sales force
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Salesforce.com хэмээх сайтыг танилцуулж байнаTRANSCRIPT
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Ө. Содгэрэл
2010 он
Танилцуулга
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Гарчиг
Оршил
Үүсэл – Хэзээ байгуулагдсан
– Хэн байгуулсан, боловсрол
Хөгжлийн түүх
Бизнес загвар
Хэрэглэгчийн статистик
Харьцуулалт
Цаашдын стратеги
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Оршил Cloud Computing
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ҮүсэлХэзээ байгуулагдсан
Хэн байгуулсан, боловсрол
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1999 оны 3-р сард байгуулагдсан.
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Marc BenioffChairman & CEO
1964 оны 9 сарын 25 San Francisco, California1982 онд Burlingame-ийн ахлах сургуулийг дүүргэж1986 онд University of Southern California-г “Science in Business Administration” мэргэжлээр бакалавр зэрэгтэй төгссөн.1999 онд salesforce.com –г Oracle-ийн гүйцэтгэх захирал байсан үедээ үүсгэн байгуулсан.http://twitter.com/#!/Benioff
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шагналууд: Fortune The Smartest People in Tech,
2010 San Francisco Business Times Executive
of the Year, 2009 v3.co.uk Top Ten Technology Visionaries,
2009 InternetNews.com CEO Vision Awards,
2009 VNU Top Ten Greatest IT Chief
Executives, 2008 CRO Magazine CEO of the Year, 2008 Ernst & Young Entrepreneur of the Year,
2007 eWEEK Top 100 Most Influential People in
IT, 2007 (No. 7)
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Business 2.0 50 People Who Matter Now, 2006 (No. 11)
Network World Top 50 Most Powerful People, 2006
NEA Outstanding Entrepreneur, 2006 DEMO World-Class Innovator Award, 2005 World Economic Forum's Global Leaders for
Tomorrow, 2005 SDForum Visionary Award, 2004 USC Alumni Entrepreneur of the Year, 2004 Ernst & Young Entrepreneur of the Year,
Northern California, 2003 BusinessWeek ebiz 25 Fortune Top 10 Entrepreneurs to Watch, 2003 International Oracle Users Group True Friend
of the User Community, 1995
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Parker Harris
Frank Dominguez
Dave Moellenhoff
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Хөгжлийн түүх
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• 1999 онд SanFrancisco-ийн жижигхэн байшинд үйл
ажиллагаагаа эхлүүлсэн "Програм хангамжийн төгсгөл" нэртэй
хувьсгалыг эхлүүлсэн
• 2000 онд 1500 үйлчлүүлэгч болон 30000 захиалагчтай
болсон CRM програмын зах зээл дээр эхний онлайн
худалдаагаа явуулахыг зорьж эхэлсэн. шинэ удирдах төв байртай болсон
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• 2001 онд 3500 үйлчлүүлэгч, 53000 захиалагч жилийн топ 10 технологын шагналыг.
шагналууд:
PC Magazine, Editors’ Choice Award Named to Computerworld Premier 100 Influential Leader Award for CEO Marc Benioff Aberdeen: Top Ten “What Works” Award CODIE Award for Best CRM
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• 2002 онд 5700 үйлчлүүлэгч, 76000 захиалагч ахисан үйлдэлтэй CRM Интерпрайс Salesforce
хувилбарыг эхлүүлсэн
шагналууд:
PC Magazine, Editors’ Choice Award Named to Computerworld Premier 100 Influential Leader Award for CEO Marc Benioff Aberdeen: Top Ten “What Works” Award CODIE Award for Best CRM
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• 2003 онд 8700 үйлчлүүлэгч,127000 захиалагч 400-с илүү ажилчинтай. Америк, Австрали,
Япон, Ирланд, Англи, Франц, Испани, Герман-д үйл ажиллагаагаа явуулдаг болсон.
Дансандаа 1,007,842$ шилдэг хост хийсэн програм хангамж шагнал
хүртсэн. шагналууд:
Editors’ Choice Award, PC Magazine InfoWorld: Best Hosted Application Award Forbes, Best of the Web Forbes Top 10 Entrepreneurs (CEO)
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• 2003 онд (үргэжлэл)
шагналууд:
Computing Magazine: Enterprise Product of the Year Aberdeen: Top Ten “What Works” Award CRM Excellence Award CODIE Award for Best CRM Points of Light Foundation Award for Excellence in
Corporate Community Service
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• 2004 онд 13900 үйлчлүүлэгч, 227000 захиалагч 675 + бүтэн цагаар ажилах ажилчид дансандаа 2,845,079$ 6 сард NewYork-н хөрөнгийн бирж дээр нийтэд
хувьцааг зарсан. эхний хөрөнгө оруулагч Marc Benioff, Mark Iscaro, Larry Ellison, Halsey Minor, Magdalena Yesil болон Igor Sill -нар байсан.
