sample letter of direct request plan

Direct Request Sample 1

Aloha Airlines, Inc.

1400 Waterfront Plaza Suite 300 Honolulu, HI 96814

February 27, 20xx Ms. Alice McEnroe, Marketing Representative Kaiser Foundation Health Plan, Inc.

Modified Block Letter 3288 Moanalua Road Honolulu, Hawaii 96819 Dear Ms. McEnroe: SUBJECT: Guide To Your Benefits Manual Please forward 10 copies of your updated Guide to Your Benefits manual to our Hilo office at 345 Kekuanaoa Street, Suite 14, Hilo, HI 96720.

Direct Request messages use the direct approach. The letter starts with the request.No persuasion or long introductions are needed because the reader is inclined to say yes to our request.

The updated manuals will replace last years copies that are currently used by our Hilo office. New employees to our company, as well as current members, will be apprised of the benefit changes made at the beginning of this year. Thank you for your assistance in this matter. If you have any questions or need more information, please call me at (808) 528-1155.

Sincerely,

Ruby Pacleb Administrative Assistant

RC/rac Direct request letters use the direct approach. That means the letter begins with the main idea in this case, the request. Notice, too, that effective letters avoid starting with "I" or "we."


Letterhead November 29, 20xx Block Letter Format Paul Smith, Personnel Supervisor Gaspro Hawaii 516 North Nimitz Hwy. Honolulu, HI. 96789 Dear Mr. Smith, SUBJECT: Complaint Please help us solve a problem with one of your employees. I would like to notify you of the situation so you may discuss it with your staff. On the afternoon of Thursday, November 14, a member of your Gaspro team came to deliver a helium tank to our Salt Lake store. Normally, your employees are friendly and fast. That particular afternoon was busy for us, and our sales associates were helping customers. Upon delivering our helium tank, your employee, Maurice Melvin, turned the valve on and discovered a leak. In a loud voice and in front of our customers, he explained to the associates it was their job to search for the leak, saying "I don't work for you. That's your problem." Without any idea how to go about fixing the problem, our associates started trying. About 15 minutes later, Mr. Melvin came back into the store and told the associates that the leak was because the tank was the wrong size. Instead of admitting that he had delivered the wrong tank, he told the associates that they should've checked the tank before accepting it. When I asked Mr. Melvin how it was that he had delivered the wrong tank, he became angry and shouted at me. Several customers left the store immediately, obviously distressed. Please speak with your staff about this. We look forward to continuing to do business with your company as we have been well served for the last five years. If you have any questions, please call me at 492-5555. Sincerely,

Karen Muramoto Store Manager

Direct Request messages use the direct approach. The letter starts with the request. No persuasion or long introductions are needed because the reader is inclined to say yes to our request.

Direct request letters use the direct approach. That means the letter begins with the main idea in this case, the request. Complaint letter are about poor service. An effective complaint is clear and complete and avoids being overly emotional. Notice, too, that effective letters avoid starting with "I" or "we."


Elegant Footwear 2306 Kapahulu Street Honolulu, Hawaii 96813 (808) 976-1254

Simplified Letter Format

May 1, 20xx General Manager Rejuvenation Skin Care Salon 450 Kamehameha Hwy Pearl City, HI 96823 DAY AT THE SPA PACKAGE Thank you so much for the information packet of services offered by your salon. Please forward the following information:

Massage styles: back, foot, full body; Summary of massages, oils used, and time limits.

Facials: Summary or chemicals or ingredients used on facials, the different type of facials, the length of facials

Body wraps: Types of body wraps, length of time, materials used, and summary of the benefits.

Waxing services Nail services Price list of all services

We are interested in providing a Day at the Spa package for our employees and customers. Please send us the information by May 17 in time for our employee and customer incentive program. We look forward to a long and prosperous business relationship.

Direct Request messages use the direct approach. The letter starts with the request. No persuasion or long introductions are needed because the reader is inclined to say yes to our request

Notice, too, how bulleted and numbered lists make it easy for our reader to see the info we are requesting. This ensures that the reader answers all of our questions (which is the goal of this letter, after all.)

SAMANTHA TAMANAHA MARKETING MANAGER

Direct Request Sample 4 Steven Mosely 95-223 Kalihi Street #C205 Honolulu, HI 96817 (808) 555-1234 [email protected]

February 4, 20xx Customer Service Department World Wide Airways 3000 World Way West P.O. Box 98623 New York, NY 03621 Dear Customer Service Representative,

Please let me know the procedure to follow to be compensated for damage to my luggage.

Modified Block w/ indented first lines Letter Format

Direct Request messages use the direct approach. The letter starts with the request. No persuasion or long introductions are needed because the reader is inclined to say yes to our request. We have faith that if we explain and document our claim, that we will be satisfied

On Monday, November 2, 20xx, I traveled on your airlines from Honolulu to

Washington D.C. When I my bag was delivered to me in Washington D.C., I found that I had been badly damaged. There were four large scratches in the leather. As the bag was in perfect condition when I checked it in New York, the damage must have occurred while it was in your custody.

Enclosed is the following documentation: a copy of my flight receipt showing my flight on your airlines a photograph of the bag with the scratches clearly visible a bill of sale indicating that I purchased the bag on October 30 fro #252.34 a written estimate of the cost of the repair of the bag for $300

I am sure that you will agree that the only fair adjustment is the replacement of my

bag, which I had purchased just three days before the trip. The bag may be repaired but at a cost nearly $50 more than the bag's purchase price.

I have always enjoyed the good service of your airline, and I look forward to the receiving the same kind of good service in this matter.

