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2013 - 2014 Experiential Education & Career Services

Sample MBA Resumes - Preparation Guidelines - Checklists

You will learn how to turn your CV into a U.S. standard resume.

There are two types of U.S. resumes: experienced based and skills based. Refer to the diagram below for an outline of what these two types of resumes should include and how they are organized.

An International CV almost always includes information that by U.S. standards would be illegal for a potential employer to ask a candidate. For example, photographs, marital status, religion, race and any other personal data are excluded from a U.S. resume.

Visit http://careertools.jwu.edu to start creating one of these resume styles. The resume builder tool will format your resume for you.

NAME

OBJECTIVE OR PROFESSIONAL PROFILE

SUMMARY OF SKILLS

EDUCATION

EXPERIENCE

COMPANY/POSITION/DATE/LOCATION/BULLET STATEMENTS

OPTIONAL CATEGORY

NAME

OBJECTIVE

SUMMARY OF SKILLS

EDUCATION

EXPERIENCE

3 SKILLS SETS/BULLET STATEMENTS

OPTIONAL CATEGORY

CONTACT INFO•  Name – should be the biggest thing on your resume•  Full Address (PO Box or lack of address looks suspicious)•  Phone Number with area code (just your cell phone and make sure your voice message is professional)•  Email (make it professional, not hellokitty@aol.com)•  If you have your own blog or website add it if it’s relevant to the position you are applying for

PROFESSIONAL OBJECTIVEThis is an optional section which can clarify the purpose of your resume – the type of position you want and skills you can offer. If you decide to include an objective make it short with the company and specific position in mind.  Employers are listening to radio WIFM (What’s In It For Me) and their only interest is the value you can bring to their company.

HIGHLIGHTS OF QUALIFICATIONSCan be compared to an executive summary. This is one of the first sections an employer will read. Consider including 3 to 4 bullet statements on any of the following: technical, language skills, certifications and an example of a strength you have that would meet employer needs.

EDUCATION•  School Name, City, State•  Degree Earned, Major, Graduation Year•  Concentration•  GPA (if above 3.0) and Honors•  If appropriate, a list of relevant classes and projects

If you’re like most MBA students, and new graduates, you don’t have extensive work experience, so education is your strongest feature. Unless you have extensive summer or part-time work, lead with this section. MBA students should not list high school.

WORK EXPERIENCE•  Company, City, State (start month/year to end /month/year)•  Title•  BulletsBULLET STATEMENTSThis is where you showcase your accomplishments. Focus on the results you achieved and how you got them. Don’t re- write your job descriptions - be brief and to the point.  You want the first few words of each bullet to be action and results oriented. One way to tackle bullets is to ask yourself the questions – who, what, when, why and how.Start with your most recent job and provide 3-4 primary duties highlighting your most important achievements. This is where you bring out the numbers ($, %, #), use action verbs and make it memorable. Use these helpful questions to guide you:•  What was the situation or challenge presented to you?•  What was the goal you worked on?•  How big was the project?•  Who was involved? How many people did you supervise?•  How much ahead of deadline or under budget?•  What were the specific actions you took to reach the goal or complete the project?•  How often or when did you perform this task or responsibility?

OTHER CATEGORIES (can be called Other Accomplishments, Activities & Interests or Honors & Associations) Here’s the place on your resume to detail these accomplishments. Like the “Education” section, this section can re-ally enhance your resume by highlighting alternative experiences that are valuable in the workplace. Include honors, awards, projects, professional memberships, volunteer work, and military service.•  Name of organization•  Your role and activities (e.g. award name, skills gained, or leadership positions held)•  Date (month/year)

Always keep in mind that every resume has a purpose, everything on your resume supports that purpose, and the items that best support your purpose come first.  This means you need to target your resume every time you apply for a job. Use this checklist to build your resume or strengthen the ones you already have.

MARKETING-SKILLS BASED

RESUME STYLES

PROFESSIONAL OBJECTIVE

HIGHLIGHTS OF QUALIFICATIONS

EDUCATION

How long should your resume be? The rule of thumb is that your resume should be only one page and focus on employer needs. Your document should be error free and reader friendly. A CV by comparison can be several pages and is usually used in the U.S. only for research and academic positions.

