safety service patrol idea sharing network...webinar etiquette 3 safety service patrol idea sharing...
TRANSCRIPT
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Call Support: Sam McClain, SafeHighways.org Consultant Elizabeth LaBelle, SafeHighways.org Project Manager Niloo Parvinashtiani, Technical Services Associate, NOCoE
Call Moderator: John McClellan, Freeway Operations Supervisor, Minnesota DOT
Conference Number: 800-832-0736 | Room: 990-1296#URL: https://nocoe.adobeconnect.com/ssp/
Today’s Presenters: Randall Hoyt, Freeway Service Team Program Manager, Wisconsin DOT Giovanni DiFabio, Bay Area Freeway Service Patrol Program Manager, Metropolitan Transportation Commission Scott Yinger, Deputy Director, Operations, Maryland DOT SHA, CHART Lacy Word, Transportation Manager 2, Tennessee DOT
Safety Service Patrol Idea Sharing NetworkSession XII: Patrol Classification and Operating Models
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Sam McClainSafeHighways.org ConsultantVP of Sponsorship at Travelers [email protected]
Welcome & Introduction
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Your phone is muted; To unmute press *#
If you dial in by phone, please be sure your computer speakers are off
Please do NOT place the call on hold
Please sign-in to the chat box with your name, organization and email
Presentations are available to download at www.safehighways.org/additional-resources/fhwa-safehighways-org/
Webinar Etiquette
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Following each presenter, there will be a brief opportunity to ask questions or offer some additional thoughts
If you are on the webinar: “Raise your hand” to ask a question Unmute *# and speak up Type a question in the chat box
If you are on the phone: Wait for a pause, unmute and then ask away
Participate in Discussion
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Objective of these sessions is to provide SSP managers and supervisors a forum to share best practices
State SSP managers and FHWA Division Administrators invited to each call
Please contact us to present on the next topic and/or to suggest a new topic Email: [email protected]
Overview
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TIME (EST) DESCRIPTION
1:00–1:10 PM WELCOME: Sam McClain, SafeHighways.org Consultant/Vice President of Sponsorship at Travelers Marketing
1:10–1:30 PM INTRODUCTION: John McClellan, RTMC Freeway Operations Supervisor, Minnesota DOT
1:30 – 2:45 PM
PRESENTERS: Randy Hoyt, Freeway Service Team Program Manager, Wisconsin DOT Giovanni DiFabio, Bay Area Freeway Service Patrol Program Manager, Metropolitan Transportation Commission Scott Yinger, Deputy Director, Operations, Maryland DOT State Highway Administration Lacy Word, Transportation Manager 2, Tennessee DOT
Questions and open discussion encouraged following each presenter.
2:45 – 2:50 PM SELECTION OF NEXT SESSION’S TOPICReview and selection of the topic for next session
2:50 – 3:00 PM CLOSING REMARKS: Sam McClain, SafeHighways.org Consultant/Vice President of Sponsorship
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Today’s Agenda
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Jason Josey, Georgia DOT, HERO Manager
Todd Leiss, Pennsylvania Turnpike Commission, TIM Coordinator
John McClellan, Minnesota DOT, Freeway Operations Supervisor
Steering Committee Members
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John McClellanFreeway Operations SupervisorMinnesota Department of [email protected]
Introducing…
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Close to a 100 different programs across the country! 42 out of 50 states + Washington D.C. & Puerto Rico Wide variety from volunteer staffed up to full big rig tows Amazing to see how many are so different/custom to region But the job is still similar…
Everyone proud of their local programs Importance of maintaining local branding Are we just individual fish in the sea?
Recognize the diversity of the programs!
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Strength in numbers on a national level (education) Funding to maintain what you have Funding to grow and/or expand/improve Protections from being cut (“nice” or “need”?)
Efficiencies in sharing information and best practices Changes in vehicles (slow move towards alternative fuels) Changes in driver behavior (distracted driver epidemic) Where do we fit with CAV-X? MA & ETC
What brings us together?
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Police, Fire, EMS, tow…
Ask a hundred people: “Safety Service Patrol”? “Freeway Service Patrol”? How about FHAT-I-RAMA program
Maintain local branding within a larger identity
Basics: What do we call this industry?
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FHWA OP 16047 Safety Service Patrol Priorities And Best Practices 2017 Baseline Mid-Level Full Function
Based on types of assistance provided and staffing times
How do you classify programs?
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Motorist Assistance – Free program to clear stalled vehicles Gas & tire change to full service towing
Emergency Traffic Control – Using MUTCD 6-I Cones/flares to signboards Not necessarily emergency vehicles
Most agencies do both – but not all
Incident clearance? Debris, push-pull-drag, etc. Maintenance work? From clearing drains to emergency guardrail
What are the core duties?
