LiveAction®

All-In-One QoS Software

LiveAction—Expert-level Cisco QoS made (VERY) easyLiveAction software provides an intelligent and refreshingly differ-ent approach to network management. Combining extensive device knowledge with rich network visualizations, LiveAction captures your actual router and switch confi gurations to build a highly inter-active “mental model” of your network. For the fi rst time ever, you can literally “see” fl ows, routes, and QoS policies operating in real time—across your network topology and deep inside your devices. The result is an incredibly true and relevant understanding of your network for fast and accurate QoS management and troubleshoot-ing for Unifi ed Communications, Telepresence, and other collabora-tive services.

LiveAction software provides complete capabilities for managing your QoS implementation through its entire lifecycle.

1. Baselining and Auditing—Before starting any QoS project you’ll need to assess the state of your network and its QoS settings.

2. Monitoring—Monitoring provides a detailed visual reality check of your QoS performance and effectiveness before, during, and after deployment.

3. Troubleshooting—Being able to fi nd and fi x problems quickly is essential when running real-time services on IP-based networks.

4. Provisioning—With LiveAction software you can create, edit, and deploy QoS policies based on Cisco best practices using graphical templates and a policy editor.

5. Maintenance and Tuning—Perform ongoing maintenance and tuning of your QoS policies to maintain network performance and reliability. LiveAction gives IT operators the information

and understanding to discover and validate existing QoS policies quickly using built-in rules and industry best practices. It also ana-lyzes application traffi c and QoS performance both in real-time and with historical data.

Benefi tsIn-depth network awareness gives IT • staff the awareness, know-how, and confi dence to make intelligent decisionsReduces the time and cost of • understanding network performance and QoS deploymentsOver 90% reduction in time to fi nd and • analyze QoS policies

“Single-Click” QoS auditWith just one mouse click, LiveAction will instantly list every QoS policy inside every device you are managing. It also compiles comprehensive reports showing policy performance statistics and historical graphs, policy mappings, and explanations of issues and problems that are affecting your policies.

With LiveAction you can perform in-depth real-time and historical QoS traffi c monitoring for baselining or trending. It also provides proactive monitoring and alerting based on key threshold violations that impact QoS.

Benefi tsGranular network awareness and alerting • for quicker notifi cation of impending network issuesIncreased network availability and • reduced end-user complaints

Visual awareness and monitoringThe most detailed and visually-intuitive monitoring tool every developed for Cisco Devices. With LiveAction you can literally see and trace your traffi c fl ows from end-to-end across the network in both real-time and using playback of captured data. Drill down to device level and interface level for even more information on fl ows, routes, IP SLA tests.

Solutions for managing your Cisco QoS implementation

What is LiveAction?LiveAction is a multi-dimensional software system that combines an extensive device knowledgebase with a highly intuitive user interface to provide real-time situational awareness for network design, deployment, and troubleshooting.

LiveAction is also the fi rst product that makes Cisco routers easy to use. After a simple and quick installation on a standard PC or laptop, network engineers can immediately start to confi gure Cisco routers and troubleshoot live networks with complete ease and confi dence. Currently LiveAction is available with technology modules for QoS, Flow, Routing, and IP SLA.

What users are saying about LiveAction...“This tool is great for applying QoS consistently and immediately validating the results.”

“I have tested a lot of products that did NetFlow. This one is the easiest, most straightforward, and it gives the most information.”

“The visualization is great! You can make changes in real time and see the results.”

“If you run or need to run QoS on your network, I could not possibly give any other product for QoS management a higher recommendation than LiveAction.”

LiveAction enables faster and more effective troubleshooting by providing system-wide awareness and visibility of QoS policies and performance issues. It also leverages in-depth, real-time and historical network awareness.

Benefi tsInteractive and real-time network • awareness allows quicker troubleshooting of issues and validation of changesOver 50% reduction in time to fi nd • performance problems and restore or improve service quality30% reduction in trouble ticket volumes • and “break-fi x” churn to allow more effi cient IT operation and better end-user productivity

Instant, visual troubleshootingNo other management tool provides a faster and more visual approach to troubleshooting congestion on your network. LiveAction highlights congested devices (large circle) and interfaces (smaller inside circles) with an amber color so you can pinpoint problems instantly. Click the interfaces for more information and use LiveAction’s confi guration tools to fi x problems on the spot.