A Skills Based resume is one of the most flexible formats  in terms of suitability. It is well suited for students who have little or no work experience, as well as someone who has had several positions which do not relate to his/her current objective. Advantage of this type of resume is that you can highlight experiences from school or work, as they   relate   to   the   specific requirements of the position you are applying for.

A Skills Based resume allows you to:•  Focus on skills rather than employment•  Include courses and topics studied, case studies and projects•  Include relevant volunteer work

An Experience Based resume is an excellent choice for someone who has had 3-5 years of solid work or volunteer experience which relates to his/her current career objective, and shows that the candidate has progressed in the chosen career track. A Highlights of Qualifications section can be tied together with the individual’s work experience to add more depth.

Purpose of Experience Based resumes:•  Heavily rely on work experience•  Push MBA degree as it is the most recent accomplishment•  Great option for individual with experience who is looking •  for advancement•  Emphasizes accomplishments in numbers, percentages and trans-

ferable skills

NOTE: Steer clear of an Experience Based resume if you are changing careers, or have little or no work experience

Your personal objective should tell the reader in one short sentence what you are looking for and your main strengths. The objective sets the tone for the reader; he/she does not have to guess what position you are applying for. It is especially helpful for Human Resource Professionals to be guided by an objective since they often only

screen the resume in order to forward it to the right manager/ department.

EXAMPLES:

•  Highly motivated MBA student looking for an internship in financial management in the Boston area with a focus on analytical, financial and leadership skills.

•  MBA  candidate  with  proven  leadership  skills  seeking  a management trainee program in an established engineering firm.

•  Hospitality  professional with  five  years  of  hotel  experience seeking an opportunity to intern in the marketing department of a major hotel chain.

Other heading options for this category:

Qualifications SummaryProfessional SummaryProfessional Summary of Skills & Accomplishments

Highlights should be expressed in bullet form. These bullets are short and focus on your personal traits and accomplishments.

EXAMPLES:•  3+ years of experience within the [xxx] industry•  Finance oriented, highly analytical; strong business

acumen•  Results focused, proven ability to achieve desired

outcomes•  2+ years of international work experience•  Bilingual in English and Mandarin, conversational Japanese,

basic German

The education section of your resume should be listed chronologically, from your most recent experience to your first. This rule holds true for any style resume. Exclude high school.

THE FORMAT FOR THIS SECTION INCLUDES:

•  Name of the school attended and the city and state in which the school is located

•  Type of degree, name of program/major, and graduation year. If you are currently working on a degree, the term “Candidate” should be used

•  Concentrations should be listed directly below the degree, or on the same line as the degree

•  Honors, GPA (optional). You may choose to create an additional section for honors and awards. See the “Optional Categories” section. If you choose to state your GPA, it must be at least a 3.0 or higher.

RELEVANT COURSE WORK

EMPLOYMENT

BULLET STATEMENT EXAMPLES

HONORS, AWARDS, CERTIFICATIONS, ORGANIZATIONS AND VOLUNTEER WORK

EXAMPLE:

Johnson & Wales University Providence, RI MBA in Global Business LeadershipCandidate, 05/14Concentration: Organizational Leadership GPA 3.9/4.0

American University Washington, DC B.S. Business Administration Degree, 05/13 GPA 3.7/4.0, Cum Laude

Note the consistency of how the information is presented; most recent degree  first,  the  use  of “candidate”  for  the current degree, and the use of the term Cum Laude (Latin) meaning “With Honors.”

(Optional Category)

Other heading options for this category:•  Summary of Skills•  Areas of Knowledge•  Areas of Study•  Relevant Concepts & Knowledge•  Areas of Expertise

This section should be bulleted, indented by tabs, or sectioned into columns (like this page.) Normally you would list this section after Education, or after Highlights of Qualifications. This section should be in alphabetical order, or you should use sub headings. List either your completed courses by name, or list concepts you have studied or worked with.