InfoWorld: Technology of the Year PC Magazine: Editors’ Choice Award Aberdeen: Top Ten “What Works” Award Forrester Research: Highest Overall Score,
“Forrester Wave: Hosted Sales Force Automation” CODIE Award for Best CRM Gartner Vision Events Midsize Enterprise Summit:
Best Execution of a Midmarket IT Solution
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• 2005 онд 20500 үйлчлүүлэгч, 393000 захиалагч 1100 + бүтэн цагаар ажилах ажилчид дансандаа 6,164,866$ шагналууд:
InfoWorld:Technology of the Year Wired Magazine: The Wired 40 (#20) InfoWorld: Top score in InfoWorld CRM Shootout AMR Research: Innovation Award CODIE Award: Best CRM and Best Application
Management Solution (AppExchange) Gartner Vision Events Midsize Enterprise Summit:
Best Execution of a Midmarket IT Solution SOA Web Services Journal: Best Grassroots Use of
Web 2.0
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• 2006 онд 29800 үйлчлүүлэгч, 646000 захиалагч 1800+бүтэн цагаар ажиллагсад дансандаа 17,567,702$ 1 өдөр 50 сая хэлэлцээ явуулсан 400 –с илүү програм salesforce.com - р
бүтээгдэж хөгжүүлэгдсэн шагналууд:
Business Ethics magazine: 100 Best Corporate Citizens (#7)
InfoWorld: Technology of the Year (Salesforce CRM) BusinessWeek: Top 100 Innovators Award Business 2.0: Next Net 25: AppExchange eWEEK: Excellence Award Winner CODIE Award: Best CRM
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• 2007 онд 41000 үйлчлүүлэгч, 1.1сая захиалагч 2600+бүтэн цагаар ажиллагсад дансандаа 23$ сая salesforce.com ажилчдад цагт 70000 сайн
дурын нэгдэл хандив өгдөг. AppExchange дээр 700-с илүү програм
боломжтой болсон. 245000 туршилт, 34200 суулгац AppExchange-
дээр хийгддэг. Топ 25 хамгийн хурдан хөгжсөн компани 3р
бичигдсэн.
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• 2007 онд (үргэлжлэл 1) шагналууд:
CECP Award: 7th Annual Excellence in Corporate Philanthropy Award
CODIE Award: Best On-Demand Platform and Best CRM (5th consecutive year)
InfoWorld: Technology of the Year (Salesforce CRM) Launch Salesforce CRM Group Edition for Google
AdWords Launch Salesforce CRM Content Gartner Magic Quadrant for Sales Force Automation –
Ranked a “Leader” Ranked as one of the world’s most ethical companies
by Ethisphere magazine
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• 2007 онд (үргэлжлэл 2) шагналууд:
Won 4 CRM Market Awards, including Best Midmarket Suite CRM, Best Small Business Suite CRM , Best SFA, Influential Leader: Marc Benioff
Largest customer deployment with Japan Post Network– 40,000 subscriptions
Launch Visualforce Launch Force.com “platform as a service” InfoWorld 100 – Schumacher Group (for
implementation of SFA) Launch Salesforce CRM Ideas
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• 2009 онд Дансанд 1.306 тэрбум $ Ажилчид 3.973
шагналууд: CRM Market Awards: Enterprise Suite CRM, CRM Market Awards: Midmarket Suite CRM CRM Market Awards: Small Business Suite CRM CRM Market Awards: SFA CRM Market Awards:Midmarket Suite CRM Network Products Guide 2009 Product Innovation
Awards, Product Innovation - SaaS and Cloud Computing
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• 2010 онд Дансанд 3 тэрбум $ Ажилчид 4000+ 82400 үйлчлүүлэгчид
http://www.salesforce.com/company/awards/
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Бизнес загвар
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SaaS (Software as a Service)
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Business model
Subscription , Utility Models
B2B Service Provider: Application Service Provider
DescriptionRents Internet-based software applications to
businesses.
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Хэрэглэгчийн статистик
20 30 40 50 60 70 80 90 100
9
8
7
6
5
4
3
2
1
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Salesforce CRM-ийн хэрэглэгчид үнэнч, үйл ажиллагаа найдвартай
Хэрэглэгдийн 95% нь salecforce.com-ийг хэрэглэж төлөвлөгөөгөө үргэлжлүүлж байна.