With LiveAction you can create and edit QoS policies using graphical templates and a policy editor built around Cisco best practices. LiveAction also provides immediate feedback to validate your QoS changes using highly granular, real-time traffi c visualizations and statistics.

Benefi tsAccelerates IT enhancements and • maintains the required level of service needed to meet corporate business priorities90% reduction in time to understand and • edit complex QoS policies50% reduction in time to locate • performance problems

Graphical, interactive QoS policy editingLiveAction is the only network management tool that provides a fully graphical interface for creating and editing Cisco QoS policies. The software’s built-in wizards and templates ensure speed, accuracy, and compliance with Cisco’s best practices.

LiveAction software simplifi es maintenance and tuning by providing proactive system-wide awareness and visibility of QoS policies and performance issues. The easy-to-use graphical QoS policy editor enables fi ne-tuning of existing policies and provides immediate validation of QoS changes using real-time and granular traffi c awareness.

Benefi tsAccelerates IT enhancements and • maintains the required level of service needed to meet corporate business priorities90% reduction in time to understand and • edit complex QoS policies50% reduction in time to locate • performance problems

Keep your QoS in top condition Changes in network traffi c may occur due to the introduction of new users, new applications, or even changes in company policies and direction. With LiveAction you can track these factors as they reshape network traffi c, and then fi ne tune and validate your policies and bandwidth allocations according.

LiveAction is a fl exible and scalable product platform and graphical interface that allows you to choose the capabilities your need whenever you need them. There are fi ve single module LiveAction products available: QoS Confi gure, QoS Monitor, Flow, Routing, and IP SLA. Each can be ordered separately or combined into a customized package to fi t your needs. You can also order one of our all-in-one QoS expert packages for a comprehensive QoS management system.

All-In-One QoS: Up to fi ve products in a single GUI platform

Proactive QoS troubleshooting, remediation, and validationLiveAction provides a complete QoS management workfl ow eliminating the need to resort to other tools or the command line interface to complete a troubleshooting session. With LiveAction, IT engineers can immediately identify and locate problems, take corrective action on the spot, and then validate any changes made—all within a single LiveAction session.

Single-click QoS audit and performance reportsUse LiveAction to generate a highly accurate and intelligently organized report in seconds with just a single click of your mouse. This report will show you everything you need to know about your QoS policies in great detail including confi guration settings, performance issues, drops, and policy errors.

In-depth awareness with end-to-end fl ow visualizationLiveAction is the only tool that provides real-time, end-to-end fl ow visualizations across your network. Clicking on a fl ow highlights its entire path hop-by-hop. You can also capture histori-cal views to see and examine fl ows and at any date and time in the past.

Point-and-click confi guration of complex Cisco technologiesIn addition to its intuitive graphical interface, LiveAction comes with extensive device expertise to make device confi guration fast and accurate. Built-in wizards and confi guration templates eliminate errors and ensure compliance with Cisco best practices and recommended procedures.

Topology LevelLiveAction generates amazingly clear and detailed topology views of your network allowing you to literally “see” device connections, routes, fl ows, interface bandwidth, and more—all in real time. The interactive display lets you pan, zoom, and drag individual network elements across the screen for an even better view.

Interface LevelNeed even more detail? Click down to the interface view and observe actual traffi c performance in real time. View pre- and post-QoS activity and see the effects of your device confi guration changes in seconds.

Device LevelDive deep into the setup and activity within your switch or router. See routes and routing tables as well as fl ows entering, traversing, and exiting the device. View the whole picture or use fi lters to display specifi c items.

Hierarchical ViewLeft side of screen shows devices and interfaces in a hierarchical view. Scroll right for additional details.

Real Time Network TopologyView shows devices (large circles), interfaces (small colored circles), interconnections, fl ows, interface bandwidth, congestion, and more.

Click on a device, interface, or fl ow for more details. Click and drag to rearrange or resize items for even better visibility.

Status BarBottom of screen includes status indicators for CPU, memory, fl ow buffers, alerts and more. Alerts can also be sent via email for remote notifi cation.

Technology TabsClick on these tabs to switch from QoS to Flow, Routing, or IP SLA. Each tab provides a different overlay and user options specifi c to the selected technology.

InterfacesTop half indicates input.Lower half indicates output. Numbers indicate bandwidth.Green=activeDark green=QoS policy appliedAmber=congestedGray=inactive

FlowsCurved lines indicate traffi c fl ows.