EXAMPLE 1:AREAS OF EXPERTISEAccounts Payable Accounts ReceivableAuditing Cash ControlFinancial Statements General Ledger Inventory Audits Invoicing/Client Billing

EXAMPLE 2:AREAS OF STUDYManagement MarketingBudgeting Brand Marketing Competition Analysis Market Segmentation Leading Change SWOT Analysis Mentoring & Leadership Creativity

Employment should list job title, name of employer, location and time you worked there. The job title could be listed above, or below the organization name.

EXAMPLE:KTLA-WB, Hollywood, CA Jun – Sep 2013Production Assistant Intern

You should always list the titles below if you have held more than one position with the same employer. The time listed should reflect the entire time you worked for the employer, not the time for each position.

EXAMPLE:The Hotel, Miami, FL 05/13 – 03/14Assistant Front Office Manager•  [list bullets below for this position]

Management Trainee•  [list bullets below for this position]

If you are listing employers from other countries, or employer names that are not well-known, consider adding a short description of the organization.The description may be in a smaller font than the regular font for this section. Consider adding the company’s website (see example below).

Tesco PLC., Islington, UK 08/12–06/13(3rd largest grocery store chain worldwide, www.tesco.com)

Bullet statements should be results oriented and create a clear picture of what you did in the reader’s mind. By using quantifiers such  as “4000  readers”  and “25  clients”,  and qualifiers  such  as “press packets” and “multimedia presentations” you can more effectively showcase your strengths.

•  Assisted in writing, organizing and distributing press packets and new releases for approximately 4,000 readers

•  Produced multimedia presentations for over 25 clients per year

(Optional Category)

This miscellaneous category should be labeled depending on what you will include in it. If you list only Certifications,  then  you  should  call  it  Certifications  and nothing else. Make sure that you do not list hobbies. This category is always listed last on your resume.

•  ServSafe Certified National Restaurant Association, 05/13 Recipient of the President’s Trophy, awarded by

•  Johnson & Wales University, May 2013•  Society of Human Resources Management (SHRM), Mem-

ber 09/12-present•  Toastmasters International, Student Chapter Member•  09/12 – present, Chapter President 07/12-06/13

Format:

•  [Name  or  award/certification/],  awarded  by  [name  of organization and location, if appropriate],date

•  [Name of organization], Member [dates], [titles held] [dates]

MARKETING-SKILLS BASEDDawn Chang100 Main Street, Orlando, FL 32411

Phone: (401) 598-1000 E-mail: dawnchang@gmail.comPROFESSIONAL PROFILEMarketing professional with marketing, editing and PR experience, and an MBA, seeking to obtain a marketing manager position in a major corporation in the greater Orlando area.•  Creative marketing professional with significant experience in public relations writing, communications, and media relations•  Results-driven achiever and effective team leader with exceptional interpersonal skills•  Exceptionally motivated self-starter and creative problem-solver who works hard and loves a challenge•  Bilingual in English and Spanish

EDUCATIONJohnson & Wales University Providence, RI M.B.A. Global Business Leadership Degree, 05/14

University of Central Florida Orlando, FL B.S. Business Administration & Marketing Degree, 06/08

HIGHLIGHTS OF PROFESSIONAL SKILLS & ACCOMPLISHMENTS Marketing Experience:•  Attained training in public relations writing, communications, and media relations•  Promoted events and programs to generate new membership and participation•  Assisted in writing, organizing, and distributing press packets and news releases•  Edited promotional materials for publication and distribution•  Assessed consumer behavior patterns for sports complex in Orlando, FL•  Conducted marketing research analysis for national rental car firm’s Orlando office•  Solicited advertisements from local businesses to support non-profit organizations

Relevant MBA Courses:Brand Marketing eCommerce Strategies Global MarketingProfessional Ethics Research & Analysis Strategic Services Marketing

Leadership Experience:•  Selected as Chairperson of special-events committee that planned annual fundraisers, formal dinners/dances, and theatrical productions•  Appointed to Board of Directors that coordinates activities for more than 2,000 students•  Elected to positions to generate interest in multicultural organizations•  Represented 2,500 students on committee involving university policies and procedures