Хэрэглэгчдийн 93% нь salecforce.com-ийг бусдад санал болгож байна.
salecforce.com-ийг найдвартай тал дээр номер 1 сэтгэлт хангалуун байдаг.
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Salesforce CRM-ийн ROI бүтээмж нь орлогыг нэмэгдүүлэх, үнийг бууруулдаг.
salecforce.com-ийн хэрэглэгчид 10.5 сарын дотор дунджаар 65% нь мөнгө олдог.
Борлуулалт нэмэгдсэнээр улсын орлого дунджаар 27% нэмэгдсэн
Ашиг нэмэгдсэнээр давуу байдал дунджаар 17% байдаг.
Үйлчилгээ болон дэмжилгээний үнэ 25%-р буурдаг.
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Salesforce CRM-н үйлчлүүлэгчид тэдгээр үйлчлүүлэгчдийн үйлчилгээнд илүү тусалдаг.
Salesforce-ийн үйлчлүүлэгчид тэдгээрийн үйлчлүүлэгчдийн сэтгэл ханамж өсдөг -- дунджаар 28%
Хэрэглэгчийн хэрэглээ өссөн- дунджаар 26%
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Salesforce CRM-н үйлчлүүлэгчид илүү үр өгөөжтэй
Salesforce CRM-н үйлчлүүлэгчид бүтээгдэхүүнээ зарах- дунджаар 32%
Бүтээгдэхүүний үйлчилгээ болон дэмжлэг өссөн- дунджаар 37%
Salesforce CRM-н үйлчлүүлэгчид тайлан боловсруулах цаг буурсан- дунджаар 59%
Урьдчилан хэлэх нарийвчлал ихэссэн- дунджаар 40%
Salesforce CRM-н үйлчлүүлэгчид зах зээл дээр илүү үр дүндтэй – дунджаар 36%
Удирдах хэмжээ ихэссэн- дунджаар 37%
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Харьцуулалт
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Salesforce.com Traffic Rank
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Salesforce.com Time on Site
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Salesforce.com Pageviews/User
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Salesforce.com Worldwide traffic rank
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Salesforce.com
Улс орнуудаас хандаж байгаа хандалт
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Цаашдын стратеги
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Cloud Computing
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Гарчиг
Давуу тал
Дутагдалтай тал хязгаарлагдах байдал
Технологи
Нууцлал аюулгүй ажиллагаа
Веб аналитик
Сайтын хэрэглэгчдэд хангадаг судалгаа, анализууд
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Давуу талОнцлог, давуу тал
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•Sales Cloud – automation and contact management•The Service Cloud – customer service and support solutionsChatter - social collaboration /2010-6-22/The Force.com platform - application developmentMobile support – Blackberry, iPhone, Windows mobile /April 2009/ 2D Barcodes (SPARQCode) for exporting contact information to mobile handsets /January 2010/
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Дутагдалтай тал хязгаарлагдах байдал
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Технологи
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SaaS (Software as a Service)
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PaaS /play for enterprise Java apps/
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Cloud computing giants Salesforce.com and VMware have announced a joint-venture which will enable Java developers to port their enterprise applications to a public cloud.
The joint venture, dubbed VMForce, will introduce a PaaS (platform as a service) hosted by Salesforce.com in which Java apps adapted for the cloud using the SpringSource Java application framework will run on a lightweight version (tc runtime) of the open source Apache Tomcat web server.
These apps will have available to them all of the smarts of Salesforce's Force.com platform (search, chat, analytics, feeds, deployment on mobile devices etc.) and can further be managed using VMware's vCloud tools.The two companies claim that organisations will be able to port existing enterprise Java applications to the VMForce cloud with relative ease.
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Application Platforms
Cloud (Force.com)
J2EE (Tomcat)
3-tier (Tuxedo)
Client/Server (VB)
DBMS (SQL*plus)
Flat Files (text)
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Нууцлал аюулгүй ажиллагаа
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In November 2007, a successful phishing attack compromised contact information on a number of salesforce.com customers, which was then used to send highly-targeted phishing emails to Salesforce users
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Analytics & Visualization
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Panorama software has partnered with Google and Salesforce.com to integrate analytics and reporting into their application
Google's Visualization APIextended analytics solution
programmer to integrate, in a few simple steps dashboards and interactive reports the tools made available by Salesforce.com
code snippets and APIs combining it with Panorama’s analytics live Salesforce data that can then be published
on any webpage.