Rich visualization with multiple levels of detail

LiveAction modules and products

LiveAction’s graphical user interface (GUI) platform supports any combination of management modules (QoS, Flow, Routing, and IP SLA) and makes their functions fully visibile and instantly available.

How to choose a LiveAction product All LiveAction software products share a common graphical platform designed for high performance QoS management. These can be combined in multiple ways to create a custom management platform for your specifi c needs. You can add new features and add support for more devices anytime by simply ordering and installing an upgraded software license key.

Pricing for all LiveAction products is based on the number of routers and switches you want to manage. You may purchase licenses for 10, 25, 50, 100, or 200 devices for any product or combination of products. LiveAction All-In-One QoS Expert Provisioner is also available as a 5 device license “Starter Pack.”

All-in-one productsThe easiest and most cost-effective way to get the most functionality from LiveAction is to purchase one of our all-in-one products. These packages include up to fi ve products in one unifi ed graphical user interface for instant access to QoS, Flow, Routing, and IP SLA management. All-In-One QoS Expert is a complete QoS monitoring package. All-In-One QoS Expert Provisioner provides a complete QoS monitoring package plus fully interactive QoS confi guration and provisioning.

Single module productsYou may also purchase LiveAction as a single module product by choosing any one of the fi ve available modules: QoS Monitor, QoS Confi gure, Flow, Routing, or IP SLA. These products include the same graphical platform as our all-in-one products and you can add more modules at anytime.

Custom Confi gurationsMix and match any combination of LiveAction modules to create your own custom management platform.

LiveAction QoS Confi gure

LiveAction QoS Confi gure enables IT engi-neers to create, edit, and apply QoS policies for Cisco routers and layer 3 switches on live networks with consistency and confi dence. Use the QoS wizard and built-in templates to apply policies based on Cisco best practices or use the QoS GUI editor to create and edit your own policies from scratch.

Full MQC QoS confi guration support • including WRED, CBQoS, Priority QueueingRead existing QoS policies inside the • routersTake snapshots of current confi guration for • future useRolback to previous policies at anytime• Apply or remove QoS confi gurations across • multiple interfacesPush policies to multiple devices• Hierarchical policy creation for advanced • confi gurationsCustom NBAR based matches including • HTTP URL, MIME, HOST and RTP protocolsBuild in ACL editor• CLI command preview• Built-in rules for QoS settings that highlight • violationsGraphical inbound and outbound QoS • editorsWAN shaping support•

LiveAction QoS Monitor

LiveAction QoS Monitoring provides the ability to track QoS performance on a per-class basis in real-time or for historical time periods. Engineers can gain a deep under-standing of traffi c and QoS behavior using LiveAction’s application (NBAR), class or queu-ing views. Monitoring and alerting of priority queue drops provides proactive notifi cation of potential voice quality issues.

Rate-based NBAR graphs• Pre- and post-QoS graphs• Peak and average rate statistics• Class and interface drop graphs• Congestion indicators• Built in CBQoS MIB viewer• Custom NBAR defi nitions• Hierarchical policy graphs• NBAR unknown port debugging•

GRE tunnel visualization• Automatic QoS graph resync on policy • changesUnknown port discovery• View QoS graphs across routers• Topology-based QoS state• Historical views and reporting• Extreme low level graphs of CBQoS • statistics

LiveAction Flow

LiveAction Flow starts with a network topol-ogy view that provides a unique end-to-end fl ow visualization of live traffi c across the network. Users can quickly drill down to individual devices or interfaces for more detail on fl ow characteristics such as IP addresses, DSCP values, byte rates and count. This makes it easy to visualize trouble spots on the network and gain a better understanding of traffi c patterns.

Topology-based traffi c fl ow view• Supports NetFlow, sFlow, and J-Flow• Aggregate fl ow or individual fl ow views• Display end points as host IP address, host • name, application port name or numberTop 200 fl ows from each device• X-Ray view of fl ows inside router• Ability to fi lter fl ows• Works in MIB and Collector modes• Sortable fl ow table• Start, stop and pause fl ow data• Adjustable fl ow polling rates• Flow graph—by port, source or • destination addressBuilt in DNS name resolution• Historical views, reporting, and playback•

LiveAction Routing

LiveAction Routing provides real-time routing layer visualizations for Cisco networks that can identify reachability problems, routing loops and asymmetric paths that can affect traffi c quality. In addition, the module’s policy-based routing viewer/editor provides a high degree of control over traffi c policy allowing users to route traffi c easily and predictably over user-specifi ed paths.