Organizational Experience:•  Assisted in registering 21,000 runners at sports complex•  Produced a theatrical performance involving 100 volunteer actors, musicians, and crew•  Selected and collaborated with professional convention planners and caterers for events•  Coordinated decorations, food/beverage, and entertainment for formal events with 500 guests•  Organized fundraising dinners for charitable causes on a limited budget•  Wrote, designed, and published newsletters, advertisements, and playbills for 2,000 recipients

WORK EXPERIENCE06/12 – present Marketing Assistant Lackland Services, Longwood, FL03/14 – 05/14 Public Relations Intern Harvey, Peeples, Rinaldi Comm., Orlando, FL10/08 – 08/12    Production Assistant Editor Box Office    Maitland, FL

ACTIVITIES & HONORS•  Earned Matilda Harvey Scholarship for academic achievement and extracurricular involvement, 01/07•  Won Creative Sales Award for excellent sales presentation, 02/13•  Achieved Student Government Association Award for “Best Leader on Campus”, 11/13•  Served as Director of Fellowships and Leadership Council for campus ministry, 09/05-05/08•  Contributed to Student Government Association as Senator and Finance Committee Member, 06/07-06/08

FINANCE/INTERNATIONAL-CONSULTINGEkaterina Ivanova1 America Street, Providence, RI 02903Phone: (401) 123-4567 E-mail: EAI377@jwu.edu

PROFESSIONAL OBJECTIVETo obtain a Financial Analyst Level I position in a progressive organization where MBA finance skills can be applied. Open to relocation.

HIGHLIGHTS OF QUALIFICATIONS•  2+ years of business analysis experience•  Possesses domestic and international work experience•  Strong analytical, interpersonal, leadership and decision-making skills•  Strong Microsoft Excel, Word, Power Point, Publisher, Mega Stat, NCSS skills

AREAS OF KNOWLEDGEAsset Management Financial Analysis & Forecasting Investment Analysis Projection of Financial StatementsBanking Financial Reporting Operating Leverage Strategic Financial PlanningBusiness Analysis                    Financial Statements                                Portfolio Construction                 Tax PlanningCash Budgeting Industry Analysis Portfolio Management

EDUCATIONJohnson & Wales University (JWU) Providence, RIMBA, Accounting Concentration Degree, 05/14(GPA: 3.8/4.0)

Baikal State University of Economics and Law Irkutsk, RussiaB.S. in Finance (GPA: 4.0/4.0) Degree, 05/10

FINANCE & BUSINESS ANALYSIS WORK EXPERIENCEBusiness Analyst Sberbank Commercial Savings Bank of Russia, Stavropol, Russia 09/10 – 07/12•  Performed initial analysis of financial statements, monitored credit payments, minimized credit default risk•  Assessed the risks associated with issuance of personal and corporate loans•  Analyzed business needs of various companies; identified strategic and financial issues and developed solutions•  Worked with IT staff on an implementation of a new software•  Estimated losses caused by a devastating flood that damaged water supply and sewage systems in the region in June ‘08

PRO BONO CONSULTING (JWU)Business Consultant Best Buddies of RI, Providence, RI 09/13 – 11/013•  Worked with a non-profit organization to help raise funds for operational purposes•  Analyzed organization’s fundraising techniques and developed new marketing plan•  Contacted more than 100 companies in order to find ways to raise funds for Best Buddies•  Designed and executed an electronic database of potential sponsors for the organization

Business Consultant Auto Paint RI, Providence, RI 06/14 – 08/14•  Consulted a local company to determine the reasons for a decrease in revenue and find solutions•  Analyzed organization’s financial statements, marketing strategies, competition, target demographic, personnel and equipment utili-

zation in order to find gaps in company’s operations•  Presented a plan for development and implementation of new marketing strategies, pricing strategies, re-positioning, cost cut and

new strategic investments

HOSPITALITY-ADVANCED EXPERIENCECarlos Rodriguez1234 Thames Street, Newport, RI401) 123-4567 E-mail: crodrigues9988@aol.com

Executive Hospitality Professional with 9 years of experience in a variety of facets of the hospitality industry in positions as a general manager, consultant and/or owner with a solid background in traditional and entrepreneurial venues.

