sage partner advantage wednesday webcast series · sage partner advantage wednesday webcast series...
TRANSCRIPT
Sage Partner Advantage Wednesday Webcast Series
Tom Hume - Channel Marketing
Conference Call Dial-in instructions
•Conference call 877 374-4822
•Conference code 267-778-7196#
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Critical areas of your business
April Focus:Retaining and On-boarding Employees
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Wednesday Webcast Series
• Space is limited!
• Miss a week…catch the recording– www.sagepartnerportal.com
• Sign-up for upcoming webcasts at:– www.sagepartnerportal.com
• Lines will be muted; please send in questions via Webex Q&A
The Wednesday Webcast Series will start up again after Insights
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Don’t miss these Business Building Sessions at Insights!
• Leadership:– Execution for Excellence – GEN02
• with ceo and author, Gary Harpst– Sage Select Partner Exclusive: How to Survive (and Even Thrive) in a
Tough Economy – GEN15• with program director for software channels research at IDC, Darren Bibby• with executive vice president for K2 Enterprises, Randy Johnston• with president of Vital Analysis and blogger for ZDNet, Brian Sommer
• Marketing:– Beyond the Hype: Social Network Marketing for B2B – GEN338
• with Hall Marketing – PR 101: An introduction to Public Relations – GEN14
• with editor-in-chief, Bob Scott • Sales:
– Presenting Your Solution and Enabling a Decision – GEN33• with Director Partner Programs, Rob Johnson
• Consulting and Customer Service:– Delivering the Ultimate Customer Experience - GEN19
• with Maritz Learning• People:
– Business Succession Planning: Hiring and Keeping the Next Generation – GEN22
• with senior editor of "Accounting Technology" magazine, Alexandra DeFelice
– Performance Management – GEN06• with Sage human resources director, Becky Krause
$1,095 rate good thru April (after that $200 more)
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Today’s webcast:You've hired them, now what? The on-boarding process
• Often new employees are left to fend for themselves in small business. This can lead to unsatisfied staffers and poor performance. In this Webcast, you'll learn how to make the on-boarding experience a great one for you and your new employee.
• Becky Krause, Director - Human Resources, Sage
Becky KrauseDirector – Human Resources, Sage
You've hired them, now what? The on-boarding process
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Agenda
• Answer the question, “What is Effective Onboarding?”
• Learn an Effective Onboarding Process
• Develop an Action Plan
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Why is it important to your business to successfully onboard
your new hires?
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Cost of Turnover
• Rule-of-thumb is 1.5x salary
• Direct costs:– Advertising– Referral fees– Agency and search fees– Applicant expenses– Relocation expenses
• Indirect costs:– Productivity loss– Interruptions in team synergy– Sales loss– Customer loss– Management time– Orientation time
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Effective Onboarding =
Highest Levels of Employee Engagement
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Effective Onboarding as Simple as…1. Establishing an onboarding
process
2. Discussing the process with current management/staff to gain buy-in
3. Ensuring all new hires participate in the process
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All Aboard!
• Do You Make Your New Hires Feel Welcome?
– How are they greeted?
– Are they treated like valued new team members?
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All Aboard!
– Does your culture communicate, “Whatever you need to know, just ask”?
• Do You Make It Easy for New Hires to Ask for What They Need?
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All Aboard!• Do You Help New Hires See the Big Picture
and How They Make It Happen?
– Communicate your vision and mission clearly
– Connect vision and mission to your new employee’s work
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All Aboard!
• How Can Employees Access the Information They Need?
– Do you have a Company Intranet?
– Self-serve = more comfortable and secure
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All Aboard!• Are You Making It Easy For New Employees to
Help You Help Them?
– Can your new hires give you honest feedback?– Consider conducting “Entrance Interviews”
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“People join companies, but they leave managers.”
-Gallup Research Poll
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Manager’s New Hire Checklist
• Ensure your calendar is light• Prepare a workspace• Prepare a written agenda• Designate a mentor• Greet new hire warmly• Establish connections for new hire
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Manager’s New Hire Checklist
• Discuss with New Hire:– Company vision and mission– Roles and responsibilities– Performance management– Training needs– Accessing information
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So, what if you haven’t done ANY of this “stuff” for your previous new
hires?
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Avoid the Four Deadliest Onboarding Mistakes
• Mistake #1: Cramming 100 hours worth of information into four mind-numbing hours of “orientation”
• Mistake #2: Running a “fly by the seat of your pants” orientation
• Mistake #3: Making your orientation as dull as watching paint dry
• Mistake #4: Using a “sink or swim” approach to onboarding
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Develop an Action Plan
What will you do differently to effectively onboard your
next new hire?
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Resources and Acknowledgements
• “How to Hire, Train and Keep the Best Employees for Your Small Business”, by Diana Podmoroff
• “All Aboard!: Does Your Onboarding Process Lead to Employee Engagement or Buyer’s Remorse?”, by David Lee, accessed online
• “How to Avoid the Four Deadliest Onboarding Mistakes: And Why You Need to Get Onboarding Right”, by David Lee, accessed online
