sample key performance areas

7/30/2019 Sample Key Performance Areas

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Sample Key Performance Areas


To be completed at Performance Planning:

1. Indicate a Key Performance Area, i.e. goal, project, committee work, day-to-day responsibility,etc.

Use PeopleSoft Chart of Accounts Reporting tool (COA Reports) to download department

expenditures. Organize summary reports by project/grant and submit to the project leaders for

review by the 15th

of each month Collect feedback from project leaders and prepare a Summary

Report for submission to the Department Chair by the last business day of the month.

Organizational Competencies: Check all that apply for success in this Key Performance Area

X Expertise

Interaction with Others

Continuous Improvement

Customer Focus

X Resourcefulness and Results

Leadership

To accessLeadership Competencies, Click here.



Serve as Chair of the Excellence at Work Action Planning Committee (APC) and ensure that the

committee meets the November 30th

deadline to submit recommendations. The

recommendations should support the Committee Charge provided by the Sponsor.


Expertise

X Interaction with Others


Customer Focus

Resourcefulness and Results

X Leadership

http://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.html


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Organize hard copies of department research reports (by topic and date) for easy reference by

students and guests who dont have access to department. Prepare an index binder that contains

brief description/date of the research project and the location (file drawer) of the full report BY

X DATE.


Expertise



Customer Focus


Leadership




By November 30th

conduct a security survey on the following dormitories: Hodgdon, Lewis and

Wren and immediately address any safety hazards with the Director of Residence Life and the

Director of Environmental Health and Safety. Outline a summary of the survey findings andactions taken to reduce hazards By December 10th.


X Expertise



Customer Focus


Leadership



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By January 31, 2013, attend Advanced Excel skills to learn how to create pivot tables. Utilize

knowledge of pivot tables to analyze contributions to the Annual Fund and generate charts for

inclusion in year-end reports. Example - Be able to track type of donor, amount given and history

of gifts.


X Expertise


X Continuous Improvement

Customer Focus


LeadershipTo accessLeadership Competencies, Click here.



Design, develop and implement Tufts Overview eLearning course by September 15, 2012. Provide aproject plan that identifies milestones with dates by July 7th.


Expertise



X Customer Focus


Leadership



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Provide timely support of desktop operating systems and software packages to staff and faculty

in the school. Acknowledge and address each help ticket within 2 hours Keep the customer

informed of progress with daily updates. If ticket cannot be resolved within -72 hours, inform the

Manager of Scientific Computing.


X Expertise



X Customer Focus


Leadership




To assist customers with the migration to Microsoft Exchange, prepare detailed tip sheets and

documentation on the following topics:

Introduction to Outlook 2010 Email import contact list; attach a signature file; set-upmail preferences.

Remote Access to Outlook 2010 How to access and use the Outlook Web client, OWA(Outlook Web App).

Introduction to Outlook 2010 Calendar How to create events, meetings andappointments, how to share calendars and delegate proxy access.

Draft tip sheets should be submitted to Exchange Team for review by March 5.


X Expertise



X Customer Focus


Leadership



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Lead implementation of software package XXX. Participate in project teams with colleagues in

the division, University UIT and or/vendor. Work effectively to meet project goals by April 1

2013.


X Expertise



Customer Focus


X Leadership



10. Indicate specific Key Performance Area, i.e. goal, project, committee work, day-to-dayresponsibility, etc.

Advise end users on purchasing of standalone software packages that they need. Learn the costs

and benefits of different products and work with users on software selection. Work with

University purchasing and Site-wide Licensing on obtaining the products in a timely and cost

effective manner.

Organizational Competencies: Check all that apply for success in this Performance Area

X Expertise



Customer Focus


X Leadership



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Conduct weekly routine experiments: follow appropriate protocols/procedures to achieve results

& perform techniques such as tissue culture, electrophoresis, protein purification.


X Expertise



Customer Focus


Leadership



12.Indicate specific Key Performance Area, i.e. goal, project, committee work, day-to-dayresponsibility, etc.

Record results and assist with data analysis of lab procedures: keep accurate records ofexperiments and results and provide limited data interpretation/summarization by the end of each

month.Organizational Competencies: Check all that apply for success in this Performance Area

X Expertise



Customer Focus


Leadership



7/11




Maintain laboratory equipment and supplies: Maintain laboratory equipment for optimal

productivity; keep inventory and purchase supplies when necessary; prepare/stock solutions and

other media


X Expertise



Customer Focus


Leadership




Monitor animal colonies: perform husbandry; collect samples; note general appearance and

condition of animals; maintain census records


X Expertise



Customer Focus


Leadership



8/11




Check dish machine water temperature daily for proper temperatures for wash and specifically

final rinse. Inform your manager of any problems with the dish-washer machine, food disposer,

drains, etc. immediate or any piece of equipment that is not working properly.


X Expertise



Customer Focus


Leadership




Create a chart that indicates the correct stock level of fresh food in each reach-in and refrigerator

and post these in the area. Check daily to ensure the correct amount of product is in the correct

area.


Expertise



Customer Focus


Leadership



9/11



17.Indicate specific Key Performance Area, i.e. goal, project, committee work, day-to-day responsibility, etc.Become more knowledgeable about the ingredients in the prepared food, so that you can answer

customers questions about the food. By the end of the semester, be able to list the key ingredientsin the four most popular dishes (Mac & Cheese, Lasagna, Beef Stew and Chicken Curry).


X Expertise



Customer Focus


Leadership




Learn how to use the mail merge function to generate custom labels in Microsoft Word and be

able to apply this skill when we send the departments annual faculty search mailing by

September 30th

.


X Expertise



Customer Focus


Leadership



10/11




By August 1

st

Participate in the Doing More with Excel: Automating Formulas and Filtersclass sponsored by UIT. Be able to apply the knowledge by revising spreadsheets used to track

department and grant expenses to use formulas, filters and flags to accurately track expenses andauto sum total expenditures by category and project.


X Expertise



Customer Focus


Leadership




Use Excel to generate expenses reports by category and project within 3 business days of each

months end to reconcile the actual expenses with projected expenditures. Submit copies of thesereports to the project leaders and director with a flag if expenditures exceed forecasted

expenses.


X Expertise



Customer Focus


Leadership



11/11




Provide timely customer service by responding to student questions within 24 hours. If unable to

answer a students questions, refer the student to the appropriate member of the clinical teamusing our Customer Service Referral protocol and check back with the student within 24-48

hours to ensure the student received the requested information; include a link to the Student

Satisfaction Survey in the follow-up email.


Expertise



X Customer Focus


Leadership

http://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2ws_1181821444585.htmlhttp://hr.tufts.edu/1205143246620/Human_Resources-Page-hr2_1181821419392.html

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