EXECUTIVE PROFILE•  Use real-world approches to problem solving and a deep well of experience to meet the challenges of this fast-paced, high-

turnover industry•  Operated two successful restaurants, accommodating 400+ people and benquet events for up to 900 people•  Managing $500K budgets and delivering on profit-building initiatives•  Proven team-forming and motivational skills delivering unmatched loyalty and a nearly unheard of staff turnover rate of less than 25%•  Strategic business sense, uncompromising work ethic, and natural sincerity have helped create consistent profits and loyal 

employees, partners, and managers

SUMMARY OF QUALIFICATIONS: Multi-unit operation management Vendor sourcing and negotiating Project planning & systems development Sales/product/market analysis Facility management Food/labor/marketing cost controls Risk management & inventory control Customer relations & satisfaction Event management & promotion Team building & staff retention programs

HOSPITALITY WORK EXPERIENCE:Restaurant Consultant/ Opening Team Manager The Leaping Frog, Hyannis MA 10/13- present•  Assisted in creating and developing a fine-dining restaurant with a European style courtyear/bar; restuarant included lunch and 

dinner 7 days a week, full-service bar area, 250+ dining, banquets and live entertainment•  Planned and developed restaurant’s /entertainment concept; managing permits, plans, contractors, and equiptment•  Fine-tuned, upgraded, and enhanced facility including handicap access, risk management, and venue flexibility•  Created marketing plans, and booked live entertainment•  Restaurant received 3 1/2 of 4 stars from Rhode Island Monthly after being open 3 weeks•  Awarded “Best Fish Entree” in 2012 by New Channel Ten in Providence, RI

General ManagerTimber Alley Pub & Restaurant, Newport, RI  03/11-08/13•  Successfully managed a family restaurant, increased sales by 20% through quality food, and exceptional service•  Planned and managed significant remodeling projects that enhanged the ambiance of the facility•  Developed and planned menus, estimated and controlled food & beverage costs, and monitored inventory•  Investigated and resolved food & beverage quality and service related complaints, ensuring customer satisfaction and repeat business•  Managed a staff of up to 35 employees; improved productivity and morale by initiating systems for accountabilty; instituted effective

training programs leading to a decrease in turnover by 20%•  Created new business through community involvement by sponsoring local sports programs and events

EDUCATION: Johnson & Wales University Providence, RI MBA, Hospitality Concentration Degree, 05/14 B.S. in Travel & Tourism, Hospitality Management Degree, 02/09

PROFESSIONAL ORGANIZATIONS:•  Rhode Island Hospitality Association, member 06/10-present•  International Special Events Society (ISES), member 03/12-present

MBA-SKILLS BASED FOR INTERNSHIPROBERT BURNS123 Blackstone Boulevard, Providence, RI 02906Phone: (401) 123-4567 Email: Burns.Robert2009@hotmail.com

PROFESSIONAL OBJECTIVE MBA Candidate currently pursuing a degree seeking to obtain a Human Resources Internship.

PROFESSIONAL PROFILE•  Results-oriented individual with a solid focus on employee orientation, development and training•  2+ years of domestic and international work experience•  Computer Skills: Proficient in MS Word, MS Excel, and MS PowerPoint, some SAP knowledge

EDUCATIONJohnson & Wales University Providence, RIMBA Degree, 05/14

University of Manchester Manchester, UKBA (Honors) Business Administration Degree, 05/13

RELEVANT MBA HUMAN RESOURCES COURSES & TOPICS STUDIED

Human Resources Management•  Benefit Management•  Employee Evaluations•  Hiring Process•  Interviewing

HIGHLIGHTS OF PROFESSIONAL SKILLS & EXPERIENCES

Human Resources Projects & Cases:•  Researched and analyzed data on Employee Turnover at Samsonite’s Retail Division•  Revised and updated Employee Separation and Personnel Action Request Forms•  Completed several case studies focusing on a variety of workplace issues to determine disciplinary actions•  Analyzed actual discrimination cases, found backing pattern and defended position against opposing class team

Organization•  Maintained an active filling system of 1,000+ files on potential new students•  Assisted approximately 25 students daily with admission concerns, directing to appropriate staff members•  Prepared and mailed numerous acceptance packages to international and domestic students

