salesforce michele mcmahon slides - asnug - may 15, 2013 meeting
DESCRIPTION
Presented at Atlanta Nonprofit User Group Meeting May 15, 2013 by Michele McMahon, Salesforce Principal Customer Success ManagerTRANSCRIPT
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Atlanta Nonprofit User Group
Meeting May 15, 2013
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Guiding Agenda
• Salesforce.com Foundation & Volunteering
• Cool Apps
• Summer ‘13 Highlights
• Learn More
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Michele McMahon
Customer Success Manager “Bringing 20 Years Experience, including 8 Years
Salesforce.com Experience”
Multiple Implementation
s
Client-Side Experience
Industry-Expertise & Speaking
Dreamforce: ‘07, ‘10,’ 11
Cloudforce DC: ’12
AppExchange ‘08
MBA
Success program leader & business value advisor
Provide governance advice, usage/adoption recommendations, and risk mitigation
Collaborate to create customer success roadmap
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Foundation & Volunteering
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People + 300,000 + hours of service
Technology + 15,000 + nonprofit orgs
Resources + $30 million + grants
= improve communities around the world.
vision:
= integrated philanthropy
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Atlanta Community
• 100+ Strong in Atlanta
• Partners and Customers
• Want to get involved and volunteer!
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Summer ‘13 Videos: YouTube Summer'13 videos on Youtube: Quick overviews
- Summer '13: Connect to Your Customers in a Whole New Way : http://youtu.be/bkFTDTaAOjQ
- Sales Cloud -- Summer '13 New Features: http://youtu.be/PJscGcpDdfQ
- Service Cloud -- Summer '13 New Features: http://youtu.be/WiibU5Pxl78
- Salesforce Platform -- Summer '13 New Features: http://youtu.be/Jn2DF-IUV2g
- Chatter -- Summer '13 New Features: http://youtu.be/1TCMlSgpur0
- Data.com -- Summer '13 New Features: http://youtu.be/5ymlCncJJ9o
- Desk.com -- Summer '13 New Features: http://youtu.be/tUUqF3NMc4Q
- Marketing Cloud -- Summer '13 New Features: http://youtu.be/ZqnYuw9vJAY
Summer ‘13 Developer Webinar Recording:
http://www.youtube.com/watch?v=KeScNELN4E4
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Learn More
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Help & Training Portal is your home base
Contact Support
View Cases
Online Training
Knowledge Base
Documentation
And much more!
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training and certification discounts
50% discount off
salesforce.com instructor-
led training and
certification
Review the class
catalogue on the
salesforce.com website >
http://www.salesforce.com/services-training/training_certification/
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access to nonprofit and higher ed specific
users groups, events and webinars