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State DOT workers Full time classified position Part-time/maintenance position Union vs. non-union
County/city public works Citizen Conservation Corp (ended 2018) Contracted - direct Contracted - 3rd party administrator Law enforcement officer - state trooper or sheriff deputy
Variables: Staffing models
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Year-round Seasonal Construction based
Service times Mon-Fri traffic peak periods only Mon-Fri continuous Weekends On-call 24/7
Variables: Operational periods
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Who dispatches? State TMC? Law enforcement? Themselves?
Equipment? Pickups, vans, walk-ins, wreckers/hooks, flatbeds, big rigs, rotators
Even more variables…
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Value in the discussion? Are we all just individual programs or part of something bigger?
Next evolution beyond these webinars?
Is there a deliverable product? At the least, contacts for similar programs
What next?
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John McClellanFreeway Operations SupervisorMinnesota Department of [email protected]
Questions?
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Randy Hoyt, PEFreeway Service Team Program ManagerWisconsin [email protected]
Introducing…
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1998 program initiated (Gateway Patrol) Operated by towing contractors in Racine and Kenosha Counties Congestion mitigation tool in Milwaukee area Consisted of two vehicles patrolling M-F
FST Background
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1998 (Milwaukee) & 2001 (Dane) Law Enforcement program initiated Named “Enhancement Freeway Patrol” Operated by Milwaukee and Dane County Sheriff Offices Pilot project found benefits from both towing and law enforcement models
FST Background
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2008 both programs combined and renamed “Freeway Service Team” Work zone mitigation (contracted) Law Enforcement
FST Background
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Law Enforcement FST
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Sheriff Offices provide incident response and quick clearance Law enforcement is
not the primary focus, TIM is Staffed by sworn
officers
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Work Zone FST
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Contracted for the duration of project (low bid - RFB)
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Work Zone FST
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Work zone traffic mitigation technique
Need is identified during project scoping
Desire to limit additional delay due to construction to <20 minutes
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Work Zone FST
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Typically used on projects in populated areas or zones that have limited shoulders and/or counter directional flow
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Work Zone FST
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Surprise inspections
DOT Level VII inspection
Inventory of required supplies
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Safety Service Patrol Idea Sharing Network
Contractors are required to submit all assist information
Performance
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FST Comment Card Summary 7/1/2016 - 6/30/2018
Excellent 552 94.0%Good 29 4.9%
Fair 0 0.0%Poor 0 0.0%
Did Not Rate 6 1.0%Total Responses 587
Yes 570 97.1%No 1 0.2%
Did Not Rate 16 2.7%Total Responses 587
How would you rate the overall FST Program?
Do you feel the FST is a good use of your tax dollars?
Gather feedback received from assisted motorists
Performance
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Randy Hoyt, PEFreeway Service Team Program ManagerWisconsin [email protected]
Questions?
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Giovanni DiFabioBay Area Freeway Service Patrol Program ManagerMetropolitan Transportation [email protected]
Introducing…
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California Freeway Service Patrol Agency Partnerships
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Local Transportation Agency
California Department of Transportation
Highway Patrol
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MTC (local transportation agency) Issues a competitive bid contract for 28 freeway “Beats” Manages all aspects of the program
Successful Tow Contractor Purchases new FSP exclusive tow trucks & required equipment Hires, Employs Operators Provides all Freeway Service Patrol Services
State of California CHP- Operator Training, Field oversight & Dispatch Caltrans- Data collection & Reporting
Tow Contractor Partnerships
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Disabled Vehicles Fuel delivery and flat tire change Attempt quick repair Tow vehicle to CHP-approved safe drop site
Vehicle Collisions Clear non-injury crashes to shoulder Assist with lane closure for injury crashes
Debris removal from Roadway With CHP traffic break if necessary
Tow Contractor Responsibilities
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San Francisco FSP Overview
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581MILES OF BAY AREA FREEWAY SERVICED
94FREEWAY SERVICE PATROL VEHICLES
$7 : $1BENEFIT : COST RATIO
11.1MINUTESAVERAGE RESPONSE TIME (MOTORIST REPORTED)
79,195MOTORISTS ASSISTED (2018)
98.4% “EXCELLENT”MOTORIST SURVEY RATING
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Giovanni DiFabioBay Area Freeway Service Patrol Program ManagerMetropolitan Transportation [email protected]
Questions?
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Scott YingerDeputy Director, OperationsMDOT-SHA, [email protected]
Introducing…
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[Your Photo Here]
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CHART began formally in 1989 and has evolved over 30 years. In 2011, a partnership began with State Farm as an exclusive sponsor. This brought added personnel and equipment resources to Maryland. Personnel resources were contractual.
2014 brought 24 additional State PINs to CHART, doubling the size of the original unit and expanding to 24/7 patrol operations. CHART routinely provides 1760 patrol hours weekly in three regions of which
200 hours, or 11%, are provided by the contractor.