Communication•  Prepared project presentations using MS PowerPoint and presented findings to 30+ graduate students•  Achieved Competent Communicator Certification by Toastmasters International after completing 10 different types of speeches 

pre-defined by Toastmasters International•  Acted as a New Student Ambassador during Summer Orientation 2009 helping international students acclimate to campus life and

learn about the city of Providence

WORK EXPERIENCE Graduate Assistant Johnson & Wales University, Providence, RI Graduate Admissions 11/13 - present

Marketing Assistant Bare Associates International Dublin, Ireland International quality consumer research company 06/12- 09/13

PROFESSIONAL ORGANIZATIONS & ACTIVITIES•  Society of Human Resources Management (SHRM), Student member 01/13-present•  Toastmasters, Johnson & Wales University Chapter, member 11/13 – present

Legal Issues in Human Resources•  Affirmative Action Analysis•  Disciplinary Process•  Employee Separation Process

Organizational Leadership•  Organizational Change•  Policy Management•  Turnover Analysis

ACCOUNTING•  Reviewed and confirmed the daily general ledger trial balance report 

in cooperation with the property manager•  Assisted in preparation of annual budget and maintained budget

guidelines and restrictions•  Used Microsoft Excel to verify goods ordered and received

ADMINISTRATIVE•  Assisted in coordinating the daily activities of six doctors, lawyers,

accountants, and administrators•  Utilized legal terminology to communicate between lawyers in an 8

person law firm

BANQUETS/FOOD AND BEVERAGE•  Accommodated group bookings of 5-500 by adhering to standard

operating procedures for banquets•  Verified accuracy to monitor cost control procedures in an employee 

cafeteria•  Familiar with set up procedures for banquet rooms accommodating

50 to 500 guests

EVENT MANAGEMENT•  Supervised up to 12 ushers; trained, gave directions, organized

observation tours to regular, and new ushers•  Coordinated 25-30 conferences per calendar year with attendees

from 50 to 1,000 people•  Managed conventions of 100-300 people for Fortune 500 corporate

accounts, coordinated room reservations, meeting, food and beverage and audio visual needs

FINANCE•  Conducted weekly analysis of company’s shipping revenue•  Facilitated launch of largest Indian IPO of 2006 as an implementation

team member•  Performed  initial  analysis  of  financial  statements,  monitored  credit 

payments, minimized credit default risk

FOODSERVICE MANAGEMENT•  Supervised guest meal periods of breakfast, lunch, dinner and brunch

serving over 500 guests per day•  Minimized operational costs by 5% through implementation of staff

scheduling based upon occupancy forecast•  Hired & trained hourly/salaried associates as per the established

standards of the company

HOSPITALITY FRONT OFFICE•  Checked an average of 175 guests in and out of the hotel per shift,

including out-of-order rooms and VIP rooms•  Prepared rooms forecast at a 350-bed hotel property, including out-

of-order and VIP rooms requiring special accommodations•  Coordinated group arrivals and departures for 10+ guests per day

HUMAN RESOURCES & TRAINING•  Recruited 2 store managers and 4 store supervisors for company’s

New England division•  Developed, tracked and reported performance measurements for a

five member department•  Trained new employees regarding job duties and quality standards,

assessed new hires, recommended dismissals•  Screened  resumes,  invited  qualified  candidates  and  conducted  10+ 

interviews on a daily basis during main recruiting season

INTERNATIONAL TRADE & INTERNATIONAL RELATIONS •  Interacted with 600+ participants, from 41 countries involved in

distance learning courses through emails and online•  Negotiated the terms of delivery, packaging and sales with customers;

ensured clear communication between the business manager, export and sales department

•  Performed  field  study  on  brand  loyalty;  described  competitive landscape for Hutch customers in and around Mumbai

LEADERSHIP & MANAGEMENT•  Assessed the needs of over 2,000 guests per day in a 150-seat student

dining property•  Managed a staff of 10, coordinated schedules and enforced company

policies by negotiating conflicts in a fair but firm manner•  Performed project management functions to ensure deadlines were

met

MARKETING, PR & MARKET RESEARCH•  Developed, created and organized the distribution of promotional

materials for the American Heart Association•  Coordinated internal and external marketing events; obtained budget

approval,  ensured  event  staffing,  produced  press  releases,  and organized vendor purchases

