insurance Advisors.Ensure that business objectives (Targets) are met both in terms of income generation as well as number of policies.Feedback on products / processes to help effect qualitative changes leading to process improvements / faster turnaround times / increased sales.Ensure regular agent interface to keep abreast of performance, recognize training needs / sales support required & take proactive action which involved -

Monitoring a large team of Advisors to achieve there business targets across the whole product range.To ensure continuous recruiting of advisors.Motivating the Advisors as to them achieving there targets is the key focus.Managing the Administration and operations of the Branch.Started the Branch at Guwahati.

Worked with Enbee Advantage Services ltd .( A part of Nava Bharat Group of News Papers) as a Branch Manager North East operations since January 1999 to December 2002 .

The Job Involves

Independent charge of North East to market Enbee Advantage Cards through a team of Territory Managers, sales Executives and franchises.Develop the trade members through close monitoring, regular coaching and motivating them so as to use them as an effective marketing tools.Identifying new market segment and developing marketing strategies to tap the segment every month.Training ,Recruiting , Managing top of line sales force.Monitoring customer service operations with strong focus on customer satisfaction and implementing customer retention strategies.

Event marketing and organizing events for the card members.Training and motivation of executives and franchises.Monthly Review of TM, Executives performance.Develop long term and annual marketing strategy and plans with a clear projected sales and revenue forcast.

Opened the branch for North East and looked after the initial Recruitment of Manpower and brand positioning .Marketing of Surya oil (Soya and Mustard Oil) ensuring in shop visibility and distribution.( which is an additional responsibility.).Experience Gained-Experience in selling intangible/conceptual product/services to target clients Accomplishments-Selected as Best Branch Manager for Two consecutive years out of 24 branches of Enbee throughout India.

Worked with Money craft Plantations Ltd. as Divisional Manager (sales), North East from May 1995 to January 1999.

The Job Involved

Marketing of financial service through a team of dedicated sales executives and agents.(Hard core sale of Financial Product)Recruiting, training and motivating a team of agents through out North-east.Planning & conducting feasibility studies and implementing various schemes.Regular scanning of the brands dynamic external and internal environment and developing competitive strategies.Marketing of Sun Craft (Sunflower oil), & controlling the channels of distributionCoordinating with advertising/events agencies to ensure effective communication of the brand positioning.

Worked with Sterling Holiday Resorts (India) Ltd as sales Executive from July 1994 to April 1995 at Guwahati branch.

The Job Involved.

Marketing of time-share to individuals and corporate clients.

Worked with Blow Plast Ltd. (Moderna Division) as sales officer from September 1993 to July 1994 in Guwahati branch.

The Job Involved

Handling Dealer Network.Appointment of dealers in various places of North-East

Worked with Modi GBC LTD as sales Executive from February 1992 to September 1993 in Guwahati branch.

The Job Involved

Handling dealer network and institutional sales of lamination and binding machines.Organizing demonstration of products to Key customers.

Worked with Modi Xerox Ltd as Float from December 1990 to June 1991 in Guwahati branch.

The Job InvolvedDirect marketing of Xerox machines.

Professional Qualification

LLB from Gauhati UniversityPGDMM from IGNOU.AMFI Certified

Academic qualifications

HSLC from Donbosco School Guwahati with 1st Division and Letter.Year 1984.Secondry education board Assam.HS (Science) from Arya vidyapeeth CollegeBACHELOR of Arts from Arya vidyapeeth College with Economics ( Major) and StatisticsEXTRA CURRICULAR ACTIVITIES

Dramatics : Participated in many dramas at School and College level.

Debating : Actively involved in debates and extempore competitions at School andCollege level.

SKILLS-

Excellent management, Team Building Networking,Negotiation&influencing,Innovation,Planning,Presentation, Convincing ability and Team Building

PROFESSIONAL TRANINGAttended Various professional trainings conducted by ICICI Bank and where training is a continuous process.Attended seminar and Workshop Blue print for Success by Internationally famous educator and Motivator Shiv Khera at Delhi.

Went to Mauritius to participated at Made In India Show organised by CII on July 1997.

Attended a Legal Training Course organized by Law Research Institute ,Eastern Region.

PERSONAL DETAILS

Fathers Name & Address: Dr. P.K.Goswami, MS, FICSSuniti Villa 4th Bye LaneMathura Dwarka Path,Dispur, Guwahati-781006Assam.Wife- Doctor (Eye Specialist)

I hereby do certify that the aforesaid details are correct to the best of my knowledge and belief. And further details required will be provided on request.

(SANTANU GOSWAMI)