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RE: Opportunity within your organization

Dear Hiring Manager:

I am very interested to discuss possible opportunities within your organization.I think my background and experiences enable me to quickly adapt and help any corporation. My resume is enclosed for your review.

I have been successful in articulating clear and concise solutions for clients andco-workers. My years of customer care, management, administration and professional sales for diverse industry employers will enable me to provide outstanding service to your clients and team.

I would be happy to have a preliminary discussion with you or members of your team to see if we can establish a mutual interest. I am a true people person and will do what it takes to make things happen.

Thank you for your attention to these materials. I certainly look forward to exploring this further.

Very truly yours,

Tonya Bontrager970-631-8688

Enclosure

TONYA M. BONTRAGER5013 Whitewood Ct. 970-631-8688Fort Collins, CO 80528

PROFILE

Mature, polished professional with ability to articulate positive attitude and e

nthusiasm, and enjoys variety and multi-tasking. Looking for a long-term workingrelationship where I can grow professionally and financially. Excel at buildingand maintaining professional relationships and meeting challenges while maintaining consistency and integrity. Continually recognized for depth of skills, efficiency, resilience and genuine caring attitude.

SUMMARY OF QUALIFICATIONS

* Concise, Clear, Effective Communicator / Persuasive / Team Builder / Self-Directed & Motivated* Microsoft Office Suite (Proficient in Word) / ACT & Visual Contact ManagementSystem* Strong Interpersonal & Customer Relations Skills / Type 100 w.p.m. / Ten Key

/ Data Entry* Professional Sales / Management / Administration / Flexible & Progressive* Legal & Medical Transcription / Dictaphone / Desktop Publishing / Basic Accounting & Billing

RELEVANT SKILLS AND ACCOMPLISHMENTSCustomer Service Manager/Sales* Managed & trained / Created Customer Service Training Manual* Extensive experience in customer care, instruction and communications both written & oral

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* Team builder dedicated to the overall quality of service and company success* Proactive in suggesting/developing new procedures for increasing productivity/service levels

Sales Supervisor/Trainer* Consistently the most efficient sales representative nationwide* Trained/supervised a team of 10-20, increased sales #'s* Built rapport, understood customer needs/values while selling, negotiated, and closed sales leading to referral business

Administration/Secretarial* Over 15 years of office administration / word processing / transcription (medical & legal)* Handled complaints, media, county commissioners and gave public notice for the county* Prepared legal notices, 1000-page documents & published reports for the Stateof Colorado* Office support, data entry, front desk, multiple phone lines, filing, small office accounts, payable/receivable and billing

Cold Call Sales/Customer Service* Excelled and recognized as top phone salesperson / offered sales supervisor job* Listened and communicated effectively / team builder

* Motivated and coached team of 20 to increase productivity

EMPLOYMENT HISTORYCustomer Service Manager, American Educational Products, Fort Collins, CO. (currently employed)Special Education Para-Professional, Poudre School District, Fort Collins, CO.Sales Manager/Customer Service, Slim4Life, Loveland, CO.Sales Supervisor/ Trainer (Tourism), Blue-Green Corporation/Bass Pro, Springfield, MO.Administration/Medical Secretary, Witt Chiropractic and S. Cox Hospital, Nixa, MO.Cold Call Sales/Customer Service, Fairfield Resorts, Springfield, MO.

EDUCATION & TRAINING

Colorado Realtor Broker's License - Action School of Real Estate, Springfield, MO.Medical Office Technical Studies - Ozarks Community College, Springfield, MO.Business & Economics Technical Studies - Barnes Business College, Denver, CO.