•  Conducted an overseas research trip to Thailand for the purpose of getting customer feedback on pre-selected products to evaluate company’s market position within the region

TEACHING ASSISTANT/FELLOW DUTIES (JWU properties)•  Conducted formal and informal lectures on food & beverage

operations to hotel interns•  Performed annual evaluation of employees and students on the basis

of their performances•  Coached 5-8 undergraduate interns from The Hospitality College on

Front Desk operations

TECHNOLOGY•  Performed analysis, and development of implementation tasks using

C, C++,VB, MS Access, UNIX Shell Scripts, Oracle SQL, Pro C and SQA Robot

•  Performed daily troubleshooting of system hardware, software and network utilities.

•  Introduced, tested and participated in the implementation of an automated bookkeeping system based on 1C Company PC programming product and technology development

TRAVEL•  Negotiated rates with potential vendors in order to maximize guests’

travel experience•  Organized familiarization trips for 25-50 foreign travel sales

professionals, in close cooperation with Tourism Authority of Thailand and Thailand Convention Exhibition Bureau

•  Planned and delivered on-site services for meetings, incentives, con-ventions, conferences, exhibitions and team-building activities for both local and international clients

HOUSEKEEPING•  Conducted quarterly inventory of linen, chemicals and amenities•  Coordinated housekeeping work with Front Office, Engineering and 

Banquet staff•  Managed a monthly inventory of $20,000, and collaborated with 3-5

vendors to obtain goods and services

BULLET STATEMENT EXAMPLES

The following are action verbs that will help you develop a resume, and write your cover letters and thank you letters.

administratedanalyzedappointedapprovedattainedauthorizedconsideredconsolidatedcontractedcontrolledconvertedcoordinateddecideddelegateddevelopeddirectedeliminatedemphasizedenforcedenhancedestablishedexecutedgeneratedhandledheadedhiredhostedimprovedincorporatedincreasedinitiatedinspectedinstitutedledmanagedmergedmotivatedorganizedoriginatedoverhauledoversawplannedpresidedprioritizedproducedrecommended

Management/Leadership Skills

Communication Skills

Technical/Data Skills

Financial Skills Research Skills Creative Skills Organization/ Detail Skills

accountedaddressedadvertisedadvisedarbitratedarticulatedassistedauthoredclarifiedcoachedcommunicatedcomposedcondensedconferredconsultedcontactedconveyedconvincedcorrespondedcoordinatedcounseleddebateddefineddemonstrateddecribeddevelopeddirecteddiscusseddisciplineddraftededitedelectedelicitedenlistedentertainedexplainedexpressedformulatedfurnishedguidedhiredincorporatedinfluencedinteractedinterpretedinterviewed

adaptedappliedassembledbuiltcalculatedcomputedconservedconstructedconverteddebuggeddesigneddetermineddevelopedengineeredfabricatedinstalledmaintainedoperatedoverhauledprintedprogrammedrectifiedregulatedremodeledrepairedreplacedrestoredsolvedspecializedstandardizedstudiedupgradedutilized

accountedadjustedadministratedallocatedanalyzedappraisedarticulatedassessedauditedauthoredbalancedbudgetedcalculatedchartedclassifiedcomparedcomputedconservedconsolidatedcorrecteddetermineddevelopedenteredestimatedevaluatedfiledfinancedforcastedloggedmanagedmarketedmeasuredplannedpreparedprogrammedprojectedpublishedqueriedreconciledreducedresearchedretrievedsummarizedtabulatedtransmittedtyped

analyzedclarifiedcollectedcomparedconductedcritiqueddetecteddetermineddiagnosedevaluatedexaminedexperimentedexploredextractedformulatedgatheredidentifiedinspectedinterviewedinventedinvestigatedlocatedmeasuredorganizedresearchedreviewedsearchedsolvedsummarizedsurveyedsystematizedtested

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