System topology view of active routes• Device route table views in graphical and • tabular formRoute display fi ltering by protocol• Route display fi ltering by destination• Virtual routing and forwarding • visualizations and tablesExport— exports route, route table, device • forwarding tables to CSV fi lesTroubleshooting—Shows routing • loops and asymmetric routes, unstable conditions, black holes, error summarizationsPolicy-based routing (PBR)—Confi guration/• editing of PBR and Set statements, edit existing route map confi gurations, check for compliance with PBR rules, displays PBR usage, displays static routes and PBR issues, exports route map statistics

LiveAction IP SLA

LiveAction IP SLA makes Cisco IOS IP service level agreement (SLA) operations easily acces-sible for generating and monitoring synthetic network traffi c to baseline network perfor-mance, test policy changes, or proactively monitor key network paths. Synthetic traffi c types include data (HTTP, FTP, DNS, DHCP) and voice that can be used to measure latency, loss, jitter, and mean opinion core (MOS) for VoIP. Its highly interactive graphical interface delivers the functionality and fl exibility of IP SLA features without the need to learn and use Cisco device command lines.

Latency, loss, jitter, MOS performance • measurementsTest Types: HTTP, Jitter, Echo, UDP Echo• Traffi c type confi guration• Protocol type: over 10 protocol types• DHCP: destination, source, circuit ID, • remote ID, subnet maskIP SLA topology view (real-time)• Quick and full test options• Set up responder at destination• Edit, save, delete test confi gurations.• Export to CSV fi le• Historical reporting (live update plotted • over timeline)

LiveAction module features

LiveAction Product Comparison

LiveAction Features and CapabilitiesSingle Module Products All-In-One Products

QoS Monitor

QoS Confi gure

Flow Routing IP SLAQoS

ExpertQoS Expert Provisioner

Visualize and understand traffi c fl ows through the network

Capture full traffi c fl ow records for post-incident forensics

Visualize DSCP trust and re-marking issue

Visualize routing loops and asymmetric routes

Graphically create, edit, and deploy policy-based routes

Proactively monitor MOS, jitter, and packet loss

Confi gure and analyze synthetic web, voice, and data traffi c

View detailed before and after per-class QoS charts

View packet drops by class

Proactive monitor and alert on QoS queuing performance

Graphically analyze QoS policies and settings

Audit and validate existing QoS policies with built-in rules

Create policies with templates based on Cisco best practices

Graphically edit and validate QoS policies

Instantly revert to saved “snapshots” of QoS policies

Devices Supported

Cisco Series Routers800, 1700, 1800, 1900, 2600, 2600XM, 2800, 2900, 3600, 3700, • 3800, 3900, 7200, 7600, ASR 1000IOS versions 12.3, 12.4, 15.0 and 15.1 have been tested and are • recommended for use with the software (IOS XE 2.6.0 for ASR 1000 series). Earlier IOS versions may also work but are not offi cially supported.General-release IOS versions are recommended, although early- and • limited-release versions will also work.

Cisco Series SwitchesCatalyst 3500, 3700, 4500, and 6500 series switches.• Some aspects of QoS can be set up on Layer 3-routable interfaces and • VLANs (no Layer 2 QoS confi guration) NetFlow can be used with Catalyst 6500 and 4500 switches•

Cisco Security DevicesASA 5500 Series running 8.3 (NetFlow support only)•

Non-Cisco Devices (Flow analysis only)Alcatel, Extreme, Foundry, Hewlett-Packard, Juniper, NetVanta•

System Requirements

Network connection• Operating system (Windows)• 32-bit—Server 2003 SP2, Server 2008 R2, XP Professional, Windows 7 Professional and Ultimate64-bit—Server 2003 SP2, Server 2008 R2, Windows 7 Professional and UltimateCPU—Pentium 4 class, 1 GHz minimum, • 2-3 GHz dual- or quad-core recommendedSystem RAM—2 GB minimum, 3-4 GB recommended• Disk space—200 MB to install, • 20 GB or more recommended for historical capture

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Phone and eFAX: +1 888-881-1116 Email: info@actionpacked.com Web site: www.actionpacked.com

© 2011 ActionPacked! Networks. All rights reserved. LiveAction is a registered trademark and ActionPacked! and the ActionPacked! logo are trademarks of ActionPacked! Networks. Cisco is a registered trademark of Cisco Systems, Inc. sFlow is a registered trademark of InMon Corp. Information subject to change without notice. B0002-004A-0111