salesforce vs crm

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  • 1. Salesforce.com vs. Microsoft Dynamics CRM Who Wins in the Cloud? Helping our Customers become more Productive, Profitable, Competitive and Secure .
  • 2. Presenters Jeff Woods Sr. BDM, Dynamics CRM Jeff Woods is the CRM BDM for Tribridges West Region. With over 12 years in the CRM industry, Jeff has been exposed time and again to the main players in the market today. Joe Alexander Solutions Consultant, Dynamics CRM Joe Alexander is a Solution Consultant for Tribridge. With over 10 years of CRM experience, he assists clients in the selection process.www.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 3. Todays Agenda Comparison: Salesforce.com & Microsoft Dynamics CRM What Customers Say Q&Awww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 4. Unanimously CRM Leaders Analyst Perspectives Gartner, Forrester & Nucleus Research Both solutions are Leaders in upper quadrant for Gartner and Forrester Sales & Service markets Nucleus on Microsoft CRM: #1 CRM Vendor for Usability (May, 2011) Cowen Report on Salesforce.com (CRM) May 16, 2011 1Q Expectations Too Low, but Things are Getting More Difficult: Microsoft is no joke. Our checks with both Oracle and CRM reps in the field indicate that Dynamics CRM is finally here, the price is right and its for real.www.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 5. Salesforce.com At A Glance CRM & Collaboration IT and Development Sales & Marketing Force.com Cloud Heroku Service Cloud Database.com Chatter Remedyforce Jigsawwww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 6. Salesforce.com Highlights Generally high initial adoption Community based feature prioritization (IdeasExchange) is popular Quality references across many industries AppExchange readily available add-ons Force.com platform gaining traction Strategic alliances (Google Desktop) and acquisitions (Radian6) for enhanced functionalitywww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 7. Salesforce.com Advantages Provides customers with a range of solutions like customer analytics, document application, marketing automation etc The software offers the most flexible CRM solutions that serves almost all business needs. The tool can be installed easily across a wide range of departments and in turn achieve customer satisfaction. You can integrate it with other customer solutions. You can easily access your business data using Salesforce.coms sales force automation. Salesforce.coms AppExchange helps users work more efficiently and add some value of every part of the customer lifecycle.www.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 8. Salesforce.com Weaknesses Cloud-Only Professional Edition lacks common features available in other CRM systems Enterprise and Unlimited Editions have high Total Cost of Ownership (TCO) No Service Level Agreement Integration with existing productivity software and line-of- business (LOB) applications can be challenging Serious limitations around Reporting & Analyticswww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 9. Functionality Weaknesses Cant do exception reporting, such as Accounts without Opportunities No cross-object workflow, such as updating an account status field based on closing a case Salesforce relies on partners for complex analytics. (Gartner Magic Quadrant for SFA, July 2010) Salesforce is weaker for marketing, field service, customer analytics, customer data management, and eCommerce. (The Forrester Wave: CRM Suites For Large Organizations, Q2 2010)www.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 10. Microsoft Dynamics CRM At A Glance CRM & Collaboration IT and Development Sales xRM Service SharePoint Marketing Office 365 Outlook Interface SQL Serverwww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 11. Microsoft Dynamics CRM Highlights Can scale from few to thousands of users (benchmarked at 100,000 users) Integrates easily and can be utilized as a platform for line of business applications (xRM) Offers the ability to migrate your data from online version Embeds in Outlook for quick usability and familiarity Low TCO (total cost of ownership) Multi-tenancy allows for several instances of CRM (on-premise only) Microsoft includes 3 out-of-the-box end-user experiences with license or subscription (vs. Salesforce.com: 1) Browser Native Outlook (not a plug-in or 3rd party) Mobilewww.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 12. Microsoft CRM Advantages 5 GB of storage versus 1 GB in Salesforce.com Professional Edition 200 workflows versus none in Salesforce.com Professional Edition Your choice of a hosted CRM, on-premise CRM, or hybrid CRM deployment model Tighter Microsoft Excel integration than Salesforce.com Easy integration with Microsoft tools whereas Salesforce.com is difficult to integrate with Microsoft tools. Capable of accessing any data offline. Microsoft Dynamics CRM is designed to allow customers to easily customize data types, workflows, role-based views through solution capabilities.www.tribridge.com | 1 (877) 744-1360 | success@tribridge.com
  • 13. Microsoft Dynamics CRM Disadvantages There are fewer applications on Microsofts Marketplace compared to SalesForces AppExchange. The feature to record sales message and to track a customer through sales message is not available. IE is currently the only supported browser. There are basic hardware requirements (2 servers) to run the on-premise software. There is no Request Update function.www.tribr

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