Very truly yours,

Steven Mosely

Direct request letters use the direct approach. That means the letter begins with the main idea in this case, the request. The claims letter avoids exaggeration and blame, and specifies the remedy replacement, repair, refund, apology that we want. Notice, too, that effective letters avoid starting with "I" or "we."


North Hawai'i Community Federal Credit Union P.O. Box 249 Honoka'a, Hawai'i 96727 tel: 808-775-7351 Fax: 808-755-9753

October 29, 20xx

Modified Block Letter Format Jury Clerk

Office of the Clerk United States District Court

Direct Request messages use the direct approach. The letter starts with the request. Because the writer believes that the reader will grant the request, the letter gives facts and doesn't try to be persuade.

300 Ala Moana Blvd Rm C338 Honolulu, Hawaii 96850-0338

Subject: Jury Duty for Mary Ann Toledo Dear Jury Clerk: Please excuse Mary Toledo from jury duty on Oahu in that it creates a severe hardship on Ms. Toledo and her family. In addition to being my head teller, Ms. Toledo is the primary caregiver responsible for her elderly grandparents, 91 and 89 years of age. We provide her with time off during the work day to assist in their daily care. Ms. Toledo has no other resources to help her with her grandparents during the work day. Thank you very much for your understanding. Should you have any questions, or wish to discuss this further, you can reach me during regular business hours at 808-775-0887.

Sincerely,

Direct request letters use the direct approach. That means the letter begins with the main idea in this case, the request. Notice, too, that effective letters avoid starting with "I" or "we."

Gary L. Makekau, CEO North Hawaii Community FCU


Painters Palette

456 DaVinci Circle Aiea, HI 96701 phone: (808)488-1234 fax: (808)488-9876 e-mail:www.painterspalette.com

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Simplified Letter Format

June 10, 20xx

Ms. Alice Green, Sales Representative Custom Colors 987 Cool View Drive Pittsburgh, PA 01234 ORDER FOR ACCOUNT # 56784 Please ship the following products to us from your Spring/Summer 20xx catalog: Qty Product Prod Code Size Color Unit Price Total

100 Silk Fabric Paint 10438 1 oz Sachet Pink 1.00 100.00 100 Silk Fabric Paint 10422 1 oz Teal Blue 1.00 100.00 50 Silk Fabric Paint 10425 1 oz Avocado 1.00 50.00 50 Acrylic Paint 20502 2 oz Yellow 0.75 37.50 50 Acrylic Paint 20522 2 oz Dutch Blue 0.75 37.50 50 Textile Medium 48323 2 oz N/A 1.50 75.00 25 Dye Resist 64092 4 oz Black 3.50 87.50 $487.50 Please charge this order to account #35-009265-9. Wed like the order to be filled and stocked in our store by the weekend of August 1 when we will be running our Back-to-School promotion.


The items to be ordered are listed in a table with columns. This ensures that the reader fills our order correctly (which is the goal of this letter, after all.)

We look forward to working with your company in the future. Please call me at (808) 591-3245 ext. 112 if you have any questions.


JUDY YAMADA -- MANAGER


Phi Beta Lambda Leeward Community College

95-045 Ala Ike

Block letter format April 19, 2002 Ms. Alohilani Choy Todai Restaurant 1910 Ala Moana Blvd. Unit 5 Honolulu, HI 96788 Dear Ms. Choy: Please reserve a room and tables for a party of 50 people on May 10, 20xx, for PBL annual installation of officers ceremony and dinner. The group will include couples, singles, and two children.


The installation ceremony of officers will begin at 5 p.m. with dinner to follow. Please confirm the cost of dinner of $20.00 per adult and $15.00 for children ten and under which includes the gratuity charges. The club would like to set up the tables with floral arrangements for each table before the event and will be coming in half-hour earlier to set-up. Also, will the parking fee be $2.00 with validation from the restaurant? Please call me (808) 597-2345 or fax me at (808) 567-8910 before April 25 to confirm the above reservation.


Sincerely, Nina Akana PBL President


Jensons Veterinary Clinic 667 Lily Lane

Harriston, MA 01232

December 2, 20xx Manager of Sales Science Foods, Inc. 4444 Jellyroll Ave. Kiles, KY 45651


Modified Blockw/ indented first lines Format

Dear Manager:

Please send me information on the ferret food line described in your product catalog. I'd like to know the following:

Notice how bulleted and numbered lists make it easy for our reader to see the info we are requesting. This ensures that the reader answers all of our questions (which is the goal of this letter, after all.)

Is the food made from organic sources? What is the true percentage of cornmeal thats added? What are the Omega-3 and Omega-6 fatty acid ratios? Have there been any adverse reactions (to your knowledge) to your ferret line? Do you make specialized foods for ferrets?

As a veterinarian for exotic animals, I need to know the different foods available to my ferret patients. There are not very many companies that make a ferret food, and what few there are, they are not very good as far as ingredients and nutrition.

I plan to contract the Ferret Association of Massachusetts to be their private veterinarian next month. A prompt reply would be most appreciated, since time is of the essence. I am looking forward to hearing from you soon.

Sincerely,

Direct request letters use the direct approach. That means the letter begins with the main idea in this case, the request. Notice, too, that effective letters avoid starting with "I" or "we." Krista Meloni, DVM

Clinic Director

Direct Request Sample 6Painters Palette456 DaVinci Circle Aiea, HI 96701June 10, 20xx100 Silk Fabric Paint 10438 1 oz Sachet Pink 1.00 100.00

December 2, 20xx

sample letter of direct request plan

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