Contractor and State Workforces Integrated
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Appearance: Uniforms provided and required to be the same Qualifications: Required to be the same (includes background checks) Training: Same Standards and Certifications Procedures: Same guidelines to the extent possible Equipment Standards and Availability
Consideration for Inclusion
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Rigid Contract Scope vs. Other Duties as Assigned
Roles and Responsibilities
Work Hours and Locations
Special Events
Operational Flexibility/Adaptability
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Contractual Renewal/Transfer of Duties Benefits Package
State Employees Career/Long Standing Personnel Matters Union/Collective Bargaining
Workforce Stability
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Insurance Coverage vs. Limited Liability
Service Vehicles vs. Emergency Response
For Profit Model vs. Government Approach Equipment Maintenance/Replacement Limit Proactive Patrol Miles Minimal Employee Pay/Benefits
Operational Considerations
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Forethought and All-Inclusive Scope of Contracts Use of a Proven Vendor Established and Formal Accept Workforce Differences/Focus on the Mission Good, Open, Honest Communication and Conversations, always the key
Conclusions
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Leaders must either invest a reasonable amount of time attending to fears and feelings,
or squander an unreasonable amount of time trying to manage ineffective and unproductive behavior.
Final Thought
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Scott YingerDeputy Director, OperationsMDOT-SHA, [email protected]
Questions?
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Lacy WordTransportation Manager 2Tennessee Department of [email protected]
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[Your Photo Here]
Introducing…
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First Generation HELP
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HELP Mission Statement
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The mission of HELP is to minimize traffic congestion, promote the safe movement of people and products, and improve the travel environment. We work in partnership with emergency response agencies and other TDOT units as part of a highway incident management team. We are committed to performing all our duties in a professional manner.
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HELP Resources Statewide
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76 Operators 18 Supervisors 83 TMC Tech/Supervisors 85 Operator trucks 22 Supervisor trucks Supporting equipment and facilities Management staff in Headquarters and
each Region
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HELP Timeline
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Knoxville and Nashville: July 1999 Chattanooga and Memphis: June 2000 Normal hours of operation: 7 Days, Times Vary Operators and working supervisors Assigned routes, but flexible to traffic needs Special events HELP
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HELP Schedules
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HELP vehicles per shift:
TDOT Maintenance: 24/7
A.M. P.M. WKNDChattanooga 3 4 3Knoxville 4 4 3Memphis 5 6 4Nashville 6 7 4Total 18 21 14
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HELP
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HELP Equipment
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HELP Equipment
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Hand tools On-board generator and air compressor Fuel and water Emergency and on-board work lights Arrow or message board Four-wheel drive, diesel powered Two-way radio communication Designated emergency vehicles
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HELP Personnel
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Operators and Working Supervisors Nine weeks of training Traffic control, NHI Incident Management, EVOC, verbal
judo, public relations, sexual harassment, use of fire extinguishers… “EMS – First Responder” certified Uniformed
Apco-Trained Dispatchers
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Services Provided
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2,545,341 Services Provided since 1999 Changed 227,430 tires Provided fuel 185,485 times Tagged 283,521 abandoned vehicles Provided traffic control 187,482 times Provided first aid to 6,085 people Relocated 113,734 vehicles obstructing traffic
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HELP is not an acronym
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HELP is what we do …and how we do it.
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Other Recent Initiatives
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“Quick Clearance” Legislation MOU between TDOT and Department of Safety MOU between TDOT & GDOT Emergency reference markers TDOT Office of Incident Management Statewide Ready Response Capability Rural Incident Response/Response Trailers TSIS (TDOT Smart-way Information System) 511 with future plans to link with other states
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Rural Response Trailers
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Disaster Response Trailer
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Second Generation Rural Response
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“Quick Clearance” Legislation
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Clarifies authority of law enforcement and TDOT to keep roadways open
Clarifies motorists’ responsibilities on controlled-access highways
If “no serious personal injury or death”, motorists should move
Insurance companies and truckers agreed to the language
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Emergency Reference Makers
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Emergency Reference Makers
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TDOT Highway Incident Management
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Region #2 HELP
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Local HELP
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Chattanooga HELP Program
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The Local HELP Team
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Accident Scene
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What we usually find upon arrival Traffic lanes closed Debris Traffic congested or at a standstill
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Wreckage Removed; Traffic Flow Restored
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Construction Zones; Tunnel without a Roof
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Quick Clearance Technique
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I-24 Eastbound Abandoned Vehicle
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Quick Clearance Technique Applied
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Regional Incident Management Task Forces
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TDOT Management Local Fire & Rescue Departments Local Police, County Sheriff’s Dept & Tennessee Highway Patrol Local Agencies Traffic Managers Towing and Recovery Representatives General Public
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Remember, when you go out into the world, stick together and watch out for traffic.
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Lacy WordTransportation Manager 2Tennessee Department of [email protected]
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Questions?
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Questions and Answers
Share your experiences, best practices and questions with our audience.
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Survey for Next Session’s Topic
Debris Removal Funding Working with Other First Responders Standard Operating Procedures Performance Measures Training Other
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Feedback Survey
Tell us what you think and how we can improve:
http://www.safehighways.org/fhwa-ssp-meeting-survey/
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Sam McClainSafeHighways.org ConsultantVP of Sponsorship at Travelers [email protected]
Closing Remarks
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