Sandeep Wadhwa, MD, MBA

Vice President, Care Management Services, Vice President, Care Management Services, McKesson Health SolutionsMcKesson Health Solutions

Chair, Government Affairs Committee and Chair, Government Affairs Committee and Board Member, Disease Management Association of Board Member, Disease Management Association of AmericaAmerica

Addressing Health Disparities Among Minority Populations in State Medicaid Disease Management

Case StudiesCase Studies

Montana Department of Public Health and Montana Department of Public Health and Human Services Human Services

Mississippi Division of MedicaidMississippi Division of Medicaid

Mississippi Division of Medicaid – Program Overview

Disease ManagementDisease Management

Jackson Call Center at the Jackson Jackson Call Center at the Jackson Medical MallMedical Mall

Community- and call center-based Community- and call center-based registered nursesregistered nurses

Nurse TriageNurse TriageCall center-based RNsCall center-based RNs

Mississippi Division of Medicaid

Understand and address local idiomsUnderstand and address local idioms

Localize the programLocalize the program

Community-based registered nursesCommunity-based registered nurses Locally-based call center registered nursesLocally-based call center registered nurses

Montana Department of Public Health and Human Services – Program Overview

““Nurse First” ProgramNurse First” Program

Disease Management

- Community- and call center-based registered nurses

Nurse Triage

- Call center-based RNs “Team Care”

- Helping over-utilizers of health services

Montana Department of Public Health and Human Services

Native American populationNative American population

Respectful of culture, way of lifeRespectful of culture, way of life Communication materials review Presentations to Indian Health Services,

Tribal Councils, providers on Reservations

Collaboration with Indian Health Services staff and providers

Discussion and Questions

Thank you.Thank you.Sandeep Wadhwa, MD, MBASandeep Wadhwa, MD, MBA

Chair, Government Affairs Committee and Board Chair, Government Affairs Committee and Board Member, Disease Management Association of Member, Disease Management Association of AmericaAmerica

Vice President, Care Management Services, McKesson Vice President, Care Management Services, McKesson Health SolutionsHealth Solutions